Service desk supervisor vs customer service supervisor

The differences between service desk supervisors and customer service supervisors can be seen in a few details. Each job has different responsibilities and duties. It typically takes 4-6 years to become both a service desk supervisor and a customer service supervisor. Additionally, a service desk supervisor has an average salary of $60,516, which is higher than the $38,792 average annual salary of a customer service supervisor.

The top three skills for a service desk supervisor include ITIL, operational procedures and technical support. The most important skills for a customer service supervisor are strong customer service, customer care, and customer support.

Service desk supervisor vs customer service supervisor overview

	Service Desk Supervisor	Customer Service Supervisor
Yearly salary	$60,516	$38,792
Hourly rate	$29.09	$18.65
Growth rate	16%	-4%
Number of jobs	45,802	233,004
Job satisfaction	-	-
Most common degree	Bachelor's Degree, 44%	Bachelor's Degree, 44%
Average age	47	47
Years of experience	6	6

What does a service desk supervisor do?

A service desk supervisor oversees the operations of a help desk. They research issues, monitor staff, and ensure the office runs efficiently. They deliver customer service such as resolving calls, reporting support metrics, and connecting customers with higher management. They are also responsible for managing incoming work requests.

What does a customer service supervisor do?

A customer service supervisor is responsible for directing the staff in providing the best services to the customers. Customer service supervisors' duties include evaluating the performance of the service staff, implementing strategic procedures to improve operations, developing promotional offers and products to increase the business' revenues, keeping documents of operation records, and assisting with customer's inquiries and complaints. A customer service supervisor must have exceptional leadership and decision-making skills to lead the service staff with daily operations.

Service desk supervisor vs customer service supervisor salary

Service desk supervisors and customer service supervisors have different pay scales, as shown below.

	Service Desk Supervisor	Customer Service Supervisor
Average salary	$60,516	$38,792
Salary range	Between $37,000 And $96,000	Between $27,000 And $53,000
Highest paying City	Seattle, WA	New York, NY
Highest paying state	Washington	Maryland
Best paying company	Nintendo	Schneider Electric Industrial Services
Best paying industry	Manufacturing	Finance

Differences between service desk supervisor and customer service supervisor education

There are a few differences between a service desk supervisor and a customer service supervisor in terms of educational background:

	Service Desk Supervisor	Customer Service Supervisor
Most common degree	Bachelor's Degree, 44%	Bachelor's Degree, 44%
Most common major	Business	Business
Most common college	California State University - Bakersfield	California State University - Bakersfield

Service desk supervisor vs customer service supervisor demographics

Here are the differences between service desk supervisors' and customer service supervisors' demographics:

	Service Desk Supervisor	Customer Service Supervisor
Average age	47	47
Gender ratio	Male, 36.8% Female, 63.2%	Male, 34.9% Female, 65.1%
Race ratio	Black or African American, 9.3% Unknown, 4.9% Hispanic or Latino, 17.3% Asian, 6.0% White, 61.9% American Indian and Alaska Native, 0.7%	Black or African American, 10.0% Unknown, 4.7% Hispanic or Latino, 19.0% Asian, 5.3% White, 60.4% American Indian and Alaska Native, 0.6%
LGBT Percentage	8%	8%

Differences between service desk supervisor and customer service supervisor duties and responsibilities

Service desk supervisor example responsibilities.

Manage the support and integration of SharePoint site with other technologies.
Manage services and supports for intellectually and developmentally disable individuals, within compliance with all Medicaid and I/DD waiver regulations.
Used SCCM to push updates and software as needed.
Provide routine and daily updates and maintenance to the DCFS website and SharePoint.
Maintain GPO and SCCM to ensure software and computers remain within company policy.
Conduct training on basic PC hardware/software usage, VPN connectivity and security guidelines.

Customer service supervisor example responsibilities.

Manage customer relationships and acting Salesforce administrator.
Develop and manage sales/customer service agents by monitoring productivity, quality and adherence using KPI's.
Manage services and supports for intellectually and developmentally disable individuals, within compliance with all Medicaid and I/DD waiver regulations.
Perform employee monthly/annual reviews/evaluations, payroll, and disciplinary actions.
Develop service and performance management standards, facilitating exceptional patient experiences for patients and families of the medical center.
Give estimates on installation of windows and doors.

Service desk supervisor vs customer service supervisor skills

Common service desk supervisor skills

ITIL, 9%
Operational Procedures, 6%
Technical Support, 6%
Level Agreements, 5%
Front End, 5%
SLA, 5%

Common customer service supervisor skills

Strong Customer Service, 16%
Customer Care, 15%
Customer Support, 10%
Payroll, 4%
Customer Complaints, 4%
Front End, 4%

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Service Desk Supervisor
Service Desk Supervisor vs Customer Service Supervisor

Updated January 8, 2025

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