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The differences between service managers and regional service managers can be seen in a few details. Each job has different responsibilities and duties. While it typically takes 4-6 years to become a service manager, becoming a regional service manager takes usually requires 6-8 years. Additionally, a regional service manager has an average salary of $97,948, which is higher than the $74,009 average annual salary of a service manager.
The top three skills for a service manager include POS, performance reviews and cash handling. The most important skills for a regional service manager are customer service, customer satisfaction, and service management.
| Service Manager | Regional Service Manager | |
| Yearly salary | $74,009 | $97,948 |
| Hourly rate | $35.58 | $47.09 |
| Growth rate | 6% | 5% |
| Number of jobs | 341,785 | 161,025 |
| Job satisfaction | 4 | - |
| Most common degree | Bachelor's Degree, 52% | Bachelor's Degree, 58% |
| Average age | 44 | 46 |
| Years of experience | 6 | 8 |
Service managers are employees who oversee the departments related to providing services to customers. They ensure that service delivery agreements are met by employees in the department. Service managers meet with stakeholders to set service delivery metrics and department goals. They then create strategies to reach these metrics and goals. They are responsible for cascading such goals and metrics to their employees and ensuring that the employees understand what they need to do. Service managers should have a deep understanding and appreciation of the company and its business so that they can create strategies that are in line with the company's identity. They should also be familiar with the customer profiles of the company. Service managers are also responsible for creating department reports and sharing these with stakeholders.
A regional service manager is responsible for handling service solutions and monitoring the staff's performance in providing the highest quality services for customers within their designated areas. Service managers manage the budget and resources allocation to support business functions and operational maintenance. They also assist the service staff in responding to the customers' inquiries and concerns and resolving their complaints. A regional service manager must have excellent communication and leadership skills to help the team maximize productivity and improve efficiency.
Service managers and regional service managers have different pay scales, as shown below.
| Service Manager | Regional Service Manager | |
| Average salary | $74,009 | $97,948 |
| Salary range | Between $47,000 And $116,000 | Between $60,000 And $158,000 |
| Highest paying City | San Francisco, CA | Mountain View, CA |
| Highest paying state | New York | California |
| Best paying company | Latham & Watkins | |
| Best paying industry | Technology | Professional |
There are a few differences between a service manager and a regional service manager in terms of educational background:
| Service Manager | Regional Service Manager | |
| Most common degree | Bachelor's Degree, 52% | Bachelor's Degree, 58% |
| Most common major | Business | Business |
| Most common college | University of Pennsylvania | University of Southern California |
Here are the differences between service managers' and regional service managers' demographics:
| Service Manager | Regional Service Manager | |
| Average age | 44 | 46 |
| Gender ratio | Male, 71.1% Female, 28.9% | Male, 80.8% Female, 19.2% |
| Race ratio | Black or African American, 6.1% Unknown, 4.3% Hispanic or Latino, 15.0% Asian, 6.3% White, 67.7% American Indian and Alaska Native, 0.5% | Black or African American, 3.2% Unknown, 4.4% Hispanic or Latino, 9.8% Asian, 4.1% White, 78.2% American Indian and Alaska Native, 0.2% |
| LGBT Percentage | 10% | 7% |