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Service manager jobs in Anchorage, AK

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  • Cold Bay Operations Manager

    Aleut Corporation 4.6company rating

    Service manager job in Anchorage, AK

    Reports to: General Manager Status: Full - Time/Exempt JOB SUMMARY: The Aleut Ventures (AV) Operations Manager will manage day-to-day operations of AV's subsidiary businesses and execute successful business development strategies to grow and expand upon current business operations. The Operations Manager will also support the development and execution of maintenance, capital projects, and regulatory compliance for AV and its subsidiaries. PRIMARY RESPONSIBILITIES * Embrace the mission of Aleut and Aleut Ventures to maximize dividends and opportunities for our shareholders, and demonstrate our values: transparency, accountability, integrity and respect. * Ensure safe operations of all subsidiary businesses, including compliance with Alaska Department of Environmental Compliance (ADEC) and other regulatory agencies. * Provide day-to-day management to all field operations staff. * Develop and execute a business development strategy with defined outcomes; track and report deliverables. * Direct and implement AV operational policies, objectives, and initiatives. * Support the development of new policies, objectives, and initiatives when appropriate. * Provide day to day management and supervision to all field operations staff. * Support purchases for AV subsidiaries and plan logistics for bulk fuel deliveries. * Support the development of operating/capital budgets for all operations, assist in invoice creation/tracking for smaller subsidiaries, and participate in regular AV financial reviews. * Team development: identify technical capacity gaps, connect staff to appropriate training, track and monitor capacity level improvements. * Work with leadership to develop SMART goals for distinct business operations and the actions required to accomplish them. * Communicate goals and direction with employees. Work with employees to develop individual action plans; track progress. * Travel to subsidiary businesses located in your area of responsibility. KNOWLEDGE, SKILLS AND ABILITIES * Experience in fuel terminal operations (aviation and marine), fuel purchasing, sales, and facilities maintenance requirements. * Experience with hotel management and tourism preferred. * Skilled in project management: resource planning, contractor selection, budgeting, and scheduling. Five years of experience preferred. * Demonstrated experience in business development. Demonstrate a proven track record of successful outcomes related to business growth and/or expansion. * Ability to identify and implement technology solutions that improve operational efficiency. * Managerial accounting experience, including project cost accounting and forecasting. * Skill in Microsoft Office programs (Excel, Word, etc.) * Skill in planning, organization, and time management. * Strong interpersonal skills to interact in a team environment and foster positive relationships. * Ability to analyze and problem solve throughout major projects as well as day-to-day work. * Ability to manage geographically dispersed teams with effective performance management practices. MINIMUM QUALIFICATOINS * Bachelors Degree in Business Management or related field or equivalent combination of education, training, and experience. * Five (5) years experience in managing operations in related field. * Must possess and maintain an Alaska Driver's License. * Must possess a Transportation Worker Identification Credential (TWIC) or be qualified to receive one within six months of hiring. COLD BAY OPERATIONS MANAGER - ADDENDUM The Cold Bay Operations Manager will manage day-to-day operations of AV's businesses in Cold Bay, including Frosty Fuels, the Frosty Fuels Terminal/FBO, and a rental property. This addendum is provided to clarify additional Primary Responsibilities and Knowledge, Skills and Abilities that pertain specifically to AV's business operations in Cold Bay. PRIMARY RESPONSIBILITIES * Fixed Base Operator (FBO) * Develop full suite of offerings and associated pricing for new FBO operations. * Establish Standard Operating Procedures (SOPs) and customer service delivery standards; train employees. * Develop monthly operations reporting format. * Oversee management of Frosty Fuels Terminal tenants and housing rental unit. * Client capture: meet revenue targets for expanding cargo customers; track and report business development metrics. * Travel to subsidiary businesses in Cold Bay monthly. KNOWLEDGE, SKILLS AND ABILITIES * Robust business development experience: successful customer acquisition strategies and quantifiable outcomes. * Experience operating a successful FBO * Creating operational processes * Adoption of technology platforms * Membership in appropriate networks * Experience implementing and overseeing fleet maintenance programs. * Experience implementing and overseeing facility maintenance programs. BENEFITS * 401K - Employer matching up to 4%. * Paid Holidays (13/year). * Paid Time Off (accrued bi-weekly, starts at 6.20 hrs per pay period/20 days a year). * 100% Employer paid Dental/Vision for employees and their qualified dependents. * 100% Paid Employee Life Insurance / Disability. * Potential for Annual Incentive. * Advance your career with exclusive tuition benefits-Aleut employees and subsidiaries enjoy in-state tuition rates plus a 10% discount on University of Alaska Fairbanks online courses and certifications. PREFERENCE STATEMENT The Aleut Corporation ("Aleut") is committed to providing employment and development opportunities for our shareholders and descendants. Aleut shall make employment selections first based on qualifications for the position. Preference shall then be given to eligible and qualified TAC shareholders and descendants in accordance with the Alaska Native Claims Settlement Act, 43 U.S.C. § 1601 et seq., and other applicable laws. Aleut is an equal opportunity employer. Aleut shall select, train, and promote the most qualified individuals based upon relevant work factors such as work quality, attitude, education, and experience, so as not to discriminate against any employee or applicant on the basis of race, color, sex, sexual orientation, national origin, religion, marital status, changes in marital status, pregnancy, parental status, physical or mental disability, age, status as a disabled veteran, special disabled veteran, Vietnam veteran, and all other eligible veterans, or other classifications protected by applicable law.
    $68k-115k yearly est. 17d ago
  • NMS Camps - Operations Manager Apprentice

    NMS USA 4.2company rating

    Service manager job in Anchorage, AK

    The NMS Shareholder Apprentice Program is designed to provide motivated Shareholder candidates the unique opportunity to receive on-the-job training within the Anchorage-based camp services division for a period of 24 months, and upon successful completion of the program will be prepared to step into regular full-time employment as a fully qualified operations manager. This position will provide field or regional oversight, coordination, and supervision of personnel involved in providing food, cleaning and maintenance services to clients on multiple contracts. This position will be responsible for providing management support as described in the essential duties and responsibilities. The apprentice will learn how to perform all of the essential duties of the Operations Manager, listed below, and any other duties as assigned. This is an in-office position. The posting will remain open until filled, and qualified shareholder candidates will be contacted for interviews as they are identified. Responsibilities Contract Management Under the supervision of the Vice President, the Apprentice will * Be knowledgeable of the terms and conditions, deliverables, and services of the managed contracts * Understand the scope of work for delivery and manage accordingly * Develop standard operating procedures for contracts under their management * Perform client reporting as outlined in the contract * Cultivate positive relationships with contract representatives * Effectively manage client expectations, conducting annual expectation & quarterly KPI meetings People Management Training * Plan, schedule and conduct specific training as needed or directed * Review training reports and ensure proper documentation practices are followed at assigned contracts. * Perform all necessary recordkeeping in the LMS to keep training records accurate and up to date * Maintain a minimum of 95% compliance across managed units, communicating with site leadership and direct reports on training status. * Ensure direct reports understand the work procedures and other standard operating procedures for their sites. Hiring * Work closely with the recruiting team, reviewing job descriptions, screening and interviewing candidates and making final hiring decisions, using the HR iCIMS dashboard. * Complete HR hiring manager survey * Communicate closely with selected candidates to facilitate a smooth onboarding process, including LMS access, first day expectations, issuing uniform and other equipment as necessary. * Ensure new hires are given an orientation and site-specific EAP training. * Ensure new hires receive and complete the 90-day survey and distribute recognition stickers for the milestone. Performance Management * Clearly communicate all performance expectations and evaluative/measurements of success to the employees. * Coach underperforming employees using corrective actions to identify the source of underperformance and create a plan to equip them for success. * Engage in NMS' progressive disciplinary process as needed for previously coached and consistently underperforming employees, or as warranted by violations of company policy. * Conduct annual reviews of performance, giving constructive feedback to the employee * Conduct annual compensation reviews, as outlined in the contract. * Facilitate career development conversations, identifying high potential employees Staffing * Ensure managed contracts have adequate staffing levels and shift coverage, creating staffing schedules and communicating assignments as needed. * Manage payroll functions for managed units, reviewing and approving time cards and leave requests accurately and timely Work Environment * Ensure work environment adheres to all safety standards * Report all safety incidents through the SMS in a timely and through manner * Cultivate a positive work environment through consistent application of NMS' core values * Foster an open environment, soliciting employee feedback Financial Management Asset Management * Manage any fleet vehicles at assigned contracts, ensuring accurate and timely recording keeping in the SMS * Follow company procedure in procuring or disposing of company vehicles * Ensure proper maintenance and recordkeeping for all assigned vehicles Budget Management * Participate in the forecasting and building of the annual budgets for managed contracts * Manage scope creep by ensuring we are billing for all delivered/contracted services and not delivering any out of scope work without a change order to the contract. * Ensure all financial reporting is completed and reports are reviewed and appropriate action taken (DSO, Billing, Payroll) * Participate in period reviews Bid/Proposal Support * Provide narrative support as needed for rebid or bid for managed or future contracts * Build out staffing levels and wage rate requirements for proposals and bids * Participate in bid/proposal review as required * Carefully review draft contracts to ensure all deliverables/services are identified Qualifications Minimum Requirements * Must be a shareholder of NANA Regional Corporation, Inc. * High school diploma or GED equivalent. * A valid Driver's License and an acceptable driving record for the past three (3) years to be eligible under NMS' vehicle insurance policy. * Must pass all pre-employment contract requirements which may include but are not limited to: criminal background check, drug test, physical and fit for duty assessment. * Computer skills and proficiency with Microsoft Office Suite preferred. * Three (3) years experience as in a supervisory position. Skills & Abilities Time management, critical thinking, interpersonal skills, communication skills, planning and organizational skills including the ability to work independently, prioritize activities, meet commitments, and proactively manage time and a heavy workload. Ability to conduct training sessions in a one-on-one and group setting. Ability to understand and analyze financial performance and related reports and documentation. NMS Core Values Safety guides our behavior. Honesty and integrity govern our activities. Commitments made will be fulfilled. All individuals are treated with dignity and respect. The environment will be protected and sustained. Working Conditions and Physical Requirements Weather: Indoors: environmentally controlled; requires most or all work to be done inside Noise level: Quiet Description of environment: Standard office environment Physical requirements: Employee is required to lift and/or move up to 25 lbs. Frequently required to sit, stand, walk, use hands/fingers to handle or feel, climb, stoop, kneel, crouch or crawl, talk/hear, see, taste/smell, and carry weight/lift. Travel: Employee may travel up to 25% to various locations within the U.S. and/or remote locations and may be required to use alternative modes of transportation, including but not limited to snow machines, boats, small airplanes and ATVs. Travel is coordinated by NMS.
    $64k-103k yearly est. Auto-Apply 19d ago
  • District Manager (Must Live in Alaska) - Travel Required

