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  • Sr. Customer Service Manager

    Java House

    Service manager job in Carmel, IN

    We're not just crafting cold brew, we're revolutionizing the beverage industry. At Java House, our Peel & Pour Pods are redefining how cold brew is experienced, delivering café-quality coffee with unmatched convenience - zero equipment and zero hassle, just amazingly smooth and bold flavor in every pod. Now is your chance to join a fast-growing and innovative team that is reshaping how the world views coffee. If you are energized by growth, inspired by innovation, and ready to be a part of something big - let's chat! JOB DESCRIPTION We are seeking a Sr. Customer Service Manager to support the Java House business by delivering exceptional service to our customers, distributors, and retail partners. This role is responsible for managing orders, resolving issues, and providing product information, while maintaining a high level of professionalism and accuracy. The ideal candidate has customer service experience, strong communication and problem-solving skills, and thrives in a fast-paced, product-driven environment. RESPONSIBILITIES Serve as the primary point of contact for all Java House B2B and B2C customers Support order processing and entry, product shipments, customer portal questions, troubleshoot portal issues, product information, and maintain customer accounts Handle all inbound calls and emails in an appropriate manner Collaborate with Sales, Logistics/Supply Chain, Marketing, and Operations to address customer needs and resolve issues in a timely manner Build strong relationships with customers and retail partners to support long-term loyalty Maintain detailed and accurate records of customer interactions using CRM (Salesforce) Provide all feedback to internal teams to improve service, product quality, and processes Track and report order shorts, and lost sales and identify root causes QUALIFICATIONS Bachelor's degree in marketing, business administration, or related field 3-5+ years' experience in customer service role; 1+ year in leadership role Proficiency in CRM and ERP software and Microsoft Office Suites Ability to read and analyze Power BI reports and dashboards Knowledge in food and beverage, retail, or consumer packaged goods industry preferred KNOWLEDGE AND SKILLS Strong interpersonal skills, with the ability to influence and collaborate with cross-functional teams, and work effectively with others Commitment to understanding and meeting customer needs while maintaining a positive customer experience Ability to manage multiple projects and tasks simultaneously, set priorities, and follow through in a timely manner Solution-oriented problem solving with attention to detail and accuracy in handling information and data Skilled in handling complaints, resolving issues diplomatically, and turning challenges into opportunities Proactive in identifying and addressing issues before they arise Create and foster excellent customer relationships and a positive brand image while demonstrating the company's core values
    $61k-118k yearly est. 3d ago
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  • Center Manager in Training - Relocation Required

    Biolife Plasma Services 4.0company rating

    Service manager job in Indianapolis, IN

    By clicking the "Apply" button, I understand that my employment application process with Takeda will commence and that the information I provide in my application will be processed in line with Takeda's Privacy Notice (************************************** and Terms of Use (********************************************* . I further attest that all information I submit in my employment application is true to the best of my knowledge. **Job Description** **Senior Operations Management Trainee (Senior OMT)** Are you a senior leader interested in bringing your expertise to a place where you can feel good about the work you do? Do you want to develop new skills and set yourself up for continued growth? As a **Senior Operations Management Trainee** at BioLife, you will participate in an advanced leadership development program that will take you to our plasma centers across the country. You'll travel up to 95% of the time to learn the business while networking with supportive leaders and prepare yourself for accelerated career growth. After completing the program and obtaining a Plasma Center Operations Manager role, you'll relocate to one of BioLife's locations. **Our growth is your bright future.** Opportunities to grow as a leader are within your reach. With the incredible growth of 235+ BioLife Plasma Services centers across the U.S., the future looks bright for you. When you work at BioLife, you'll feel good knowing what you do makes a difference. **_A typical day for you may include:_** + **Continuous Learning & Development:** The expedited training program lasts approximately six months. Upon completion, you'll have 12 months to obtain a Plasma Center Manager position. During this time, you'll receive hands-on experience and have mentorship opportunities. Drive your own learning plan that covers all aspects of managing our high-volume blood plasma collection facilities. + **Team Management:** You'll use your interpersonal and communication skills to cultivate a positive environment and motivate a team of diverse individuals. Provide employee feedback, conduct performance reviews, support team members' development, participate in staff planning and recruiting, and engage and retain employees. + **Career Advancement:** Work towards obtaining a Plasma Center Operations Manager position by completing the training program, networking, and building relationships across BioLife. As you progress your career at BioLife, you'll have opportunities to open and operate brand new plasma centers. + **Supportive Teamwork:** You'll work in our fast-paced, team environment; provide operational support; conduct management training; problem-solve; and communicate with senior management. + **Exceptional Customer Service:** Retain donors by creating a positive donor experience. You may also assist with production. + **Travel Opportunities:** Learn from and network with BioLife team members across the country. You'll be able to return home every other weekend. **REQUIRED QUALIFICATIONS:** + Relocation Required upon graduation/completion of Trainee Program. You will be able to choose which location you would like to apply to. + 3-5 years of experience leading medium to large teams (20+ direct reports) + Up to 90-100% travel during the Trainee Program + Ability to walk and/or stand for the entire work shift + Willingness to travel and work at various BioLife locations across the country + Ability to work evenings, weekends, and holidays + Have a valid driver's license for the entire duration of the program + Ability to lean, bend, stoop, crouch, and reach above shoulders and below knees + Ability to lift up to 5 lbs., and occasional lifting of materials up to 32 lbs. and rarely 50 lbs. + Fine motor coordination, depth perception, and ability to hear equipment from a distance + Due to potential exposure to bloodborne pathogens (risk level 1), 90% of work tasks require prolonged glove wear **PREFERRED QUALIFICATIONS:** + Associates or Bachelor's Degree + Experience working with SOPs, GDP, GMP, CLIA, and the FDA + Experience working in a highly regulated or high-volume retail environment + Excellent interpersonal, organizational, technical, and leadership skills **About BioLife Plasma Services** Every day at BioLife, we feel good knowing that what we do helps improve the lives of patients with rare diseases. While you focus on our donors, we'll support you. We offer a purpose you can believe in, a team you can count on, opportunities for career growth, and a comprehensive benefits program, all in a fast-paced, friendly environment. _BioLife Plasma Services is a subsidiary of Takeda Pharmaceutical Company Ltd._ _Equal Employment Opportunity_ \#LI-Remote **BioLife Compensation and Benefits Summary** We understand compensation is an important factor as you consider the next step in your career. We are committed to equitable pay for all employees, and we strive to be more transparent with our pay practices. **For Location:** USA - MA - Virtual **U.S. Base Salary Range:** $80,000.00 - $110,000.00 The estimated salary range reflects an anticipated range for this position. The actual base salary offered may depend on a variety of factors, including the qualifications of the individual applicant for the position, years of relevant experience, specific and unique skills, level of education attained, certifications or other professional licenses held, and the location in which the applicant lives and/or from which they will be performing the job. The actual base salary offered will be in accordance with state or local minimum wage requirements for the job location. U.S. based employees may be eligible for short-term and/or long-term incentives. U.S. based employees may be eligible to participate in medical, dental, vision insurance, a 401(k) plan and company match, short-term and long-term disability coverage, basic life insurance, a tuition reimbursement program, paid volunteer time off, company holidays, and well-being benefits, among others. U.S. based employees are also eligible to receive, per calendar year, up to 80 hours of sick time, and new hires are eligible to accrue up to 120 hours of paid vacation. **EEO Statement** _Takeda is proud in its commitment to creating a diverse workforce and providing equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, gender expression, parental status, national origin, age, disability, citizenship status, genetic information or characteristics, marital status, status as a Vietnam era veteran, special disabled veteran, or other protected veteran in accordance with applicable federal, state and local laws, and any other characteristic protected by law._ **Locations** USA - MA - VirtualUSA - MA - Attleboro, USA - MA - Medford, USA - MA - Worcester **Worker Type** Employee **Worker Sub-Type** Regular **Time Type** Full time **Job Exempt** Yes It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
    $80k-110k yearly 4d ago
  • Plant Manager

