Service desk supervisor vs office supervisor

The differences between service desk supervisors and office supervisors can be seen in a few details. Each job has different responsibilities and duties. It typically takes 4-6 years to become both a service desk supervisor and an office supervisor. Additionally, a service desk supervisor has an average salary of $60,516, which is higher than the $42,965 average annual salary of an office supervisor.

The top three skills for a service desk supervisor include ITIL, operational procedures and technical support. The most important skills for an office supervisor are patients, office procedures, and data entry.

Service desk supervisor vs office supervisor overview

	Service Desk Supervisor	Office Supervisor
Yearly salary	$60,516	$42,965
Hourly rate	$29.09	$20.66
Growth rate	16%	-8%
Number of jobs	45,802	55,683
Job satisfaction	-	-
Most common degree	Bachelor's Degree, 44%	Bachelor's Degree, 45%
Average age	47	47
Years of experience	6	6

What does a service desk supervisor do?

A service desk supervisor oversees the operations of a help desk. They research issues, monitor staff, and ensure the office runs efficiently. They deliver customer service such as resolving calls, reporting support metrics, and connecting customers with higher management. They are also responsible for managing incoming work requests.

What does an office supervisor do?

An office supervisor is responsible for overseeing the progress of the workflow and workforce in an office or similar setting, ensuring everything is running smoothly. Aside from this, they must also carry out other tasks such as processing paperwork, preparing reports and presentations, managing schedules, responding to inquiries, and handling correspondence. There are also instances when a supervisor must evaluate staff and address any issues. Furthermore, as an office supervisor, it is also their responsibility to implement the policies and guidelines of the company.

Service desk supervisor vs office supervisor salary

Service desk supervisors and office supervisors have different pay scales, as shown below.

	Service Desk Supervisor	Office Supervisor
Average salary	$60,516	$42,965
Salary range	Between $37,000 And $96,000	Between $30,000 And $60,000
Highest paying City	Seattle, WA	Jersey City, NJ
Highest paying state	Washington	New Jersey
Best paying company	Nintendo	Epiq
Best paying industry	Manufacturing	Health Care

Differences between service desk supervisor and office supervisor education

There are a few differences between a service desk supervisor and an office supervisor in terms of educational background:

	Service Desk Supervisor	Office Supervisor
Most common degree	Bachelor's Degree, 44%	Bachelor's Degree, 45%
Most common major	Business	Business
Most common college	California State University - Bakersfield	California State University - Bakersfield

Service desk supervisor vs office supervisor demographics

Here are the differences between service desk supervisors' and office supervisors' demographics:

	Service Desk Supervisor	Office Supervisor
Average age	47	47
Gender ratio	Male, 36.8% Female, 63.2%	Male, 25.7% Female, 74.3%
Race ratio	Black or African American, 9.3% Unknown, 4.9% Hispanic or Latino, 17.3% Asian, 6.0% White, 61.9% American Indian and Alaska Native, 0.7%	Black or African American, 9.8% Unknown, 4.7% Hispanic or Latino, 19.0% Asian, 5.3% White, 60.6% American Indian and Alaska Native, 0.6%
LGBT Percentage	8%	8%

Differences between service desk supervisor and office supervisor duties and responsibilities

Service desk supervisor example responsibilities.

Manage the support and integration of SharePoint site with other technologies.
Manage services and supports for intellectually and developmentally disable individuals, within compliance with all Medicaid and I/DD waiver regulations.
Used SCCM to push updates and software as needed.
Provide routine and daily updates and maintenance to the DCFS website and SharePoint.
Maintain GPO and SCCM to ensure software and computers remain within company policy.
Conduct training on basic PC hardware/software usage, VPN connectivity and security guidelines.

Office supervisor example responsibilities.

Manage A/R, A/P, credentialing, surgery scheduling, and coordinate patient referrals to other physicians.
Create, execute, and maintain all AP and AR procedures
Set up presentations for clients with Microsoft PowerPoint.
Conduct all training in the office using Microsoft PowerPoint.
Process payroll in QuickBooks for up to 60 staff members.
Assist residents and families with billing issues, insurance questions and applying for Medicaid nursing home grants.

Service desk supervisor vs office supervisor skills

Common service desk supervisor skills

ITIL, 9%
Operational Procedures, 6%
Technical Support, 6%
Level Agreements, 5%
Front End, 5%
SLA, 5%

Common office supervisor skills

Patients, 17%
Office Procedures, 8%
Data Entry, 6%
Office Operations, 5%
Quality Customer Service, 5%
Patient Care, 4%

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Service Desk Supervisor
Service Desk Supervisor vs Office Supervisor

Updated January 8, 2025

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