    Elevate Eyecare

    Service manager job in Anchorage, AK

    We are looking for a District Manager to oversee the administrative and managerial functions for a growing number of optometry offices. The primary goal of this position is to support the VP of Operations in ensuring the delivery of a consistent, high-quality patient and customer experience in a fast-paced retail, lab, and optometric environment. This position requires a goal-oriented person with a strong background in leadership, growth, and knowledge of day-to-day office operations and staff management. A minimum of 5 years of experience as an Optician is an absolute requirement, to be considered for this role. Responsibilities: Daily, direct oversight of office staff and operations in assigned district Supports recruiting, hiring, and training of office staff across multiple offices Collaborates with the leadership team on the achievement of performance targets & budgeted goals Oversees the optimization of staff scheduling for office employees Develops policies and procedures to ensure compliance with legal and regulatory requirements Implements procedures to ensure the successful operations of the office around payroll, billing, and staff scheduling Partners with the leadership team in addressing employee relations issues Achieves business goals, revenue, and profitability objectives through a respectful, forward-thinking, and motivational style Qualifications Relevant experience in optometry, or retail optometry operations Leadership capabilities including the ability to manage people, budgets, and operations Solution-oriented, with the ability to independently manage multiple workstreams simultaneously Ability to solve complex problems under pressure Strong communication and organization skills Ability to balance attention to detail with swift execution Must be willing to travel between office locations Knowledge of performance evaluation metrics and principles Sound understanding of optimization of store operations and standards for success Ability to perform all aspects in regard to optical prescriptions, measurements, product knowledge, adjustments, repairs, troubleshooting patient concerns, verify accuracy of orders LDO preferred but not required.
    $79k-103k yearly est. 60d+ ago
  • District Manager - Anchorage, Alaska

    Republic National Distributing Company

    Service manager job in Anchorage, AK

    Unique opportunity to join our Alaska RNDC business leading the beer sales team in Anchorage! Republic National Distributing Company (RNDC) is a family-owned business with roots extending before Prohibition that has evolved into one of the nation's largest wine and spirits wholesalers. Our success is grounded in our core values of Family, Service, Accountability, Honesty, and Professionalism. We offer a vibrant, inclusive culture and workplace experience for individuals who want a career that makes them feel accomplished and engaged. RNDC values the health and well-being of our associates, inside and outside the office, offering dynamic health and wellness benefits that supply exceptional care and value. RNDC is geared toward growing our footprint and our people. Join our team of energetic professionals who believe in many happy hours and are experts in our craft. Summary RNDC is looking for talented and energetic District Managers to join our growing Sales team. The District is responsible for field execution of sales initiatives, the training and development of Sales Representatives as well as execution of all sales/promotional programs. In this role, you will Develop, train, and direct sales reps to achieve sales goals, and placement objectives and to ensure company standards are met. May conduct strategic sales negotiations with key accounts. Survey market area to detect business trends and opportunities for new products or new applications for existing products. Assist in the development of sales forecasts. Plan for sales activities by forecasting conditions, defining objectives and strategies, and securing resources. Control and manage sales performance by measuring and reporting results, evaluating, and correcting performance and administering policies and procedures. Organize team by structuring the territories, delegating work, and staffing positions. Provide leadership in making decisions, developing personnel, communicating with, and motivating staff. Conduct weekly sales meetings for the purpose of disseminating supplier information, product, and sales training and to obtain feedback on the effectiveness, efficiency and relevance of the sales and promotional activities. Job duties include working nights and weekends on promotional activities and other account activities. What you bring to RNDC Four-year college degree, preferred. One to two years of management experience in adult beverage industry; or equivalent combination of education and experience. Have knowledge of Microsoft Office Suite software and order processing systems or the aptitude to learn. Requires a current, valid state driver's license, ability to meet vehicle insurance requirements as defined by the Company and Alcohol Beverage Commission (ABC) License, as required by the state. Ability to regularly lift up to 50 pounds and will occasionally lift up to 100 pounds. We are an Equal Opportunity employer. Bonus if you bring Bachelors degree Previous experience in the Wine and Spirits industry WSET certifications Republic National Distributing Company and National Distributing Company are Equal Opportunity/Affirmative Action employers. It is our policy not to discriminate against any Employee or Applicant. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, age, status as a protected veteran, among other things, or status as a qualified individual with disability. This policy of nondiscrimination in employment includes but is not limited to: recruitment, hiring, placement, promotion, transfer, employment advertising or solicitations, compensation, layoff or termination of employment. RNDC is committed to providing reasonable accommodation to people with disabilities throughout the job application and interview process, to the point of undue hardship. If you require an accommodation during the application or interview process, please click here.
    $79k-103k yearly est. 60d+ ago
  • Director of Operations - Cardiac, Neuroscience & Orthopedic Service Lines

    Providence Health & Services 4.2company rating

    Service manager job in Anchorage, AK

    Reporting to Providence Alaska Medical Center Executive Leadership, the Director of the cardiovascular, orthopedics, and neuroscience service lines provides vision, results-based leadership, direction, strategic planning, and oversight of operational matters assuring outstanding operations efficiencies within the service areas responsible for to include centers of excellence structures, Cath Lab, CVS Obs, EKG, Echo, and CV Admin. The Director of the neuroscience, orthopedics, and cardiovascular service lines should: + Lead initiatives that improve resource management, quality of care, safety, and stakeholder satisfaction + Assess and enhance operations efficiencies within the Heart Center department. + Hold responsibility for PAMC's overall budget performance, staff productivity/efficiency, and operational accountability for these service lines. + Define vision and lead the implementation of strategies around the centers of excellence that support value-based care initiatives. + Establish and maintain relationships with both internal and external stakeholders including physicians, hospital administration, region leaders, administrators, community leaders, region councils and other key individuals, groups, or organizations required to foster growth and robust services that position the organization in being the provider of choice for our community members and payors. Essential Functions + Regulatory, certification, and accreditation: Leads and manages certification, center of distinctions, and accreditation standards of care to assure high quality of care and compliance i meeting these requirements for service lines and centers of excellence + Drives high quality and performance standards in specified service lines for individual, team, and organizational accomplishment; tenaciously works to meet or exceed challenging goals + Engage, empower and partner with caregivers, leaders and providers to support their job satisfaction, quality, safety, innovation and engagement in the service line delivery of care + Manages the budget and engages in the budgeting process for the service lines demonstrating a keen understanding of basic business operations and the organizational levers that drive profitable growth; quickly evaluate business plans and processes to identify data or recommendations that need further investigation + Evaluate changes in Cath Lab technology and other new procedures to insure that Providence Alaska Medical Center patients receive optimal care. + Initiates, drives and maintains strategic relationships with stakeholders inside and outside the health system to advance clinical operational and strategic goals + Translates strategic priorities into operational reality; aligns communication, accountabilities, resource capabilities, internal processes, and ongoing measurement systems to ensure that strategic priorities yield measurable and sustainable results for areas overseeing. + Leads and establishes systems and processes, in collaboration with executive leaders to attract, develop, engage, and retain talented employees; creates a work environment where people can realize their full potential, thus allowing the organization to meet current and future clinical, operations, and other business challenges. + Provides feedback, instruction and development guidance to help others excel in their current or future job responsibilities; plans and supports the development of individual skills and abilities. + Clearly and succinctly conveys information and ideas to individuals and groups; communicates in a focused and compelling way that captures and holds others' attention. + Identifies and drives service lines and cultural changes needed to adapt strategically to changing market demands, technology and internal initiatives; catalyzes new approaches to improve results by transforming culture, systems or services + Uses understanding of key market drivers to create and seize business and patient service opportunities and launch innovative patient services within service lines. Qualifications + Master's degree in clinical and/or related healthcare/business + Three years healthcare leadership experience + Broad knowledge and understanding of trends and changes taking place in health care and the implication of those changes + Strategic planning + Knowledge of working within integrated health systems and a track record of successful relationships with the integration of employed and private physicians + Knowledge with managing day to day financials for service lines + Ability to lead complex services through change + Problem solver who involves others in key decisions but assures timely decisions + Ability to establish relationships with diverse groups, strong communication, and good listening skills + Ability to articulate and demonstrate the Mission, Vision, and Core Values to employees, physicians, and other providers and groups. + Understanding of local integrated delivery systems and of a large, multi-site health system + Ability to work on a team + Ability to focus and energize a group in pursuit of present and future goals + Exhibits the ability to integrate thought, values and action in seizing opportunity and taking calculated risks to attain superior performance and outcomes + Ability to develop and manage diverse and effective teams to achieve results + Ability to ensure that continuous improvement occurs on the team and within service lines + Demonstrates personal and interpersonal qualities that engender confidence, trust, credibility and a positive regard by others as someone who is reliable + Derives satisfaction from goal achievement and continuous implement for clinical operational and financial metrics especially with the centers of excellence and Cath Lab utilization and management + Demonstrates a poised, credible, and confident demeanor that reassures others and commands respect; conveys an image that is consistent with the organization's Mission and Values About Providence At Providence, our strength lies in Our Promise of "Know me, care for me, ease my way." Working at our family of organizations means that regardless of your role, we'll walk alongside you in your career, supporting you so you can support others. We provide best-in-class benefits and we foster an inclusive workplace where diversity is valued, and everyone is essential, heard and respected. Together, our 120,000 caregivers (all employees) serve in over 50 hospitals, over 1,000 clinics and a full range of health and social services across Alaska, California, Montana, New Mexico, Oregon, Texas and Washington. As a comprehensive health care organization, we are serving more people, advancing best practices and continuing our more than 100-year tradition of serving the poor and vulnerable. Posted are the minimum and the maximum wage rates on the wage range for this position. The successful candidate's placement on the wage range for this position will be determined based upon relevant job experience and other applicable factors. These amounts are the base pay range; additional compensation may be available for this role, such as shift differentials, standby/on-call, overtime, premiums, extra shift incentives, or bonus opportunities. Providence offers a comprehensive benefits package including a retirement 401(k) Savings Plan with employer matching, health care benefits (medical, dental, vision), life insurance, disability insurance, time off benefits (paid parental leave, vacations, holidays, health issues), voluntary benefits, well-being resources and much more. Learn more at providence.jobs/benefits. Applicants in the Unincorporated County of Los Angeles: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Unincorporated Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Requsition ID: 366064 Company: Providence Jobs Job Category: General Operations Job Function: Operations Job Schedule: Full time Job Shift: Day Career Track: Leadership Department: 1017 AK PAMC ORTHO ADMIN Address: AK Anchorage 3200 Providence Dr Work Location: Providence Alaska Medical Ctr-Anchorage Workplace Type: On-site Pay Range: $60.92 - $96.18 The amounts listed are the base pay range; additional compensation may be available for this role, such as shift differentials, standby/on-call, overtime, premiums, extra shift incentives, or bonus opportunities.
    $60.9-96.2 hourly Auto-Apply 60d+ ago
  • Laboratory Services Manager

