Service desk supervisor vs service desk team lead

The differences between service desk supervisors and service desk team leads can be seen in a few details. Each job has different responsibilities and duties. It typically takes 4-6 years to become both a service desk supervisor and a service desk team lead. Additionally, a service desk supervisor has an average salary of $60,516, which is higher than the $50,627 average annual salary of a service desk team lead.

The top three skills for a service desk supervisor include ITIL, operational procedures and technical support. The most important skills for a service desk team lead are technical support, ITIL, and infrastructure.

Service desk supervisor vs service desk team lead overview

	Service Desk Supervisor	Service Desk Team Lead
Yearly salary	$60,516	$50,627
Hourly rate	$29.09	$24.34
Growth rate	16%	10%
Number of jobs	45,802	74,305
Job satisfaction	-	-
Most common degree	Bachelor's Degree, 44%	Bachelor's Degree, 59%
Average age	47	47
Years of experience	6	6

Service desk supervisor vs service desk team lead salary

Service desk supervisors and service desk team leads have different pay scales, as shown below.

	Service Desk Supervisor	Service Desk Team Lead
Average salary	$60,516	$50,627
Salary range	Between $37,000 And $96,000	Between $34,000 And $75,000
Highest paying City	Seattle, WA	-
Highest paying state	Washington	-
Best paying company	Nintendo	-
Best paying industry	Manufacturing	-

Differences between service desk supervisor and service desk team lead education

There are a few differences between a service desk supervisor and a service desk team lead in terms of educational background:

	Service Desk Supervisor	Service Desk Team Lead
Most common degree	Bachelor's Degree, 44%	Bachelor's Degree, 59%
Most common major	Business	Business
Most common college	California State University - Bakersfield	Stanford University

Service desk supervisor vs service desk team lead demographics

Here are the differences between service desk supervisors' and service desk team leads' demographics:

	Service Desk Supervisor	Service Desk Team Lead
Average age	47	47
Gender ratio	Male, 36.8% Female, 63.2%	Male, 68.2% Female, 31.8%
Race ratio	Black or African American, 9.3% Unknown, 4.9% Hispanic or Latino, 17.3% Asian, 6.0% White, 61.9% American Indian and Alaska Native, 0.7%	Black or African American, 10.9% Unknown, 4.8% Hispanic or Latino, 16.9% Asian, 5.9% White, 60.8% American Indian and Alaska Native, 0.7%
LGBT Percentage	8%	8%

Differences between service desk supervisor and service desk team lead duties and responsibilities

Service desk supervisor example responsibilities.

Manage the support and integration of SharePoint site with other technologies.
Manage services and supports for intellectually and developmentally disable individuals, within compliance with all Medicaid and I/DD waiver regulations.
Used SCCM to push updates and software as needed.
Provide routine and daily updates and maintenance to the DCFS website and SharePoint.
Maintain GPO and SCCM to ensure software and computers remain within company policy.
Conduct training on basic PC hardware/software usage, VPN connectivity and security guidelines.

Service desk team lead example responsibilities.

Best-Inform administrator managing application from UNIX server.
Create base OS images for all new hardware.
Provide support for VPN connection issues and remote access.
Create metrics on all inbound and outbound calls using Cisco VOIP reporting tool.
Use Citrix application to clear log in sessions for company applications and administer remotely to users offsite.
Facilitate creation and implementation of continuous improvement ideas and processes base on industry best practices (ITIL).

Service desk supervisor vs service desk team lead skills

Common service desk supervisor skills

ITIL, 9%
Operational Procedures, 6%
Technical Support, 6%
Level Agreements, 5%
Front End, 5%
SLA, 5%

Common service desk team lead skills

Technical Support, 9%
ITIL, 8%
Infrastructure, 7%
Level Agreements, 5%
ITSM, 5%
Incident Management, 4%

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Service Desk Supervisor
Service Desk Supervisor vs Service Desk Team Lead

Updated January 8, 2025

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