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The differences between service center managers and general service managers can be seen in a few details. Each job has different responsibilities and duties. It typically takes 4-6 years to become both a service center manager and a general service manager. Additionally, a general service manager has an average salary of $85,187, which is higher than the $40,821 average annual salary of a service center manager.
The top three skills for a service center manager include OSHA, LTL and payroll. The most important skills for a general service manager are customer service, customer satisfaction, and business plan.
| Service Center Manager | General Service Manager | |
| Yearly salary | $40,821 | $85,187 |
| Hourly rate | $19.63 | $40.96 |
| Growth rate | 6% | 6% |
| Number of jobs | 319,460 | 435,376 |
| Job satisfaction | - | - |
| Most common degree | Bachelor's Degree, 61% | Bachelor's Degree, 58% |
| Average age | 44 | 44 |
| Years of experience | 6 | 6 |
A service center manager is responsible for managing staff performance and monitoring the efficiency of service operations to provide the highest customer satisfaction according to business functions and requirements. Service center managers strategize techniques to maximize operational productivity and identifying cost-reduction procedures with high-quality deliverables. They also negotiate contracts with suppliers, as well as meeting with potential clients to discuss business services, generating more revenue resources to maintain the company's financial stability and performance in the market.
General service managers are professionals who manage the administrative activities of a company to ensure that a proper environment for its operations is achieved. These managers are required to supervise the maintenance activities and upgrades of equipment and systems so that they can minimize disruptions of business activities. Under the direction of the finance manager, general service managers must coordinate with service providers on matters related to finance and tax. They must also manage teams to ensure that they comply with local and occupational health laws.
Service center managers and general service managers have different pay scales, as shown below.
| Service Center Manager | General Service Manager | |
| Average salary | $40,821 | $85,187 |
| Salary range | Between $30,000 And $54,000 | Between $52,000 And $137,000 |
| Highest paying City | Syracuse, NY | Mountain View, CA |
| Highest paying state | Rhode Island | California |
| Best paying company | Capgemini | Stanford University |
| Best paying industry | Energy | Finance |
There are a few differences between a service center manager and a general service manager in terms of educational background:
| Service Center Manager | General Service Manager | |
| Most common degree | Bachelor's Degree, 61% | Bachelor's Degree, 58% |
| Most common major | Business | Business |
| Most common college | University of Pennsylvania | University of Pennsylvania |
Here are the differences between service center managers' and general service managers' demographics:
| Service Center Manager | General Service Manager | |
| Average age | 44 | 44 |
| Gender ratio | Male, 73.6% Female, 26.4% | Male, 78.3% Female, 21.7% |
| Race ratio | Black or African American, 6.2% Unknown, 4.3% Hispanic or Latino, 15.4% Asian, 6.4% White, 67.1% American Indian and Alaska Native, 0.5% | Black or African American, 6.1% Unknown, 4.3% Hispanic or Latino, 14.9% Asian, 6.3% White, 67.9% American Indian and Alaska Native, 0.5% |
| LGBT Percentage | 10% | 10% |