    Blood Bank of Alaska, Inc. 3.4company rating

    Service manager job in Anchorage, AK

    Job DescriptionBenefits: 401(k) 401(k) matching Competitive salary Dental insurance Health insurance Paid time off Training & development Vision insurance Are you interested in being a part of a team that helps to save lives? If that's you, you are in the right place! We offer a competitive salary and our laboratory will be expanding to include Donor Testing and a Reference Service Lab. BLOOD BANK OF ALASKA POSITION DESCRIPTION Position Title: Laboratory Services Manager Department: Product Quality Control Laboratory Reports To: Director of Laboratory Services Position(s) Supervised: Laboratory Technicians POSITION SUMMARY The QC Laboratory Services Manager is responsible, under the general direction of the Director of Laboratory Services for oversight of daily laboratory operations ensuring that laboratory product QC and donor test results meet CLIA, AABB and FDA compliance standards/regulations for the manufacture of blood products. The Laboratory Services Manager is responsible for direct oversight of laboratory personnel. SUPERVISORY KNOWLEDGE, SKILLS AND ABILITIES (Other duties may be assigned) 1. Must be able to work independently with little or no supervision. 2. Must possess good organization skills with the ability to multitask. 3. Documentation must be legible, complete, and accurate. 4. Proficient in Word and Excel or comparable word processing and database/spreadsheet software. 5. Ability to identify needed changes in procedures, practices, goals and direction or structure of the department. Ability to promote and implement these changes effectively in a timely manner. 6. Ability to work with others to achieve departmental and organization goals and objectives. 7. Ability to work effectively to improve the skills of employees by providing clear, specific and helpful performance feedback and effective coaching and mentoring. 8. Ability to act honestly and with integrity, showing respect for laws, the rights of others, and Blood Bank of Alaska mission. 9. Ability to adapt to various situations, to work effectively with a variety of individuals and groups, to understand and appreciate different and opposing perspectives of an issue, and to adapt ones approach as the requirements of the organization/department change. 10. Ability to motivate employees. 11. Retain subject matter expertise in field or profession ESSENTIAL DUTIES AND RESPONSIBILITIES (Other duties may be assigned) 1. Oversee and manage the daily workflow of the laboratory. 2. Maintain competency to perform laboratory processes and procedures to ensure adequate laboratory coverage as needed. Must meet qualifications of MT or MLS. 3. Assist in performance of lot release. 4. Schedule laboratory staff to include on-call schedule and coordination of stem cell laboratory staff coverage. 5. Responsible for completion of performance evaluation and disciplinary review for laboratory staff. Utilize support departments as required. 6. Responsible for competency evaluations of staff. Ensure these are completed in a timely manner. 7. Review of timesheets for applicable staff. Resolve discrepancies in a timely manner. 8. Make employee safety and well-being a priority at all times. 9. Performs investigation and review of occurrences and biological product deviations related to laboratory issues. 10. Develops and makes revisions to laboratory Standard Operating Policies and Procedures as needed. Assigned owner/author in BBA's Blood Establishment Computer System (BECS) for laboratory SOPs. 11. Oversees receipt of TAD, TRALI and BD reports and initial notification of in date product recall/quarantine/discard. Notifies QA and Q & LB of reports. 12. Plans, writes and validates new or revised QC/equipment/maintenance procedures and processes. Works with Laboratory Services Director and appropriate management/project team to coordinate activities. Assigns and oversees validation tasks to laboratory technicians as appropriate. 13. Oversight of laboratory equipment QC and maintenance schedule to ensure that equipment is functioning properly and QC/maintenance is performed on time. Reviews applicable QC and maintenance records. 14. Ensures that proficiency testing for laboratory is ordered, assigned to staff on rotating schedule, performed and submitted on time and records reviewed. 15. Responsible for oversight of blood product quality control assuring that QC activities are performed in a timely manner and meets regulatory requirements for manufacture of blood products. Reviews end of month results and initiates appropriate investigations of nonconforming products. 16. Works as part of the BBA Project Team including applicable laboratory computer software (Mediware) changes as assigned. 17. Acts as BBA liaison for UAA medical laboratory technology student rotations. 18. Interfaces with vendors, contracted service providers and hospital customers as required. Assists Director of Laboratory Services with additional duties as assigned. Ability to adjust to changes in schedule. Position may include extended time and/or weekends. Compliance support duties may include but not limited to: 1. Perform Copyholder responsibilities in BBA's Blood Establishment Computer System (BECS). 2. Assist with validation processes on equipment and procedures as assigned. 3. Work within scope of position to investigate and resolve any problems with procedures or processes. Appropriately notifies and consults with Laboratory Services management and Medical Director of problems. 4. Assist in other departmental compliance related support duties as directed by Laboratory Services management. CUSTOMER INTERACTION Must maintain a high standard for conscientious, courteous, and enthusiastic service to internal and external customers, and the public in general. Must make customers needs a high priority in face-to-face or telephone contact. Must consistently deliver service in a timely, accurate, professional and friendly manner. Demonstrates knowledge and understanding of donor/patient privacy rights. QUALIFICATION REQUIREMENTS To perform this job successfully, each essential duty (as listed above) must be performed satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. GENERAL KNOWLEDGE, SKILLS & ABILITIES Strong interpersonal and communication skills. Act honestly and with integrity, showing respect for laws, the rights of others, and Blood Bank of Alaska mission. Demonstrate GDP, GLP and GMP. Ability to foster a working environment conducive to excellent customer service. Strict attention to details. Ability to problem solve and use critical thinking to make quality decisions. Knowledge of general safety and quality assurance procedures. Maintain donor and patient confidentiality. Strong writing and computer skills. Ability to instruct and train on a continuous basis. Meet physical demands necessary for effective job performance; must be able to lift heavy boxes (up to 50 lbs.) EDUCATION Bachelors degree in medical technology, medical laboratory, chemical, clinical, physical or biological sciences; or Associate degree in chemical, clinical, physical or biological science or Associates degree in chemical, physical or biological science or medical laboratory with MT/MLS certification. May consider other candidates with previous experience in a similar laboratory environment. EXPERIENCE Previous work experience in a blood bank/donor center laboratory preferred. Lab training or experience, or both both along with at least 2 years supervisory laboratory experience. CERTIFICATES, LICENSES, ETC. MT/MLS or MLT or equivalent certification preferred. WORK ENVIRONMENT Potential hazard due to exposure to blood or other potentially infectious materials. The Blood Bank of Alaska follows OSHA Bloodborne Pathogens Standards in the workplace. Standing and walking for prolonged period of time can be required.
    $57k-72k yearly est. 18d ago
  • Retail Service Manager - Northrim Building

