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The differences between service center managers and senior service managers can be seen in a few details. Each job has different responsibilities and duties. While it typically takes 4-6 years to become a service center manager, becoming a senior service manager takes usually requires 6-8 years. Additionally, a senior service manager has an average salary of $129,065, which is higher than the $40,821 average annual salary of a service center manager.
The top three skills for a service center manager include OSHA, LTL and payroll. The most important skills for a senior service manager are project management, client relationships, and business development.
| Service Center Manager | Senior Service Manager | |
| Yearly salary | $40,821 | $129,065 |
| Hourly rate | $19.63 | $62.05 |
| Growth rate | 6% | 16% |
| Number of jobs | 319,460 | 200,790 |
| Job satisfaction | - | - |
| Most common degree | Bachelor's Degree, 61% | Bachelor's Degree, 68% |
| Average age | 44 | 47 |
| Years of experience | 6 | 8 |
A service center manager is responsible for managing staff performance and monitoring the efficiency of service operations to provide the highest customer satisfaction according to business functions and requirements. Service center managers strategize techniques to maximize operational productivity and identifying cost-reduction procedures with high-quality deliverables. They also negotiate contracts with suppliers, as well as meeting with potential clients to discuss business services, generating more revenue resources to maintain the company's financial stability and performance in the market.
Senior Service Managers are roles usually present in a Business Process Outsourcing (BPO) company or a shared service structure. They manage the service level agreement between their company and their clients. They oversee the employees who are expected to hit the targets and ensure that they would consistently meet these targets. Senior Service Managers are decision-makers. They make strategic decisions to ensure that the operations department runs smoothly and would be able to achieve its service level agreements with clients. Senior Service Managers also manage stakeholders. They create professional working relationships with clients, and they are expected to maintain and keep client accounts.
Service center managers and senior service managers have different pay scales, as shown below.
| Service Center Manager | Senior Service Manager | |
| Average salary | $40,821 | $129,065 |
| Salary range | Between $30,000 And $54,000 | Between $92,000 And $179,000 |
| Highest paying City | Syracuse, NY | San Francisco, CA |
| Highest paying state | Rhode Island | California |
| Best paying company | Capgemini | NVIDIA |
| Best paying industry | Energy | Professional |
There are a few differences between a service center manager and a senior service manager in terms of educational background:
| Service Center Manager | Senior Service Manager | |
| Most common degree | Bachelor's Degree, 61% | Bachelor's Degree, 68% |
| Most common major | Business | Business |
| Most common college | University of Pennsylvania | Carnegie Mellon University |
Here are the differences between service center managers' and senior service managers' demographics:
| Service Center Manager | Senior Service Manager | |
| Average age | 44 | 47 |
| Gender ratio | Male, 73.6% Female, 26.4% | Male, 66.8% Female, 33.2% |
| Race ratio | Black or African American, 6.2% Unknown, 4.3% Hispanic or Latino, 15.4% Asian, 6.4% White, 67.1% American Indian and Alaska Native, 0.5% | Black or African American, 6.7% Unknown, 5.2% Hispanic or Latino, 10.0% Asian, 12.6% White, 65.2% American Indian and Alaska Native, 0.2% |
| LGBT Percentage | 10% | 11% |