Customer Service Manager
Service manager job in Toledo, OH
Company: Jones-Hamilton Co.
Customer Service Manager
Are you a customer service leader who thrives on developing people, optimizing processes, and delivering exceptional client experiences? If you're passionate about strategic service delivery and leading high-performing teams, we want to hear from you.
We are seeking an experienced Customer Service Manager to oversee and support a team of Customer Service Representatives (CSRs) while driving operational efficiency and service excellence. This role is ideal for a results-oriented professional with a strong B2B background who can align service operations with business objectives and create positive, lasting customer relationships.
Key Responsibilities
Lead, supervise, and support daily activities of the Customer Service team.
Provide coaching, mentoring, and development opportunities to drive team growth and performance.
Set clear performance expectations and foster a culture of accountability, collaboration, and continuous improvement.
Facilitate regular team meetings to align on goals, address challenges, and share service strategies.
Resolve escalated customer issues with professionalism and efficiency.
Maintain strong relationships with key B2B clients and ensure service levels meet contractual obligations.
Oversee order processing, account management, and client communications to ensure a seamless customer experience.
Standardize and improve customer service workflows and documentation practices.
Collaborate with Sales, Logistics, and Finance teams to ensure alignment across functions and consistent customer outcomes.
Analyze reports and service metrics to identify trends, opportunities for upselling, and areas for process improvement.
Develop and implement service strategies that support broader business objectives.
Drive initiatives to enhance customer satisfaction, reduce response times, and improve overall team performance.
Perform other duties as assigned to support department and company goals.
Qualifications
Bachelor's degree in Business Administration, Communications, Supply Chain Management, or a related field.
10+ years of progressive customer service or client relations experience, with at least 3-5 years in a leadership or supervisory role.
Experience managing CSR leads and multi-tiered customer service teams.
Proven ability to manage B2B client relationships, preferably in manufacturing, logistics, or distribution environments.
Strong leadership skills with demonstrated success in coaching and developing teams.
Proficiency in CRM platforms and advanced data tools such as Excel, Power BI, or similar reporting software.
Strong communication, problem-solving, and interpersonal skills.
Experience with order management, sales reporting, and CRM analytics.
Certifications such as Six Sigma, PMP, or Customer Experience Management are a plus.
Must pass drug screening, complete a background check, and be legally eligible to work in the United States.
Working Conditions & Physical Requirements
Regular business hours, Monday through Friday, with occasional flexibility required based on business needs.
Primarily sedentary work involving extended periods at a desk and frequent computer use.
Regular interaction with internal teams and external clients through phone, email, and meetings.
Manual dexterity required for typing, filing, and operating standard office equipment.
Strong visual and auditory skills needed for reviewing documents, data analysis, and virtual/in-person communication.
Benefits
Company ownership through Employee Stock Ownership Plan (ESOP)
401(k)
Discretionary bonus and yearly salary increase
Holiday, Vacation, and Sick pay
Medical, Dental, and Vision Insurance
Education and Employee Assistance Programs
Life Insurance
Short- and Long-term Disability
Wellness Program including Fitness Facility Reimbursement
At the heart of this role is a commitment to customer satisfaction, operational excellence, and team leadership. If you're driven by impact and ready to lead a dynamic team in a growing organization, apply today!
This job advertisement should not be interpreted as all-inclusive. It is intended to identify the major responsibilities and requirements of a job. The individual may be required to perform job-related responsibilities and tasks other than those stated in this description.
This advertisement does not constitute an employment agreement between Jones-Hamilton Co. and the employee and is subject to change by Jones-Hamilton Co. as the needs of the organization and/or the requirements of the function change.
Pay is commensurate with experience and education. Jones-Hamilton Co. is an equal opportunity employer and will not discriminate based on an employee's race, color, gender, sexual orientation, gender identity, age, religion, national origin, disability, genetic information, veteran/military status, or any other classification protected by law.
#ZR
Castaway Bay Resort Maintenance
Service manager job in Sandusky, OH
$14.25/hour
Ages 18+
At Cedar Point, work is FUN! Working in a resort maintenance role means you are responsible upkeep and cleaning of indoor and outdoor public areas in Cedar Point Hotels and Campground. You'll also…
Responsible for the overall cleanliness of public restrooms facilities. Components include sinks, toilets, showers, counters and walls.
Ensure guest walkways and sidewalks are clear of debris, foliage, mulch, and dirt.
Ensure the overall cleanliness of guest coin operated laundry facilities as well as washer and dryer equipment.
Some of our amazing perks and benefits:
Paid training and FREE uniforms!
FREE Admission to Cedar Point and our other properties!
FREE tickets and discounts to local attractions!
FREE tickets for family and friends!
20% discounts on food and merchandise!
Employee-only ride nights, game nights, and FREE FOOD events!
Responsibilities:
Come join our world class team at Cedar Point.
Cedar Point provides premiere entertainment with 200+ acres of FUN and we want YOU to join us in making people happy. As a member of our team, you'll…
Make our guests happy by delivering amazing experiences and helping them create lifelong memories.
Interact with different people of all ages and backgrounds.
Gain skills, knowledge and experience that will benefit your future.
Qualifications:
You!
People who love helping others and will support the needs of our guests and associates.
Good judgement and a commitment to safety.
Ability to work and interact with people from diverse backgrounds.
Individuals with a passion and excitement about Cedar Point.
Availability to include some weekdays, weekends, evenings, and holidays.
Auto-ApplyEMS Operations Manager
Service manager job in Toledo, OH
Lynx EMS is recruiting an Operations Manager to direct operations at our Toledo, OH location.
PURPOSE/BELIEF STATEMENT
The Operations Manager oversees, leads, manages, and performs various tasks associated with the day-to-day operations of Lynx EMS at their assigned satellite location(s). The Operations Manager is also responsible for additional tasks as assigned by the Regional Manager of Operations.
JOB RESPONSIBILITIES
The Operations Manager will:
Meet with Operations Supervisors daily to assess and review day-to-day operations. Duties will include the review and approval of staffing, scheduling, and related issues. Duties may include counseling and assisting employees, but require reviewing, assessing, and assisting with all work performed throughout the day, regardless of shift.
Be the liaison between the Operation Supervisors, hospitals, and nursing facilities and the Regional Manager of Operations. Briefings and updates will be supplied to the Regional Manager of Operations on a weekly basis, and in real time should the situation warrant such involvement.
Will identify and work to improve administrative and operational functions for Lynx EMS, LLC. He/she will review the activities of emergency medical staff and provide leadership and guidance regarding various issues. If required, all guidance will be documented in written form.
Will review and recommend changes to existing policies and procedures, as well as recommend new policies and assist in the creation of them.
Review requests for additional staffing and equipment; provide input and recommend staffing and equipment needs for budget purposes to the Regional Manager of Operations.
Work and maintain a full-time regular work schedule.