    Alaska Pacific Bank

    Service manager job in Anchorage, AK

    At Northrim Bank, our vision is to be Alaska's premier bank and employer of choice. We are looking for professional and knowledgeable employees who take pride in their work. We believe in providing value for our customers and communities. Employee Benefits: * Medical, Dental and Vision insurance, including FSA (Flex Spending Account) * Paid Time Off to include select paid holidays * Retirement Benefits with generous 401K match Some Other Favorite Employee Benefits Include Paid Parental Leave, Education Assistance, Employee Assistance Program, Employee Wellness Program and much more! Pay is depending on experience. Minimum is $67,755.10 annually , $2,605.96 bi-weekly Lead the Charge as Our Retail Service Manager! Are you an energetic, solutions-oriented leader with a passion for customer service and operational excellence? Do you thrive in a fast-paced environment where you can inspire teams, innovate solutions, and drive success across multiple branches? If this sounds like you, we want YOU to join our team as a Retail Service Manager! Position: Retail Service Manager Location: Northrim Building Job Type: Full-Time, Permanent What's in it for You? * Lead a Team of Rockstars: You'll be at the helm of our retail service operations, overseeing branch procedures, training, and employee development. * Impact Customer Experience: Your leadership will ensure top-tier customer service and a smooth operational flow, keeping our customers smiling and coming back for more! * Career Growth: This is your chance to develop and implement procedures that directly impact the bank's success while fostering your own career development in a collaborative, high-energy environment. Key Responsibilities: Team Leadership: Direct and inspire our retail banking team to ensure top-notch customer service and employee satisfaction. Training & Development: Oversee the training program, ensuring staff is equipped with the tools and knowledge to hit performance targets and comply with regulations. Operational Excellence: Streamline branch processes, optimize service quality, and mitigate risks to ensure smooth and compliant operations. Growth & Innovation: Collaborate with management to introduce new products, services, and software that will drive sales and enhance branch performance. Problem Solver Extraordinaire: Resolve complex customer issues, mitigate risks, and provide technical guidance and exception approvals when needed. Compliance & Risk Management: Ensure that all processes adhere to banking rules, regulations, and compliance standards, and assist in preparing for audits. What We're Looking For: We need a strategic thinker with a knack for managing operations and a genuine passion for leading teams. Here's what you'll need to bring to the table: * Education: Bachelor's degree in a related field (or equivalent experience). * Experience: * 4+ years in financial institutions, including 2+ years of management experience. * Deep knowledge of banking procedures, compliance regulations, and retail banking operations. * Skills: * Proven ability to lead, motivate, and inspire teams. * Excellent communication skills, both written and verbal. * Strong problem-solving skills, with the ability to resolve complex issues in high-pressure situations. * Proficiency in MS Office Suite (Word, Excel, PowerPoint, Outlook). * A keen eye for detail and the ability to handle multiple projects and deadlines simultaneously. Bonus Points For: * Experience managing IRA and HSA products. * A background in vendor management. * A proactive, customer-first mindset that drives results. Why You'll Love Working With Us: * Work with the Best: Lead a dynamic and motivated team in a collaborative environment. * Make an Impact: Your decisions will directly affect our customers' experiences, our employees' growth, and the bank's success. * Growth Opportunities: With our focus on development and advancement, you'll have plenty of opportunities to grow your career. * Work-Life Balance: Enjoy a professional yet flexible environment that values your time and well-being. Ready to make a real impact? If you're a motivated leader with a passion for delivering exceptional service and operational excellence, we'd love to hear from you! Apply today and help us redefine what retail banking can be. Full Time, Exempt Grade 18 Northrim Bank is an equal opportunity and affirmative action employer. Northrim Bank does not discriminate in employment based upon race, color, religion, sex, sexual orientation, gender identity, age, national origin, physical or mental disability, protected veteran status, pregnancy, parenthood, marital status, changes in marital status, genetic information or any other status protected by federal, state or local law.
    $67.8k yearly 1d ago
  • Geotechnical Services Manager

    HDL Engineering Consultants

    Service manager job in Anchorage, AK

    We are seeking a Geotechnical Services Manager to lead and grow our Geotechnical Engineering and Materials Testing services in Alaska. This role offers the opportunity to shape technical direction, mentor and develop a high-performing team, and deliver complex geotechnical solutions on projects that directly impact communities across the state. As Geotechnical Services Manager, you will have responsibility for technical excellence, staff development, client relationships, and department performance, while remaining hands-on with challenging geotechnical and construction-related work. This is an ideal role for a geotechnical professional who enjoys both leadership and technical engagement in a fast-paced, collaborative environment. Roles and Responsibilities Lead the Geotechnical Engineering and Materials Testing groups, ensuring technical quality, effective staffing, and on-time delivery Develop proposals, scopes, and cost estimates aligned with resources, risk, and client needs Plan and manage department workload and key project milestones Provide technical leadership through project involvement, deliverable review, and client coordination Recruit, mentor, and develop staff while fostering a strong, collaborative team culture Manage department performance, including utilization, billing, collections, and profitability Identify and manage project risks to support successful outcomes Promote consistent quality standards and continuous improvement HDL's projects span urban, rural, and remote regions throughout Alaska. This role offers exposure to a wide range of geotechnical conditions and project types, with occasional travel to support field work and project teams. It is well-suited for a leader who enjoys hands-on problem solving and the unique challenges of engineering in Alaska. Required Qualifications Licensed Professional Civil Engineer (Alaska PE preferred) Minimum of 10 years of progressive geotechnical engineering experience Bachelor's degree in Civil Engineering (Master's preferred) Strong communication skills and the ability to collaborate effectively with clients and multidisciplinary teams Desired Qualifications Broad geotechnical engineering experience across foundations, slope stability, groundwater, and earthwork materials Experience with arctic and subarctic design conditions Proficiency with subsurface exploration methods, field instrumentation, and geotechnical data interpretation Experience with deep foundations, including pile design and pile testing Knowledge of borrow and quarry source investigations and material handling Familiarity with soil, concrete, and asphalt testing procedures and construction materials testing methodologies Essential Job Functions Lead and oversee geotechnical and geological analyses, including subsurface investigations, data interpretation, and development of design recommendations Manage staff, subconsultants, and supporting studies to ensure coordinated, high-quality technical work Serve as a technical specialist and/or project manager, making decisions on significant engineering procedures and design approaches Plan, manage, and participate in field work for geotechnical and geological studies for public agency and private-sector clients Interface effectively with clients, design teams, agencies, and the public Prepare, review, and approve technical reports, analyses, and design recommendations Critically review testing results, work plans, submittals, pay estimates, schedules, and related project documents Travel throughout Alaska and work onsite with project teams as needed Work Environment This position involves a combination of office and field work. Field assignments require knowledge of construction safety practices, including traffic control and airfield safety procedures. Work may occur outdoors in inclement weather and may require lifting up to 60 pounds unassisted. The role may also involve standing, walking, climbing, kneeling, crouching, and reaching. Office work routinely involves use of standard office equipment such as computers, phones, and photocopiers. About HDL HDL Engineering Consultants, LLC is a full-service, multi-disciplinary firm with a talented team and an unwavering commitment to our core values: integrity, teamwork, quality, respect, and positivity. We provide innovative infrastructure solutions while fostering a culture of collaboration, learning, and professional growth. We offer competitive salaries, excellent benefits, and the opportunity to work on meaningful projects that make a lasting impact on Alaska's communities. If you're passionate about construction and want to contribute to building Alaska, HDL is the place for you. How to Apply Ready to join the HDL team? Visit ***************** to complete our online application. You may also attach your resume and send it to ******************. Equal Opportunity Employer
    $42k-67k yearly est. Easy Apply 4d ago
  • Building Services Manager

    Testsd1681

    Service manager job in Anchorage, AK

    Job Description RESPONSIBILITIES • Monitors and oversees facility operations for a large biotech site. • Troubleshoots and performs repairs on system issues involving electronic, electrical, pneumatic, hydraulic, and mechanical devices, Johnson Controls Metasys BMS, utility, and water systems. • Supervisor in charge of facility housekeeping staff for second shift. • Generates work orders in SAP, participates in site emergency response and Hazmat activities. Novartis Pharmaceuticals 01 Sep 2005 - 01 May 2014 ENGINEERING TECHNICIAN 1216 5th Avenue New York NY , 10029 OK to contact this employer? - No RESPONSIBILITIES • Repaired, maintained, and calibrated pharmaceutical manufacturing, production and packaging equipment. • Experienced with calibrations, instrumentation, process control systems, Honeywell, Andover, DDC/BMS HVAC systems, USP water systems, Werum Object Management CMMS. • Automation skills in PLCs; Allen Bradley PLC 5, SLC 500, Logix 5000, MicroLogix, CompactLogix, etc. PLCs and PowerFlex drives. • Familiar with pharmaceutical procedures, cGMPs, FDA regulated, clean zone work environments.
    $42k-67k yearly est. 14d ago
  • Customer Service Supervisor / Human Resources Recruitment Coordinator

    Brightspring Health Services

    Service manager job in Wasilla, AK

    Our Company All Ways Caring HomeCare The Customer Service Supervisor/HR Designee (CSS/HR) is responsible for coordinating quality care and customer service to our valued clients by assigning them with the appropriate staff, scheduling client services, identifying problem situations, and problem solving to strive for optimal outcomes. The CSS/HR will also provide support to the local branch in various aspects of employee recruitment, screening, hiring, record keeping and compliance. Performing a variety of administrative duties in support of human resources (HR) efforts, to include but not limited to: recruiting, hiring, onboarding, training and HR file compliance. External Job Description Understands and ensures adherence to the agreed plan of care for each client in your caseload Facilitates communication and serving as a liason between the client's circle of care which may include family members, assigned Power of Attorney/spokesperson, guardians, community partners and related agencies Monitors and escalates changes in client's plan of care, services or condition Ensures proper documentation and record-keeping for agency payers Coordinates schedules to ensure adequate staffing and processing of completed visits for billing and payment Provides consultation and training as needed to Direct Care Staff (Caregivers) to ensure quality care and service Provides HR support in the areas of employee recruitment, hiring, performance, retention, and compliance Processes and reviews employment applications in the ATS to evaluate qualifications or eligibility of applicants within the timeline identified Coordinates or supports new hire on-boarding as well as employee exit meetings Assists with data management and file maintenance to include day to day data entry and employee data maintenance in the HRIS Coordinates Personnel Action Forms (PAF) for assigned service site(s) Ensures compliance with federal, state, and local employment laws and regulations Monitors ongoing file compliance and ensuring all certifications/trainings are current and documents in the respective tracker Other duties as assigned Qualifications High school diploma or GED; some college coursework or Associates degree preferred Two or more years of community service, client service or staffing experience Two or more years of general office and computer experience (i.e. Microsoft O365, scheduling, HRIT) One to two years of Human Resources with high volume recruiting experience preferred One to two years in a supervisory role preferred Prior experience delivering services to the elderly, disabled, or developmentally disabled preferred Ability to make decisions quickly, and manage confidential information Excellent customer service skills and experience working with the public in a friendly and professional manner General knowledge in the areas of employment laws, human resources processes and procedures, data entry, and client support services Minimal travel may be required About our Line of Business All Ways Caring HomeCare delivers quality, compassionate, and individualized care and support that helps people in need of assistance stay at home - all while maximizing their dignity, privacy, and independence. Whether recovering from illness, injury, or surgery, living with a chronic disability, or dealing with the natural process of aging, services are tailored to meet the individual needs of people of all ages, physical conditions, and cognitive abilities. All Ways Caring HomeCare services include personal care and homemaking programs, professional nursing, older adult care management, Alzheimer's/dementia care, respite care, and other programs. For more information, please visit ********************** Follow us on Facebook and LinkedIn. Additional Job Information Primary Job Duties in Wasilla Alaska consist of Scheduling and Payroll for our caregivers. Salary Range USD $25.00 - $26.00 / Hour
    $25-26 hourly Auto-Apply 60d+ ago
  • Manager, Service Assurance II