    Sterling Engineering

    Service manager job in Indianapolis, IN

    Plant Manager - Small Operations Pay Rate:$100-$120k BOE Benefits: Medical, Dental, Vision, PTO, 401K We are seeking a proactive and experienced Plant Manager to lead and optimize our Indianapolis tortilla manufacturing facility. This critical leadership role will ensure operations consistently reflect our company's tradition of uncompromising quality, safety, and authentic production methods. Key Duties & Responsibilities Oversee daily operations across production, packaging, maintenance, sanitation, receiving, and shipping, ensuring volume, quality, and schedule goals are achieved. Enforce and champion safety, OSHA, and regulatory compliance throughout the facility. Develop, manage, and monitor plant budgets, supporting the annual planning process and cost-control initiatives. Drive continuous improvement programs (Lean, Six Sigma, waste reduction) to elevate efficiency, safety, and quality. Supervise, coach, and develop direct reports (supervisors, production leads) by setting clear expectations, conducting performance reviews, and fostering growth. Analyze operational data (OEE, uptime, efficiency) to identify gaps and implement improvement strategies. Act as a visible leader, communicating plant objectives, holding regular team meetings, and promoting employee engagement. Ensure production meets company standards of quality and authenticity (e.g., whole-kernel corn tortillas, no preservatives). Qualifications Bachelor's degree in Operations Management, Engineering, or a related field (preferred). 5-10 years of progressive manufacturing leadership experience, ideally in food production. Strong leadership, communication, and problem-solving skills with a proven track record in safety and Lean practices. Proficiency in Microsoft Office; experience with production systems and data analysis tools. Ability to balance uncompromising quality standards with cost, efficiency, and safety. Bilingual in English and Spanish required
    $100k-120k yearly 3d ago
  • ServiceNow Delivery Lead Manager

    Accenture 4.7company rating

    Service manager job in Carmel, IN

    We Are: A global professional services organization, which includes being a vital services partner to the world's major cloud providers - ServiceNow, AWS, Azure, Google, and others. Choose Accenture and make delivering innovative work part of your extraordinary career! The Accenture ServiceNow Business Group's platform-led approach unites the industry and technology transformation expertise of Accenture with ServiceNow to deliver on the promise of digital business. We help our clients thrive in the cloud continuum, reimagine service and customer operations, and modernize work to achieve the full potential of the platform. Accenture's ServiceNow practice can help any organization determine how to best respond to changing business needs and coordinate services across the enterprise for greater speed, agility and efficiency, all delivered at scale. Learn more about ServiceNow at Accenture Here You Are: A ServiceNow Delivery Lead Manager responsible for the successful delivery of ServiceNow solutions and services in a client consulting environment. * An experienced ServiceNow developer. * You're willing to roll up your sleeves to develop in the ServiceNow platform for our clients. * You take time to seek out information about new applications in ServiceNow and stay up to date on the latest offerings. * You are someone that is process oriented and prefers order over chaos. * You are comfortable asking for help from peers and Subject Matter Experts * Strong background working with Enterprise Software companies and/or Consulting companies. The Work: * Lead consulting engagements from post sales stage to successful delivery of the project in terms of scope, deliverables, budget, client satisfaction and achievement of required business outcomes. * Manage all aspects of project delivery and solution delivery * Lead and manage the implementation project team * Prepare all client facing and internal deliverables such as project plan, issues/risk register and weekly status reports * Identify opportunities to provide additional value to our clients and to work internally with the ServiceNow account teams to progress * Drive the continuous improvements of our implementation methodology and service offerings based on client experiences * Proven experience of leading the deployment of Enterprise Software (ideally ITIL related) solutions in client environments * Strong background working with Enterprise Software companies and/or Consulting companies * Demonstrated ability to influence and consult (providing options with pros, cons and risks) while providing thought leadership to sponsors/stakeholders in solving governance, program/project management, business process and/or technical problems * As a member of the ServiceNow Business Group you will have access to our robust training and certification opportunities. Travel may be required for this role. The amount of travel will vary from 0 to 100% depending on business need and client requirements. Qualification Basic Qualifications * Minimum 5 Years' knowledge and experience working with or implementing ServiceNow * Minimum 3 Years' experience in JavaScript or related application development * Completed Certification - ServiceNow Certified System Administrator (CSA) * Minimum of 1 ServiceNow Certified Implementation Specialist (CIS) certifications * Bachelor's degree or equivalent (minimum 12 years) work experience. (If Associate's Degree, must have minimum 6 years work experience) Bonus Points if you have * PMP or CSM certification * Strong interpersonal skills, customer centric attitude * Proven team player and team builder * Strong organizational and analytical skills * Familiarity with SaaS deployments and its supporting architecture * A degree or equivalent, preferably in Information Technology and a proven background in consulting and project management * ITIL V3 or V4 Foundations Certification preferred Professional Skill Requirements * Proven ability to build, manage and foster a team-oriented environment * Proven ability to work creatively and analytically in a problem-solving environment * Desire to work in an information systems environment. * Excellent communication (written and oral) and interpersonal skills. * Excellent leadership and management skills. Compensation at Accenture varies depending on a wide array of factors, which may include but are not limited to the specific office location, role, skill set, and level of experience. As required by local law, Accenture provides a reasonable range of compensation for roles that may be hired as set forth below. We accept applications on an on-going basis and there is no fixed deadline to apply. Information on benefits is here. Role Location Annual Salary Range California $94,400 to $266,300 Cleveland $87,400 to $213,000 Colorado $94,400 to $230,000 District of Columbia $100,500 to $245,000 Illinois $87,400 to $230,000 Maryland $94,400 to $230,000 Massachusetts $94,400 to $245,000 Minnesota $94,400 to $230,000 New York/New Jersey $87,400 to $266,300 Washington $100,500 to $245,000 #LI-NA-FY25 Locations
    $85k-111k yearly est. 4d ago
  • Plant Manager

    DSJ Global

    Service manager job in Indianapolis, IN

    The Plant Manager is responsible for overseeing all daily operations of a specialty chemical manufacturing facility to ensure safety, quality, productivity, and efficiency standards are met. This role leads cross‑functional teams, drives continuous improvement initiatives, manages budgets, and ensures the facility operates in alignment with organizational goals and regulatory requirements. The Plant Manager will have the following responsibilities: Manage day‑to‑day plant operations including production, maintenance, and quality. Ensure production goals are met while maintaining high standards of safety, quality, and efficiency. Develop and implement operational strategies that optimize workflow and resource utilization. Promote a strong safety culture and ensure full compliance with OSHA and other regulatory standards. Lead, mentor, and develop supervisors, department leaders, and hourly staff. Implement and champion Lean, Six Sigma, or other continuous improvement methodologies. Identify operational bottlenecks and drive initiatives to reduce waste and improve productivity Monitor KPIs and operational metrics; create action plans to address performance gaps. The Plant Manager should have the following qualifications: Bachelor's degree in Engineering, Operations Management, Business, or related field. 7-10+ years of manufacturing experience, including 5+ years in a leadership or management role. Strong knowledge of safety regulations, lean manufacturing, and production best practices. Proven ability to lead teams and drive results in a fast‑paced environment.
    $84k-117k yearly est. 3d ago
  • Assistant Store Manager

