Supervisor, patient access vs collection supervisor

The differences between supervisors, patient access and collection supervisors can be seen in a few details. Each job has different responsibilities and duties. It typically takes 4-6 years to become both a supervisor, patient access and a collection supervisor. Additionally, a collection supervisor has an average salary of $64,766, which is higher than the $46,091 average annual salary of a supervisor, patient access.

The top three skills for a supervisor, patient access include patients, customer service and patient care. The most important skills for a collection supervisor are customer service, FDCPA, and delinquent accounts.

Supervisor, patient access vs collection supervisor overview

	Supervisor, Patient Access	Collection Supervisor
Yearly salary	$46,091	$64,766
Hourly rate	$22.16	$31.14
Growth rate	28%	-8%
Number of jobs	85,777	21,526
Job satisfaction	-	-
Most common degree	Bachelor's Degree, 46%	Bachelor's Degree, 48%
Average age	47	47
Years of experience	6	6

What does a supervisor, patient access do?

A patient access supervisor is an individual who is responsible for supervising a health facility's patient registration, inpatient and outpatient, the financial counseling division, central scheduling, and the PBX department. Patient access supervisors must ensure that high-quality service for patients is achieved as well as the accuracy of information. They must create staffing calendars and make hiring decisions to maintain adequate staffing in the department. Patient access supervisors must also develop and implement policies and procedures for the department.

What does a collection supervisor do?

Collection Supervisors are responsible for managing the operations of credit card debt collection. Their duties include overseeing credit applications, supervising the debt collection team, setting team goals, making sure collectors adhere to regulations, laws, and protocols, creating progress spreadsheets, coordinating activities for debt collectors, and assess delinquent accounts. They also organize team workload, write official debt collection letters, authorize repossessions, and supervise difficult collection cases. A Collection Supervisor participates in implementing credit procedures and policies that contribute to smooth operations.

Supervisor, patient access vs collection supervisor salary

Supervisors, patient access and collection supervisors have different pay scales, as shown below.

	Supervisor, Patient Access	Collection Supervisor
Average salary	$46,091	$64,766
Salary range	Between $31,000 And $67,000	Between $45,000 And $92,000
Highest paying City	New York, NY	Mount Laurel, NJ
Highest paying state	Delaware	New York
Best paying company	Guidehouse	Intuitive Surgical
Best paying industry	Health Care	Finance

Differences between supervisor, patient access and collection supervisor education

There are a few differences between a supervisor, patient access and a collection supervisor in terms of educational background:

	Supervisor, Patient Access	Collection Supervisor
Most common degree	Bachelor's Degree, 46%	Bachelor's Degree, 48%
Most common major	Business	Business
Most common college	California State University - Bakersfield	California State University - Bakersfield

Supervisor, patient access vs collection supervisor demographics

Here are the differences between supervisors, patient access' and collection supervisors' demographics:

	Supervisor, Patient Access	Collection Supervisor
Average age	47	47
Gender ratio	Male, 21.8% Female, 78.2%	Male, 44.6% Female, 55.4%
Race ratio	Black or African American, 11.0% Unknown, 4.7% Hispanic or Latino, 18.5% Asian, 5.2% White, 60.0% American Indian and Alaska Native, 0.6%	Black or African American, 10.1% Unknown, 4.7% Hispanic or Latino, 18.6% Asian, 5.2% White, 60.7% American Indian and Alaska Native, 0.6%
LGBT Percentage	8%	8%

Differences between supervisor, patient access and collection supervisor duties and responsibilities

Supervisor, patient access example responsibilities.

Manage oversight to joint commission and other regulatory requirements.
Adhere to regulations and policies set forth by JCAHO and HIPAA.
Oversee financial counseling of under-insure and uninsure patients for Medicaid eligibility, pay arrangements and charity care/uncompensate care programs.
Train all staff on JCAHO and HIPPA regulations and compliance.
Monitor activities for and ensures compliance with laws, government regulations, JCAHO requirements and DMC policies.
Maintain scripting and service levels in accordance with insurance contracts and HIPAA regulations to ensure privacy of protect health information.

Collection supervisor example responsibilities.

Manage receivables, calculate DSO, cash projections, and presentations to upper level management.
Manage re-billings for third party accounts including: commercial carriers, manage care, PPO, POS and HMO organizations.
Verify insurance coverage including Medicaid, Medicare, HMO and indemnity insurance.
Demonstrate effective negotiation urgency and problem resolution skills to resolve delinquent accounts by following state and federal guidelines.
Call monitoring template/system utilize daily to ensure agents are using proper collection techniques, maintaining professionalism and following FDCPA guidelines.
Complete weekly QA's and coaching's for a team of 12+.

Supervisor, patient access vs collection supervisor skills

Common supervisor, patient access skills

Patients, 20%
Customer Service, 10%
Patient Care, 7%
Revenue Cycle, 6%
Medical Terminology, 5%
HIPAA, 4%

Common collection supervisor skills

Customer Service, 22%
FDCPA, 5%
Delinquent Accounts, 4%
Credit Card, 4%
Direct Reports, 3%
Medicare, 3%

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Supervisor, Patient Access
Supervisor, Patient Access vs Collection Supervisor

Updated January 8, 2025

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