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The differences between service managers and service delivery managers can be seen in a few details. Each job has different responsibilities and duties. While it typically takes 4-6 years to become a service manager, becoming a service delivery manager takes usually requires 6-8 years. Additionally, a service delivery manager has an average salary of $102,213, which is higher than the $74,009 average annual salary of a service manager.
The top three skills for a service manager include POS, performance reviews and cash handling. The most important skills for a service delivery manager are service delivery, project management, and cloud.
| Service Manager | Service Delivery Manager | |
| Yearly salary | $74,009 | $102,213 |
| Hourly rate | $35.58 | $49.14 |
| Growth rate | 6% | 16% |
| Number of jobs | 341,785 | 71,475 |
| Job satisfaction | 4 | - |
| Most common degree | Bachelor's Degree, 52% | Bachelor's Degree, 67% |
| Average age | 44 | 47 |
| Years of experience | 6 | 8 |
Service managers are employees who oversee the departments related to providing services to customers. They ensure that service delivery agreements are met by employees in the department. Service managers meet with stakeholders to set service delivery metrics and department goals. They then create strategies to reach these metrics and goals. They are responsible for cascading such goals and metrics to their employees and ensuring that the employees understand what they need to do. Service managers should have a deep understanding and appreciation of the company and its business so that they can create strategies that are in line with the company's identity. They should also be familiar with the customer profiles of the company. Service managers are also responsible for creating department reports and sharing these with stakeholders.
A service delivery manager is primarily responsible for overseeing department operations, ensuring everything is running smoothly and that all customers receive optimal services. They are also responsible for performing technical tasks such as addressing issues and concerns, troubleshooting, spearheading system repairs and maintenance, and performing corrective measures. They also have clerical duties such as producing progress reports and presentations, maintaining data and records, managing budgets and expenditures, setting goals, assessing workforce performance, and adhering to deadlines. Furthermore, as a manager, it is essential to lead and encourage the team, all while prioritizing customer satisfaction.
Service managers and service delivery managers have different pay scales, as shown below.
| Service Manager | Service Delivery Manager | |
| Average salary | $74,009 | $102,213 |
| Salary range | Between $47,000 And $116,000 | Between $74,000 And $140,000 |
| Highest paying City | San Francisco, CA | Stamford, CT |
| Highest paying state | New York | Connecticut |
| Best paying company | Latham & Watkins | McKinsey & Company Inc |
| Best paying industry | Technology | Finance |
There are a few differences between a service manager and a service delivery manager in terms of educational background:
| Service Manager | Service Delivery Manager | |
| Most common degree | Bachelor's Degree, 52% | Bachelor's Degree, 67% |
| Most common major | Business | Business |
| Most common college | University of Pennsylvania | Carnegie Mellon University |
Here are the differences between service managers' and service delivery managers' demographics:
| Service Manager | Service Delivery Manager | |
| Average age | 44 | 47 |
| Gender ratio | Male, 71.1% Female, 28.9% | Male, 72.3% Female, 27.7% |
| Race ratio | Black or African American, 6.1% Unknown, 4.3% Hispanic or Latino, 15.0% Asian, 6.3% White, 67.7% American Indian and Alaska Native, 0.5% | Black or African American, 6.6% Unknown, 5.2% Hispanic or Latino, 9.9% Asian, 12.7% White, 65.4% American Indian and Alaska Native, 0.2% |
| LGBT Percentage | 10% | 11% |