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The differences between service supervisors and team leader/supervisors can be seen in a few details. Each job has different responsibilities and duties. It typically takes 4-6 years to become both a service supervisor and a team leader/supervisor. Additionally, a service supervisor has an average salary of $52,539, which is higher than the $50,841 average annual salary of a team leader/supervisor.
The top three skills for a service supervisor include patients, cleanliness and safety procedures. The most important skills for a team leader/supervisor are safety procedures, quality standards, and sales floor.
| Service Supervisor | Team Leader/Supervisor | |
| Yearly salary | $52,539 | $50,841 |
| Hourly rate | $25.26 | $24.44 |
| Growth rate | 6% | 8% |
| Number of jobs | 77,954 | 96,069 |
| Job satisfaction | - | 5 |
| Most common degree | Bachelor's Degree, 53% | Bachelor's Degree, 40% |
| Average age | 47 | 47 |
| Years of experience | 6 | 6 |
A customer service supervisor's role is to oversee a team of customer service workers, ensuring their efficiency when it comes to engaging and assisting clients, all in the joint effort to boost sales and improve the client base. Aside from leading and supervising colleagues, a customer service supervisor must prepare progress reports about the team's workflow, set goals, devise strategies, verify all return refund operations, and coordinate with other managers and supervisors outside the unit. Furthermore, they must also handle calls and other forms of correspondence, building rapport while lending a helping hand.
A team leader or supervisor is an individual who leads and supervises a workgroup's functionality through instructions and guidance in an organization. Team leaders provide support to staff members by way of coaching and skills development. They are responsible for preventing and resolving conflicts among staff members by setting ground rules and assigning tasks properly. They also organize team meetings and report the progress of a project to the management. Since they lead a workforce, team leaders must possess excellent verbal communication skills and have a great work ethic.
Service supervisors and team leader/supervisors have different pay scales, as shown below.
| Service Supervisor | Team Leader/Supervisor | |
| Average salary | $52,539 | $50,841 |
| Salary range | Between $34,000 And $80,000 | Between $32,000 And $79,000 |
| Highest paying City | New York, NY | New Bedford, MA |
| Highest paying state | New York | Rhode Island |
| Best paying company | Apple | Nexteer Automotive |
| Best paying industry | - | - |
There are a few differences between a service supervisor and a team leader/supervisor in terms of educational background:
| Service Supervisor | Team Leader/Supervisor | |
| Most common degree | Bachelor's Degree, 53% | Bachelor's Degree, 40% |
| Most common major | Business | Business |
| Most common college | California State University - Bakersfield | California State University - Bakersfield |
Here are the differences between service supervisors' and team leader/supervisors' demographics:
| Service Supervisor | Team Leader/Supervisor | |
| Average age | 47 | 47 |
| Gender ratio | Male, 54.1% Female, 45.9% | Male, 55.8% Female, 44.2% |
| Race ratio | Black or African American, 9.9% Unknown, 4.7% Hispanic or Latino, 19.0% Asian, 5.3% White, 60.5% American Indian and Alaska Native, 0.6% | Black or African American, 10.2% Unknown, 4.7% Hispanic or Latino, 18.6% Asian, 5.2% White, 60.7% American Indian and Alaska Native, 0.6% |
| LGBT Percentage | 8% | 8% |