Verify staffing for all shifts is met.
Participate in the full range of human resources responsibilities.
Write, receive, review, and approve staff reports, records, and related paperwork.
Investigate incidents involving assigned units and communicate with the Operations Supervisors and Regional Manager of Operations on status of assigned units and other problems.
Submit reports on all incidents, accidents, and work-related injuries and exposures.
Participate in interviewing and selection process as needed.
Assure that all necessary payroll reports are properly completed and submitted in a timely manner.
Inspect all assigned stations, vehicles, and equipment for cleanliness and general maintenance.
Attend external and internal meetings as may be necessary/required.
Remain accessible by phone while off duty.
Other tasks that may be assigned or required to ensure operational integrity.
QUALIFICATIONS/EXPERIENCE REQUIREMENTS
Minimum Requirements:
Knowledge of EMS policies and procedures, and at minimum hold current state EMT licensing and certification.
Knowledge of techniques, requirements, and activities associated with emergency medical response and protocols.
Knowledge of inventory maintenance and control.
Knowledge of the basic principles of management and supervision.
Knowledge of basic record keeping, records and case management.
Skill in working under stressful situations, in receiving and assessing information, and making educated decisions for the appropriate response.
Skill in establishing and maintaining good working relations with staff, hospital staff, facility staff, and the general public.
Skill in effectively managing staff, supervisors, equipment, facilities and operations associated with multiple site locations.
Skill in operating a personal computer utilizing a variety of software applications.
Skill effectively communicating in both oral and written form.
Physical Requirements:
Good physical fitness with the ability to function effectively in all different types of environments.
Be able to lift and carry heavy, bulky items, equipment, materials, supplies and people weighing up to 250lbs in unpredictable weather conditions in various environments.
NOTE: There is also the risk of bodily harm and potential exposure to infectious diseases, toxic fumes and chemicals, as this position may require the employee to work as a crew member.
Additional Duties:
The Operation Manager will be responsible for the following within their assigned division:
The operation site is compliant with all policies, procedures, and standards as outlined by the city, state, federal, and Lynx EMS regulations.
The operation is responding to calls and sites as outlined within dispatch protocol.
Determining compliance with established policies and procedures.
Identifying and correcting deficiencies both with staffing and dispatch via reporting and audit metrics.
Overseeing and/or participating in the full range of human resources responsibilities.
Reporting:
Verify all EPCR reports have been submitted and signed off for billing. Verify any trailing documentation has been uploaded and attached to the appropriate trip.
Daily or weekly reports to the Regional Manager of Operations depending on frequency or request per item.
Daily attendance and run volume reports, and any other additional requirements as set forth by the Regional Manager of Operations.
BENEFITS
Comprehensive health insurance package offered, including medical, dental, vision, LTD, STD, Life Insurance. Employees are eligible to participate in 401(k) + matching program, HSA & FSA + matching program. Role PTO & Sick Leave, Flexible daytime schedule.
Senior Manager, Total Rewards
Service manager job in Toledo, OH
SSOE Group is hiring a Senior Manager (Total Rewards) for our Human Resources, People & Culture Department. This role will serve as the subject matter expert to lead design, implementation, and execution of the company's compensation and benefits strategies. This role leads the development of competitive and equitable total reward offerings across all geographies, ensuring compliance, market competitiveness, and internal equity. The position will require strong analytical skills, business acumen, and the ability to collaborate closely with HR business partners, finance, operations, and senior leadership across the global organization. Locations available are Toledo (OH), Hillsboro (OR), Atlanta (GA) and Nashville (TN).
What Makes SSOE a Great Place To Work
At SSOE, we cultivate a vibrant culture of innovation and growth, continually adapting to emerging markets and spearheading technological advancements. Our commitment to rewarding talent and effort ensures a fulfilling work environment for every individual.
Responsibilities:
Compensation Strategy & Management
Lead the design and execution of global compensation strategies, including base pay, bonus and incentive programs,
Lead annual compensation planning cycles including merit, bonus, and equity.
Partner with Talent Acquisition and HR Business Partners to support job evaluations and competitive offers.
Ensure compliance with federal, state, and local compensation regulations, and reporting requirements.
Benefits Strategy & Administration
Lead the strategic design and alignment of global benefits programs; partners with Manager, Benefits to ensure effective execution and compliance. Benefit programs include, but are not limited to: health, wellness, retirement, and leave programs.
Manage vendor/carrier selection strategy and ensure service level agreements are met.
Leads the strategic direction for open enrollment. Develop annual Health & Wellness budget and monitor financial performance.
Serve as advisor to the SSOE Profit Sharing and Savings Plan (PSSP) Committee.
Monitor trends and legislative changes globally to ensure compliance and recommend enhancements to benefits offerings based upon employee needs, market trends, and cost-effectiveness.
Ensures global consistency and competitiveness of benefits programs and coordination with regional HR teams.
Total Rewards Analytics & Communication
Lead the team through regular compensation and benefits benchmarking cycles to analyze and assess market data, industry trends, and best practices to ensure competitiveness of the programs.
Provide actionable insights through compensation and benefits analytics, dashboards, and reporting.
Identify and execute opportunities to digitize/optimize total rewards technical infrastructure.
Develops overarching communication strategy for total rewards programs that enhance employee understanding of the full value of and engagement with their total rewards.
Leadership & Collaboration
Lead and develop a team of high-performing compensation and benefits professionals.
Collaborate with Finance, Legal, HR and Operations teams to align total rewards strategies.
Serve as a subject matter expert and advisor to senior leadership.
Serve as lead for Total Rewards Advisory Committee to align cross-functional perspectives on compensation and benefits programs.
Ability to manage change effectively and mindful of technology and business implications.
Support M&A activities as required.
Qualifications:
Bachelor's degree in Human Resources, Business Administration, or related field required; Master's degree or relevant certification (e.g., CCP, CEBS) preferred.
8+ years of progressive experience in compensation and benefits, with at least 3 years in a leadership role.
Experience in a global organization, preferably within engineering, architecture, or professional services.
Strong analytical skills and proficiency in HRIS and compensation tools. Specific experience with UKG or DecuSoft a plus.
Excellent communication, project management, and stakeholder engagement skills.
Salary Range: $150,000 - $160,000 year depending on location, education, experience, and any certifications that are directly related to the position.
Benefits include health, dental and vision insurance, life insurance, 401K, PTO & paid holidays.
What We Offer:
Experience a dynamic and collaborative team culture that fosters innovation and encourages creativity in problem-solving.
Competitive compensation and benefits.
Career growth and learning opportunities in AEC domains.
Preferred Attributes:
Strategic thinker with a hands-on approach.
Comfortable navigating ambiguity and driving change.
Passion for creating equitable and engaging employee experiences.
International curiosity.
Willingness to travel (domestically and internationally).
