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The differences between service center analysts and service support specialists can be seen in a few details. Each job has different responsibilities and duties. It typically takes 1-2 years to become both a service center analyst and a service support specialist. Additionally, a service center analyst has an average salary of $46,686, which is higher than the $43,538 average annual salary of a service support specialist.
The top three skills for a service center analyst include customer service, computer system and data entry. The most important skills for a service support specialist are customer service, support services, and social work.
| Service Center Analyst | Service Support Specialist | |
| Yearly salary | $46,686 | $43,538 |
| Hourly rate | $22.45 | $20.93 |
| Growth rate | 10% | 10% |
| Number of jobs | 62,296 | 125,209 |
| Job satisfaction | - | - |
| Most common degree | Bachelor's Degree, 54% | Bachelor's Degree, 50% |
| Average age | 42 | 42 |
| Years of experience | 2 | 2 |
The job of a service center analyst is to help users resolve computer software and hardware problems. You will perform a variety of tasks that typically include responding to inquiries from users, assessing and troubleshooting IT equipment issues, and working closely with other IT staff to assist with other tasks that are outside your expertise or knowledge. In addition, you will train and support service desk personnel, keep employee and customer information confidential, and maintain records of hardware and software issues.
A service support specialist's role is to assist clients by addressing and resolving their inquiries, concerns, and complaints. Their responsibilities typically revolve around responding to calls and correspondence, troubleshooting, analyzing customer needs, identifying the root of issues, and providing the necessary corrective measures, all to ensure efficiency and client satisfaction. There are also instances when they must perform follow-up calls, offer products and services, process payments, and even manage accounts. Furthermore, as a service support analyst, it is essential to engage with clients in a friendly yet professional approach, in adherence to the company's policies and regulations.
Service center analysts and service support specialists have different pay scales, as shown below.
| Service Center Analyst | Service Support Specialist | |
| Average salary | $46,686 | $43,538 |
| Salary range | Between $28,000 And $77,000 | Between $26,000 And $72,000 |
| Highest paying City | San Francisco, CA | New York, NY |
| Highest paying state | Hawaii | Connecticut |
| Best paying company | McKinsey & Company Inc | Cheniere Energy |
| Best paying industry | Technology | Technology |
There are a few differences between a service center analyst and a service support specialist in terms of educational background:
| Service Center Analyst | Service Support Specialist | |
| Most common degree | Bachelor's Degree, 54% | Bachelor's Degree, 50% |
| Most common major | Business | Business |
| Most common college | Stanford University | Stanford University |
Here are the differences between service center analysts' and service support specialists' demographics:
| Service Center Analyst | Service Support Specialist | |
| Average age | 42 | 42 |
| Gender ratio | Male, 62.2% Female, 37.8% | Male, 39.2% Female, 60.8% |
| Race ratio | Black or African American, 10.0% Unknown, 5.3% Hispanic or Latino, 17.2% Asian, 10.6% White, 56.6% American Indian and Alaska Native, 0.4% | Black or African American, 11.8% Unknown, 5.3% Hispanic or Latino, 15.6% Asian, 10.6% White, 56.3% American Indian and Alaska Native, 0.4% |
| LGBT Percentage | 11% | 11% |