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The differences between service desk supervisors and regional supervisors can be seen in a few details. Each job has different responsibilities and duties. It typically takes 4-6 years to become both a service desk supervisor and a regional supervisor. Additionally, a regional supervisor has an average salary of $61,453, which is higher than the $60,516 average annual salary of a service desk supervisor.
The top three skills for a service desk supervisor include ITIL, operational procedures and technical support. The most important skills for a regional supervisor are OSHA, customer satisfaction, and financial reports.
| Service Desk Supervisor | Regional Supervisor | |
| Yearly salary | $60,516 | $61,453 |
| Hourly rate | $29.09 | $29.54 |
| Growth rate | 16% | 5% |
| Number of jobs | 45,802 | 46,491 |
| Job satisfaction | - | - |
| Most common degree | Bachelor's Degree, 44% | Bachelor's Degree, 59% |
| Average age | 47 | 47 |
| Years of experience | 6 | 6 |
A service desk supervisor oversees the operations of a help desk. They research issues, monitor staff, and ensure the office runs efficiently. They deliver customer service such as resolving calls, reporting support metrics, and connecting customers with higher management. They are also responsible for managing incoming work requests.
The regional supervisor determines the operational practices of all stores in the area, making sure each runs smoothly, cleanly, complies with marketing and sales campaigns, and meets budget and sales goals. They run operations in a certain area and make sure that all activities and workers are working to achieve targets.
Service desk supervisors and regional supervisors have different pay scales, as shown below.
| Service Desk Supervisor | Regional Supervisor | |
| Average salary | $60,516 | $61,453 |
| Salary range | Between $37,000 And $96,000 | Between $40,000 And $92,000 |
| Highest paying City | Seattle, WA | Tacoma, WA |
| Highest paying state | Washington | Massachusetts |
| Best paying company | Nintendo | Stryker |
| Best paying industry | Manufacturing | Technology |
There are a few differences between a service desk supervisor and a regional supervisor in terms of educational background:
| Service Desk Supervisor | Regional Supervisor | |
| Most common degree | Bachelor's Degree, 44% | Bachelor's Degree, 59% |
| Most common major | Business | Business |
| Most common college | California State University - Bakersfield | California State University - Bakersfield |
Here are the differences between service desk supervisors' and regional supervisors' demographics:
| Service Desk Supervisor | Regional Supervisor | |
| Average age | 47 | 47 |
| Gender ratio | Male, 36.8% Female, 63.2% | Male, 62.2% Female, 37.8% |
| Race ratio | Black or African American, 9.3% Unknown, 4.9% Hispanic or Latino, 17.3% Asian, 6.0% White, 61.9% American Indian and Alaska Native, 0.7% | Black or African American, 10.1% Unknown, 4.8% Hispanic or Latino, 17.6% Asian, 5.9% White, 60.9% American Indian and Alaska Native, 0.7% |
| LGBT Percentage | 8% | 8% |