Diesel Service Supervisor
Service manager job in Sandusky, OH
Ohio Truck Sales is seeking a driven and experienced Diesel Mechanic Supervisor to lead the mechanical operations of our semi-truck reconditioning facility. This role is responsible for overseeing service writing, scheduling, quality repairs and team development while maintaining the highest standards of quality. The Mechanical Supervisor plays a critical role in mentoring diesel technicians on proper repair methods, ensuring consistent, top-tier reconditioning. As a key department leader, this individual will collaborate closely with other recon teams to achieve its overall monthly goals.
Key Responsibilities / Essential Job Functions
Lead daily operations of the Mechanical Department and diesel mechanics, ensuring efficiency and quality of work.
Oversee service writing and work order process to capture all necessary repairs and create accurate orders.
Manage Quality Control and hold the team accountable to documented standards.
Manage daily flow and scheduling to achieve monthly unit goals.
Conduct daily morning huddles with your team and maintain regular communication with the Reconditioning Manager
Train, coach, and counsel employees to improve performance; Uphold quality and standard repair times.
Coordinate and drive housekeeping efforts and maintenance activities for shop equipment
Resolve attendance issues, conflicts, and performance improvement plans.
Ensure compliance with company policies, safety protocols, and environmental regulations.
Perform other assigned duties or projects related to department needs.
Required Education, Skills & Abilities
High School Graduation or equivalent
5+ years of diesel mechanical experience
5+ years Management experience
Must have strong management characteristics
Electrical aptitude preferred
Must have proven successful experience leading a team of 8+ employees
Microsoft Office (Word, Excel, Outlook)
Plant Manager
Service manager job in Findlay, OH
Plant Manager - Non-Automotive Manufacturer
Oversee multiple facets of manufacturing with a profitable, growing company
Within 30 minutes of the Findlay, OH area
Medical benefits day one of employment plus bonus potential!
Are you a dynamic leader with a passion for driving change and inspiring teams? We are looking for an energetic Plant Manager to take the reins of a high-profile, high-impact role! This is your chance to lead a dedicated and experienced team ready for a new vision.
➡️ Champion change and lead with enthusiasm
➡️ Achieve work-life balance
➡️ Drive immediate impact
➡️ Lead a legacy team
➡️ Work for a growing, non-automotive company
This is more than a job; it's an opportunity to join a company that values your expertise, offers the support you need, and trusts you to lead. If you're ready to make a significant impact without sacrificing your personal life, we encourage you to apply!
With growth in their sights, acquiring new business and maximizing continuous improvement opportunities, our client is hiring an Plant Manager. As the Plant Manager, you will develop and coach a team of direct and indirect reports in operations, quality, EHS, maintenance, procurement and scheduling. Daily responsibilities will include:
Coach, mentor and develop direct and indirect reports to exceed their individual goals
Have direct oversight of operations, quality, supply chain, maintenance and EHS
Infuse energy, character, passion and charisma into the position; be a strong leader and act as a change agent for the production floor
Improve the pace of accountability and management by improving communication with daily/weekly meetings and updates
Participate in cross-functional meetings within multiple departments
Be present on the manufacturing floor in order to develop the team and create "buy in" of the company's vision
Review delivery standards, including evaluating on-time delivery and product flow
Identify process improvements and initiate group participation in continuous improvement activities
Oversee project management, driving change and improvements on the production floor
Ensure sustainability by making sure that areas are operating consistently
Management and oversight of the site P&L
Maintain and improve communication on plant projects, including getting with internal partners on ensuring that plant projects and CI activities run smoothly and are well-planned
Work with the scheduling team to improve the scheduling process, by understanding current and future capacity
Hold managers accountable and maintain consistent management practices
Lead CapEx projects by ensuring that the due diligence has been done on the research and cost justification, determining the most cost-effective scenario, and communicating with additional departments to ensure a smooth purchase and transition
Develop your leadership team and create a succession plan for current staff and any potential new hires
Value the data that is provided, reviewing each individual work area and running necessary reports to determine how to move forward with improvements activities
Ensure that key performance indicators are in place and work on monitoring and improving KPIs
Other duties as directed by senior management
The company is seeking a candidate who enjoys spending time on the manufacturing floor. Candidates should feel comfortable being a "Change Agent", able to take ownership of their plant, lead by example, coach and mentor their staff and have the ability to hold others accountable. Individuals should lead with enthusiasm and be able to develop camaraderie among the team. The qualified individual will be passionate about continuous improvement, establishing consistent processes and meeting KPIs based on data-driven information. The company's competitive medical benefits are available day one of employment, and there will be bonus offered for this position.
REQUIREMENTS for the Plant Manager:
1. Bachelor's degree
2. Minimum of five years of similar manufacturing operations management experience
3. Experience overseeing direct and indirect reports
4. Experience overseeing multiple facets of manufacturing (production, maintenance, engineering, quality, etc.)
5. Experience overseeing a multi-shift production environment
6. Proven track record of measurable continuous improvement accomplishments
7. Project management experience, including timelines and budgets
8. ERP experience
9. P&L experience
10. Microsoft Office skills, including Word and Excel
Skills preferred but NOT required:
1. Formal Lean and/or Six Sigma training or certifications
2. Metalworking experience
Reasons to work for this company:
➡️ Benefits available day one of employment, an HSA contribution and bonus potential
➡️ GREAT 401K match
➡️ Company is growing by leaps and bounds
➡️ High-profile position with opportunity to make an immediate impact
➡️ Plant improvements have been made
➡️ Excellent work/life balance and minimal weekends
Food Services Leader
Service manager job in Toledo, OH
Pilot Company is an industry-leading network of travel centers with more than 30,000 team members and over 750 retail and fueling locations in 44 states and six Canadian provinces. Our energy and logistics division serves as a top supplier of fuel, employing one of the largest tanker fleets and providing critical services to oil operations in our nation's busiest basins. Pilot Company supports a growing portfolio of brands with expertise in supply chain and retail operations, logistics and transportation, technology and digital innovation, construction, maintenance, human resources, finance, sales and marketing.
Founded in 1958 by Jim A. Haslam II and currently led by CEO Adam Wright, our founding values, people-first culture and commitment to giving back remains true to us today. Whether we are serving guests, a fellow team member, or a trucking company, we are dedicated to fueling people and keeping North America moving.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status or any other characteristic protected under applicable federal, state, or local law.
Military encouraged to apply.
Job Description
Shift Leaders are responsible for supervising employees and general operations of the restaurant. The ideal candidate for this position would possess excellent customer service skills to respond to the needs of customers. In addition, this candidate would be self-motivated and ready to assist the managers with any tasks that need to be executed to keep our facilities well-maintained and running smoothly. This person would be knowledgeable of store operations and PFJ's commitment to quality and customer service.
