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The differences between service center analysts and infrastructure analysts can be seen in a few details. Each job has different responsibilities and duties. It typically takes 1-2 years to become both a service center analyst and an infrastructure analyst. Additionally, an infrastructure analyst has an average salary of $70,283, which is higher than the $46,686 average annual salary of a service center analyst.
The top three skills for a service center analyst include customer service, computer system and data entry. The most important skills for an infrastructure analyst are customer service, troubleshoot, and azure.
| Service Center Analyst | Infrastructure Analyst | |
| Yearly salary | $46,686 | $70,283 |
| Hourly rate | $22.45 | $33.79 |
| Growth rate | 10% | 10% |
| Number of jobs | 62,296 | 78,728 |
| Job satisfaction | - | - |
| Most common degree | Bachelor's Degree, 54% | Bachelor's Degree, 50% |
| Average age | 42 | 42 |
| Years of experience | 2 | 2 |
The job of a service center analyst is to help users resolve computer software and hardware problems. You will perform a variety of tasks that typically include responding to inquiries from users, assessing and troubleshooting IT equipment issues, and working closely with other IT staff to assist with other tasks that are outside your expertise or knowledge. In addition, you will train and support service desk personnel, keep employee and customer information confidential, and maintain records of hardware and software issues.
An infrastructure analyst utilizes their computer systems expertise to identify issues and determine immediate corrective measures over a company's private network. Their responsibilities revolve around performing research and analysis to identify vulnerabilities or areas needing improvements, monitoring the company's network, coordinating with different departments to gather data, responding to complaints and issues, troubleshooting, and implementing solutions in the system. Furthermore, as an infrastructure analyst, it is essential to produce progress reports and presentations, all while adhering to the company's policies and regulations.
Service center analysts and infrastructure analysts have different pay scales, as shown below.
| Service Center Analyst | Infrastructure Analyst | |
| Average salary | $46,686 | $70,283 |
| Salary range | Between $28,000 And $77,000 | Between $49,000 And $99,000 |
| Highest paying City | San Francisco, CA | Bellevue, WA |
| Highest paying state | Hawaii | Washington |
| Best paying company | McKinsey & Company Inc | Meta |
| Best paying industry | Technology | Finance |
There are a few differences between a service center analyst and an infrastructure analyst in terms of educational background:
| Service Center Analyst | Infrastructure Analyst | |
| Most common degree | Bachelor's Degree, 54% | Bachelor's Degree, 50% |
| Most common major | Business | Computer Science |
| Most common college | Stanford University | University of Pennsylvania |
Here are the differences between service center analysts' and infrastructure analysts' demographics:
| Service Center Analyst | Infrastructure Analyst | |
| Average age | 42 | 42 |
| Gender ratio | Male, 62.2% Female, 37.8% | Male, 82.9% Female, 17.1% |
| Race ratio | Black or African American, 10.0% Unknown, 5.3% Hispanic or Latino, 17.2% Asian, 10.6% White, 56.6% American Indian and Alaska Native, 0.4% | Black or African American, 11.8% Unknown, 5.3% Hispanic or Latino, 15.7% Asian, 11.6% White, 55.2% American Indian and Alaska Native, 0.4% |
| LGBT Percentage | 11% | 11% |