    Bootbarn, Inc. 4.2company rating

    Service manager job in Indianapolis, IN

    The Assistant Store Manager is an essential part of the store leadership team and is responsible for collaborating with the Store Manager to cultivate and maintain an environment that supports the Boot Barn Mission, Vision, and Values. The Assistant Store Manager plays an important role in upholding exceptional customer service, partner development and engagement, merchandising standards, store operations and attainment of store sales goals. The Assistant Store Manager will partner with the Store Manager and District Manager in pursuit of year-over-year increases and improved processes and productivity. Boot Barn is where community comes first. We thrive on togetherness, collaboration, and belonging. We build each other up, listen intently, and implement out-of-the-box ideas. We celebrate new innovations, congratulate one another's achievements, and most importantly support each other. At Boot Barn, we work together to make a positive impact on the world around us, and by working collectively with encouragement, we consider ourselves "Partners." With the values of the West guiding us, Boot Barn celebrates heritage, welcomes all, and values each unique Partner within our Boot Barn community. Our vision is to offer everyone a piece of the American spirit -- one handshake at a time. ASSISTANT STORE MANAGER DUTIES Lead partners to foster a service & selling culture and exceed overall expectations to build long-standing customer relationships. Review goals with partners, providing consistent and timely coaching, actionable feedback, and recognition of excellence. Lead by example, being present on the sales floor during peak business hours. Implement and maintain an environment of continuous learning and assist with partner training plans to improve store performance results across both operational and merchandising areas. Develop individual team members to meet various career goals within in the company. Collaborate with the Store Manager to adapt to changing business needs and procedures; adjust store schedule as needed, implement operational directives, train operational staff on new policies and procedures, and communicate with all appropriate District, Region and Store Support Center partners as needed. Assess and communicate localized customers' needs to Store Manager. Collaborate with the Store Manager to plan and execute successful volume driving events that involve outreach to the local community/market Lead and coach associates in building customer engagement through the Boot Barn Credit Card and B Rewarded Loyalty Programs. Provide accountability for achieving individual and team goals. Ensure appropriate merchandise stock levels, merchandise adjacencies and presentations, signing and assortments to meet the needs of your customer along with adhering to all Company visual presentation guidelines. Accountable for markdown compliance and execution. Ensure product receipts are processed accurately and in a timely manner. Partner with Store Manager on inventory shrink plans and act as key driver of this strategy with store team. Maintain personal knowledge in across all product categories (western boots, work boots, denim, hats and add-ons) and coach and train partners in these areas. Complete all opening and closing procedures to company standards and comply with the company's Time and Attendance policy and procedures. Adhere to and enforce all local, federal and state laws in addition to Company policies, procedures, and practices. Possess well-developed business acumen and understands all aspects of the store's operations. Demonstrate high degree of professionalism in communication, attitude and teamwork with customers, team members, corporate partners and vendors. Additionally, demonstrate high level of quality work, attendance and appearance. Additional duties as assigned by District Manager or Store Support Center partners. QUALIFICATIONS Associate's Degree and/or 2 to 4 years of experience in retail store management Experience managing direct reports and leading teams in a selling environment. Strong organizational and time management skills with the ability to manage multiple priorities. Strong communication, customer service, time management and organizational skills. Availability to work a variety of shifts to meet business needs including nights, weekends and holidays. Flexibility with scheduling and willing to work extended hours when necessary. Up to 15% travel to support local stores, as needed. COMPETENCIES Business Acumen: Applies a comprehensive understanding of store operations, key performance drivers, and goals to make informed decisions that improve business performance. Conflict Management: Addresses conflict directly and professionally, fostering open communication and resolution strategies that strengthen team alignment and productivity. Customer-Centric: Approach Promotes a customer-first selling culture by modeling service behaviors that prioritize consistent, high-quality experiences to build loyalty and trust. Leadership & Team Development: Leads with Boot Barn's core values and invests in the growth of team partners by setting clear expectations, coaching consistently, and developing their skills for long-term success. Strategic Thinking: Anticipates future challenges and opportunities using performance results, making aligned decisions that support the company vision and mission and guide the store's long-term goals. PARTNER BENEFITS & ADDITIONAL COMPENSATION OPPORTUNITIES Competitive hourly rate* plus selling incentives (SPIFFS) and monthly store sales bonus opportunity. Merchandise discount: 50% off of Exclusive Brands and 40% off of third-party brands. Paid Time Off plan for year-round Boot Barn Partners. Medical, Dental, Vision and Life Insurance. 401(k) plan with generous company matching. Flexible schedules and work/life balance. Opportunities for growth at every level -- we are opening 50+ new stores each year. Compensation varies based on geography, skills, experience, and tenure For eligible Boot Barn Partners PHYSICAL DEMANDS & WORK ENVIRONMENT In general, the following physical demands are representative of those that must be met by a Partner to successfully perform the essential functions of this job. Reasonable accommodations may be made to allow differently abled individuals to perform the essential functions of the job. Standing, walking, and squatting more than fifty percent of the work shift. Bending, stooping, kneeling and squatting occasionally throughout scheduled shifts. Ability to use a ladder and/or step stool occasionally. Required to lift, move and carry up to 40 pounds. Ability to read, count and write to accurately complete all documentation and reports. Must be able to see, hear and speak in order to communicate with partners and customers. Specific vision abilities include close vision, distance vision, peripheral vision, depth perception and ability to adjust focus. Manual dexterity required using hands to finger; handle, feel and type; reach with hands and arms. [ ] Sedentary: Limited activity, no lifting, limited walking [ ] Light: Office work, some lifting, bending, stooping or kneeling, walking [ X ] Moderate: Mostly standing, walking, bending, frequent lifting [ ] Arduous: Heavy lifting, bending, crawling, climbing In general, the following conditions of the work environment are representative of those that a Partner encounters while performing the essential functions of this job. Reasonable accommodations may be made to allow differently abled individuals to perform the essential functions of the job within the environment. * The workspace is clean, orderly, properly lighted and ventilated with the proper safety compliance. * Noise levels are considered moderate. Boot Barn, Inc. reserves the right to make exceptions to modify or eliminate this document or its content. This document supersedes all previous policies, procedures or guidelines pertaining to this subject. Our core value of community bands us together in supportive and inclusive ways to drive our collective success. Boot Barn provides equal employment opportunity to all applicants and partners without regard to race, color, religion, sex, sexual orientation, age, national or ethnic origin, veteran or military status, disability, as well as any other protected status under the law. Americans with Disabilities Act (ADA) - Boot Barn will provide reasonable accommodations (such as a qualified sign language interpreter or other personal assistance) with the application process upon your request as required by applicable laws. If you have a disability and require assistance in this application process, please visit your nearest Boot Barn Store or Distribution Center or reach out to Human Resources at **************, Option 4. California Privacy Notice
    $36k-42k yearly est. 7d ago
  • Branch Manager