Pay Rates Starting between: $14.95 - $22.22 / hour
Qualifications
Previous experience or working knowledge of restaurant operations
Incredible customer service skills & the ability to help maintain a customer focused culture
Must be proficient with a calculator, computer, and other equipment
Ability to work as part of a team and interact with different levels from hourly team members, customers, vendors, and corporate representatives
Must be able to work a flexible schedule of nights, days, weekends, and holidays
Background check is required
Additional Information
Fuel Discount
Nation-wide Medical Plan/Dental/Vision
401(k)
Flexible Spending Accounts
Adoption Assistance
Tuition Reimbursement
Flexible Schedule
Weekly Pay
Job Location
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General Manager
Service manager job in Fostoria, OH
We are seeking an experienced General Manager to lead daily warehouse operations. The General Manager is responsible for driving performance across labor, productivity, quality, and safety while ensuring compliance with company standards and regulatory requirements. This role demands a hands-on leader with strong operational expertise, financial acumen, and the ability to inspire and develop teams.
Key Responsibilities
Lead and manage all warehouse staff, including recruiting, training, scheduling, coaching, and performance management.
Establish clear performance expectations; monitor, appraise, and review employee contributions.
Oversee operational systems, processes, and infrastructure, continuously seeking opportunities for efficiency and improvement.
Develop and execute action plans to meet production, quality, and customer service standards.
Partner with Corporate Operations to create and implement policies, procedures, and processes for receiving, storage, inventory, and shipping.
Analyze workflows, labor, space, and equipment needs; implement improvements to maximize efficiency.
Ensure warehouse performance meets or exceeds KPIs, including on-time delivery, accuracy, and inventory turnover.
Maintain a safe work environment by enforcing safety standards and ensuring compliance with OSHA and other regulations.
Serve as the primary contact for customer issues related to service, equipment, or onsite incidents, driving resolution and process improvements.
Monitor and report on financial performance, identifying cost-saving opportunities and operational efficiencies.
Collaborate with inventory management to optimize utilization, maintain accurate data, and reduce costs.
Lead and support department managers and supervisors, ensuring alignment with organizational goals.
Qualifications & Skills
Strong communication skills (verbal and written).
Proficiency in Microsoft Word, Outlook, and Excel; experience with Warehouse Management Systems (WMS).
Proven leadership experience in warehouse or distribution operations.
Strong organizational, conflict management, and multitasking skills.
Ability to travel between Midwest locations as required.
Physical & Work Environment Requirements
Prolonged sitting with occasional lifting, climbing, crouching, or kneeling.
Standard warehouse environment with exposure to heavy machinery, noise, and fluctuating temperatures.
Combination of indoor and outdoor work as needed.
Full-time role, typically Monday-Friday, with flexibility for weekends or after-hours when required.
EEO Statement
Findlay Tall Timbers Distribution Center is an Equal Opportunity Employer. We provide equal employment opportunities to all employees and applicants regardless of race, color, religion, sex, age, national origin, citizenship status, disability, veteran status, genetic information, or any other protected category.
Store Manager
Service manager job in Adrian, MI
As a General Manager, you will be collaborative and inclusive in helping our customers while leading a fun, team-oriented retail culture. You'll make a visible impact as a retail leader and business professional in driving your stores community relationships, merchandise sales, technical services portfolio, print & marketing services, and business-to-business network.
Get great perks.
Bonus plans, generous paid time off, career development program, and weekly pay
Compensation based on qualifications and experience. Hiring immediately
Full medical benefits package, 401(k) with company match, and many more benefits
Associate store discount and more perks (discounts on mobile plans and other retailers, etc.)
Provide strong leadership in community, customer service, sales, and team development.
Ensure that the store culture embodies Staples values and its commitment to the community
Develop a consultative and customer centric environment for the small business customer
Empower your team to learn, grow and deliver through teaching, coaching and inspiring
Lead merchandise sales, print & marketing services and retail operations
Drive profitable sales and margin while reducing variability and improving performance YoY
Hold yourself and your team accountable for flawless execution of operational excellence
Coach every manager and supervisor to create a culture of consultative selling and total solutions
Overall leadership of running a store; additional responsibilities as needed or assigned
Essential skills and experience:
1+ year progressively responsible store management experience in a retail environment as a General/Store Manager
Store Operations experience with analysis, planning, financial acumen and driving results
Experience creating a customer centric environment and working in a consultative selling environment that provides customers a total solution
Experience developing a team in operational excellence to drive profitable YOY sales and margins
Ability to lift/move materials in the 10-50 pound range, climb ladders, stand and walk continuously
Staples does not sponsor applicants for work visas for this position
Preferred skills and experience:
Bachelor's Degree in Business or related field
Ability to engage with the community and network & support small business customers
#LI-ST1
At Staples, “inclusion” is an action word. It represents what we do to ensure that all employees feel valued and supported to contribute to their fullest potential. When we operate inclusively, diversity naturally follows. This is why we work hard to foster an inclusive culture, as we seek employees with unique and varied perspectives and areas of expertise. The result is a better workplace and innovative thinking that helps us exceed our customers' expectations - through the power of the people behind our iconic brand. Staples is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, or any other basis protected by federal, state, or local law.
Auto-ApplySenior Seamer Service Representative
Service manager job in Toledo, OH
Global Fortune 500 packaging manufacturer has an immediate opening for a Seamer Service Technician in the North American Beverage Division. This individual is a key member of the Technical Services Team who supports various customer-filling operations. Position accountabilities include the following:
Act as the key interface between the Company and the customer in trouble-shooting problems associated with the Company's final product and the customer's filling processes.
Support the customer in areas such as equipment audits, rework of the final filled products, overhauls and equipment conversion.
Interact with other members of the Company's Sales Team to develop strategies, resolve problems and implement solutions to support the customer.
Provide double-seaming training for customers.
Requirements for this position would include the following:
High school diploma or equivalent required. Associate degrees or technical school certificate in a mechanical related discipline a plus
Working knowledge of Beverage Can Seamers (specifically Angelus, Pneumatic Scale and Continental)
Working knowledge of Beverage Fillers Equipment (Crown, H&K, Cemco, etc.).
Proven mechanical skills including the ability to use gauges, dial calipers, micrometers and other related instruments.
Strong PC skills including a working knowledge of Microsoft Office (Word, Excel, Access, Outlook and Power Point)
Effective communication skills, both verbal and written as well as proven presentation skills.
Ability to clearly and effectively interact with customers on a variety of levels.
Ability to identify a final packaged product that is not working or defective, troubleshoot the potential causes, and incorporate a solution for effectively resolving the problem.
Ability to work overtime during the week and week-ends based on customer needs.
Ability to travel (car and/or plane) up to 70% of the time. This will include some international travel to Canada
Aldi Assistant Store Manager
Service manager job in Sandusky, OH
When you join our team as an Assistant Store Manager, you'll take on key store management responsibilities including assisting with supervising day-to-day store activities, ensuring overall store performance, managing schedules, and developing operational action plans while identifying training opportunities to develop and grow the team.
