Service department manager vs service desk team lead

The differences between service department managers and service desk team leads can be seen in a few details. Each job has different responsibilities and duties. It typically takes 4-6 years to become both a service department manager and a service desk team lead. Additionally, a service desk team lead has an average salary of $50,627, which is higher than the $41,773 average annual salary of a service department manager.

The top three skills for a service department manager include food safety, food quality and direct reports. The most important skills for a service desk team lead are technical support, ITIL, and infrastructure.

Service department manager vs service desk team lead overview

	Service Department Manager	Service Desk Team Lead
Yearly salary	$41,773	$50,627
Hourly rate	$20.08	$24.34
Growth rate	6%	10%
Number of jobs	114,922	74,305
Job satisfaction	-	-
Most common degree	Bachelor's Degree, 49%	Bachelor's Degree, 59%
Average age	47	47
Years of experience	6	6

Service department manager vs service desk team lead salary

Service department managers and service desk team leads have different pay scales, as shown below.

	Service Department Manager	Service Desk Team Lead
Average salary	$41,773	$50,627
Salary range	Between $29,000 And $60,000	Between $34,000 And $75,000
Highest paying City	Vancouver, WA	-
Highest paying state	Massachusetts	-
Best paying company	HNTB	-
Best paying industry	Government	-

Differences between service department manager and service desk team lead education

There are a few differences between a service department manager and a service desk team lead in terms of educational background:

	Service Department Manager	Service Desk Team Lead
Most common degree	Bachelor's Degree, 49%	Bachelor's Degree, 59%
Most common major	Business	Business
Most common college	California State University - Bakersfield	Stanford University

Service department manager vs service desk team lead demographics

Here are the differences between service department managers' and service desk team leads' demographics:

	Service Department Manager	Service Desk Team Lead
Average age	47	47
Gender ratio	Male, 64.3% Female, 35.7%	Male, 68.2% Female, 31.8%
Race ratio	Black or African American, 9.5% Unknown, 4.8% Hispanic or Latino, 18.3% Asian, 5.7% White, 61.0% American Indian and Alaska Native, 0.7%	Black or African American, 10.9% Unknown, 4.8% Hispanic or Latino, 16.9% Asian, 5.9% White, 60.8% American Indian and Alaska Native, 0.7%
LGBT Percentage	8%	8%

Differences between service department manager and service desk team lead duties and responsibilities

Service department manager example responsibilities.

Manage service plumbers & HVAC technicians in daily operations, interview & hire new employees.
Manage parts and service department operations while consistently meeting or exceeding industry standards for profitability and CSI.
Process inventory through store computer system, POS register system and completion of all require paperwork.
Enter schedule edits into KRONOS.
Operate POS system and perform cashier duties.
Enter schedule edits for entire store into KRONOS time clock system.

Service desk team lead example responsibilities.

Best-Inform administrator managing application from UNIX server.
Create base OS images for all new hardware.
Provide support for VPN connection issues and remote access.
Create metrics on all inbound and outbound calls using Cisco VOIP reporting tool.
Use Citrix application to clear log in sessions for company applications and administer remotely to users offsite.
Facilitate creation and implementation of continuous improvement ideas and processes base on industry best practices (ITIL).

Service department manager vs service desk team lead skills

Common service department manager skills

Food Safety, 49%
Food Quality, 43%
Direct Reports, 1%
Customer Satisfaction, 1%
Payroll, 1%
Warranty Claims, 1%

Common service desk team lead skills

Technical Support, 9%
ITIL, 8%
Infrastructure, 7%
Level Agreements, 5%
ITSM, 5%
Incident Management, 4%

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Service Department Manager vs Service Desk Team Lead

Updated January 8, 2025

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