Service department manager vs customer service representative manager

The differences between service department managers and customer service representative managers can be seen in a few details. Each job has different responsibilities and duties. While it typically takes 4-6 years to become a service department manager, becoming a customer service representative manager takes usually requires 6-12 months. Additionally, a service department manager has an average salary of $41,773, which is higher than the $32,048 average annual salary of a customer service representative manager.

The top three skills for a service department manager include food safety, food quality and direct reports. The most important skills for a customer service representative manager are PET, payroll, and customer satisfaction.

Service department manager vs customer service representative manager overview

	Service Department Manager	Customer Service Representative Manager
Yearly salary	$41,773	$32,048
Hourly rate	$20.08	$15.41
Growth rate	6%	-4%
Number of jobs	114,922	147,039
Job satisfaction	-	-
Most common degree	Bachelor's Degree, 49%	Bachelor's Degree, 37%
Average age	47	40
Years of experience	6	12

What does a service department manager do?

A service department manager is responsible for leading the service department operations by assisting the staff in customer interaction, providing the highest customer service, and negotiating contracts and partnerships with clients. Service department managers coordinate with the sales and marketing team for brand promotions and advising the staff in selling new products to potential customers. They also handle and resolve high-level complaints, process replacements, and issue refunds as needed. A service department manager must have excellent communication and leadership skills, especially in encouraging and supporting the team members to meet the department's goals and objectives.

What does a customer service representative manager do?

A customer service representative manager is responsible for ensuring customers' satisfaction by addressing their needs and managing their complaints about goods and services offered by the company. A customer service manager monitors staff performance, trains new customer service staff, implements strategic procedures to assist customers, allocates the department's budget and resources, creates loyalty programs, and sets customer service operations goals. A customer service representative manager must display outstanding communication and leadership skills to oversee daily operations and maintain a good reputation for the company.

Service department manager vs customer service representative manager salary

Service department managers and customer service representative managers have different pay scales, as shown below.

	Service Department Manager	Customer Service Representative Manager
Average salary	$41,773	$32,048
Salary range	Between $29,000 And $60,000	Between $25,000 And $41,000
Highest paying City	Vancouver, WA	San Jose, CA
Highest paying state	Massachusetts	California
Best paying company	HNTB	First Book
Best paying industry	Government	Finance

Differences between service department manager and customer service representative manager education

There are a few differences between a service department manager and a customer service representative manager in terms of educational background:

	Service Department Manager	Customer Service Representative Manager
Most common degree	Bachelor's Degree, 49%	Bachelor's Degree, 37%
Most common major	Business	Business
Most common college	California State University - Bakersfield	-

Service department manager vs customer service representative manager demographics

Here are the differences between service department managers' and customer service representative managers' demographics:

	Service Department Manager	Customer Service Representative Manager
Average age	47	40
Gender ratio	Male, 64.3% Female, 35.7%	Male, 34.8% Female, 65.2%
Race ratio	Black or African American, 9.5% Unknown, 4.8% Hispanic or Latino, 18.3% Asian, 5.7% White, 61.0% American Indian and Alaska Native, 0.7%	Black or African American, 11.8% Unknown, 5.3% Hispanic or Latino, 20.2% Asian, 6.2% White, 55.8% American Indian and Alaska Native, 0.7%
LGBT Percentage	8%	7%

Differences between service department manager and customer service representative manager duties and responsibilities

Service department manager example responsibilities.

Manage service plumbers & HVAC technicians in daily operations, interview & hire new employees.
Manage parts and service department operations while consistently meeting or exceeding industry standards for profitability and CSI.
Process inventory through store computer system, POS register system and completion of all require paperwork.
Enter schedule edits into KRONOS.
Operate POS system and perform cashier duties.
Enter schedule edits for entire store into KRONOS time clock system.

Customer service representative manager example responsibilities.

Manage office personnel ensuring the company payroll, invoicing, book keeping, mailing and manufacturing scheduling are successfully accomplish.
Manage AP and ordered/maintain office supplies.
Manage team of 12-16 CSRs via weekly 1-on-1 coaching, ensuring strong performance and compliance with company policies.
Prepare and manage the budget, maximize profitability, and balance the vault and ATM operations including reconciliation.
Provide extensive training in driving business and coaching CSRs to execute a market calendar and achieve personal sales goals.
Interact extensively with customers to achieve timely issue resolution while maintaining high standards for dock organization and cleanliness.

Service department manager vs customer service representative manager skills

Common service department manager skills

Food Safety, 49%
Food Quality, 43%
Direct Reports, 1%
Customer Satisfaction, 1%
Payroll, 1%
Warranty Claims, 1%

Common customer service representative manager skills

PET, 71%
Payroll, 2%
Customer Satisfaction, 2%
Customer Complaints, 2%
Customer Inquiries, 2%
Bank Deposits, 1%

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Service Department Manager
Service Department Manager vs Customer Service Representative Manager

Updated January 8, 2025

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