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The differences between service desk team leads and services desk technicians can be seen in a few details. Each job has different responsibilities and duties. While it typically takes 4-6 years to become a service desk team lead, becoming a services desk technician takes usually requires 1-2 years. Additionally, a service desk team lead has an average salary of $50,627, which is higher than the $42,123 average annual salary of a services desk technician.
The top three skills for a service desk team lead include technical support, ITIL and infrastructure. The most important skills for a services desk technician are service desk, customer service, and troubleshoot.
| Service Desk Team Lead | Services Desk Technician | |
| Yearly salary | $50,627 | $42,123 |
| Hourly rate | $24.34 | $20.25 |
| Growth rate | 10% | 10% |
| Number of jobs | 74,305 | 145,853 |
| Job satisfaction | - | - |
| Most common degree | Bachelor's Degree, 59% | Bachelor's Degree, 46% |
| Average age | 47 | 42 |
| Years of experience | 6 | 2 |
Service desk team leads and services desk technicians have different pay scales, as shown below.
| Service Desk Team Lead | Services Desk Technician | |
| Average salary | $50,627 | $42,123 |
| Salary range | Between $34,000 And $75,000 | Between $31,000 And $55,000 |
| Highest paying City | - | New York, NY |
| Highest paying state | - | New York |
| Best paying company | - | Forum Energy Technologies |
| Best paying industry | - | Government |
There are a few differences between a service desk team lead and a services desk technician in terms of educational background:
| Service Desk Team Lead | Services Desk Technician | |
| Most common degree | Bachelor's Degree, 59% | Bachelor's Degree, 46% |
| Most common major | Business | Information Technology |
| Most common college | Stanford University | University of Pennsylvania |
Here are the differences between service desk team leads' and services desk technicians' demographics:
| Service Desk Team Lead | Services Desk Technician | |
| Average age | 47 | 42 |
| Gender ratio | Male, 68.2% Female, 31.8% | Male, 79.0% Female, 21.0% |
| Race ratio | Black or African American, 10.9% Unknown, 4.8% Hispanic or Latino, 16.9% Asian, 5.9% White, 60.8% American Indian and Alaska Native, 0.7% | Black or African American, 11.1% Unknown, 5.4% Hispanic or Latino, 16.4% Asian, 10.9% White, 55.8% American Indian and Alaska Native, 0.4% |
| LGBT Percentage | 8% | 11% |