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The differences between service center analysts and help desk analysts can be seen in a few details. Each job has different responsibilities and duties. It typically takes 1-2 years to become both a service center analyst and a help desk analyst. Additionally, a service center analyst has an average salary of $46,686, which is higher than the $37,318 average annual salary of a help desk analyst.
The top three skills for a service center analyst include customer service, computer system and data entry. The most important skills for a help desk analyst are customer service, troubleshoot, and technical support.
| Service Center Analyst | Help Desk Analyst | |
| Yearly salary | $46,686 | $37,318 |
| Hourly rate | $22.45 | $17.94 |
| Growth rate | 10% | 10% |
| Number of jobs | 62,296 | 87,591 |
| Job satisfaction | - | - |
| Most common degree | Bachelor's Degree, 54% | Bachelor's Degree, 50% |
| Average age | 42 | 42 |
| Years of experience | 2 | 2 |
The job of a service center analyst is to help users resolve computer software and hardware problems. You will perform a variety of tasks that typically include responding to inquiries from users, assessing and troubleshooting IT equipment issues, and working closely with other IT staff to assist with other tasks that are outside your expertise or knowledge. In addition, you will train and support service desk personnel, keep employee and customer information confidential, and maintain records of hardware and software issues.
Help Desk Analysts generally provide technical support by assisting customers with their system issues. These analysts are expected to be highly knowledgeable about application processes and basic troubleshooting. Help Desk Analysts usually communicate with end-users through phone calls or e-mail and are required to attend on customers technical issues promptly. Depending on the expertise, the Help Desk Analysts are often categorized to support levels wherein the most complex issues are often handle by the highest tier. The Help Desk Analysts must have critical-thinking skills on solving network problems and document specific concerns and progress.
Service center analysts and help desk analysts have different pay scales, as shown below.
| Service Center Analyst | Help Desk Analyst | |
| Average salary | $46,686 | $37,318 |
| Salary range | Between $28,000 And $77,000 | Between $26,000 And $52,000 |
| Highest paying City | San Francisco, CA | Boston, MA |
| Highest paying state | Hawaii | Massachusetts |
| Best paying company | McKinsey & Company Inc | Pacific Investment Management Company LLC |
| Best paying industry | Technology | Government |
There are a few differences between a service center analyst and a help desk analyst in terms of educational background:
| Service Center Analyst | Help Desk Analyst | |
| Most common degree | Bachelor's Degree, 54% | Bachelor's Degree, 50% |
| Most common major | Business | Computer Information Systems |
| Most common college | Stanford University | Stanford University |
Here are the differences between service center analysts' and help desk analysts' demographics:
| Service Center Analyst | Help Desk Analyst | |
| Average age | 42 | 42 |
| Gender ratio | Male, 62.2% Female, 37.8% | Male, 71.8% Female, 28.2% |
| Race ratio | Black or African American, 10.0% Unknown, 5.3% Hispanic or Latino, 17.2% Asian, 10.6% White, 56.6% American Indian and Alaska Native, 0.4% | Black or African American, 12.5% Unknown, 5.3% Hispanic or Latino, 15.1% Asian, 11.1% White, 55.6% American Indian and Alaska Native, 0.4% |
| LGBT Percentage | 11% | 11% |