Position Type: Full-Time
Average Hours: 38 hours per week
Starting Wage: $25.50 per hour
Wage Increase: Year 2 - $26.50 per hour
Duties and Responsibilities:
Must be able to perform duties with or without reasonable accommodation
• Assists the direct leader with developing and implementing action plans to improve operating results
• Establishes and communicates job responsibilities and performance expectations to their direct reports to ensure mutual understanding and desired results
• Identifies training and development opportunities that will assist their direct reports in achieving enhanced performance
• Understands the overarching company strategy, as well as communicates and models the core values of the organization, to create a sense of teamwork and membership among employees
• Monitors the competitive environment within the community and informs the direct leader regarding adjustments necessary to maintain the company's competitive position
• Provides product feedback to the direct leader, including making recommendations regarding new items to carry or those that should be discontinued
• Participates in the interviewing process for store personnel
• Communicates information including weekly information, major team milestones, developments, and concerns
• Ensures store personnel adhere to inventory procedures, product handling guidelines, and cash control policies to minimize losses
• Ensures an appropriate resolution of operational customer concerns in their direct leader's absence
• Identifies and rectifies hazards, ensuring proper ergonomics and maintaining store equipment in proper working order
• Maintains store cleanliness standards and proper store signage at all times
• Assists the direct leader with maintaining proper stock levels through appropriate product ordering
• Merchandises product neatly to maximize sales
• Ensures the quality and freshness of products for sale and accuracy of product signage
• Assists their direct leader with achieving the store payroll and total loss budget, inventory counts, and training new employees
• Supervises the day-to-day operations of their team, escalating issues to the appropriate level of support and/or leadership when necessary
• Ensures direct reports complete assigned responsibilities in a timely and effective manner to provide the highest level of customer service for the business
• Complies with all established company policies and procedures while upholding the security and confidentiality of documents and data
• Other duties as assigned
Physical Demands:
• Ability to stock merchandise from store receiving to shelving; ability to place product, weighing up to 45 pounds, on shelving at various heights
• Regularly required to sit, stand, bend, reach, push, pull, lift, carry, and walk about the store
• Must be able to perform duties with or without reasonable accommodations
Job Qualifications:
• You must be 18 years of age or older to be employed for this role at ALDI
• Ability to work both independently and within a team environment
• Ability to provide and lead others to provide prompt and courteous customer service
• Ability to develop rapport, trust, and open communication that enhances the growth and job performance of direct reports
• Ability to interpret and apply company policies and procedures
• Ability to establish goals, guide employee performance to ensure the quality and completion of work assignments
• Ability to evaluate and drive performance of self and others
• Ability to understand and apply management principles concerning budgeting, personnel costs, and expenses
• Ability to operate a cash register efficiently and accurately
• Ability to safely and properly operate equipment, including electric/manual hand jack, floor scrubber, and cardboard baler and perform general cleaning duties to company standards
• Excellent verbal and written communication skills
• Ability to stay organized and multi-task in a professional and efficient manner, following instructions and giving attention to detail
• Meets any state and local requirements for handling and selling alcoholic beverages
Education and Experience:
• High School Diploma or equivalent preferred
• A minimum of 3 years of progressive experience in a retail environment
• A combination of education and experience providing equivalent knowledge
• Prior management experience preferred
ALDI offers competitive wages and benefits, including:
401(k) Plan
Company 401(k) Matching Contributions
Employee Assistance Program (EAP)
PerkSpot National Discount Program
In addition, eligible employees are offered:
Medical, Prescription, Dental & Vision Insurance
Generous Vacation Time & 7 Paid Holidays
Up to 6 Weeks Paid Parental Leave at 100% of pay
Up to 2 Weeks Paid Caregiver Leave at 100% of pay
Short and Long-Term Disability Insurance
Life, Dependent Life and AD&D Insurance
Voluntary Term Life Insurance
Click here to learn more about the benefits ALDI has to offer
ALDI is committed to equal opportunity for all employees and applicants. As a proud Equal Opportunity Employer (EOE), we do not discriminate based on race, color, national origin, ancestry, citizenship status, religion, sex, sexual stereotyping, sexual orientation, gender, gender identity, gender expression, age, marital status, mental or physical disability, medical condition, genetic information, military or veteran status, pregnancy (which includes pregnancy, childbirth, and medical conditions related to pregnancy, childbirth, or breastfeeding), or any other protected characteristic. Employment may be contingent upon ALDI's receipt of an acceptable and job-related drug test, motor vehicle report, and/or reference check, as applicable and permissible by law.
Assistant Manager
Service manager job in Ann Arbor, MI
Are You Craving A Career With An Industry Leader?
Panda Express is searching for experienced leaders to join our store management team. Panda is 100% committed to the professional and personal development of our family of associates. That's why we offer paid Store Management Leadership Training, mentorship, and support from our Panda community that cares about your success.
What You'll Do As An Assistant Manager:
You are in charge of assisting the operation of a single store. This includes, but is not limited to, hiring, managing and directing of associates to achieve financial goals and ensuring the delivery of exceptional guest experiences. It's up to you to make your store a success. Don't worry! In order to prepare you for success, we will provide a 3 or more weeks of store leadership training program.
How we reward you:**
Free meals while working at Panda
Generous compensation package with bonus opportunities
Medical, Vision, Dental, Voluntary Short-Term Disability, Cancer Income Protection insurance for full-time associates
Pre-Tax Dependent Care Flexible Spending Account
401K with company match
Paid time off, paid holidays, bereavement/funeral leave and Leave Share Program
Discounts at theme parks, gym memberships, and much more
Opportunity to give back to your community
Hands-on paid training to prepare you for success
On-Going Career & Leadership Development
Opportunities for growth into management positions
On-going career and leadership development, including comprehensive training
Continuous education assistance and scholarships
Lucrative associate referral bonus
Income protection including Disability, Life, and AD&D insurance
Pre-Tax Dependent Care Flexible Spending Account
Please refer to for details.
**Candidates must meet, and continue to meet if employed, eligibility requirements for each benefit to qualify.
Desired Skills & Experience:
High school diploma required
Flexibility to work in a store within a 50-mile radius
Able to work a flexible schedule, including weekends
Food Safety: Serve Safe certified
ADA Statement:
While performing duties, counter areas are often hot with steam from steam table and food vapors. Workspace is restricted and employees are generally expected to remain standing for long periods of time. Employees must prepare hot and cold foods, use Chinese cook knife and other kitchen equipment and work quickly without losing accuracy. Employees must be able to lift up to 50 lbs., stand up to four hours and reach across counter tops measured at 36 inches to serve customers. Kitchens are hot and noise levels are usually high; storage space is limited and shelving is high. Employees must be able to work in a fast-paced work environment, have effective verbal communication skills, ability to adapt to a dynamic environment with changing priorities, and the ability to manage conflicts/difficult situations.