    Alaska Communications Systems Group, Inc. 4.5company rating

    Service manager job in Anchorage, AK

    The Service Assurance Manager II role is critical for the success of our Enterprise line of business, with responsibility for owning customer relationships and proactively managing all aspects of customer specific network performance. The role comes into play with the sale of Managed Services to Alaska Communications' customers and is introduced to customers as their advocate and proactive owner within Alaska Communications of their network performance. Requires significant interaction with various internal groups including Sales, Service Delivery, Network Management, Operations, Engineering, etc. Requires leadership in coordinating and facilitating across these various areas to meet customer needs and is expected to be a strong individual contributor. The Service Assurance Manager II typically performs tasks characterized by greater complexity and sensitivity and having more impact to the organization. ESSENTIAL FUNCTIONS Reasonable Accommodations Statement To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable Accommodations may be made to enable qualified individuals with disabilities to perform the essential functions. Essential Functions Statement(s) * Ensures the accuracy and completeness of appropriate customer information, including services and circuits' inventory, contact and escalation information, Service Level Agreement information, etc. * Acts as customer's advocate within Alaska Communications and is the proactive owner within Communications of the customer's network performance. * Proactively monitors customer specific network performance. * Creates customer facing network performance reports, and ensures that customer facing web portal is updated per requirements or specifications. * Build and lead staff/teams - Hire and lead a team of staff or multiple teams with background and experience in performance development, evaluations, etc. * Manages customer relationships as it relates to proactively managing the services we provide, and responds to customer issues escalating them within ACS on behalf of the customer. * Prepares and delivers professional presentations to customers using various network management and reporting tools. * Works closely with other departments to ensure the most efficient business process from end to end for delivery of Managed Services. * Ensures all service level agreement metrics are measured and reported in a timely manner at the individual customer level. * Manages project level budgets and resources as well as vendor and internal resources for project execution. * Mentor and coach individuals or teams, develop skills, identify developmental opportunities and invest in building high performing teams. * Other duties as assigned. Education: Bachelor's degree in Engineering (BSE), Business or a closely related field. Degree requirement may be substituted for experience on a year-for-year basis. Experience: Six (6) years of applicable experience. Experience delivering Managed Services to Customers, including driving proactive management approach designed to seek out win-win opportunities for the Customer and Alaska Communications. Experience in documenting processes used in all aspects of Managed Services. Experience in support of business development, sales, product line management, and marketing organizations, customer and executive presentations, and RFP responses. Experience in proactive performance management of communication networks including proactive network performance analysis, customer network performance reporting, configuration management, and web portal services. Equivalent education and training may be substituted for experience on a year to year basis.
    $35k-45k yearly est. 5d ago
  • Assistant Store Manager I

    Tapestry, Inc. 4.7company rating

    Service manager job in Anchorage, AK

    Coach is a global fashion house founded in New York in 1941. Inspired by the vision of Creative Director Stuart Vevers and the inclusive and courageous spirit of our hometown, we make beautiful things, crafted to last-for you to be yourself in. Coach is part of the Tapestry portfolio - a global house of brands committed to stretching what's possible. A member of the Tapestry family, we are part of a global house of brands that has unwavering optimism and is committed to being innovative and wholly inclusive. Sample of tasks required of role: SALES * Understands organizational objectives and makes decisions in partnership with the Store Manager that align with Company priorities and values * Develop sales strategies, initiatives and growth across all categories; communicates goals to the team, tracks store's performance at all times and achieves sales * Productivity Management: holds the management team accountable for personal productivity and management contribution * Develops clienteling strategy; implements and monitors over time, to achieve business goals and objectives in partnership with the Store Manager * Understands changes in market with potential impact on business performance and supports the execution of sales strategies/tactics * Brings best self to work through Coach's Guide to Style; ensures all associates follow expectations * Acts as brand ambassador in the market/mall to drive loyalty and business (i.e. charity events, local associations, mall initiatives) * Resolves customer issues in a timely manner while being solution-oriented and forward thinking; partners with the Store Manager and/or District Manager as needed * Develop team to build long-term relationships with customers to drive business * Takes initiative; has a high level of ownership and accountability for results of self and others * Works directly with the Store/District Manager to protect and drive the needs of the business * Ensures all daily tasks are completed without negatively impacting service of Coach standards * Approaches challenges in direct and timely manner and takes action to course correct in the moment, when appropriate * Builds trusting relationships with peers and team; acts as advocate for the Brand * Welcomes feedback and adapts behaviors; creating short and long-term goals to achieve personal metrics and store performance * Delegates and empowers others * Creates enthusiasm and positivity for a shared vision and mission * Recognizes and values individual performance OPERATIONS: * Evaluates performance of all team members and provides consistent and timely feedback; creates and modifies action plans for the continuous development in partnership with the Store Manager * Resolves performance problems using appropriate communication, coaching and counseling techniques * Adheres to all retail policies and procedures including POS and Operations * Leverages / understands Coach's tools and technology to support Service and Operations of store * Recruits, interviews on-boards and works closely with Store Manager on strategies to maintain top-talent; while creating a talent bench * Manages daily operational tasks according to Coach standards including selling and service expectations, operations, payroll, human resources and loss prevention * Demonstrates strong business acumen; strategically forecasts in partnership with Store Manager, plans and budgets to the needs of the business (i.e. payroll, staffing, scheduling, merchandising) * Interacts and communicates with Lead Supervisor and Store Manager * Maintains interior and exterior upkeep of building with partnership from the corporate office; communicating needs to ensure esthetic and safety requirements are met * Adheres to all retail policies and procedures including POS and Operations * Leverages and understands Coach's tools and technology to support Service and Operations of store Competencies required: * Drive for Results: Can be counted on to exceed goals successfully. Is consistently one of the top performers. Very bottom line oriented. Steadfastly pushes self and others for results. * Customer Focus: Is dedicated to meeting the expectations and requirements of internal and external customers. Gets firsthand customer information and uses it for improvements in products and services. Acts with customers in mind. Establishes and maintains effective relationships with customers and gains their trust and respect. * Creativity: Comes up with a lot of new and unique ideas. Easily makes connections among previously unrelated notions. Tends to be seen as original and value-added in brainstorming settings. * Interpersonal Savvy: Relates well to all kind of people up down and sideways. Inside and outside the organization. Builds rapport. Builds constructive and effective relationships. Uses diplomacy and tact. Can diffuse even high-tension situations comfortably. * Learning on The Fly: Learns quickly when facing new problems. A relentless and versatile learner. Open to change. Analyzes both successes and failures for cues to improve, experiments and will try anything to find solutions. Enjoys the challenge of unfamiliar tasks. Quickly grasps the essence and underlying structure of anything. * Perseverance: Pursues everything with energy, drive and a need to finish. Seldom gives up on anything before finishing, especially in the face of resistance or setbacks. * Dealing with Ambiguity: Can effectively cope with change. Can shift gears comfortably. Can decide to act without having the total picture. Does not get upset when things are up in the air. Doesn't have to finish things before moving on. Can comfortably handle risk and uncertainty. * Strategic Agility: Sees ahead clearly; can anticipate future consequences and trends accurately; has broad knowledge and perspective; is future oriented; can articulately paint credible pictures and visions of possibilities and likelihoods; can create competitive and breakthrough strategies and plans. * Building Effective Teams: Blends people into teams when needed; creates strong morale and spirit in his/her team; shares wins and successes; fosters open dialogue; lets people finish and be responsible for their work; defines success in terms of the whole team; creates a feeling of belonging in the team. * Managerial Courage: Doesn't hold back anything that needs to be said; provides current, direct, complete, and "actionable" positive and corrective feedback to others; lets people know where they stand; faces up to people problems on any person or situation (not including direct reports) quickly and directly; is not afraid to take negative action when necessary. Additional Requirements: Experience: 1 to 3 years of previous management experience in a luxury retail service environment preferable. Possess current knowledge of fashion trends and competition in the marketplace. Education: High school diploma or equivalent; college degree preferred. Technical: Proficient with MS Office (Microsoft Word, Excel, PowerPoint and Outlook). Experience using retail systems (i.e. labor management, inventory systems, sales reporting, etc.) Physical: Ability to execute at a fast pace. Ability to communicate effectively with customers and team. Ability to maneuver the sales floor, sales shelves, and stock room; climbing, bending, and kneeling are required. Ability to frequently lift and carry up to 25 pounds and, at times, lift and carry product/cartons up to 50 pounds to process product shipment/transfers Schedule: Ability to meet Coach Scheduling & Availability Expectations, including ability to work a flexible schedule, including nights, weekends, and holidays high retail traffic and sales days (including but not limited to the day after Thanksgiving, Memorial Day, Christmas Eve, Mother's Day, etc.). Note: This document serves only as a sample of job duties and responsibilities and does not include an exhaustive list of all performance requirements. Our Competencies for All Employees * Courage: Doesn't hold back anything that needs to be said; provides current, direct, complete, and "actionable" positive and corrective feedback to others; lets people know where they stand; faces up to people problems on any person or situation (not including direct reports) quickly and directly; is not afraid to take negative action when necessary. * Creativity: Comes up with a lot of new and unique ideas; easily makes connections among previously unrelated notions; tends to be seen as original and value-added in brainstorming settings. * Customer Focus: Is dedicated to meeting the expectations and requirements of internal and external customers; gets first-hand customer information and uses it for improvements in products and services; acts with customers in mind; establishes and maintains effective relationships with customers and gains their trust and respect. * Dealing with Ambiguity: Can effectively cope with change; can shift gears comfortably; can decide and act without having the total picture; isn't upset when things are up in the air; doesn't have to finish things before moving on; can comfortably handle risk and uncertainty. * Drive for Results: Can be counted on to exceed goals successfully; is constantly and consistently one of the top performers; very bottom-line oriented; steadfastly pushes self and others for results. * Interpersonal Savvy: Relates well to all kinds of people, up, down, and sideways, inside and outside the organization; builds appropriate rapport; builds constructive and effective relationships; uses diplomacy and tact; can diffuse even high-tension situations comfortably. * Learning on the Fly: Learns quickly when facing new problems; a relentless and versatile learner; open to change; analyzes both successes and failures for clues to improvement; experiments and will try anything to find solutions; enjoys the challenge of unfamiliar tasks; quickly grasps the essence and the underlying structure of anything. Our Competencies for All People Managers * Strategic Agility: Sees ahead clearly; can anticipate future consequences and trends accurately; has broad knowledge and perspective; is future oriented; can articulately paint credible pictures and visions of possibilities and likelihoods; can create competitive and breakthrough strategies and plans. * Developing Direct Reports and Others: Provides challenging and stretching tasks and assignments; holds frequent development discussions; is aware of each person's career goals; constructs compelling development plans and executes them; pushes people to accept developmental moves; will take on those who need help and further development; cooperates with the developmental system in the organization; is a people builder. * Building Effective Teams: Blends people into teams when needed; creates strong morale and spirit in their team; shares wins and successes; fosters open dialogue; lets people finish and be responsible for their work; defines success in terms of the whole team; creates a feeling of belonging in the team. Coach is an equal opportunity and affirmative action employer and we pride ourselves on hiring and developing the best people. All employment decisions (including recruitment, hiring, promotion, compensation, transfer, training, discipline and termination) are based on the applicant's or employee's qualifications as they relate to the requirements of the position under consideration. These decisions are made without regard to age, sex, sexual orientation, gender identity, genetic characteristics, race, color, creed, religion, ethnicity, national origin, alienage, citizenship, disability, marital status, military status, pregnancy, or any other legally-recognized protected basis prohibited by applicable law. Americans with Disabilities Act (ADA) Tapestry, Inc. will provide applicants and employees with reasonable accommodation for disabilities or religious beliefs. If you require reasonable accommodation to complete the application process, please contact Tapestry People Services at ************** or ****************************** Visit Coach at ************** Work Setup BASE PAY RANGE $22.00 TO $30.50 General Description of All Benefits: Our company offers a number of benefits to eligible employees, including health benefits (medical, dental, vision), life insurance and disability insurance. Eligible employees are also able to enroll in our company's 401(k) savings plan and take paid time off for wellness needs and vacations. For additional information about our benefits Click Here - U.S Store Compensation & Benefits General Description of Other Compensation: Eligible employees will be able to receive discounts on certain products and incentive compensation. Req ID: 122961
    $22-30.5 hourly 60d+ ago
  • Retail Service Manager - Northrim Building

