Service desk supervisor vs front desk supervisor

The differences between service desk supervisors and front desk supervisors can be seen in a few details. Each job has different responsibilities and duties. It typically takes 4-6 years to become both a service desk supervisor and a front desk supervisor. Additionally, a service desk supervisor has an average salary of $60,516, which is higher than the $34,885 average annual salary of a front desk supervisor.

The top three skills for a service desk supervisor include ITIL, operational procedures and technical support. The most important skills for a front desk supervisor are reservations, guest service, and room availability.

Service desk supervisor vs front desk supervisor overview

	Service Desk Supervisor	Front Desk Supervisor
Yearly salary	$60,516	$34,885
Hourly rate	$29.09	$16.77
Growth rate	16%	-
Number of jobs	45,802	69,802
Job satisfaction	-	-
Most common degree	Bachelor's Degree, 44%	Bachelor's Degree, 46%
Average age	47	47
Years of experience	6	6

What does a service desk supervisor do?

A service desk supervisor oversees the operations of a help desk. They research issues, monitor staff, and ensure the office runs efficiently. They deliver customer service such as resolving calls, reporting support metrics, and connecting customers with higher management. They are also responsible for managing incoming work requests.

What does a front desk supervisor do?

The primary role of front desk supervisors is to oversee the front desk of an establishment. Their duties and responsibilities include welcoming guests, taking their personal information, and selecting the rooms that suit their needs. Other responsibilities also include communicating and guiding other hotel staff members, providing extra services as requested by guests, and resolving any problems that might experience by guests. You are more likely to be hired as a front desk supervisor if you meet several qualifications that include having relevant hotel experience, attention to detail, and committed to delivering the best customer service.

Service desk supervisor vs front desk supervisor salary

Service desk supervisors and front desk supervisors have different pay scales, as shown below.

	Service Desk Supervisor	Front Desk Supervisor
Average salary	$60,516	$34,885
Salary range	Between $37,000 And $96,000	Between $26,000 And $45,000
Highest paying City	Seattle, WA	Washington, DC
Highest paying state	Washington	Hawaii
Best paying company	Nintendo	Punderson Manor Lodge & Conference Center
Best paying industry	Manufacturing	Retail

Differences between service desk supervisor and front desk supervisor education

There are a few differences between a service desk supervisor and a front desk supervisor in terms of educational background:

	Service Desk Supervisor	Front Desk Supervisor
Most common degree	Bachelor's Degree, 44%	Bachelor's Degree, 46%
Most common major	Business	Business
Most common college	California State University - Bakersfield	Cornell University

Service desk supervisor vs front desk supervisor demographics

Here are the differences between service desk supervisors' and front desk supervisors' demographics:

	Service Desk Supervisor	Front Desk Supervisor
Average age	47	47
Gender ratio	Male, 36.8% Female, 63.2%	Male, 32.7% Female, 67.3%
Race ratio	Black or African American, 9.3% Unknown, 4.9% Hispanic or Latino, 17.3% Asian, 6.0% White, 61.9% American Indian and Alaska Native, 0.7%	Black or African American, 9.9% Unknown, 4.7% Hispanic or Latino, 18.7% Asian, 5.2% White, 60.8% American Indian and Alaska Native, 0.6%
LGBT Percentage	8%	8%

Differences between service desk supervisor and front desk supervisor duties and responsibilities

Service desk supervisor example responsibilities.

Manage the support and integration of SharePoint site with other technologies.
Manage services and supports for intellectually and developmentally disable individuals, within compliance with all Medicaid and I/DD waiver regulations.
Used SCCM to push updates and software as needed.
Provide routine and daily updates and maintenance to the DCFS website and SharePoint.
Maintain GPO and SCCM to ensure software and computers remain within company policy.
Conduct training on basic PC hardware/software usage, VPN connectivity and security guidelines.

Front desk supervisor example responsibilities.

Organize all large group events, manage company website and Facebook page.
Utilize extensive manage care knowledge including Medicare, Medicaid, and Tricare to support business objectives.
Manage the doctor's agenda, reception area, phone calls, emails, POS system, and accounts receivables.
Manage POS deposits and reconciliations for membership and accessory sales.
Assist customers with reservation and hotel procedures, consistently manage PBX and hotel operations and customer relations
Manage facility procedures relate to insurance and billing and solve patients' queries regarding their insurance renewal and expiry.

Service desk supervisor vs front desk supervisor skills

Common service desk supervisor skills

ITIL, 9%
Operational Procedures, 6%
Technical Support, 6%
Level Agreements, 5%
Front End, 5%
SLA, 5%

Common front desk supervisor skills

Reservations, 23%
Guest Service, 10%
Room Availability, 7%
Computer System, 4%
Customer Service, 4%
Guest Rooms, 3%

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Service Desk Supervisor
Service Desk Supervisor vs Front Desk Supervisor

Updated January 8, 2025

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