    Morales Group, Inc. 4.0company rating

    Service manager job in Indianapolis, IN

    About Morales Group: Morales Group is a nationally recognized Indianapolis based MBE staffing company. We draw upon the unique spirit and ability of a globally diverse workforce to enhance our client's business agility, productivity and competitiveness. We believe we are here for a purpose - building better futures, one story at a time. Being part of our story means making the world better. Learn more: moralesgroup.net Why Morales Group? We want you to be part of our mission to build better futures. We believe in the relentless pursuit of growth and development of all our teammates. We show courage by communicating candidly and sharing bold ideas. We work humbly to create an inclusive and trusting community. And we are relentless in our pursuit of being a light to our clients and teammates. If you are ready to jump on board with a high growth organization, Morales Group is the place for you. Join our globally diverse culture filled with deep camaraderie and passion for a bolder future. We need hungry, humble and people-smart leaders to help pave the way. The Position: The Branch Manager at Morales Group plays a key role in the success of our organization. The branch manager will supervise a staff as well as oversee the operations of their specified branch. They will also be responsible for the onboarding of new and at-risk clients to ensure that clients are continually moving towards an integrated use of the organization product lines and services. This position also will ensure the quality for services provided to our new and existing customer base. This Position will interact with recruiting, client services, payroll, sales and management in the performance of daily responsibilities. The Duties: Manage multiple projects while continually identifying barriers to implementation & productivity. Monitor and report on client metrics to continuously ensure satisfaction and partnership success. Assist in client assignments and allocating human capital resources. Identify process improvement opportunities and facilitate focus groups to address and implement changes. Assist with goal setting and performance evaluations of operations team. Monitor projects and/or staffing solutions to ensure that they efficiently and effectively provide needed services while staying within budgetary limits. Be able to provide cost analysis on all current and past jobs. Collaborate with the Executive Team to develop and implement plans for the operational infrastructure of systems, processes, and personnel designed to accommodate the rapid growth objectives Responsible for total management of assigned territory to include, but not limited to: order fill ratio, client satisfaction, accurate payroll execution within teams, profitable sales growth of clients/territory, safety programs for effective risk management, associate development, expense control, continuous improvement of gross margins, increased profitability, and P & L management Works closely with team on any workplace injuries that occur; ensuring team follows injury reporting process. Actively works with safety team on light duty accommodations. Attend and participate in monthly safety committee meetings. Sales/Business Development: Assist the client service/sales team on calls to current/future clients to develop a relationship with the current/future companies. Assist the client service/sales team on calls to current/future clients to penetrate deeper into their organization with contacts and product offerings. Ensure client satisfaction of key accounts through implementation of Quarterly Business Reviews Resolve issues with at risk client(s) dissatisfaction and negotiate solutions that meet the at-risk client(s) needs. Facilitate new on-site start-ups or entry into new markets. Responsible for driving the company to achieve and surpass profitability, cash flow, and business goals/objectives. Travel to customer sites, prospective customer sites, training and meetings as required. Responsible for New client folders, safety tours, and safety programs within assigned territory. Supervision: Provide regular updates and work closely with Director of Operations and leadership to improve overall deployment of our organization products and services Provided day-to day leadership and management that reflect the mission and core value of the company Supervise and coordinate activities assigned by the Director of Operations Provide solutions to both internal and external workflows to resolve issues that arise Consistently attract, interview and recommend the employment of applicants for internal positions to retain a highly competent and qualified operations team Responsible for the measurements and effectiveness of all processes, internal and external Provide timely, accurate, and complete reports on the operating condition of the company Assess team members strengths/weaknesses and utilization to assigned tasks, responsibilities, and accountabilities Manage staff, preparing work schedules and assigning specific duties Maintains good communication/working relationships with all departments in the organization Reports all hazardous conditions/equipment to his/her manager immediately Fulfills job responsibilities in accordance with the standards set out in the organization's “Code of Business Conduct” Motivate and lead a high-performance team of managers and staff; attract, recruit, and retain associates and facilitate management career development program. Foster a success-oriented, accountable, and ethical environment within the company The Qualities: Knowledge of other languages is helpful but not required. Previous experience leading a high performing team, preferably in staffing. Ability to coach, mentor and develop direct reports. Strong communication skills and with great active listening skills. Ability to be accurate, concise, and detail oriented. Lives our core values daily of being humble, being courageous and being a light. Knowledge of Department of Labor Laws both Federal/State specific preferred High School and Higher Education preferred Morales Group Benefits: Health insurance - Medical, vision, dental and life insurance plans available. Disability Insurance - Short-term and long-term coverage. Paid Baby Bonding Time - because family is important. Competitive PTO (Paid Time Off) 401k Plan - for saving for the future. Professional Development - From our Udemy partnership to monthly workshops to continuing education tuition reimbursement program - we believe in developing our team. A culture of Giving Back - Paid Volunteer Hours Passport Program - we want to keep the team engaged in the culture we have built. What we value: Be Humble Show up with no Ego and serve others. Be Courageous Be willing to step out for what is right and use your voice. Be a light Shine bright when there is darkness. Be Gritty Stay hungry, overcome challenges, produce results Morales Group provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
    $42k-59k yearly est. 3d ago
  • Assistant Manager - Fashion Mall At Keystone

    Banana Republic, Inc.

    Service manager job in Indianapolis, IN

    As an Assistant Manager, you set the tone for the store and the team and help bring our brand to life for our customers. Youre responsible for driving profitable sales growth through all aspects of the store including; customer and product operation Assistant Manager, Fashion, Manager, Customer Experience, Assistant, Leader, Management
    $26k-44k yearly est. 2d ago
  • Fairfield Inn & Suites Indianapolis East - Dual Assistant General Manager

    Aimbridge Hospitality 4.6company rating

    Service manager job in Indianapolis, IN

    Approach all encounters with guests and employees in an attentive, friendly, courteous and service oriented manner. Maintain regular attendance in compliance with Aimbridge Hospitality standards, as required by scheduling which will vary according to General Manager, Manager, Guest Service, Assistant, Suite, Hospitality, Restaurant
    $33k-48k yearly est. 8d ago
  • Operations Manager - Customer Engagement Center

    Disclaimer: Oneamerica Financial

    Service manager job in Indianapolis, IN

    At OneAmerica Financial, our purpose is to create more certainty for our customers that leads to better moments, every day. Our commitment is to advance stability and growth in every solution and relationship. We deliver financial strength that builds for generations, and we are always aspiring, looking ahead, and collaborating to achieve more, together. Come be a part of this journey with us as we champion lives! Job Summary The Operations Manager leads teams by translating strategic goals into actionable operational processes, ensuring alignment with the Empowerment With Accountability (EWA) framework. This role is pivotal in optimizing customer experience, maintaining performance standards, and fostering associate development across multiple functional areas. The Operations Manager oversees operations within the Individual Life Financial Services (ILFS) environment, which includes diverse systems, products, and companies-ranging from legacy contracts to newly issued products. Effective communication across all organizational levels and with external stakeholders is essential. What you will do: This role will support our Customer Engagement Center Team within our Individual Life Financial Services (ILFS) business area. This includes the following: Coaching, mentoring, workforce development Ensuring Team is properly staffed Ensures associates are trained properly Drives efficiencies and process improvement Integrating EWA into daily operations Managing escalations and resolving issues Aligning team capabilities with forecasted volumes Achieving service level and performance metrics Supporting peers and cross-functional collaboration Monitors call quality Leading or contributing to projects and process improvements What you will need: College degree in Business Administration, Insurance, or related field required. 3-5 years of experience in management role with direct reports 2-3 years of call center experience Strong leadership and team management skills Excellent analytical, problem-solving, and decision-making abilities Deep understanding of insurance processes and regulatory requirements Proficiency in operational software and data analysis tools Experience with Five9 phone system preferred but not required Exceptional communication and interpersonal skills Equivalent combinations of education and experience considered Salary Band: 6A #LI - SC1 This selected candidate will be expected to work hybrid in Indianapolis, IN. The candidate will also be expected to physically return to the office in IN as business needs dictate or for team-building and collaboration. If you are offered and accept this position, please be advised that OneAmerica Financial does not have any offices located in the State of New York and OneAmerica Financial associates are not permitted to work remotely in the State of New York. Disclaimer: OneAmerica Financial is an equal opportunity employer and strictly prohibits unlawful discrimination based upon an individual's race, color, religion, gender, sexual orientation, gender identity/expression, national origin/ancestry, age, mental/physical disability, medical condition, marital status, veteran status, or any other characteristic protected by law. For all positions: Because this position is regulated by the Violent Crime Control and Law Enforcement Act, if an offer is made, applicants must undergo mandated background checks as a condition of employment. Such background checks include criminal history. A conviction is not necessarily an absolute bar to employment. Consistent with applicable regulatory guidelines and law, factors such as the age of the offense, evidence of rehabilitation, seriousness of violation, and job relatedness are considered. To learn more about our products, services, and the companies of OneAmerica Financial, visit oneamerica.com/companies.
    $77k-105k yearly est. 60d+ ago
  • Customer Service Manager

