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The differences between service delivery coordinators and service supervisors can be seen in a few details. Each job has different responsibilities and duties. It typically takes 4-6 years to become both a service delivery coordinator and a service supervisor. Additionally, a service delivery coordinator has an average salary of $68,226, which is higher than the $52,539 average annual salary of a service supervisor.
The top three skills for a service delivery coordinator include service delivery, project management and customer satisfaction. The most important skills for a service supervisor are patients, cleanliness, and safety procedures.
| Service Delivery Coordinator | Service Supervisor | |
| Yearly salary | $68,226 | $52,539 |
| Hourly rate | $32.80 | $25.26 |
| Growth rate | - | 6% |
| Number of jobs | 32,905 | 77,954 |
| Job satisfaction | - | - |
| Most common degree | Bachelor's Degree, 55% | Bachelor's Degree, 53% |
| Average age | 47 | 47 |
| Years of experience | 6 | 6 |
Service delivery coordinators are professionals who are responsible for handling service orders from customers to ensure that the delivery of services is completed on time and within budget. These coordinators must manage the daily activities of the service delivery team and develop training programs to execute order requests accurately and within agreed-upon timelines. They must gather and enter customer service data into their database systems to initiate order activity and coordinate any changes. Service delivery coordinators must also participate in operational meetings to provide information and recommendations with other supervisors and coordinators.
A customer service supervisor's role is to oversee a team of customer service workers, ensuring their efficiency when it comes to engaging and assisting clients, all in the joint effort to boost sales and improve the client base. Aside from leading and supervising colleagues, a customer service supervisor must prepare progress reports about the team's workflow, set goals, devise strategies, verify all return refund operations, and coordinate with other managers and supervisors outside the unit. Furthermore, they must also handle calls and other forms of correspondence, building rapport while lending a helping hand.
Service delivery coordinators and service supervisors have different pay scales, as shown below.
| Service Delivery Coordinator | Service Supervisor | |
| Average salary | $68,226 | $52,539 |
| Salary range | Between $48,000 And $95,000 | Between $34,000 And $80,000 |
| Highest paying City | Washington, DC | New York, NY |
| Highest paying state | Illinois | New York |
| Best paying company | Baker Hughes | Apple |
| Best paying industry | Technology | - |
There are a few differences between a service delivery coordinator and a service supervisor in terms of educational background:
| Service Delivery Coordinator | Service Supervisor | |
| Most common degree | Bachelor's Degree, 55% | Bachelor's Degree, 53% |
| Most common major | Business | Business |
| Most common college | California State University - Bakersfield | California State University - Bakersfield |
Here are the differences between service delivery coordinators' and service supervisors' demographics:
| Service Delivery Coordinator | Service Supervisor | |
| Average age | 47 | 47 |
| Gender ratio | Male, 52.0% Female, 48.0% | Male, 54.1% Female, 45.9% |
| Race ratio | Black or African American, 8.2% Unknown, 4.8% Hispanic or Latino, 18.9% Asian, 5.9% White, 61.5% American Indian and Alaska Native, 0.7% | Black or African American, 9.9% Unknown, 4.7% Hispanic or Latino, 19.0% Asian, 5.3% White, 60.5% American Indian and Alaska Native, 0.6% |
| LGBT Percentage | 8% | 8% |