Panda Strong since 1983:
Founded in Glendale, California, we are now the largest family-owned American Chinese Restaurant concept in America. With close to 2,300 locations globally, we continue our mission of delivering exceptional Asian dining experiences by building an organization where people are inspired to better their lives. Whether it's impacting our team or the communities we work in, we're proud to be an organization that embraces family values.
You're wanted here:
Panda Restaurant Group, Inc. is an Equal Opportunity Employer and is committed to providing equal opportunity, and does not discriminate on the basis of any characteristic protected by law, including but not limited to sex/gender (including pregnancy, childbirth, lactation and related conditions), gender expression, race, color, religion, national origin, sexual orientation, gender identity, disability, age, ancestry, medical condition, genetic information, marital status, and veteran status. Additionally, Panda Restaurant Group, Inc. complies with all federal, state, and local laws regarding requests for workplace accommodation. The Americans with Disabilities Act (ADA) prohibits discrimination against qualified individuals on the basis of disability. Applicants are entitled to reasonable accommodations, absent undue hardship, to effectively participate in the application and hiring process, for example, sign language interpreters. If you believe you require an accommodation for the application or interview process or for the position for which you are applying, please reach out to ...@PandaRG.com.
Customer Service Manager
Service manager job in Bowling Green, OH
Reports To: Director of Sales
The Customer Service Manager will oversee all customer service operations, ensuring a responsive, professional, and solution-oriented experience for our customers, sales representatives, and partners. This role will also play a key part in maintaining product data accuracy and supporting the sales team with technical and administrative needs.
Key Responsibilities:
Oversee day-to-day customer service operations, including phone and email communication.
Ensure prompt, professional handling of all customer inquiries, orders, and issues.
Help to develop, document, and enforce customer service policies, procedures, and standards.
Serve as a primary resource for sales representatives, providing:
Sales order entry and support
Technical assistance and troubleshooting
Resolution of product-related issues
Test products to replicate and report customer issues to management for resolution.
Create and maintain accurate product data, including UPCs, model numbers, and descriptions.
Conduct ongoing competitive analysis related to new products, pricing, and market positioning.
Assist with “Available-to-Sell” and sales reporting to support forecasting and inventory management.
Qualifications:
3+ years of customer service or account management experience (preferably in consumer electronics, optics, or outdoor products).
Strong organizational and communication skills, both written and verbal.
Proficiency with ERP/CRM systems and Microsoft Office or Google Workspace.
Detail-oriented with strong problem-solving and analytical abilities.
Ability to thrive in a fast-paced, team-oriented environment.
Preferred Skills:
Experience with product testing or technical troubleshooting.
Familiarity with sales reporting and data analysis.
Background in the outdoor, shooting sports, or optics industry.
Membership Services Desk Staff
Service manager job in Ann Arbor, MI
Find Your Potential. Find Your Y.
Working at the Ann Arbor Y is more than just a job. Find opportunities to reach your potential while making a positive impact in our community. Apply for Membership Staff jobs today and find your potential. #ForABetterUs #NowHiring
POSITION SUMMARY:
Provide quality service and information to members and prospective members; greet and welcome all constituents of the YMCA, develop relationships that ensure members' retention and satisfaction, as well as responsibility for opening the Y, operating and maintaining the Membership Services Desk systems, handling phone calls and ensuring positive member experience with excellent customer service; conduct potential new member tours, sales of new memberships, and follow up with new members during their first 90 days.
ESSENTIAL FUNCTIONS:
Support the mission, vision and goals of the Ann Arbor YMCA; promote character development and the values of caring, honesty, respect and responsibility by modeling appropriate behavior.
Have a positive and helpful attitude.
Interpret and carry out YMCA policies and procedures as they relate to membership and program participation.
Make good judgments.
Communicate effectively and professionally through various forms of media, including but not limited to email and telephone.
Communicate the tangible and intangible value of programs, services and membership offered by a non-profit organization.
Will connect members with other staff and programs.
Participate in scheduled department meetings and trainings as assigned.
Offer feedback to the Welcome Center Coordinator & Assist. Membership Director. Feedback should be intended to improve services we provide.
Special projects as assigned. This is not intended to be all-inclusive. It is understood that the employee will also perform other reasonably related business duties if requested by the supervisor.
Our Culture:
Every day and in everything we do, we strive to create a culture that is welcoming, genuine, hopeful, nurturing and determined for all our staff, members, program participants and volunteers.
Full job description is available upon request.
Requirements
QUALIFICATIONS:
Minimum age 18; High school diploma or equivalent is required.
12-18 months' experience in customer service is preferred.
Strong and productive organization and time-management skills are required.
Ability to work well independently and as a team player is required.
Ability to relate to the public and other staff is required.
Attention to detail, demonstrate accuracy and efficiency, the ability to multi-task and work in a fast-paced environment is required.
Exceptional organizational, computer, communication and interpersonal skills.
Strong language skills, sound reasoning and aptitude for working with others.
Must possess a strong understanding of the YMCA mission to promote Healthy Living, Youth Development and Social Responsibility as well as a familiarity with all areas of the Ann Arbor YMCA programming.
General computer experience and skills are required. Ability to learn and operate membership software within 30 days of hire is required.
Must relate effectively to diverse groups of people from all social and economic segments of the community, as it relates to membership.
Multi-lingual ability is preferred.
WORKING CONDITIONS:
Ability to walk, stand, and sit (including on the floor) for long periods of time.
Must be able to lift and carry supplies weighing up to 20 pounds.
Ability to stand or sit while maintaining alertness for several hours at a time.
Position may require bending, leaning, kneeling, and walking.
Ability to speak concisely and effectively communicate.
Visual and auditory ability to respond to critical situations and physical ability to act swiftly in an emergency.
Ability to view/enter data for long periods of time.
Salary Description $13.50-$14.60 depending on experience
Service Supervisor - Toledo, OH
Service manager job in Toledo, OH
Join the Rose Family: Your Future Awaits!
Seeking Experienced Pest Control Technicians Looking to advance! 👀
Why settle for just another job when you can be part of a legacy? At Rose, we are proud to be the oldest pest management company in the nation, established in 1860! As a family-owned business, we provide innovative pest solutions across Michigan, Ohio, and parts of Indiana, Pennsylvania, and West Virginia. With over 150 years of success, we offer a unique opportunity to grow within a supportive and passionate team. Our privately-owned company holds a great deal of opportunity for people who want to step up and start an exciting career.