    Humane Society for Hamilton County 3.5company rating

    Service manager job in Fishers, IN

    Customer Service Manager Humane Society for Hamilton County (Fishers, IN) Starting Salary: $50,000 Schedule: Full-time - includes some nights and weekends. Reports to: Director of Operations Lead. Steady the front door. Save lives. Our Customer Service team is where the public meets our mission - adoptions, intakes, questions, emotions, and everything in between. We're looking for a Customer Service Manager who is calm under pressure, clear communicator, and always setting the team up to succeed. If you love leading people, creating strong systems, and delivering a customer experience that feels professional and human - you'll thrive here. What You'll Do Lead the daily operations of the front office/customer service team - overseeing staff performance, coaching, and accountability. Ensure every customer interaction is high-quality, mission-aligned, friendly, and professional. Train, assign, oversee, mentor, and (when needed) address performance issues to meet standards. Ensure shelter adoption team protocols and processes are effective and used consistently. Support and oversee intake and adoption processes, making sure the public receives accurate information. Step into tough moments: guide employees through complex situations and resolve escalated complaints/disputes. Build staffing coverage: ensure shifts are staffed, approve time off, and fill open shifts. Oversee supply ordering and inventory to keep the front office fully stocked. Track the details that matter: update contact info in PetPoint and keep adoption plans organized. Prepare monthly and yearly shelter reports for Board meetings. Support adoption counseling as needed: greet customers, answer phones, route calls, counsel/match adopters, and complete paperwork. Monitor Lost & Found resources (Craigslist, Indy Lost Pet, shelter lost reports) for possible matches. Close the day strong: reconcile cash drawer and credit card totals during end-of-day process. Partner with the Director of Operations to identify ways to increase revenue streams and improve front office results. Who You Are You embrace a No-Kill Philosophy and lead with integrity. You're a self-starter: you don't wait to be told what's broken - you fix it. You're confident in conflict resolution and can de-escalate with professionalism and empathy. You thrive in a fast-paced environment with heavy multitasking and shifting priorities. PetPoint experience is preferred. You're a strong communicator (written and verbal) and can coach others clearly. You're a motivating, diplomatic “people person” who builds trust and morale. You're flexible for nights/weekends. You can work in an environment with animal sounds, smells, and allergens. You have experience with behavior modification/testing programs. Why You'll Love Working Here At HSHC, compassion meets excellence. We offer: Full benefits (medical, dental, vision, disability, life insurance) Generous PTO starting day one Matching 401(k) Employee pet perks - including vaccines, meds, and supplies at cost or free Professional development and certification funding The chance to make every day count for the animals who need us most Ready to lead with heart? Apply today - Please send your resume, cover letter, and salary expectations to *********************************
    $50k yearly Easy Apply 33d ago
  • Supervisor Thermo Service

    SMC 4.6company rating

    Service manager job in Noblesville, IN

    PURPOSE This role is responsible for the efficient and effective operation of the Thermo service shop. This position involves supervising a team of technicians responsible for diagnosing and repairing various systems including industrial chillers, dryers, and heat exchangers ESSENTIAL DUTIES Interpret internal and external customer requirements to meet desired outputs. Review and approve evaluation reports and repair quotes for internal and external customers. Communicate effectively with internal and external customers to understand their needs and address any concerns or questions to ensure satisfaction. Effectively manage time and resources to maintain continuous departmental operations. Monitor and manage inventory levels of repair parts and supplies. Define, create, and implement Thermo group procedures that comply with relevant standards, regulations, and safety protocols while staying informed of regulatory changes and updating procedures accordingly. Ensure Thermo group operations comply with relevant standards, regulations, and safety protocols. Manage accurate records of repair activities, refrigerant usage, work orders, inventory levels, and equipment maintenance history. Operate PIT (Power Industrial Truck) Complete training and certification within the first 6 months on the job. Audit, maintain, and coordinate training for all Thermo group personnel. Review, Create, and input data utilizing corporate management system software that include drawings, bills of material, operations manuals, maintenance manuals, and product specification. Perform independent research on a variety of topics, provide summarized data and present observations. Complete assigned tasks while implementing departmental processes. Lead and/or participate on teams to accomplish tasks, processes, and corporate directives. Travel mainly for the purpose of training or customer support. (minimal) All other duties as assigned. Record daily activities. PHYSICAL DEMANDS/WORK ENVIRONMENT Capacity to work indoors in an office, laboratory, and/or manufacturing environment. Ability to work in a stationary position for prolonged periods of time. Capability to lift objects or equipment weighing up to 51 pounds with or without reasonable accommodation. Physical aptitude to use basic hand tools in a laboratory and/or manufacturing environment. Ability to travel and/or attend meetings domestic and internationally outside of normal business hours. MINIMUM REQUIREMENTS Associate degree in a technical discipline, or the equivalent in appropriate education and experience as determined by management utilizing internal SMC career development criteria. Novice understanding to apply project management principles, methodologies, and documentation. Ability to operate PIT (Power Industrial Truck) Complete training and certification within the first 6 months on the job. Competent at mentoring and motivating others to develop their professional skills and achieve their goals. Competent in navigating corporate system software to meet the desired output for internal and external customers. Competent understanding of common assembly processes. Novice understanding of common material conversion processes in manufacturing. Competent understanding of mechanical and electrical systems. Novice understanding of EPA section 608 certification. Novice in conducting research using corporate resources. Novice in brazing using general guidelines. Novice understanding of NFPA70E Electrical safety. Fluent at efficient use of time to effectively plan and execute multiple duties. Competent understanding to utilize basic inspection equipment in a laboratory environment. (multimeter, flow meter, etc.) Competent ability to communicate utilizing corporate office software. Fluent ability to take verbal and/or written direction on tasks, training, or departmental / company policies. Fluent ability to communicate, in English, with internal and external customers tactfully and professionally. 8+ years (preferred) relevant work experience For internal use only: Engineering001
    $47k-69k yearly est. 18d ago
  • HVAC Service Operations Manager

