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The differences between service center analysts and customer support analysts can be seen in a few details. Each job has different responsibilities and duties. It typically takes 1-2 years to become both a service center analyst and a customer support analyst. Additionally, a customer support analyst has an average salary of $65,147, which is higher than the $46,686 average annual salary of a service center analyst.
The top three skills for a service center analyst include customer service, computer system and data entry. The most important skills for a customer support analyst are customer service, customer support, and technical support.
| Service Center Analyst | Customer Support Analyst | |
| Yearly salary | $46,686 | $65,147 |
| Hourly rate | $22.45 | $31.32 |
| Growth rate | 10% | 10% |
| Number of jobs | 62,296 | 116,811 |
| Job satisfaction | - | - |
| Most common degree | Bachelor's Degree, 54% | Bachelor's Degree, 62% |
| Average age | 42 | 42 |
| Years of experience | 2 | 2 |
The job of a service center analyst is to help users resolve computer software and hardware problems. You will perform a variety of tasks that typically include responding to inquiries from users, assessing and troubleshooting IT equipment issues, and working closely with other IT staff to assist with other tasks that are outside your expertise or knowledge. In addition, you will train and support service desk personnel, keep employee and customer information confidential, and maintain records of hardware and software issues.
A customer support analyst is responsible for assisting customers with their service issues, responding to their inquiries and concerns, and resolving their complaints. Customer support analysts strategize techniques in improving the customer's experience by providing outstanding customer services. They also review quality audits and logs to determine the efficiency and effectiveness of services and modify procedures as needed. A customer support analyst must have excellent communication and organizational skills to look for customer solutions that would highly improve the company's reputation to the market.
Service center analysts and customer support analysts have different pay scales, as shown below.
| Service Center Analyst | Customer Support Analyst | |
| Average salary | $46,686 | $65,147 |
| Salary range | Between $28,000 And $77,000 | Between $42,000 And $99,000 |
| Highest paying City | San Francisco, CA | San Francisco, CA |
| Highest paying state | Hawaii | New Jersey |
| Best paying company | McKinsey & Company Inc | SAP |
| Best paying industry | Technology | Technology |
There are a few differences between a service center analyst and a customer support analyst in terms of educational background:
| Service Center Analyst | Customer Support Analyst | |
| Most common degree | Bachelor's Degree, 54% | Bachelor's Degree, 62% |
| Most common major | Business | Business |
| Most common college | Stanford University | Stanford University |
Here are the differences between service center analysts' and customer support analysts' demographics:
| Service Center Analyst | Customer Support Analyst | |
| Average age | 42 | 42 |
| Gender ratio | Male, 62.2% Female, 37.8% | Male, 59.9% Female, 40.1% |
| Race ratio | Black or African American, 10.0% Unknown, 5.3% Hispanic or Latino, 17.2% Asian, 10.6% White, 56.6% American Indian and Alaska Native, 0.4% | Black or African American, 13.1% Unknown, 5.3% Hispanic or Latino, 15.2% Asian, 10.5% White, 55.5% American Indian and Alaska Native, 0.4% |
| LGBT Percentage | 11% | 11% |