    Northrim Bank 4.5company rating

    Service manager job in Anchorage, AK

    At Northrim Bank, our vision is to be Alaska's premier bank and employer of choice. We are looking for professional and knowledgeable employees who take pride in their work. We believe in providing value for our customers and communities. Employee Benefits: Medical, Dental and Vision insurance, including FSA (Flex Spending Account) Paid Time Off to include select paid holidays Retirement Benefits with generous 401K match Some Other Favorite Employee Benefits Include Paid Parental Leave, Education Assistance, Employee Assistance Program, Employee Wellness Program and much more! Pay is depending on experience. Minimum is $67,755.10 annually , $2,605.96 bi-weekly 🌟 Lead the Charge as Our Retail Service Manager! 🌟 Are you an energetic, solutions-oriented leader with a passion for customer service and operational excellence? Do you thrive in a fast-paced environment where you can inspire teams, innovate solutions, and drive success across multiple branches? If this sounds like you, we want YOU to join our team as a Retail Service Manager ! Position: Retail Service Manager Location: Northrim Building Job Type: Full-Time, Permanent What's in it for You? Lead a Team of Rockstars: You'll be at the helm of our retail service operations, overseeing branch procedures, training, and employee development. Impact Customer Experience: Your leadership will ensure top-tier customer service and a smooth operational flow, keeping our customers smiling and coming back for more! Career Growth: This is your chance to develop and implement procedures that directly impact the bank's success while fostering your own career development in a collaborative, high-energy environment. Key Responsibilities: 🚀 Team Leadership: Direct and inspire our retail banking team to ensure top-notch customer service and employee satisfaction.💼 Training & Development: Oversee the training program, ensuring staff is equipped with the tools and knowledge to hit performance targets and comply with regulations.🔍 Operational Excellence: Streamline branch processes, optimize service quality, and mitigate risks to ensure smooth and compliant operations.📈 Growth & Innovation: Collaborate with management to introduce new products, services, and software that will drive sales and enhance branch performance.💡 Problem Solver Extraordinaire: Resolve complex customer issues, mitigate risks, and provide technical guidance and exception approvals when needed.🛡 Compliance & Risk Management: Ensure that all processes adhere to banking rules, regulations, and compliance standards, and assist in preparing for audits. What We're Looking For: We need a strategic thinker with a knack for managing operations and a genuine passion for leading teams. Here's what you'll need to bring to the table: Education: Bachelor's degree in a related field (or equivalent experience). Experience: 4+ years in financial institutions, including 2+ years of management experience. Deep knowledge of banking procedures, compliance regulations, and retail banking operations. Skills: Proven ability to lead, motivate, and inspire teams. Excellent communication skills, both written and verbal. Strong problem-solving skills, with the ability to resolve complex issues in high-pressure situations. Proficiency in MS Office Suite (Word, Excel, PowerPoint, Outlook). A keen eye for detail and the ability to handle multiple projects and deadlines simultaneously. Bonus Points For: Experience managing IRA and HSA products. A background in vendor management. A proactive, customer-first mindset that drives results. Why You'll Love Working With Us: Work with the Best: Lead a dynamic and motivated team in a collaborative environment. Make an Impact: Your decisions will directly affect our customers' experiences, our employees' growth, and the bank's success. Growth Opportunities: With our focus on development and advancement, you'll have plenty of opportunities to grow your career. Work-Life Balance: Enjoy a professional yet flexible environment that values your time and well-being. Ready to make a real impact? If you're a motivated leader with a passion for delivering exceptional service and operational excellence, we'd love to hear from you! Apply today and help us redefine what retail banking can be. Full Time, Exempt Grade 18 Northrim Bank is an equal opportunity and affirmative action employer. Northrim Bank does not discriminate in employment based upon race, color, religion, sex, sexual orientation, gender identity, age, national origin, physical or mental disability, protected veteran status, pregnancy, parenthood, marital status, changes in marital status, genetic information or any other status protected by federal, state or local law.
    $67.8k yearly Auto-Apply 10d ago
  • Retail Assistant Store Manager Full Time

