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The differences between service center analysts and service desk analysts can be seen in a few details. Each job has different responsibilities and duties. Additionally, a service center analyst has an average salary of $46,686, which is higher than the $45,397 average annual salary of a service desk analyst.
The top three skills for a service center analyst include customer service, computer system and data entry. The most important skills for a service desk analyst are service desk, customer service, and troubleshoot.
| Service Center Analyst | Service Desk Analyst | |
| Yearly salary | $46,686 | $45,397 |
| Hourly rate | $22.45 | $21.83 |
| Growth rate | 10% | - |
| Number of jobs | 62,296 | 55,828 |
| Job satisfaction | - | - |
| Most common degree | Bachelor's Degree, 54% | Bachelor's Degree, 50% |
| Average age | 42 | 37 |
| Years of experience | 2 | - |
The job of a service center analyst is to help users resolve computer software and hardware problems. You will perform a variety of tasks that typically include responding to inquiries from users, assessing and troubleshooting IT equipment issues, and working closely with other IT staff to assist with other tasks that are outside your expertise or knowledge. In addition, you will train and support service desk personnel, keep employee and customer information confidential, and maintain records of hardware and software issues.
Service Desk Analysts are information technology (IT) employees who usually oversee the helpdesk hotline of the IT department. They address the technical concerns of other employees or even clients of the company. They also help in installing, repairing, and maintaining the different IT systems in the company. Service Desk Analysts resolve issues related to software, hardware, and other related systems. They also manage information related to these concerns and analyze these concerns. They identify trends or patterns and anticipate concerns that might come in the future. Service Desk Analysts may recommend steps to ensure that these concerns will not come up again.
Service center analysts and service desk analysts have different pay scales, as shown below.
| Service Center Analyst | Service Desk Analyst | |
| Average salary | $46,686 | $45,397 |
| Salary range | Between $28,000 And $77,000 | Between $30,000 And $67,000 |
| Highest paying City | San Francisco, CA | New York, NY |
| Highest paying state | Hawaii | New York |
| Best paying company | McKinsey & Company Inc | The Citadel |
| Best paying industry | Technology | Technology |
There are a few differences between a service center analyst and a service desk analyst in terms of educational background:
| Service Center Analyst | Service Desk Analyst | |
| Most common degree | Bachelor's Degree, 54% | Bachelor's Degree, 50% |
| Most common major | Business | Information Technology |
| Most common college | Stanford University | - |
Here are the differences between service center analysts' and service desk analysts' demographics:
| Service Center Analyst | Service Desk Analyst | |
| Average age | 42 | 37 |
| Gender ratio | Male, 62.2% Female, 37.8% | Male, 74.4% Female, 25.6% |
| Race ratio | Black or African American, 10.0% Unknown, 5.3% Hispanic or Latino, 17.2% Asian, 10.6% White, 56.6% American Indian and Alaska Native, 0.4% | Black or African American, 10.5% Unknown, 7.1% Hispanic or Latino, 17.8% Asian, 12.3% White, 50.7% American Indian and Alaska Native, 1.7% |
| LGBT Percentage | 11% | 13% |