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The differences between service delivery coordinators and service delivery managers can be seen in a few details. Each job has different responsibilities and duties. While it typically takes 4-6 years to become a service delivery coordinator, becoming a service delivery manager takes usually requires 6-8 years. Additionally, a service delivery manager has an average salary of $102,213, which is higher than the $68,226 average annual salary of a service delivery coordinator.
The top three skills for a service delivery coordinator include service delivery, project management and customer satisfaction. The most important skills for a service delivery manager are service delivery, project management, and cloud.
| Service Delivery Coordinator | Service Delivery Manager | |
| Yearly salary | $68,226 | $102,213 |
| Hourly rate | $32.80 | $49.14 |
| Growth rate | - | 16% |
| Number of jobs | 32,905 | 71,475 |
| Job satisfaction | - | - |
| Most common degree | Bachelor's Degree, 55% | Bachelor's Degree, 67% |
| Average age | 47 | 47 |
| Years of experience | 6 | 8 |
Service delivery coordinators are professionals who are responsible for handling service orders from customers to ensure that the delivery of services is completed on time and within budget. These coordinators must manage the daily activities of the service delivery team and develop training programs to execute order requests accurately and within agreed-upon timelines. They must gather and enter customer service data into their database systems to initiate order activity and coordinate any changes. Service delivery coordinators must also participate in operational meetings to provide information and recommendations with other supervisors and coordinators.
A service delivery manager is primarily responsible for overseeing department operations, ensuring everything is running smoothly and that all customers receive optimal services. They are also responsible for performing technical tasks such as addressing issues and concerns, troubleshooting, spearheading system repairs and maintenance, and performing corrective measures. They also have clerical duties such as producing progress reports and presentations, maintaining data and records, managing budgets and expenditures, setting goals, assessing workforce performance, and adhering to deadlines. Furthermore, as a manager, it is essential to lead and encourage the team, all while prioritizing customer satisfaction.
Service delivery coordinators and service delivery managers have different pay scales, as shown below.
| Service Delivery Coordinator | Service Delivery Manager | |
| Average salary | $68,226 | $102,213 |
| Salary range | Between $48,000 And $95,000 | Between $74,000 And $140,000 |
| Highest paying City | Washington, DC | Stamford, CT |
| Highest paying state | Illinois | Connecticut |
| Best paying company | Baker Hughes | McKinsey & Company Inc |
| Best paying industry | Technology | Finance |
There are a few differences between a service delivery coordinator and a service delivery manager in terms of educational background:
| Service Delivery Coordinator | Service Delivery Manager | |
| Most common degree | Bachelor's Degree, 55% | Bachelor's Degree, 67% |
| Most common major | Business | Business |
| Most common college | California State University - Bakersfield | Carnegie Mellon University |
Here are the differences between service delivery coordinators' and service delivery managers' demographics:
| Service Delivery Coordinator | Service Delivery Manager | |
| Average age | 47 | 47 |
| Gender ratio | Male, 52.0% Female, 48.0% | Male, 72.3% Female, 27.7% |
| Race ratio | Black or African American, 8.2% Unknown, 4.8% Hispanic or Latino, 18.9% Asian, 5.9% White, 61.5% American Indian and Alaska Native, 0.7% | Black or African American, 6.6% Unknown, 5.2% Hispanic or Latino, 9.9% Asian, 12.7% White, 65.4% American Indian and Alaska Native, 0.2% |
| LGBT Percentage | 8% | 11% |