    The ODP Corporation

    Service manager job in Anchorage, AK

    The Retail Assistant Store Manager at Office Depot plays a pivotal role in driving total sales and service growth within our stores. Additionally, your enthusiasm and expertise will help us create and nurture a vibrant sales culture, enhancing our store's visual and merchandising standards, freight, and logistics activities, and prioritizing unparalleled client satisfaction. The Assistant Manager will help lead a customer-centric environment, engage with the local community, all while fostering a positive culture aligned with the Office Depot 5C values of Customer, Commitment, Change, Caring, and Creativity. The Retail Assistant Store Manager will be a "Key Carrier" and considered a leader on duty. All Retail Assistant Store Manager's must be able to work a flexible schedule that aligns with business needs, inclusive of the ability to work evenings, weekends, and occasional holidays. In addition, Full-Time Assistant Manager positions must be able to perform External Key Carrier responsibilities which include but are not limited to opening and closing responsibilities. We believe that the Assistant Store Manager role is essential in driving our store's success through inspiring sales brilliance and exceptional service. The ideal Assistant Manager should be passionate about sales, delivering exceptional service, driving operational excellence, and developing a high-performing team. The essential functions of this position may require you to consent to periodic comprehensive background checks conducted by a third-party. Primary Responsibilities: * Sales and Service Excellence: * Partner with the management team to drive memorable customer experiences and client satisfaction. * Ensure the execution of Office Depot selling techniques and sales training across the store. * Foster a sales-focused environment through assisting with the training and development of associates. * Act as a role model for delivering exceptional customer service and product expertise. * Operational Efficiency: * Process merchandise accurately and efficiently, adhering to established procedures, deadlines, and visual merchandising standards. * Identify areas for process improvement and implement plans to reduce waste and inefficiencies. * Assist the General Manager in providing guidance and effective coaching to associates for improved performance. * Contribute to increasing sales and profitability through conversion, Average Order Value (AOV), and customer satisfaction improvement initiatives. * Leadership and Team Development: * Provide guidance, direction, and ongoing training to store associates, including Print Services associates. * Facilitate training sessions on the business model and the holistic service offering for clients/customers. * Observe, coach, and provide feedback to enhance associate proficiency and build a culture of trust and brand loyalty. * Regularly exercises independent judgment when providing input to the General Manager on assessing store associates' performance, certification(s), and competencies. * Other responsibilities as deemed necessary * External Key Carrier Responsibilities: * Maintain the safety and security of the building and associates during the absence of other managers. * Perform opening and closing responsibilities, including activation and deactivation of the store's alarm system, cash handling, and daily store balancing. * As a leader in the store, ensure regular loss prevention compliance. * Fulfill responsibilities associated with External Key Carrier designation Education and Experience: * High School diploma or equivalent, Bachelors preferred * Business, Marketing, Retail , or related fields * Minimum 1-3 years of experience in related field * Retail, sales, customer facing, and/or supervisory experience preferred * Basic computer skills and the ability to use computers and technology for information, and to access information necessary to complete the job. * Experience with Logistics and Freight * Advanced selling skills * Must be able to effectively lead and coach others in a professional environment * Coaches / Motivates, Conflict Management, Problem Solving, * Drives for Results, Directing Others, Decision Quality, Business Acumen, Collaboration / Team Spirit, Accountability, Time Management * Possess excellent verbal and written communication skills * Must be able to plan, prioritize and execute detailed instructions in a timely and efficient manner * Demonstrated leadership capabilities, with the ability to work independently, as well as with others * Must be adaptable to a changing environment and focused on driving results * Client focused, positive and engaging, action oriented, demonstrates a passion for the brand, products, services, and solutions. About The ODP Corporation: The ODP Corporation (NASDAQ:ODP) is a leading provider of products and services through an integrated business-to-business (B2B) distribution platform and omnichannel presence, which includes world-class supply chain and distribution operations, dedicated sales professionals, online presence, and a network of Office Depot and OfficeMax retail stores. Through its operating companies Office Depot, LLC; ODP Business Solutions, LLC; and Veyer, LLC, The ODP Corporation empowers every business, professional, and consumer to achieve more every day. Disclaimer: The above statements are intended to describe the general nature and level of work being performed by associates assigned to this classification and are not intended to be a complete list of all responsibilities, duties and skills required of associates so classified. Other duties may be assigned. Pay, Benefits & Work Schedule: The salary range for this role is 19.33 to 29.49, however all state and local minimum wages will be complied with, resulting in a possible adjustment to the salary range displayed. The company offers competitive salaries, a benefits package, which includes a 401(k) and more, along with plenty of opportunity to move and grow within our organization! For immediate consideration for this exciting position, please click the Apply Now button. You will be eligible to participate in an incentive program, paid in accordance with the Incentive Plan terms and conditions. How to Apply: Click the Apply Now button and follow the instructions on each page. When you have completed the application, click the submit button. Application Deadline: The job posting will remain open for a minimum of 3 days and will expire once the position has been filled. Equal Employment Opportunity: The company is committed to providing equal employment opportunities in all employment practices. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, citizenship status, marital status, age, disability, protected veteran status, sexual orientation or any other characteristic protected by law. We will consider for employment qualified applicants with arrest and conviction records City & County of San Francisco Fair Chance Ordinance.
    $42k-46k yearly est. 8d ago
  • Retail Assistant Store Manager

    Andy's Ace Hardware

    Service manager job in Anchorage, AK

    Ace Hardware - Immediate Retail Assistant Store Manager Needed Are you passionate about working in a dynamic retail environment? Do you thrive in a team-oriented setting where growth and advancement opportunities are abundant? Retail Assistant Store Manager at Andy's Ace Hardware is a highly skilled position that offers a desirable blend of friendly atmosphere, competitive wages, and commitment to excellence. As part of our dynamic team, you will have the chance to delegate, train, and monitor the progress of all associates while ensuring top-notch customer service. Join our enthusiastic team where you can develop your leadership skills and advance your career. Responsibilities: Delegate tasks effectively and ensure exceptional customer service Coach and train all team members for personal development Assist in-store management with day-to-day operations Requirements: At least 2 years of retail management experience Ability to lift 40 pounds, stand, and walk for up to 8 hours Availability for 8-hour shifts, weekends, and holidays Availability for overtime Benefits: Paid time off Employee discount Matching Simple IRA Opportunity for career growth Join Andy's Ace Hardware today and become a valued member of our fun and active work environment! Location: Andy's Ace Hardware 240 Muldoon Rd, Anchorage, AK 99504, USA Work schedule 8 hour shift Weekend availability Holidays Benefits Paid time off Employee discount 401(k) matching Other
    $42k-46k yearly est. 60d+ ago
  • Retail General Manager - North Anchorage AK

    Best Buy 4.6company rating

    Service manager job in Anchorage, AK

    As the Retail General Manager, you'll be responsible for everything within the four walls of your store, including revenue, profitability and financial reporting. You'll set the tone for the store by building a strong culture for your employees and driving sales excellence. You'll work with your employees, vendor partners and peers at nearby Best Buy stores to provide excellent customer experiences every day. What you'll do Lead the team to achieve financial targets and drive customer experience Hire, develop and retain top talent Ensure store employees maintain an organized, well-stocked sales floor Coach and inspire your leadership team and hold them to accountable for employee development Oversee labor management and scheduling based on business needs Basic qualifications 3 years of leadership experience in business, military or related fields 3 years of experience managing and reviewing operational expenses and revenue Preferred qualifications Associate degree or higher in business or related fields Retail experience Consumer electronics experience What's in it for you We're committed to helping our people thrive at work and at home. We offer generous benefits that address your total well-being and provide support as you need it, especially key moments in your life. Our benefits include: Competitive pay Generous employee discount Financial savings and retirement resources Support for your physical and mental well-being About us As part of the Best Buy team, you'll help us fulfill our purpose to enrich lives through technology. We bring that to life every day by humanizing and personalizing tech solutions for every stage of life - in our stores, online and in customers' homes. Our culture is built on deeply supporting and valuing our amazing employees who make it all possible. We're committed to being a great place to work, where you can unlock unique career possibilities. Above all, we aim to provide a place where you can bring your full, authentic self to work now and into the future. Tomorrow works here.™ Best Buy is an equal opportunity employer. Application deadline: Minimum of 5 days from the posting date. You can find that date above the job title at the top of the page.
    $90k-112k yearly est. 6d ago
  • GM and Food (General Merchandise, Closing, Fulfillment, Inbound, Food and Beverage , Starbucks, Food Service) (T2339)

    Dev 4.2company rating

    Service manager job in Wasilla, AK

    Company DescriptionJobs for Humanity is partnering with Target to build an inclusive and just employment ecosystem. Therefore, we prioritize individuals coming from the following communities: Refugee, Neurodivergent, Single Parent, Blind or Low Vision, Deaf or Hard of Hearing, Black, Hispanic, Asian, Military Veterans, the Elderly, the LGBTQ, and Justice Impacted individuals. This position is open to candidates who reside in and have the legal right to work in the country where the job is located. Company Name: Target Job Description Location: 1801 E Parks Hwy, Wasilla, Alaska, United States, 99654-7350 Starting Hourly Rate / Salario por Hora Inicial: $17.25 USD per hour ALL ABOUT TARGET As a Fortune 50 company with more than 400,000 team members worldwide, Target is an iconic brand and one of America's leading retailers. Working at Target means the opportunity to help all families discover the joy of everyday life. Caring for our communities is woven into who we are, and we invest in the places we collectively live, work and play. We prioritize relationships, fuel and develop talent by creating growth opportunities, and succeed as one Target team. At our core, our purpose is ingrained in who we are, what we value, and how we work. It's how we care, grow, and win together. ALL ABOUT GENERAL MERCHANDISE Experts of operations, process and efficiency who enable a consistent experience for our guests by ensuring product is set, in-stock, accurately priced and signed on the sales floor. The General Merchandise and Food Sales team leads inbound, outbound, replenishment, inventory accuracy, presentation, pricing and promotional signing processes for all General Merchandise (GM) areas of the store. This team leads Food & Beverage and Food Service, providing a fresh and food safe experience. Experts enable efficient delivery to our guests by owning pick, pack and ship fulfillment work. At Target, we believe in our team members having meaningful experiences that help them build and develop skills for a career. The role of a General Merchandise Expert can provide you with the: Knowledge of guest service fundamentals and experience supporting a guest first culture across the store Experience in retail business fundamentals including: department sales trends, inventory management, and process efficiency and improvement Experience executing daily/weekly workload to support business priorities and deliver on sales goals As a General Merchandise Expert, no two days are ever the same, but a typical day will most likely include the following responsibilities: Create a welcoming experience by authentically greeting all guests Observe to quickly understand whether a guest needs assistance or wants to interact. Follow body language and verbal clues to tailor your approach Engage with guests in a genuine way, which include asking questions to better understand their specific needs Be knowledgeable about the tools, products, and services available in the total store, and specific to your area, to solve issues for the guest and improve their experience Thank the guest in a genuine way and let them know we're happy they chose to shop at Target Be an expert and dedicated owner of select GM areas to ensure sales floor is zoned, in stock and accurately signed for guests Acknowledge guests as you complete workload with minimal guest disruption; review sales trends to understand how to prioritize daily workload based on business and guest needs Ensure regular and promotional signing is set accurately for GM categories and be knowledgeable of products in the ad Execute revisions, sales plans and planograms for all GM categories Assist all non-GM areas of the store with transition sets and In Store Marketing (ISM) Conduct weekly price change workload for all GM categories Complete Radio Frequency ID (RFID) scans in GM areas and system audit functions to ensure inventory accuracy Accurately execute all backroom fills, including guest requests, and backstock product from GM categories efficiently and timely Own backroom aisles, including backstock, for your GM areas Process all inbound deliveries using the Receive application to ensure inventory accuracy Complete all backroom daily and weekly audits Operate power equipment only if certified Maintain backroom and fixture room organization, location accuracy and follow equipment guidelines Follow processes accurately with attention to detail, monitor own progress and accurately prioritize tasks Demonstrate a culture of ethical conduct, safety and compliance Work in a safe manner at all times to benefit yourself and others; identify and correct hazards; comply with all safety policies and best practices Support guest services such as back-up cashier, order pick up (OPU) and Drive up (DU) and maintain a compliance culture while executing those duties, such as federal, state, and local adult beverage laws All other duties based on business needs WHAT WE ARE LOOKING FOR We might be a great match if: Working in a fun and energetic environment makes you excited…. We work efficiently and as a team to deliver for our guests Providing service to our guests that makes them say I LOVE TARGET! excites you…. That's why we love working at Target Stocking, Setting and Selling Target products sounds like your thing… That's the core of what we do You aren't looking for Monday thru Friday job where you are at a computer all day… We are busy all day (especially on the weekends), making it easy for the guest to feel welcomed, inspired and rewarded The good news is that we have some amazing training that will help teach you everything you need to know to be a General Merchandise Expert. But, there are a few skills you should have from the get-go: Welcoming and helpful attitude toward guests and other team members Learn and adapt to current technology needs Work both independently and with a team Resolve guest questions quickly on the spot Attention to detail and follow a multi-step processes We are an awesome place to work and care about our teams, so we want to make sure we are clear on a few more basics that we expect: Accurately handle cash register operations Climb up and down ladders Scan, handle and move merchandise efficiently and safely, including frequently lifting or moving merchandise up to 40 pounds Flexible work schedule (e.g., nights, weekends and holidays) and regular attendance necessary Americans with Disabilities Act (ADA) Target will provide reasonable accommodations with the application process upon your request as required to comply with applicable laws. If you have a disability and require assistance in this application process, please visit your nearest Target store or Supply Chain Facility or reach out to Guest Services at ************** for additional information.
    $17.3 hourly 60d+ ago
  • Assistant Manager - Waterford Lakes

