Staff officer vs customer service supervisor

Differences between staff officer and customer service supervisor duties and responsibilities

Staff officer example responsibilities.

• Lead a team of three managers and 60 professionals in coordinating manpower allocations and international logistics.
• Develop and populate entries on lessons learned SharePoint site and provide weekly updates to leads and management.
• Manage human sources of information program, and perform duties as intelligence oversight and personnel reliability/security program manager.
• Represent DIA at planning conferences.
• Receive commendation for senior officer training seminar in glacial warfare and rescue.
• Organize and lead the first-ever USAF conference on cyber manning and resource development.
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Customer service supervisor example responsibilities.

• Manage customer relationships and acting Salesforce administrator.
• Develop and manage sales/customer service agents by monitoring productivity, quality and adherence using KPI's.
• Manage services and supports for intellectually and developmentally disable individuals, within compliance with all Medicaid and I/DD waiver regulations.
• Perform employee monthly/annual reviews/evaluations, payroll, and disciplinary actions.
• Develop service and performance management standards, facilitating exceptional patient experiences for patients and families of the medical center.
• Give estimates on installation of windows and doors.
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