What We Offer You:
Competitive Salary Service Supervisor earning potential of $75,000+ (Base Salary plus bonuses)
Comprehensive Benefits: Medical, Dental, Vision, and Rx Insurance
Incentives: Bonus Plan, Commission Program, and Profit Sharing
Retirement Savings: 401(K) with Company Match
Work-Life Balance: Paid Holidays, Vacation, and Sick Days
Professional Growth: Continuous training and career development
Company Vehicle
Responsibilities
Your Role:
We are on the lookout for an experienced pest control technician ready to elevate their career as a Service Supervisor. In this leadership role, you will:
Inspire and coach your team while ensuring top-tier service
Tackle challenging assignments with your expertise
Maintain a focus on safety and quality best practices
Qualifications
What We're Looking For:
Prior experience in pest control is a must - your skills matter!
Strong communication and client relationship abilities
Attention to detail and a knack for problem-solving
Valid driver's license with a clean driving record
Flexibility to work early mornings, evenings, and weekends with occasional overnight travel
High school diploma or equivalent
Pass Drug & Background Checks
At least 18 years of age
Bio-Serv companies are proud to be EOE
rosepestsolutions+*******************
#ZR
Auto-ApplyService Supervisor - Toledo, OH
Service manager job in Toledo, OH
Join the Rose Family: Your Future Awaits!
Seeking Experienced Pest Control Technicians Looking to advance! 👀
Why settle for just another job when you can be part of a legacy? At Rose, we are proud to be the oldest pest management company in the nation, established in 1860! As a family-owned business, we provide innovative pest solutions across Michigan, Ohio, and parts of Indiana, Pennsylvania, and West Virginia. With over 150 years of success, we offer a unique opportunity to grow within a supportive and passionate team. Our privately-owned company holds a great deal of opportunity for people who want to step up and start an exciting career.
What We Offer You:
Competitive Salary Service Supervisor earning potential of $75,000+ (Base Salary plus bonuses)
Comprehensive Benefits: Medical, Dental, Vision, and Rx Insurance
Incentives: Bonus Plan, Commission Program, and Profit Sharing
Retirement Savings: 401(K) with Company Match
Work-Life Balance: Paid Holidays, Vacation, and Sick Days
Professional Growth: Continuous training and career development
Company Vehicle
Responsibilities
Your Role:
We are on the lookout for an experienced pest control technician ready to elevate their career as a Service Supervisor. In this leadership role, you will:
Inspire and coach your team while ensuring top-tier service
Tackle challenging assignments with your expertise
Maintain a focus on safety and quality best practices
Qualifications
What We're Looking For:
Prior experience in pest control is a must - your skills matter!
Strong communication and client relationship abilities
Attention to detail and a knack for problem-solving
Valid driver's license with a clean driving record
Flexibility to work early mornings, evenings, and weekends with occasional overnight travel
High school diploma or equivalent
Pass Drug & Background Checks
At least 18 years of age
Bio-Serv companies are proud to be EOE
rosepestsolutions+*******************
#ZR
Auto-ApplyService Director - Toyota of Dundee
Service manager job in Dundee, MI
Service Director Responsibilities:
Training & Employee Development:
Assist in the hiring process for service advisors, technicians, and appointment coordinators.
Train all service advisors, technicians, appointment coordinators and lot technicians on dealership procedures.
Assist with employee development.
Provide technical assistance to employees as needed.
Conduct meetings with department employees to discuss activities and problems of mutual interest.
Direct and schedule the activities of all department employees.
Manage technician productivity.
Monitor technician's payroll records.
Oversee the service scheduling process.
Assist the shop foreman with the workflow.
Hold weekly departmental meetings and set sales and service goals.
Interact with outside vendors and other dealership management
Observe, encourage, and inspire advisors to ensure customer loyalty.
Maintain an above national average CSI score and follow up with all guest issues or concerns to ensure customer satisfaction.
Attend managers meetings as requested.
Other duties as assigned.
Shop Productivity and Management Tasks:
Helps identify marketing opportunities within the service department to assist marketing team execute plan which promotes new and repeat business.
Benefits Overview: BENEFITS ELIGIBLE FIRST DAY OF EMPLOYMENT
Germain Automotive Partnership offers competitive wages depending on skills and motivation. We also offer a competitive benefits package including:
Medical Insurance
Dental Insurance
Vision Insurance
Parental Leave
Weekly Pay
Employee Assistance Program
401K
Life Insurance
Short and Long-term Disability Insurance
Paid time off
Employee Discounts
Voter Services Supervisor (Republican) - Lucas County Board of Elections
Service manager job in Toledo, OH
Must be a registered Republican To declare your political party affiliation, you must select a partisan ballot in an even year Primary Election. Responsible for the accurate and timely data entry of all registration information including, but not limited to, new registrations, address changes, deletions, corrections and name changes in the voter registration system (both local and state); Responsible for supervision of all absentee by mail operations including but not limited to, processing absentee applications and assembling/mailing absentee ballot packets to voters as prescribed by law; Responsible for processing of all returned absentee ballots; Responsible for supervising inspection and counting all absentee ballots; Responsible for preparing absentee ballots for tabulation and the balancing of said tabulation as prescribed by law. Assisting in the processing and reviewing of the validity and sufficiency of all candidates, initiative and referendum petitions; Responsible for adhering to all statutory deadlines regarding campaign finance, registration, absentee voting and local options; Responsible for maintaining the supervision of the switchboard operations; Responsible for administrating the processing of the NCOA and duplicate lists; Responsible for maintaining confidentiality and business integrity.
Responsible for providing the Directors with periodically written status reports regarding work processed and still outstanding in a format established by the Directors; Responsible for ensuring that enough staff are always logged into phone queues. Performs all other duties as assigned, by the Directors, the Board of Elections, and/or as prescribed by law. Responsible for daily supervision of operations within the absentee department by mail and in person voting and registration department.
Also serves as back up for the Voter Services Supervisor (Democrat).
Essential Job Functions:
* Ability to prepare and carry out project planning and implementation.
* Applies excellent interpersonal skills, which include effective verbal and written communication.
* Ability to learn voting system and voter registration system.
* Ability to learn and understand the security guidelines set by the State of Ohio
* Prepare a variety of staffing and productivity reports for the Directors.
* Maintains all deadlines for the Board of Elections.
* Manages and evaluates staff as needed.
* Manages workflow and meets all deadlines and priorities set by the Directors.
* Meeting requirements set by the Secretary of State.
* Demonstrates a continuing willingness to work extended hours to meet deadlines.
Minimum Qualifications:
* A minimum of an associate's degree preferred, and/or 2 years of Vocational Training, and/or equivalent supervisory work experience.
* Excellent organizational and planning skills.
* Excellent interpersonal skills which include effective verbal and written communications.
* Demonstrates adaptability, flexibility, and dependability.
* Ability to excel in task management and planning.
* Self-motivated and able to work well under pressure.
* PC literate must be with a command of MS Office applications.
* Must demonstrate the ability to create spreadsheets and databases using MS Excel and Access.
* Must demonstrate the ability to effectively enter data.
* Must demonstrate the ability to type 45 wpm.