    The Blue Collar Recruiter-Indy South

    Service manager job in Indianapolis, IN

    Job DescriptionHVAC Service Operations Manager Commercial HVAC | Construction & Service Operations The HVAC Service Operations Manager leads commercial HVAC startup and service operations for large-scale construction and renovation projects. This role is responsible for building and managing a high-performing service organization while delivering exceptional customer satisfaction and meeting schedule, cost, quality, and safety targets. You will own dispatch operations, technician onboarding, weekly scheduling, and field coordination while serving as the primary escalation point for service callbacks and complex technical issues. This is a hands-on leadership role requiring strong technical expertise, operational discipline, and the ability to align field execution with project and business objectives. Key Responsibilities Recruit, onboard, train, and develop HVAC technicians and dispatch staff Dispatch service calls, plan weekly schedules, and balance manpower to budget Coordinate HVAC startup schedules with Project Managers Align building management system (BMS) startup with Controls Engineers Track operational performance and KPIs; conduct annual reviews with leadership approval Manage labor, material, and service costs to meet financial targets Ensure SLA compliance, documentation accuracy, and consistent use of company systems Serve as escalation point for callbacks, technical issues, and customer concerns Maintain strong customer relationships and clear communication with field teams, Project Managers, Engineers, and leadership Drive safety, quality, and continuous improvement across commercial HVAC operations Qualifications 5+ years of commercial HVAC field experience with people leadership responsibility Strong technical background in HVAC systems, controls, or building management systems Deep knowledge of commercial HVAC equipment, controls, and automation High-urgency problem-solving skills with excellent written and verbal communication Proficiency with Excel, Procore, and Building Management Systems Proven ability to organize, multitask, and execute under tight deadlines Demonstrated success building client relationships and delivering measurable results Physical & Travel Requirements Regular field activity including standing, climbing, and lifting up to 50 pounds Ability to work from lifts and scaffolding Valid driver's license required
    $33k-61k yearly est. 8d ago
  • Director, Payment Services

    Simon Property Group 4.8company rating

    Service manager job in Indianapolis, IN

    PRIMARY PURPOSE: Reporting directly to the Senior Vice President and Assistant Treasurer, the Director of Payment Services is responsible for global accounts payables, vendor management, credit card programs and the company's travel card and expense reporting programs. The position is further responsible for ensuring the development of the department's business continuity strategy and its execution. This position interacts with other functional areas of Treasury & Capital Markets, Accounting, Tax, Receivables, and Audit. The Director must have strong leadership skills, excellent communication skills, oral and written, with the ability to interact effectively with the aforementioned areas at a management level. PRINCIPAL RESPONSIBILITES: Develops talent for the department, including development of professionals and succession planning for key roles. Ensures a strong performance management process that aligns individual objectives with business metrics and connects performance against objectives for career progression. Supervises all payments for the company, including wires, ACH, checks, card payments, and expense reports for accuracy and approvals. Ensures compliance with company policies. Leads company-wide effort to reduce fraud risk and employs best-in-class strategies to mitigate payment fraud risks. Leads usage of Coupa, the company's Source-to-Pay platform, including driving vendor adoption and digital invoicing. Develops strategies and tactics and negotiates directly with vendors to optimize payment terms and payment methods. Provides management oversight for the company's travel card program and expense reporting system. Responsible for ensuring departmental related policies and procedures are updated as needed to reflect current job duties and processes. Completes and reviews reporting requirements; driving process improvements based on metrics. Leads the strategy and business plans of the Department. Ensures compliance with all department and company level policies & procedures and SOX controls. MINIMUM JOB REQUIREMENTS: A Bachelor's degree with 5 - 10 years of relevant work experience. Highly motivated individual with an interest in treasury management and payment services. Prior use of Coupa, JD Edwards, banking systems, including ACH processing tools, is a plus. Demonstrates mature conduct in sensitive and high pressure situations as well as the ability to multi-task and prioritize accordingly in a fast paced environment while keeping up with time sensitive deadlines. Strong knowledge and demonstrated capabilities in accounting, Microsoft Office, and managing policies and procedures. Excellent verbal and written communication skills with the ability to bring innovative analyses to the department. Ability to solve practical problems.
    $103k-144k yearly est. Auto-Apply 48d ago
  • Lead Service Technician

    Shine 4.0company rating

    Service manager job in Carmel, IN

    Shine of Indianapolis Position Type: Full-Time Compensation: Competitive hourly + commission on labor, performance incentives, growth opportunities Shine of Indianapolis provides premium exterior cleaning services including window cleaning, pressure washing, gutter cleaning, and seasonal services. We are a fast-growing operation focused on quality, professionalism, and long-term career growth-not churn-and-burn labor. We are looking for a Van Lead who can take ownership of a truck, lead a small crew, and deliver consistent, high-quality results on residential and light commercial jobs. Role Overview As a Van Lead, you are responsible for the execution and completion of daily jobs. You are the point person on-site, responsible for quality, efficiency, safety, and customer experience. This role is ideal for someone who enjoys leadership, working with their hands, and being trusted with responsibility. You will: Run a fully equipped Shine van Lead 1-2 crew members Execute window cleaning, pressure washing, and gutter services Ensure jobs are completed correctly, efficiently, and on time Key Responsibilities Lead and manage daily job routes for general services Perform exterior window cleaning, pressure washing, and gutter cleaning Ensure job quality meets Shine standards before leaving each site Communicate professionally with customers on-site Upload job photos and notes using company software Maintain cleanliness and organization of the van and equipment Train and support crew members working with you Identify upsell opportunities and communicate them to management What We're Looking For Leadership mindset and accountability Strong work ethic and attention to detail Comfort working on ladders and outdoors Ability to manage time, routes, and job flow Professional communication with customers Valid driver's license and clean driving record Experience in window cleaning, pressure washing, or exterior services is a plus (but not required if mechanically inclined and coachable) Compensation & Growth Competitive base hourly pay Commission on labor produced Performance incentives Opportunity to grow into Crew Captain or Operations leadership roles as Shine expands in Indianapolis This is not a seasonal gig. We are building long-term leaders and promoting from within. Why Work at Shine Premium brand with high standards Structured systems and clear expectations Growth-oriented company expanding rapidly Strong culture of accountability and development No guessing, no chaos-just clear processes and ownership Compensation: $20.00 - $25.00 per hour Do you like people? Do people like you? Then... It's a great time to shine! This is your opportunity to forgo a suit, grab a Shine t-shirt, and start helping people while making a living. Let your light shine! You can be a light for people - helping them stay safe while enjoying and maintaining the largest financial investment of their lives - their homes. You can be a light to your own team of like-minded people. You can be a light in your community and provide the type of services that everyone loves and needs, but don't have the time and expertise to get it done safely and correctly. Choosing to lead by serving is our passion. Shine Window Care specializes in the following services: Window Cleaning Pressure Washing Gutter Cleaning Holiday Lighting THE SHINE STORY: What started as one guy with a desire to create opportunities for others is now a nationwide family of businesses - working to spread light, caring excellence, and team success. In 1998, Chris Fisher graduated college and set out on a journey to build a company. From one guy with a squeegee, Shine is now a growing national franchise employing great people who make exceptional teams. Our Franchises Need People Like YOU! Whether you are already a window cleaning expert or have no experience at all, we are looking for those who display strong character, work ethic, and are driven to be the best! Shine provides all the training, technology, support, and know-how to help you get it done. You bring a smile and a heart for learning and the Shine business will work very well for you. Shine is the name we chose to describe the work we do, the people that do it, and the God we serve. Our hope and intention is that our communities will see something different in us - something inspiring - something attracting. Let your light shine!
    $20-25 hourly Auto-Apply 26d ago
  • Supervisor, Ambulance Services

