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The differences between service center analysts and systems support analysts can be seen in a few details. Each job has different responsibilities and duties. It typically takes 1-2 years to become both a service center analyst and a systems support analyst. Additionally, a systems support analyst has an average salary of $82,219, which is higher than the $46,686 average annual salary of a service center analyst.
The top three skills for a service center analyst include customer service, computer system and data entry. The most important skills for a systems support analyst are troubleshoot, customer service, and database.
| Service Center Analyst | Systems Support Analyst | |
| Yearly salary | $46,686 | $82,219 |
| Hourly rate | $22.45 | $39.53 |
| Growth rate | 10% | 10% |
| Number of jobs | 62,296 | 161,168 |
| Job satisfaction | - | 5 |
| Most common degree | Bachelor's Degree, 54% | Bachelor's Degree, 61% |
| Average age | 42 | 42 |
| Years of experience | 2 | 2 |
The job of a service center analyst is to help users resolve computer software and hardware problems. You will perform a variety of tasks that typically include responding to inquiries from users, assessing and troubleshooting IT equipment issues, and working closely with other IT staff to assist with other tasks that are outside your expertise or knowledge. In addition, you will train and support service desk personnel, keep employee and customer information confidential, and maintain records of hardware and software issues.
A systems support analyst is responsible for supporting the operations of the technology department of an organization, resolving network issues, and maintaining the safety and security of the system database. Systems support analysts must have excellent knowledge of the technology industry, identifying system process improvements, upgrading system infrastructure, and assisting end-users with navigation. They also create resolution reports for reference, including recommendations to prevent future inconsistencies and glitches. A systems support analyst conducts regular maintenance checks on the technology servers and immediately performs troubleshooting as needed for optimization.
Service center analysts and systems support analysts have different pay scales, as shown below.
| Service Center Analyst | Systems Support Analyst | |
| Average salary | $46,686 | $82,219 |
| Salary range | Between $28,000 And $77,000 | Between $58,000 And $114,000 |
| Highest paying City | San Francisco, CA | San Francisco, CA |
| Highest paying state | Hawaii | Washington |
| Best paying company | McKinsey & Company Inc | Virtu Financial |
| Best paying industry | Technology | Finance |
There are a few differences between a service center analyst and a systems support analyst in terms of educational background:
| Service Center Analyst | Systems Support Analyst | |
| Most common degree | Bachelor's Degree, 54% | Bachelor's Degree, 61% |
| Most common major | Business | Business |
| Most common college | Stanford University | Stanford University |
Here are the differences between service center analysts' and systems support analysts' demographics:
| Service Center Analyst | Systems Support Analyst | |
| Average age | 42 | 42 |
| Gender ratio | Male, 62.2% Female, 37.8% | Male, 70.4% Female, 29.6% |
| Race ratio | Black or African American, 10.0% Unknown, 5.3% Hispanic or Latino, 17.2% Asian, 10.6% White, 56.6% American Indian and Alaska Native, 0.4% | Black or African American, 11.5% Unknown, 5.3% Hispanic or Latino, 15.3% Asian, 12.5% White, 54.9% American Indian and Alaska Native, 0.4% |
| LGBT Percentage | 11% | 11% |