Explore jobs
Find specific jobs
Explore careers
Explore professions
Best companies
Explore companies
The differences between service managers and service center managers can be seen in a few details. Each job has different responsibilities and duties. It typically takes 4-6 years to become both a service manager and a service center manager. Additionally, a service manager has an average salary of $74,009, which is higher than the $40,821 average annual salary of a service center manager.
The top three skills for a service manager include POS, performance reviews and cash handling. The most important skills for a service center manager are OSHA, LTL, and payroll.
| Service Manager | Service Center Manager | |
| Yearly salary | $74,009 | $40,821 |
| Hourly rate | $35.58 | $19.63 |
| Growth rate | 6% | 6% |
| Number of jobs | 341,785 | 319,460 |
| Job satisfaction | 4 | - |
| Most common degree | Bachelor's Degree, 52% | Bachelor's Degree, 61% |
| Average age | 44 | 44 |
| Years of experience | 6 | 6 |
Service managers are employees who oversee the departments related to providing services to customers. They ensure that service delivery agreements are met by employees in the department. Service managers meet with stakeholders to set service delivery metrics and department goals. They then create strategies to reach these metrics and goals. They are responsible for cascading such goals and metrics to their employees and ensuring that the employees understand what they need to do. Service managers should have a deep understanding and appreciation of the company and its business so that they can create strategies that are in line with the company's identity. They should also be familiar with the customer profiles of the company. Service managers are also responsible for creating department reports and sharing these with stakeholders.
A service center manager is responsible for managing staff performance and monitoring the efficiency of service operations to provide the highest customer satisfaction according to business functions and requirements. Service center managers strategize techniques to maximize operational productivity and identifying cost-reduction procedures with high-quality deliverables. They also negotiate contracts with suppliers, as well as meeting with potential clients to discuss business services, generating more revenue resources to maintain the company's financial stability and performance in the market.
Service managers and service center managers have different pay scales, as shown below.
| Service Manager | Service Center Manager | |
| Average salary | $74,009 | $40,821 |
| Salary range | Between $47,000 And $116,000 | Between $30,000 And $54,000 |
| Highest paying City | San Francisco, CA | Syracuse, NY |
| Highest paying state | New York | Rhode Island |
| Best paying company | Latham & Watkins | Capgemini |
| Best paying industry | Technology | Energy |
There are a few differences between a service manager and a service center manager in terms of educational background:
| Service Manager | Service Center Manager | |
| Most common degree | Bachelor's Degree, 52% | Bachelor's Degree, 61% |
| Most common major | Business | Business |
| Most common college | University of Pennsylvania | University of Pennsylvania |
Here are the differences between service managers' and service center managers' demographics:
| Service Manager | Service Center Manager | |
| Average age | 44 | 44 |
| Gender ratio | Male, 71.1% Female, 28.9% | Male, 73.6% Female, 26.4% |
| Race ratio | Black or African American, 6.1% Unknown, 4.3% Hispanic or Latino, 15.0% Asian, 6.3% White, 67.7% American Indian and Alaska Native, 0.5% | Black or African American, 6.2% Unknown, 4.3% Hispanic or Latino, 15.4% Asian, 6.4% White, 67.1% American Indian and Alaska Native, 0.5% |
| LGBT Percentage | 10% | 10% |