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The differences between supervisors, technical support and customer support technicians can be seen in a few details. Each job has different responsibilities and duties. It typically takes 1-2 years to become both a supervisor, technical support and a customer support technician. Additionally, a supervisor, technical support has an average salary of $87,039, which is higher than the $36,361 average annual salary of a customer support technician.
The top three skills for a supervisor, technical support include customer service, customer satisfaction and direct reports. The most important skills for a customer support technician are customer service, customer support, and SQL.
| Supervisor, Technical Support | Customer Support Technician | |
| Yearly salary | $87,039 | $36,361 |
| Hourly rate | $41.85 | $17.48 |
| Growth rate | 10% | 10% |
| Number of jobs | 147,833 | 117,102 |
| Job satisfaction | - | - |
| Most common degree | Bachelor's Degree, 51% | Bachelor's Degree, 46% |
| Average age | 42 | 42 |
| Years of experience | 2 | 2 |
A supervisor of technical support oversees the technical support operations in a company, ensuring efficiency and client satisfaction. It is their duty to set guidelines and timelines, monitor the daily operations of staff, coordinate with managers and engineers, delegate tasks among teams, and liaise with potential business partners. There are also instances where they assist clients through calls and correspondence, assisting them with their concerns and inquiries. Moreover, a technical support supervisor must lead teams while enforcing the company's standards and policies.
A customer support technician is responsible for resolving customer complaints with their network issues through remote communication, providing the customers with a step-by-step procedure to fix their systems. Customer support technicians assist the customers in setting up their programs and applications, guiding them with the instructional manuals, and responding to the inquiries and concerns they have. They also escalate high-level complaints to the immediate supervisor as needed while monitoring system solutions and creating technical tickets.
Supervisors, technical support and customer support technicians have different pay scales, as shown below.
| Supervisor, Technical Support | Customer Support Technician | |
| Average salary | $87,039 | $36,361 |
| Salary range | Between $62,000 And $121,000 | Between $23,000 And $56,000 |
| Highest paying City | New York, NY | New York, NY |
| Highest paying state | New York | New Jersey |
| Best paying company | Applied Materials | Adobe |
| Best paying industry | Finance | Technology |
There are a few differences between a supervisor, technical support and a customer support technician in terms of educational background:
| Supervisor, Technical Support | Customer Support Technician | |
| Most common degree | Bachelor's Degree, 51% | Bachelor's Degree, 46% |
| Most common major | Business | Business |
| Most common college | Stanford University | Stanford University |
Here are the differences between supervisors, technical support' and customer support technicians' demographics:
| Supervisor, Technical Support | Customer Support Technician | |
| Average age | 42 | 42 |
| Gender ratio | Male, 74.6% Female, 25.4% | Male, 66.1% Female, 33.9% |
| Race ratio | Black or African American, 11.1% Unknown, 5.4% Hispanic or Latino, 15.9% Asian, 10.6% White, 56.7% American Indian and Alaska Native, 0.4% | Black or African American, 10.7% Unknown, 5.4% Hispanic or Latino, 16.2% Asian, 10.6% White, 56.7% American Indian and Alaska Native, 0.4% |
| LGBT Percentage | 11% | 11% |