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The differences between service center analysts and desk support technicians can be seen in a few details. Each job has different responsibilities and duties. It typically takes 1-2 years to become both a service center analyst and a desk support technician. Additionally, a service center analyst has an average salary of $46,686, which is higher than the $40,715 average annual salary of a desk support technician.
The top three skills for a service center analyst include customer service, computer system and data entry. The most important skills for a desk support technician are customer service, technical support, and troubleshoot.
| Service Center Analyst | Desk Support Technician | |
| Yearly salary | $46,686 | $40,715 |
| Hourly rate | $22.45 | $19.57 |
| Growth rate | 10% | 10% |
| Number of jobs | 62,296 | 130,485 |
| Job satisfaction | - | - |
| Most common degree | Bachelor's Degree, 54% | Bachelor's Degree, 48% |
| Average age | 42 | 42 |
| Years of experience | 2 | 2 |
The job of a service center analyst is to help users resolve computer software and hardware problems. You will perform a variety of tasks that typically include responding to inquiries from users, assessing and troubleshooting IT equipment issues, and working closely with other IT staff to assist with other tasks that are outside your expertise or knowledge. In addition, you will train and support service desk personnel, keep employee and customer information confidential, and maintain records of hardware and software issues.
A desktop support technician is responsible for assisting end-users with their network issues, grant authorization requests, and create user accounts. Desktop support technicians maintain the safety and security of networks, preventing unauthorized access and illegal dissemination of database information. They also handle the software configurations and upgrading the network infrastructure to avoid system downtimes and operational delays. A desktop support technician must have excellent communication and technical skills to monitor systems performance and enhance network navigation.
Service center analysts and desk support technicians have different pay scales, as shown below.
| Service Center Analyst | Desk Support Technician | |
| Average salary | $46,686 | $40,715 |
| Salary range | Between $28,000 And $77,000 | Between $26,000 And $62,000 |
| Highest paying City | San Francisco, CA | South San Francisco, CA |
| Highest paying state | Hawaii | California |
| Best paying company | McKinsey & Company Inc | BNY Mellon |
| Best paying industry | Technology | Technology |
There are a few differences between a service center analyst and a desk support technician in terms of educational background:
| Service Center Analyst | Desk Support Technician | |
| Most common degree | Bachelor's Degree, 54% | Bachelor's Degree, 48% |
| Most common major | Business | Business |
| Most common college | Stanford University | Stanford University |
Here are the differences between service center analysts' and desk support technicians' demographics:
| Service Center Analyst | Desk Support Technician | |
| Average age | 42 | 42 |
| Gender ratio | Male, 62.2% Female, 37.8% | Male, 82.6% Female, 17.4% |
| Race ratio | Black or African American, 10.0% Unknown, 5.3% Hispanic or Latino, 17.2% Asian, 10.6% White, 56.6% American Indian and Alaska Native, 0.4% | Black or African American, 11.3% Unknown, 5.4% Hispanic or Latino, 16.3% Asian, 11.7% White, 55.0% American Indian and Alaska Native, 0.4% |
| LGBT Percentage | 11% | 11% |