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The differences between service center managers and call center supervisors can be seen in a few details. Each job has different responsibilities and duties. It typically takes 4-6 years to become both a service center manager and a call center supervisor. Additionally, a service center manager has an average salary of $40,821, which is higher than the $35,300 average annual salary of a call center supervisor.
The top three skills for a service center manager include OSHA, LTL and payroll. The most important skills for a call center supervisor are strong customer service, patients, and customer care.
| Service Center Manager | Call Center Supervisor | |
| Yearly salary | $40,821 | $35,300 |
| Hourly rate | $19.63 | $16.97 |
| Growth rate | 6% | 6% |
| Number of jobs | 319,460 | 217,633 |
| Job satisfaction | - | - |
| Most common degree | Bachelor's Degree, 61% | Bachelor's Degree, 45% |
| Average age | 44 | 47 |
| Years of experience | 6 | 6 |
A service center manager is responsible for managing staff performance and monitoring the efficiency of service operations to provide the highest customer satisfaction according to business functions and requirements. Service center managers strategize techniques to maximize operational productivity and identifying cost-reduction procedures with high-quality deliverables. They also negotiate contracts with suppliers, as well as meeting with potential clients to discuss business services, generating more revenue resources to maintain the company's financial stability and performance in the market.
A call center supervisor is responsible for managing customer service operations, ensuring an efficient resolution to the customers' inquiries and complaints. Call center supervisors are the ones monitoring the staff's performance and productivity, especially at high call volumes, and take on escalated complaints. They provide helpful strategies to improve the customer service experience, maintaining clients' satisfaction crucial for driving business revenues and reaching profitability goals. A call center supervisor must have excellent communication and leadership skills, providing coaching sessions for the agents and identifying business opportunities.
Service center managers and call center supervisors have different pay scales, as shown below.
| Service Center Manager | Call Center Supervisor | |
| Average salary | $40,821 | $35,300 |
| Salary range | Between $30,000 And $54,000 | Between $23,000 And $53,000 |
| Highest paying City | Syracuse, NY | New York, NY |
| Highest paying state | Rhode Island | Hawaii |
| Best paying company | Capgemini | Spectrum |
| Best paying industry | Energy | Finance |
There are a few differences between a service center manager and a call center supervisor in terms of educational background:
| Service Center Manager | Call Center Supervisor | |
| Most common degree | Bachelor's Degree, 61% | Bachelor's Degree, 45% |
| Most common major | Business | Business |
| Most common college | University of Pennsylvania | California State University - Bakersfield |
Here are the differences between service center managers' and call center supervisors' demographics:
| Service Center Manager | Call Center Supervisor | |
| Average age | 44 | 47 |
| Gender ratio | Male, 73.6% Female, 26.4% | Male, 39.9% Female, 60.1% |
| Race ratio | Black or African American, 6.2% Unknown, 4.3% Hispanic or Latino, 15.4% Asian, 6.4% White, 67.1% American Indian and Alaska Native, 0.5% | Black or African American, 10.1% Unknown, 4.7% Hispanic or Latino, 19.2% Asian, 5.3% White, 60.1% American Indian and Alaska Native, 0.6% |
| LGBT Percentage | 10% | 8% |