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The differences between service delivery coordinators and delivery coordinators can be seen in a few details. Each job has different responsibilities and duties. While it typically takes 4-6 years to become a service delivery coordinator, becoming a delivery coordinator takes usually requires 2-4 years. Additionally, a service delivery coordinator has an average salary of $68,226, which is higher than the $34,247 average annual salary of a delivery coordinator.
The top three skills for a service delivery coordinator include service delivery, project management and customer satisfaction. The most important skills for a delivery coordinator are customer orders, delivery issues, and delivery process.
| Service Delivery Coordinator | Delivery Coordinator | |
| Yearly salary | $68,226 | $34,247 |
| Hourly rate | $32.80 | $16.46 |
| Growth rate | - | 11% |
| Number of jobs | 32,905 | 25,266 |
| Job satisfaction | - | - |
| Most common degree | Bachelor's Degree, 55% | Bachelor's Degree, 46% |
| Average age | 47 | 44 |
| Years of experience | 6 | 4 |
Service delivery coordinators are professionals who are responsible for handling service orders from customers to ensure that the delivery of services is completed on time and within budget. These coordinators must manage the daily activities of the service delivery team and develop training programs to execute order requests accurately and within agreed-upon timelines. They must gather and enter customer service data into their database systems to initiate order activity and coordinate any changes. Service delivery coordinators must also participate in operational meetings to provide information and recommendations with other supervisors and coordinators.
A delivery coordinator is responsible for managing the distribution and shipment schedules and ensuring that the items for delivery are thoroughly inspected for quality. Delivery coordinators review customer orders multiple times to prevent distribution delays and possible complaints. They also reach out to the customers for delivery confirmation and list other instructions and adjustments as needed. A delivery coordinator handles the customers' inquiries and concerns, processes replacement orders, and resolve order disputes timely and efficiently.
Service delivery coordinators and delivery coordinators have different pay scales, as shown below.
| Service Delivery Coordinator | Delivery Coordinator | |
| Average salary | $68,226 | $34,247 |
| Salary range | Between $48,000 And $95,000 | Between $26,000 And $44,000 |
| Highest paying City | Washington, DC | Los Angeles, CA |
| Highest paying state | Illinois | California |
| Best paying company | Baker Hughes | IBM |
| Best paying industry | Technology | Internet |
There are a few differences between a service delivery coordinator and a delivery coordinator in terms of educational background:
| Service Delivery Coordinator | Delivery Coordinator | |
| Most common degree | Bachelor's Degree, 55% | Bachelor's Degree, 46% |
| Most common major | Business | Business |
| Most common college | California State University - Bakersfield | - |
Here are the differences between service delivery coordinators' and delivery coordinators' demographics:
| Service Delivery Coordinator | Delivery Coordinator | |
| Average age | 47 | 44 |
| Gender ratio | Male, 52.0% Female, 48.0% | Male, 57.8% Female, 42.2% |
| Race ratio | Black or African American, 8.2% Unknown, 4.8% Hispanic or Latino, 18.9% Asian, 5.9% White, 61.5% American Indian and Alaska Native, 0.7% | Black or African American, 10.4% Unknown, 4.8% Hispanic or Latino, 20.0% Asian, 6.7% White, 57.1% American Indian and Alaska Native, 0.9% |
| LGBT Percentage | 8% | 8% |