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The differences between service center analysts and help desk representatives can be seen in a few details. Each job has different responsibilities and duties. It typically takes 1-2 years to become both a service center analyst and a help desk representative. Additionally, a service center analyst has an average salary of $46,686, which is higher than the $37,449 average annual salary of a help desk representative.
The top three skills for a service center analyst include customer service, computer system and data entry. The most important skills for a help desk representative are customer service, troubleshoot, and technical support.
| Service Center Analyst | Help Desk Representative | |
| Yearly salary | $46,686 | $37,449 |
| Hourly rate | $22.45 | $18.00 |
| Growth rate | 10% | 10% |
| Number of jobs | 62,296 | 51,501 |
| Job satisfaction | - | - |
| Most common degree | Bachelor's Degree, 54% | Bachelor's Degree, 46% |
| Average age | 42 | 42 |
| Years of experience | 2 | 2 |
The job of a service center analyst is to help users resolve computer software and hardware problems. You will perform a variety of tasks that typically include responding to inquiries from users, assessing and troubleshooting IT equipment issues, and working closely with other IT staff to assist with other tasks that are outside your expertise or knowledge. In addition, you will train and support service desk personnel, keep employee and customer information confidential, and maintain records of hardware and software issues.
A help desk representative mainly provides client support services through face-to-face interactions, aiming to resolve issues and concerns to ensure client satisfaction. Their responsibilities include answering inquiries, assisting clients in filling up forms, identifying their needs, providing detailed solutions, and referring them to other services as needed. Aside from face-to-face interactions, there are also instances where a help desk representative may provide services through calls and correspondence, troubleshoot problems, and provide step-by-step instructions according to the clients' needs.
Service center analysts and help desk representatives have different pay scales, as shown below.
| Service Center Analyst | Help Desk Representative | |
| Average salary | $46,686 | $37,449 |
| Salary range | Between $28,000 And $77,000 | Between $29,000 And $48,000 |
| Highest paying City | San Francisco, CA | Stow, OH |
| Highest paying state | Hawaii | New York |
| Best paying company | McKinsey & Company Inc | City of Jacksonville |
| Best paying industry | Technology | Technology |
There are a few differences between a service center analyst and a help desk representative in terms of educational background:
| Service Center Analyst | Help Desk Representative | |
| Most common degree | Bachelor's Degree, 54% | Bachelor's Degree, 46% |
| Most common major | Business | Business |
| Most common college | Stanford University | Stanford University |
Here are the differences between service center analysts' and help desk representatives' demographics:
| Service Center Analyst | Help Desk Representative | |
| Average age | 42 | 42 |
| Gender ratio | Male, 62.2% Female, 37.8% | Male, 52.0% Female, 48.0% |
| Race ratio | Black or African American, 10.0% Unknown, 5.3% Hispanic or Latino, 17.2% Asian, 10.6% White, 56.6% American Indian and Alaska Native, 0.4% | Black or African American, 12.0% Unknown, 5.4% Hispanic or Latino, 16.1% Asian, 10.5% White, 55.5% American Indian and Alaska Native, 0.4% |
| LGBT Percentage | 11% | 11% |