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The differences between service supervisors and service managers can be seen in a few details. Each job has different responsibilities and duties. It typically takes 4-6 years to become both a service supervisor and a service manager. Additionally, a service manager has an average salary of $74,009, which is higher than the $52,539 average annual salary of a service supervisor.
The top three skills for a service supervisor include patients, cleanliness and safety procedures. The most important skills for a service manager are POS, performance reviews, and cash handling.
| Service Supervisor | Service Manager | |
| Yearly salary | $52,539 | $74,009 |
| Hourly rate | $25.26 | $35.58 |
| Growth rate | 6% | 6% |
| Number of jobs | 77,954 | 341,785 |
| Job satisfaction | - | 4 |
| Most common degree | Bachelor's Degree, 53% | Bachelor's Degree, 52% |
| Average age | 47 | 44 |
| Years of experience | 6 | 6 |
A customer service supervisor's role is to oversee a team of customer service workers, ensuring their efficiency when it comes to engaging and assisting clients, all in the joint effort to boost sales and improve the client base. Aside from leading and supervising colleagues, a customer service supervisor must prepare progress reports about the team's workflow, set goals, devise strategies, verify all return refund operations, and coordinate with other managers and supervisors outside the unit. Furthermore, they must also handle calls and other forms of correspondence, building rapport while lending a helping hand.
Service managers are employees who oversee the departments related to providing services to customers. They ensure that service delivery agreements are met by employees in the department. Service managers meet with stakeholders to set service delivery metrics and department goals. They then create strategies to reach these metrics and goals. They are responsible for cascading such goals and metrics to their employees and ensuring that the employees understand what they need to do. Service managers should have a deep understanding and appreciation of the company and its business so that they can create strategies that are in line with the company's identity. They should also be familiar with the customer profiles of the company. Service managers are also responsible for creating department reports and sharing these with stakeholders.
Service supervisors and service managers have different pay scales, as shown below.
| Service Supervisor | Service Manager | |
| Average salary | $52,539 | $74,009 |
| Salary range | Between $34,000 And $80,000 | Between $47,000 And $116,000 |
| Highest paying City | New York, NY | San Francisco, CA |
| Highest paying state | New York | New York |
| Best paying company | Apple | Latham & Watkins |
| Best paying industry | - | Technology |
There are a few differences between a service supervisor and a service manager in terms of educational background:
| Service Supervisor | Service Manager | |
| Most common degree | Bachelor's Degree, 53% | Bachelor's Degree, 52% |
| Most common major | Business | Business |
| Most common college | California State University - Bakersfield | University of Pennsylvania |
Here are the differences between service supervisors' and service managers' demographics:
| Service Supervisor | Service Manager | |
| Average age | 47 | 44 |
| Gender ratio | Male, 54.1% Female, 45.9% | Male, 71.1% Female, 28.9% |
| Race ratio | Black or African American, 9.9% Unknown, 4.7% Hispanic or Latino, 19.0% Asian, 5.3% White, 60.5% American Indian and Alaska Native, 0.6% | Black or African American, 6.1% Unknown, 4.3% Hispanic or Latino, 15.0% Asian, 6.3% White, 67.7% American Indian and Alaska Native, 0.5% |
| LGBT Percentage | 8% | 10% |