* Must maintain an ongoing understanding of changes in Federal and State Statutory Requirements affecting the election process.
* Demonstrates a professional attitude and appearance.
Equal Opportunity Employer
Auto-ApplyGround Services Supervisor
Service manager job in Ypsilanti, MI
JOB DESCRIPTION
Job Title: Supervisor, Ground Services
Department: Ground Services
Reports To: Manager, Ground Services
Work Schedule: 12 hours, 4 on 4 off (various schedules, starting 6pm-6am)
ESSENTIAL DUTIES AND RESPONSIBILITIES:
Duties and responsibilities include, but are not limited to:
Implements, and maintains all department policies and procedures to ensure that all cargo operations are safe, efficient, and in compliance with all applicable Company and government regulations;
Establishes the framework for reviews and conducts periodic reviews of staffing, facilities, equipment, and budgetary requirements needed to accomplish the department's mission;
Ensures the proper training, evaluation, and skills maintenance of department personnel;
Supervises the production and provision of all department training aids, directives, reports, forms, relevant manuals, and other support materials required for training and day-to-day operations;
Maintains oversight of the Ground Operations Desk in conjunction with the Manager & Assistant Manager of Ground Operations
Coordinates with, assists, and advises customers and vendors concerning the proper preparation of cargo, cargo documentation, and load planning; and
Performs other duties as assigned by senior management.
QUALIFICATIONS:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Loadmaster qualification also a necessary skill, with line experience. The requirements listed above are representative of the knowledge, skill, and/or ability required.
EDUCATION and/or EXPERIENCE:
High school graduate; some college and/or technical school desirable. Must have a working knowledge of world geography as well as knowledge of air cargo / ground operations. Previous ULD tracking or logistics experience preferred.
LANGUAGE/MATHEMATECIAL SKILLS
Ability to read, write and understand spoken and written English. Ability to write routine reports and correspondence. Ability to give verbal and written direction to fellow employees as well as vendors. Ability to perform basic math calculations using mental math as well as a calculator.
PHYSICAL DEMANDS
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to individuals with disabilities to perform the essential functions. While performing the duties of this job, the employs is regularly required to sit, talk and hear. The employee is required to use a computer terminal, calculator and telephone. The employee is required to stand, walk, and climb/descend stairs.
WORK ENVIRONMENT:
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. This position requires shift work, nights and/or weekends as well as holidays. Employees bid on schedules in accordance with their standing on the company seniority scale.
Work is performed primarily in an office setting with a constant level of background noise
Auto-ApplyCustomer Service Supervisor
Service manager job in Sandusky, OH
At JBT Marel, what we do matters, we know that the contribution of our employees leads to the success of our business. Our purpose is to transform the future of food; this guides our vision of being the global leader in food and beverage technology, by harnessing the full power of JBT Marel to partner with our customers and pioneer sustainable innovation.
Our values show who we are at our best. As we Create with Collaboration, Serve with Integrity, Grow with Excellence, and Advance with Innovation.
The Opportunity ...
As our Customer Service Supervisor- you will report to the Senior Manager Parts Segment. Oversee and schedule aftermarket customer service team. Provide leadership and daily management of customer service Representatives and distribution of workload.
* Create and meet sales budgets and performance goals for the department. Participate in hiring, terminations, performance reviews, coaching, and salary planning of team
* Ensure customer satisfaction in spare parts and product support to include customer follow-up on all open issues or promises. Surveys and follows up with customers to ensure highest levels of customer satisfaction
* Maintain monthly Inbound/Backlog for Department
* Maintain a record of all red flag issues and coordinate activities with production, customers, vendors or suppliers until the issue is resolved
* Oversee issuance of credit memos' and RMA's (Return Material Authorization) while working with the customer service team to minimize customer returns
* Provide back up for daily correspondence with customers involving phone support for parts questions, pricing and availability information
* Work directly with Operations Manager/ departments to determine proper spare parts inventory levels while minimizing slow moving/obsolete/excess inventory
* Provide regular analysis of the parts business using information from the CS SF dashboard
* Provide input for Monthly Report to include: bowlers, departmental report, inbound/backlog, performance. Prepare other analysis and reports
* Create training aids for customers and fellow employees
* Create documentation to share information with fellow employees
* Manage customer service / parts sales team members. Assigns, monitors and reviews work for accuracy, quality and progress
* Coach, counsels and trains team members to improve skill, productivity, safety, quality and processes
* Create and meet sales budgets, departmental budget, and performance goals for the department
* Maintain profit margins and minimize costs
* Manage to established budget and help correct variances
Requirements for the role
* (5) years industry experience
* Experience leading or supervising others and coordinating projects
* Associates degree required, Bachelor's Degree in Business preferred
* Knowledge of food processing equipment/products, services and industry standards
* Knowledge of Lean manufacturing processes. Knowledge of inventory management and stock level adjustment
* Required: Advanced proficiency in Microsoft Excel
* Must have experience using Excel to analyze data and create reports and ability to use Excel functions such as Pivot Tables, VLOOKUP, INDEX/MATCH, SUMIF, COUNTIF]
* Proficient in ERP (Enterprise Requirements Planning) systems (preferably Infor Syteline) for order entry, RMA's, financial reporting and information retrieval
* Mechanical knowledge to troubleshoot application-related issues
* You must be authorized to work in the US without sponsorship now or in the future.
Travel & Location
* This position is onsite
* 25% Travel (trade shows, customer sites, other business sites)
* #LI-KF1
* #LI-Onsite
Why work at JBT ...
* We are committed to our employees and will provide you with development and opportunities to allow you to be the best version of yourself at work, at home, and in your community.
* We foster a genuine inclusive team culture enjoying collaborative working across our global teams to deliver world-class projects.
* We encourage development - ensuring new experiences and challenges at JBT Marel to feed your growth!
* Benefits: JBT Marel offers benefits on day 1 of your employment. Including: Medical, Dental, life insurance, short-term and long-term disability, family leave, vision coverage, and a matched 401(k) plan.
Commitment to Diversity: Diversity, Equity, Inclusion, and Belonging is a fundamental value to JBT Marel and critical to our future success. A thoughtful, focused, and sustained effort to work towards our DEIB goals is not just a principled choice, but also a business imperative.
Equal Opportunity Employment:
JBT Marel provides equal employment opportunity to all employees and qualified applicants for employment. We will not tolerate any form of discrimination against any employee or applicant for employment because of race, color, religion, national origin, sex, sexual orientation, gender identity, age, disability, veteran status, citizenship, or any other characteristic protected by applicable federal, state, or local laws. At JBT Marel, we apply this policy to all our employment practices, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, benefits, and training. We make hiring decisions based solely on qualifications, merit and business needs at the time. JBT Marel will reasonably accommodate applicants who need adjustments to participate in the application or interview process. If you require assistance or accommodation during the application process, please contact JBT Marel at ************.