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The differences between service managers and client services managers can be seen in a few details. Each job has different responsibilities and duties. It typically takes 4-6 years to become both a service manager and a client services manager. Additionally, a client services manager has an average salary of $78,439, which is higher than the $74,009 average annual salary of a service manager.
The top three skills for a service manager include POS, performance reviews and cash handling. The most important skills for a client services manager are customer service, client service, and account management.
| Service Manager | Client Services Manager | |
| Yearly salary | $74,009 | $78,439 |
| Hourly rate | $35.58 | $37.71 |
| Growth rate | 6% | 6% |
| Number of jobs | 341,785 | 319,909 |
| Job satisfaction | 4 | - |
| Most common degree | Bachelor's Degree, 52% | Bachelor's Degree, 72% |
| Average age | 44 | 44 |
| Years of experience | 6 | 6 |
Service managers are employees who oversee the departments related to providing services to customers. They ensure that service delivery agreements are met by employees in the department. Service managers meet with stakeholders to set service delivery metrics and department goals. They then create strategies to reach these metrics and goals. They are responsible for cascading such goals and metrics to their employees and ensuring that the employees understand what they need to do. Service managers should have a deep understanding and appreciation of the company and its business so that they can create strategies that are in line with the company's identity. They should also be familiar with the customer profiles of the company. Service managers are also responsible for creating department reports and sharing these with stakeholders.
A client services manager, also known as client relations manager, is an individual responsible for handling client queries and developing strategies to improve customer service. Client services managers supervise a team of customer service associates to ensure that they provide an exceptional client experience to their customers. To determine whether key performance indicators (KPIs) are achieved, client services managers create monthly and quarterly departmental reports to assess the areas for improvement. They are also required to attend and participate in marketing campaigns.
Service managers and client services managers have different pay scales, as shown below.
| Service Manager | Client Services Manager | |
| Average salary | $74,009 | $78,439 |
| Salary range | Between $47,000 And $116,000 | Between $54,000 And $113,000 |
| Highest paying City | San Francisco, CA | Washington, DC |
| Highest paying state | New York | New Jersey |
| Best paying company | Latham & Watkins | McKinsey & Company Inc |
| Best paying industry | Technology | Technology |
There are a few differences between a service manager and a client services manager in terms of educational background:
| Service Manager | Client Services Manager | |
| Most common degree | Bachelor's Degree, 52% | Bachelor's Degree, 72% |
| Most common major | Business | Business |
| Most common college | University of Pennsylvania | University of Pennsylvania |
Here are the differences between service managers' and client services managers' demographics:
| Service Manager | Client Services Manager | |
| Average age | 44 | 44 |
| Gender ratio | Male, 71.1% Female, 28.9% | Male, 39.3% Female, 60.7% |
| Race ratio | Black or African American, 6.1% Unknown, 4.3% Hispanic or Latino, 15.0% Asian, 6.3% White, 67.7% American Indian and Alaska Native, 0.5% | Black or African American, 6.2% Unknown, 4.3% Hispanic or Latino, 15.1% Asian, 6.4% White, 67.5% American Indian and Alaska Native, 0.5% |
| LGBT Percentage | 10% | 10% |