    Indiana Donor Network 3.7company rating

    Service manager job in Indianapolis, IN

    Join Our Mission to Save and Enhance Lives Are you looking for a meaningful career where your skills and experience can make a life-saving difference? Do you want to contribute to a mission that leaves an incredible legacy? If so, Indiana Donor Network invites you to explore joining our team. Why Indiana Donor Network? Indiana Donor Network is a nationally recognized healthcare organization, serving as the crucial link between donors and patients awaiting life-saving organ transplants, healing tissue, and corneas that restore sight. As the state's federally designated organ recovery organization and an accredited tissue bank, we are dedicated to making a profound impact on countless lives. We are currently seeking a Supervisor, Ambulance Services to join our team. About the Role The Supervisor, Ambulance Services is responsible for the leadership, coordination, and operational oversight of the ambulance team supporting Indiana Donor Network's organ recovery and transport operations. This role ensures the safe, efficient, and compliant transport of donors, organs, and clinical staff, while maintaining high standards of professionalism, training, and readiness. The Supervisor provides direct supervision to Ambulance Specialists, overseeing daily operations, scheduling, performance management, and continuing education. This position collaborates closely with the Manager, Organ Utilization and other departmental leaders to ensure effective integration of transportation logistics within the broader clinical mission. Responsibilities include: Provides direct supervision to 20 Ambulance Specialists, ensuring performance excellence and alignment with organizational standards and values. Conducts regular one-on-one meetings to provide coaching, feedback, and professional development support. Leads performance conversations, documentation, and corrective action processes in collaboration with the Manager, Organ Utilization. Oversees onboarding and orientation for new Ambulance Specialists, ensuring thorough training and readiness for independent duties. Supports the engagement and retention of staff through mentorship, ongoing education, and recognition. Coordinates and provides training for Emergency Vehicle Operations Course (EVOC) and Basic Life Support (BLS) education. Ensures Ambulance Specialists maintain current certifications in BLS, ACLS, PALS, and EVOC, with timely renewal tracking. Monitors EMT-Paramedic airway management requirements and ensures competency verification. Collaborates with the Supervisor, Advanced Clinical Operations to facilitate mock code drills and critical care clinical scenarios. Manages and provides continuing education opportunities to ensure ongoing professional development and regulatory compliance. Who We're Looking For High school diploma or equivalent required; associate's or bachelor's degree in healthcare, emergency management, or related field preferred. Minimum of 3 years of experience as a licensed Paramedic required. Minimum of two (2) years of experience operating emergency vehicles required; one (1) year in a leadership or supervisory role preferred. Experience in critical care transport, EMS management, or organ procurement logistics strongly preferred. Certifications: Current Indiana Paramedic licensure required. Valid Indiana driver's license required. • Current BLS, ACLS, and PALS certifications required. Certified Emergency Vehicle Operator (EVOC) or equivalent certification required within six (6) months of hire. Benefits & Perks At Indiana Donor Network, we believe in taking care of our team members. We offer: 100% employer paid health, dental, and vision insurance for our employees and dependents Annual health savings account contributions Paid pet insurance Annual bonuses for performance and retention Generous paid time off and holiday pay Professional development and growth opportunities A mission-driven, supportive work culture Join Our Life-Saving Mission If you are looking for a rewarding career where your work directly impacts lives, apply today and become part of our compassionate and dedicated team at Indiana Donor Network. Indiana Donor Network is an equal opportunity employer. Employment is contingent upon successfully passing drug screening and background check, including verification with the Social Security Administration, criminal records review, DMV check, and the Office of Inspector General.
    $44k-65k yearly est. Auto-Apply 60d+ ago
  • Senior Customer Solutions Engineer - IMS Professional Services

    Rocket Software 4.5company rating

    Service manager job in Indianapolis, IN

    **It's fun to work in a company where people truly BELIEVE in what they're doing!** The Senior Customer Solutions Engineer brings creativity, curiosity and passion to the role working with our modernization products. They are technically versatile and deliver differentiated exceptional customer experiences to Rocket's customers. This role will be in our IBM System Z Professional Services team working on customer engagements to help install, configure, implement, and provide training for the IBM IMS Tools product family and various other IBM Mainframe products. The ideal candidate will have deep technical knowledge of IMS and related IBM z Systems technologies, strong communication skills, and a passion for helping clients achieve operational excellence. **Core Technical Skills:** + Install, configure and manage IMS in a parallel sysplex environment + IMS systems programming + Establishing policies and procedures pertaining to database management, DR, security, maintenance and utilization + Reviewing new versions of IMS for functionality, advising how they benefit the client + Evaluating change requests and determine impact to assigned clients + Vendor consultations for problems and questions + DR recovery of application objects + Troubleshooting and solving production database issues + Demonstrated ability to respond quickly and effectively to support requests from multiple clients + Supporting multiple customer for after hours on-call **Database Skills:** + Database Administration + Knowledge of IMS database organization using access methods of VSAM and OSAM + Full function database organization types + HSAM, HISAM, SHISAM, HDAM, HIDAM, INDEX, GSAM + Definition and use of LOGICAL databases + HALDB (partitioned): PHDAM, PHIDAM, ILDS, PSINDEX, etc. + Fast Path databases (DEDBs) + Database Design and related utilities + DBD source coding and DBDGEN + PSBGEN source coding and PSBGEN + How databases are processed using secondary indexes (PROCSEQ=) + Correct usage of PROCOPT= to minimize database locking + ACBGEN + Online Change + IMS commands related to ACB and FORMAT changes + Database monitoring + Space management + Database dataset space reporting for proactive outage avoidance. + How to immediately fix an out of space condition for a VSAM database dataset **Integration Skills:** + Coding and usage of IMS reorganization utilities (including IBM, BMC, CA) + Unload + Prefix resolution + Reload + Prefix update + Secondary index build + Image copy + Pointer checker + Support planned (disaster recovery) and unplanned (emergency) database recovery activities + Knowledge of log archive and change accumulation utilities + How to perform a log archive on demand + Knowledge of IMS DB recovery utility + How to use DBRC to generate JCL for forward recovery and point-in-time database recovery + Identification and resolution of performance issues + Online tracing - Usage of IMS TRACE commands and associated utilities for spot monitoring of online program/transaction activity + Extracting information from IMS logs using DFSERA10 and related utilities DFSUTR20 and DFSUTR30 + Use of DFSDDLT0 utility to access data + Program/transaction monitoring - Familiarity with usage of IBM's IMS performance Analyzer product is a plus + Using DBRC to monitor database activity **Education and Experience:** + Bachelor's Degree, or equivalent experience + 8 + years as a Systems Programmer or other similar position + 4+ years customer facing consulting experience + Development, application lifecycle or change management experience is a plus **Preferred Qualifications:** + Proven critical thinking, analytical and troubleshooting skills + Excellent interpersonal, relationship management and communication skills. + Excellent time management skills + Previous customer facing consulting experience **Travel Requirements:** Up to 10% **Information Security:** Information security is everyone's responsibility. A fundamental principle of information security at Rocket Software is that all individuals in the organization have a responsibility for the security and protection of company information and IT Resources over which they have control, according to their role. **Diversity, Inclusion & Equity:** At Rocket we are committed to an inclusive workplace environment, where every Rocketeer can thrive by bringing their full selves to work. Being a Rocketeer means you are part of our movement to continually drive inclusivity, diversity and equity in our workforce. \#LI-MM1 \#LI-Remote The base salary range for this role is $85,820.00 - $107,275.00 /year. Exact compensation may vary based on skills, experience, and location. . **What Rocket Software can offer you in USA:** **Unlimited Vacation Time as well as paid holidays and sick time** **Health and Wellness coverage options for Rocketeers and dependents** **Life and disability coverage** **Fidelity 401(k) and Roth Retirement Savings with matching contributions** **Monthly student debt benefit program** **Tuition Reimbursement and Certificate Reimbursement Program opportunities** **Leadership and skills training opportunities** EOE M/F/Vet/Disability. Rocket Software Inc. is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. Rocket Software Inc. is also committed to compliance with all fair employment practices regarding citizenship and immigration status. Rocket is committed to working with and providing reasonable accommodation to individuals with physical and mental disabilities. If you need special assistance or an accommodation while seeking employment, please call: ************ or send an email to *************************. We will make a determination on your request for reasonable accommodation on a case-by-case basis. As part of our commitment to a safe and trustworthy workplace, we include background and reference checks in our hiring process. _It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability._ _If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!_ Companies around the world trust Rocket to solve their most complex business challenges by powering their critical infrastructure, business processes, and data. We help extend the value of these assets, enabling our customers to embrace the potential of cloud and mobile computing, advanced analytics, and the innovations of tomorrow. From the clothes we wear to the cars we drive, Rocket solutions power the back-end systems that thousands of brands rely on every day. At Rocket, software is about more than just code-it's about people. We are passionate problem-solvers, working to make a difference for others. Our foundation is built on empathy, humanity, trust, and love, and we strive to embody these core values in everything we do. Whether we're serving our customers, partners, or fellow Rocketeers, we are committed to treating everyone with the respect and care they deserve. Founded in 1990, Rocket Software is headquartered in Waltham, Massachusetts, and has 20 offices worldwide, bringing people and technology together to build a better future.
    $85.8k-107.3k yearly 60d+ ago
  • Supervisor of Nursing Services

