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The differences between service center analysts and help desk coordinators can be seen in a few details. Each job has different responsibilities and duties. It typically takes 1-2 years to become both a service center analyst and a help desk coordinator. Additionally, a service center analyst has an average salary of $46,686, which is higher than the $40,262 average annual salary of a help desk coordinator.
The top three skills for a service center analyst include customer service, computer system and data entry. The most important skills for a help desk coordinator are technical support, phone calls, and troubleshoot.
| Service Center Analyst | Help Desk Coordinator | |
| Yearly salary | $46,686 | $40,262 |
| Hourly rate | $22.45 | $19.36 |
| Growth rate | 10% | 10% |
| Number of jobs | 62,296 | 89,791 |
| Job satisfaction | - | - |
| Most common degree | Bachelor's Degree, 54% | Bachelor's Degree, 49% |
| Average age | 42 | 42 |
| Years of experience | 2 | 2 |
The job of a service center analyst is to help users resolve computer software and hardware problems. You will perform a variety of tasks that typically include responding to inquiries from users, assessing and troubleshooting IT equipment issues, and working closely with other IT staff to assist with other tasks that are outside your expertise or knowledge. In addition, you will train and support service desk personnel, keep employee and customer information confidential, and maintain records of hardware and software issues.
Help desk coordinators are in charge of supervising help desk staff members who are responsible for helping customers privately either by phone, email, or in person. Generally, they are tasked to hire, schedule, and provide feedback and evaluations to employees. Also, they regularly examine the hardware and software to make sure that they are in good condition. Other tasks include initiating customer contact, resolving complaints, and responding to technical problems when they occur. Help desk coordinators are expected to be able to multi-task, work well under pressure, and advanced technical knowledge.
Service center analysts and help desk coordinators have different pay scales, as shown below.
| Service Center Analyst | Help Desk Coordinator | |
| Average salary | $46,686 | $40,262 |
| Salary range | Between $28,000 And $77,000 | Between $28,000 And $57,000 |
| Highest paying City | San Francisco, CA | Philadelphia, PA |
| Highest paying state | Hawaii | New Jersey |
| Best paying company | McKinsey & Company Inc | Ecs Federal |
| Best paying industry | Technology | - |
There are a few differences between a service center analyst and a help desk coordinator in terms of educational background:
| Service Center Analyst | Help Desk Coordinator | |
| Most common degree | Bachelor's Degree, 54% | Bachelor's Degree, 49% |
| Most common major | Business | Business |
| Most common college | Stanford University | Stanford University |
Here are the differences between service center analysts' and help desk coordinators' demographics:
| Service Center Analyst | Help Desk Coordinator | |
| Average age | 42 | 42 |
| Gender ratio | Male, 62.2% Female, 37.8% | Male, 51.4% Female, 48.6% |
| Race ratio | Black or African American, 10.0% Unknown, 5.3% Hispanic or Latino, 17.2% Asian, 10.6% White, 56.6% American Indian and Alaska Native, 0.4% | Black or African American, 12.0% Unknown, 5.4% Hispanic or Latino, 16.2% Asian, 10.5% White, 55.5% American Indian and Alaska Native, 0.4% |
| LGBT Percentage | 11% | 11% |