Explore jobs
Find specific jobs
Explore careers
Explore professions
Best companies
Explore companies
The differences between service center analysts and information technology technicians can be seen in a few details. Each job has different responsibilities and duties. It typically takes 1-2 years to become both a service center analyst and an information technology technician. Additionally, an information technology technician has an average salary of $49,031, which is higher than the $46,686 average annual salary of a service center analyst.
The top three skills for a service center analyst include customer service, computer system and data entry. The most important skills for an information technology technician are customer service, troubleshoot, and technical support.
| Service Center Analyst | Information Technology Technician | |
| Yearly salary | $46,686 | $49,031 |
| Hourly rate | $22.45 | $23.57 |
| Growth rate | 10% | 10% |
| Number of jobs | 62,296 | 118,881 |
| Job satisfaction | - | - |
| Most common degree | Bachelor's Degree, 54% | Bachelor's Degree, 47% |
| Average age | 42 | 42 |
| Years of experience | 2 | 2 |
The job of a service center analyst is to help users resolve computer software and hardware problems. You will perform a variety of tasks that typically include responding to inquiries from users, assessing and troubleshooting IT equipment issues, and working closely with other IT staff to assist with other tasks that are outside your expertise or knowledge. In addition, you will train and support service desk personnel, keep employee and customer information confidential, and maintain records of hardware and software issues.
An information technology technician, also known as an IT technician, is responsible for ensuring that all computer systems in a company or organization are running smoothly and efficiently. Their duties primarily revolve around installing and maintaining systems, including software and hardware, and resolving any issues. They also provide technical support such as troubleshooting, navigation, and even system upgrades. Furthermore, an information technology technician can choose whether to work for a company or independently.
Service center analysts and information technology technicians have different pay scales, as shown below.
| Service Center Analyst | Information Technology Technician | |
| Average salary | $46,686 | $49,031 |
| Salary range | Between $28,000 And $77,000 | Between $28,000 And $83,000 |
| Highest paying City | San Francisco, CA | Urban Honolulu, HI |
| Highest paying state | Hawaii | Hawaii |
| Best paying company | McKinsey & Company Inc | Cravath |
| Best paying industry | Technology | Finance |
There are a few differences between a service center analyst and an information technology technician in terms of educational background:
| Service Center Analyst | Information Technology Technician | |
| Most common degree | Bachelor's Degree, 54% | Bachelor's Degree, 47% |
| Most common major | Business | Computer Science |
| Most common college | Stanford University | Stanford University |
Here are the differences between service center analysts' and information technology technicians' demographics:
| Service Center Analyst | Information Technology Technician | |
| Average age | 42 | 42 |
| Gender ratio | Male, 62.2% Female, 37.8% | Male, 84.8% Female, 15.2% |
| Race ratio | Black or African American, 10.0% Unknown, 5.3% Hispanic or Latino, 17.2% Asian, 10.6% White, 56.6% American Indian and Alaska Native, 0.4% | Black or African American, 10.9% Unknown, 5.4% Hispanic or Latino, 16.3% Asian, 11.8% White, 55.3% American Indian and Alaska Native, 0.4% |
| LGBT Percentage | 11% | 11% |