    Radiant Health 3.9company rating

    Service manager job in Marion, IN

    Are you a Registered Nurse who thrives in leadership, values collaboration, and is passionate about improving access to high-quality behavioral health care? Join Radiant Health as a Supervisor of Nursing Services and play a key role in shaping excellent, trauma-informed outpatient care. About the Role The Supervisor of Nursing Services provides leadership, oversight, and clinical support for our outpatient medication clinic. This role ensures smooth daily operations, high clinical standards, and a positive, professional team culture. You'll supervise and support CMAs, RMAs, and LPNs while serving as a clinical resource and partner to providers and interdisciplinary teams. What You'll Do Provide daily supervision and clinical oversight to CMAs, RMAs, and LPNs Lead staffing efforts including hiring, scheduling, training, and performance evaluations Assign and monitor clinical tasks to ensure timely, high-quality care Administer psychiatric medications and monitor for therapeutic response and side effects Promote trauma-informed, culturally responsive, and client-centered nursing care Ensure accurate and timely documentation in the EHR Maintain compliance with CCBHC standards, agency policies, and state and federal regulations Support providers by preparing patients and coordinating clinical care needs Manage day-to-day clinic flow and troubleshoot operational challenges Step in to cover RN Stabilization duties as needed Apply today and help lead compassionate, high-quality care for our community! Qualifications Graduate of an accredited school of nursing. Licensed as a Registered Professional Nurse in the State of Indiana or compact license. Ability to understand all Federal, State, and Local regulations that are applicable to the practice of Nursing. Has or be willing to obtain CPR Certification. Has or be willing to obtain Crisis Prevention & Intervention Certification. Must be able to hear, see, speak and be ambulatory for observation and communication regarding client care. Able to work variable work hours to accommodate specific staffing needs. Minimum 2 years of clinical nursing experience, preferably in behavioral health, primary care, or outpatient settings. Experience supervising or leading clinical support staff (CMA/RMA/LPN) strongly preferred. Commitment to continuous learning, quality improvement and client centered care.
    $40k-52k yearly est. 10d ago
  • Kitchen Service Supervisor

    Alamo Indianapolis 4.4company rating

    Service manager job in Indianapolis, IN

    Join Our Restaurant Kitchen Service Supervisor Team in Indianapolis! Be Part of Something Awesome! We are excited to announce that Alamo Drafthouse is opening its Indianapolis location in late October 2024! We are hiring for the Restaurant Kitchen Service Supervisor position. Paid training and group orientation will take place the week of October 9th to prepare for the opening. Job Description The Restaurant Kitchen Service Supervisor is responsible for overseeing kitchen operations and ensuring high standards of food preparation and service. They are a key leader in the kitchen, working closely with kitchen staff & the Kitchen Manager to maintain operational efficiency, quality control, and food safety standards. The Kitchen Service Supervisor plays an essential role in delivering exceptional culinary experiences to guests by leading a motivated team, managing inventory, maintaining cleanliness, and coordinating with front-of-house staff to ensure timely and accurate service. OUR MISSION To Ensure EVERY Guest and Teammate Has An AWESOME Experience And Is EXCITED To Come Back! What We Offer: • HOURLY PAY: $25.00 per/hour • A fun workplace where you can be yourself and do awesome work! • Free movies! Two free movies per month! $5 tickets after! • 50% off employee meals! (up to $40 off per employee meal) • Paid time off • Competitive pay • Flexible scheduling • Medical, dental, vision, and voluntary benefits for all full-time teammates Core Role Responsibilities: • Supervise kitchen staff, ensuring proper food preparation, cooking, and presentation standards • Ensure compliance with food safety, sanitation, and workplace safety standards • Monitor kitchen inventory and food supplies, coordinating with management on ordering as needed • Train, coach, and mentor kitchen team members to improve performance and uphold quality standards • Manage kitchen operations during shifts, ensuring timely food preparation and minimizing food waste • Collaborate with front-of-house staff to ensure seamless service and guest satisfaction • Implement kitchen cleaning and maintenance schedules, ensuring a clean and safe work environment • Uphold company policies, procedures, and quality standards at all times Qualifications: • 2+ years of experience in a supervisory role in a high-volume restaurant kitchen environment • Strong leadership skills with the ability to motivate and manage a diverse team • Extensive knowledge of food preparation techniques and safety standards • Excellent communication skills, both verbal and written • Strong problem-solving and decision-making abilities • Ability to work under pressure in a fast-paced environment • Schedule flexibility (early mornings, late nights, weekends, holidays) • Passion for delivering high-quality guest experiences Physical Requirements: • Ability to stand for extended periods in a kitchen environment • Light to moderate lifting (up to 50 lbs) • Ability to work in a hot, fast-paced kitchen environment • Ability to operate kitchen equipment such as ovens, fryers, grills, and knives View all jobs at this company
    $25 hourly 60d+ ago
  • HVAC Operations Service Manager

    SST Direct 4.2company rating

    Service manager job in Indianapolis, IN

    Job DescriptionHVAC Service Operations Manager - Direct Hire 💼 Employment Type: Full-Time | Direct Hire 🏗 Placement Through: Superior Skilled Trades Superior Skilled Trades is hiring an HVAC Service Operations Manager for a direct hire opportunity with a national mechanical and building automation contractor. This role leads commercial HVAC startup and service operations, oversees dispatch and scheduling, and ensures high-quality delivery across large construction and renovation projects. Key Responsibilities Lead and develop HVAC technicians and dispatch teams Manage dispatch, onboarding, and weekly scheduling Coordinate HVAC and BMS startups with Project Managers and Controls Engineers Track performance, manage labor/material costs, and conduct reviews Serve as escalation point for service issues and callbacks Drive safety, quality, and continuous improvement Qualifications 5+ years of HVAC field experience with leadership responsibility Strong knowledge of commercial HVAC systems, controls, or BMS Excellent communication, organization, and problem-solving skills Proficient in Excel, Procore, and Building Management Systems Physical & Travel Regular field work; lift up to 50 lbs Valid driver's license Up to 50% travel Compensation & Benefits Direct hire through Superior Skilled Trades Competitive pay, full benefits, bonuses Company vehicle and phone allowance INDH Powered by JazzHR BlTofbS2SG
    $26k-35k yearly est. 8d ago

Learn more about service manager jobs

How much does a service manager earn in Muncie, IN?

The average service manager in Muncie, IN earns between $38,000 and $98,000 annually. This compares to the national average service manager range of $47,000 to $116,000.

Average service manager salary in Muncie, IN

$61,000

What are the biggest employers of Service Managers in Muncie, IN?

The biggest employers of Service Managers in Muncie, IN are:
  1. Texas Roadhouse
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