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The differences between service department managers and service managers can be seen in a few details. Each job has different responsibilities and duties. It typically takes 4-6 years to become both a service department manager and a service manager. Additionally, a service manager has an average salary of $74,009, which is higher than the $41,773 average annual salary of a service department manager.
The top three skills for a service department manager include food safety, food quality and direct reports. The most important skills for a service manager are POS, performance reviews, and cash handling.
| Service Department Manager | Service Manager | |
| Yearly salary | $41,773 | $74,009 |
| Hourly rate | $20.08 | $35.58 |
| Growth rate | 6% | 6% |
| Number of jobs | 114,922 | 341,785 |
| Job satisfaction | - | 4 |
| Most common degree | Bachelor's Degree, 49% | Bachelor's Degree, 52% |
| Average age | 47 | 44 |
| Years of experience | 6 | 6 |
A service department manager is responsible for leading the service department operations by assisting the staff in customer interaction, providing the highest customer service, and negotiating contracts and partnerships with clients. Service department managers coordinate with the sales and marketing team for brand promotions and advising the staff in selling new products to potential customers. They also handle and resolve high-level complaints, process replacements, and issue refunds as needed. A service department manager must have excellent communication and leadership skills, especially in encouraging and supporting the team members to meet the department's goals and objectives.
Service managers are employees who oversee the departments related to providing services to customers. They ensure that service delivery agreements are met by employees in the department. Service managers meet with stakeholders to set service delivery metrics and department goals. They then create strategies to reach these metrics and goals. They are responsible for cascading such goals and metrics to their employees and ensuring that the employees understand what they need to do. Service managers should have a deep understanding and appreciation of the company and its business so that they can create strategies that are in line with the company's identity. They should also be familiar with the customer profiles of the company. Service managers are also responsible for creating department reports and sharing these with stakeholders.
Service department managers and service managers have different pay scales, as shown below.
| Service Department Manager | Service Manager | |
| Average salary | $41,773 | $74,009 |
| Salary range | Between $29,000 And $60,000 | Between $47,000 And $116,000 |
| Highest paying City | Vancouver, WA | San Francisco, CA |
| Highest paying state | Massachusetts | New York |
| Best paying company | HNTB | Latham & Watkins |
| Best paying industry | Government | Technology |
There are a few differences between a service department manager and a service manager in terms of educational background:
| Service Department Manager | Service Manager | |
| Most common degree | Bachelor's Degree, 49% | Bachelor's Degree, 52% |
| Most common major | Business | Business |
| Most common college | California State University - Bakersfield | University of Pennsylvania |
Here are the differences between service department managers' and service managers' demographics:
| Service Department Manager | Service Manager | |
| Average age | 47 | 44 |
| Gender ratio | Male, 64.3% Female, 35.7% | Male, 71.1% Female, 28.9% |
| Race ratio | Black or African American, 9.5% Unknown, 4.8% Hispanic or Latino, 18.3% Asian, 5.7% White, 61.0% American Indian and Alaska Native, 0.7% | Black or African American, 6.1% Unknown, 4.3% Hispanic or Latino, 15.0% Asian, 6.3% White, 67.7% American Indian and Alaska Native, 0.5% |
| LGBT Percentage | 8% | 10% |