    Gap 4.4company rating

    Service manager job in Lakes, AK

    About the RoleAs an Assistant Manager, you set the tone for the store and the team and help bring our brand to life for our customers. You're responsible for driving profitable sales growth through all aspects of the store including; customer and product operations, merchandising, and talent development. You are responsible for supporting the execution of the store strategy to achieve performance goals. Through collaboration with your General Manager and/or Assistant General Manager, you will teach and coach behaviors to Leads, Experts and Brand Associates to cultivate a high performing team to deliver a best-in-class experience to our customers.What You'll Do Support strategies and processes to drive store sales and deliver results through a customer centric mindset. Recruit, hire and develop highly productive Brand Associate and Expert teams. Own assigned area of responsibility. Implement action plans to maximize efficiencies and productivity. Perform Service Leader duties. Ensure consistent execution of standard operating procedures. Represent the brand and understand the competition and retail landscape. Promote community involvement. Leverage omni-channel to deliver a frictionless customer experience. Ensure all compliance standards are met. Who You Are A current or former retail employee with 1-3 years of retail management experience. A high school graduate or equivalent. A good communicator with the ability to effectively interact with customers and your team to meet goals. Passionate about retail and thrive in a fastpaced environment. Driven by metrics to deliver results to meet business goals. Determined to effectively lead and inspire others to learn and grow through coaching and mentoring. Agreeable to work a flexible schedule to meet the needs of the business, including holiday, evening, overnight and weekend shifts. Able to utilize retail technology. • Able to maneuver around the sales floor, stockroom and office and lift up to 30 pounds. Ability to travel as required.
    $31k-36k yearly est. Auto-Apply 60d+ ago
  • District Manager - Anchorage, Alaska

    Republic National Distributing Company

    Service manager job in Anchorage, AK

    Unique opportunity to join our Alaska RNDC business leading the beer sales team in Anchorage! Republic National Distributing Company (RNDC) is a family-owned business with roots extending before Prohibition that has evolved into one of the nation's largest wine and spirits wholesalers. Our success is grounded in our core values of Family, Service, Accountability, Honesty, and Professionalism. We offer a vibrant, inclusive culture and workplace experience for individuals who want a career that makes them feel accomplished and engaged. RNDC values the health and well-being of our associates, inside and outside the office, offering dynamic health and wellness benefits that supply exceptional care and value. RNDC is geared toward growing our footprint and our people. Join our team of energetic professionals who believe in many happy hours and are experts in our craft. Summary RNDC is looking for talented and energetic District Managers to join our growing Sales team. The District is responsible for field execution of sales initiatives, the training and development of Sales Representatives as well as execution of all sales/promotional programs. In this role, you will * Develop, train, and direct sales reps to achieve sales goals, and placement objectives and to ensure company standards are met. * May conduct strategic sales negotiations with key accounts. * Survey market area to detect business trends and opportunities for new products or new applications for existing products. * Assist in the development of sales forecasts. Plan for sales activities by forecasting conditions, defining objectives and strategies, and securing resources. * Control and manage sales performance by measuring and reporting results, evaluating, and correcting performance and administering policies and procedures. * Organize team by structuring the territories, delegating work, and staffing positions. * Provide leadership in making decisions, developing personnel, communicating with, and motivating staff. * Conduct weekly sales meetings for the purpose of disseminating supplier information, product, and sales training and to obtain feedback on the effectiveness, efficiency and relevance of the sales and promotional activities. * Job duties include working nights and weekends on promotional activities and other account activities. What you bring to RNDC * Four-year college degree, preferred. * One to two years of management experience in adult beverage industry; or equivalent combination of education and experience. * Have knowledge of Microsoft Office Suite software and order processing systems or the aptitude to learn. * Requires a current, valid state driver's license, ability to meet vehicle insurance requirements as defined by the Company and Alcohol Beverage Commission (ABC) License, as required by the state. * Ability to regularly lift up to 50 pounds and will occasionally lift up to 100 pounds. We are an Equal Opportunity employer. Bonus if you bring * Bachelors degree * Previous experience in the Wine and Spirits industry * WSET certifications Republic National Distributing Company and National Distributing Company are Equal Opportunity/Affirmative Action employers. It is our policy not to discriminate against any Employee or Applicant. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, age, status as a protected veteran, among other things, or status as a qualified individual with disability. This policy of nondiscrimination in employment includes but is not limited to: recruitment, hiring, placement, promotion, transfer, employment advertising or solicitations, compensation, layoff or termination of employment. RNDC is committed to providing reasonable accommodation to people with disabilities throughout the job application and interview process, to the point of undue hardship. If you require an accommodation during the application or interview process, please click here. Nearest Major Market: Alaska Nearest Secondary Market: Anchorage
    $79k-103k yearly est. Auto-Apply 60d+ ago
  • Manager, Service Assurance II

    Alaska Communications Systems Holdings Inc. 4.5company rating

    Service manager job in Anchorage, AK

    The Service Assurance Manager II role is critical for the success of our Enterprise line of business, with responsibility for owning customer relationships and proactively managing all aspects of customer specific network performance. The role comes into play with the sale of Managed Services to Alaska Communications' customers and is introduced to customers as their advocate and proactive owner within Alaska Communications of their network performance. Requires significant interaction with various internal groups including Sales, Service Delivery, Network Management, Operations, Engineering, etc. Requires leadership in coordinating and facilitating across these various areas to meet customer needs and is expected to be a strong individual contributor. The Service Assurance Manager II typically performs tasks characterized by greater complexity and sensitivity and having more impact to the organization. ESSENTIAL FUNCTIONS Reasonable Accommodations Statement To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable Accommodations may be made to enable qualified individuals with disabilities to perform the essential functions. Essential Functions Statement(s) • Ensures the accuracy and completeness of appropriate customer information, including services and circuits' inventory, contact and escalation information, Service Level Agreement information, etc. • Acts as customer's advocate within Alaska Communications and is the proactive owner within Communications of the customer's network performance. • Proactively monitors customer specific network performance. • Creates customer facing network performance reports, and ensures that customer facing web portal is updated per requirements or specifications. • Build and lead staff/teams - Hire and lead a team of staff or multiple teams with background and experience in performance development, evaluations, etc. • Manages customer relationships as it relates to proactively managing the services we provide, and responds to customer issues escalating them within ACS on behalf of the customer. • Prepares and delivers professional presentations to customers using various network management and reporting tools. • Works closely with other departments to ensure the most efficient business process from end to end for delivery of Managed Services. • Ensures all service level agreement metrics are measured and reported in a timely manner at the individual customer level. • Manages project level budgets and resources as well as vendor and internal resources for project execution. • Mentor and coach individuals or teams, develop skills, identify developmental opportunities and invest in building high performing teams. • Other duties as assigned. Education: Bachelor's degree in Engineering (BSE), Business or a closely related field. Degree requirement may be substituted for experience on a year-for-year basis. Experience: Six (6) years of applicable experience. Experience delivering Managed Services to Customers, including driving proactive management approach designed to seek out win-win opportunities for the Customer and Alaska Communications. Experience in documenting processes used in all aspects of Managed Services. Experience in support of business development, sales, product line management, and marketing organizations, customer and executive presentations, and RFP responses. Experience in proactive performance management of communication networks including proactive network performance analysis, customer network performance reporting, configuration management, and web portal services. Equivalent education and training may be substituted for experience on a year to year basis.
    $35k-45k yearly est. Auto-Apply 60d+ ago

Learn more about service manager jobs

How much does a service manager earn in Anchorage, AK?

The average service manager in Anchorage, AK earns between $34,000 and $83,000 annually. This compares to the national average service manager range of $47,000 to $116,000.

Average service manager salary in Anchorage, AK

$53,000

What are the biggest employers of Service Managers in Anchorage, AK?

The biggest employers of Service Managers in Anchorage, AK are:
  1. Alaska Communications
  2. Northrim Bank
  3. Clean Harbors
  4. Blood Bank of Alaska
  5. Alaska Pacific Bank
  6. HDL Engineering Consultants
  7. Testsd1681
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