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The differences between service delivery coordinators and lead coordinators can be seen in a few details. Each job has different responsibilities and duties. It typically takes 4-6 years to become both a service delivery coordinator and a lead coordinator. Additionally, a service delivery coordinator has an average salary of $68,226, which is higher than the $43,026 average annual salary of a lead coordinator.
The top three skills for a service delivery coordinator include service delivery, project management and customer satisfaction. The most important skills for a lead coordinator are patients, front desk, and process improvement.
| Service Delivery Coordinator | Lead Coordinator | |
| Yearly salary | $68,226 | $43,026 |
| Hourly rate | $32.80 | $20.69 |
| Growth rate | - | 12% |
| Number of jobs | 32,905 | 33,840 |
| Job satisfaction | - | - |
| Most common degree | Bachelor's Degree, 55% | Bachelor's Degree, 56% |
| Average age | 47 | 47 |
| Years of experience | 6 | 6 |
Service delivery coordinators are professionals who are responsible for handling service orders from customers to ensure that the delivery of services is completed on time and within budget. These coordinators must manage the daily activities of the service delivery team and develop training programs to execute order requests accurately and within agreed-upon timelines. They must gather and enter customer service data into their database systems to initiate order activity and coordinate any changes. Service delivery coordinators must also participate in operational meetings to provide information and recommendations with other supervisors and coordinators.
A lead coordinator is an individual who provides excellent customer service and account administration by acting as the primary contact between a company and its affiliates. Lead coordinators must maintain good rapport with affiliate agents and customers by communicating with them daily to make contact and advise of changes and shipment delays. They are required to track the status of each customer's shipment and resolve conflicts or issues with them. Lead coordinators must also manage staff members to promote a safe environment for customers.
Service delivery coordinators and lead coordinators have different pay scales, as shown below.
| Service Delivery Coordinator | Lead Coordinator | |
| Average salary | $68,226 | $43,026 |
| Salary range | Between $48,000 And $95,000 | Between $26,000 And $71,000 |
| Highest paying City | Washington, DC | New York, NY |
| Highest paying state | Illinois | New York |
| Best paying company | Baker Hughes | General Motors |
| Best paying industry | Technology | Hospitality |
There are a few differences between a service delivery coordinator and a lead coordinator in terms of educational background:
| Service Delivery Coordinator | Lead Coordinator | |
| Most common degree | Bachelor's Degree, 55% | Bachelor's Degree, 56% |
| Most common major | Business | Business |
| Most common college | California State University - Bakersfield | California State University - Bakersfield |
Here are the differences between service delivery coordinators' and lead coordinators' demographics:
| Service Delivery Coordinator | Lead Coordinator | |
| Average age | 47 | 47 |
| Gender ratio | Male, 52.0% Female, 48.0% | Male, 40.3% Female, 59.7% |
| Race ratio | Black or African American, 8.2% Unknown, 4.8% Hispanic or Latino, 18.9% Asian, 5.9% White, 61.5% American Indian and Alaska Native, 0.7% | Black or African American, 9.5% Unknown, 4.7% Hispanic or Latino, 19.2% Asian, 5.3% White, 60.6% American Indian and Alaska Native, 0.6% |
| LGBT Percentage | 8% | 8% |