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The differences between supervisors, technical support and general supervisors can be seen in a few details. Each job has different responsibilities and duties. While it typically takes 1-2 years to become a supervisor, technical support, becoming a general supervisor takes usually requires 4-6 years. Additionally, a supervisor, technical support has an average salary of $87,039, which is higher than the $78,650 average annual salary of a general supervisor.
The top three skills for a supervisor, technical support include customer service, customer satisfaction and direct reports. The most important skills for a general supervisor are continuous improvement, production supervisors, and oversight.
| Supervisor, Technical Support | General Supervisor | |
| Yearly salary | $87,039 | $78,650 |
| Hourly rate | $41.85 | $37.81 |
| Growth rate | 10% | 6% |
| Number of jobs | 147,833 | 80,113 |
| Job satisfaction | - | - |
| Most common degree | Bachelor's Degree, 51% | Bachelor's Degree, 61% |
| Average age | 42 | 44 |
| Years of experience | 2 | 6 |
A supervisor of technical support oversees the technical support operations in a company, ensuring efficiency and client satisfaction. It is their duty to set guidelines and timelines, monitor the daily operations of staff, coordinate with managers and engineers, delegate tasks among teams, and liaise with potential business partners. There are also instances where they assist clients through calls and correspondence, assisting them with their concerns and inquiries. Moreover, a technical support supervisor must lead teams while enforcing the company's standards and policies.
A general supervisor supervises and oversees the daily performance of workers. They are expected to set goals and deadlines for their company. They may also have to organize employees' workflow and ensure that they understand their duties. They also monitor the productivity of employees and give constructive feedback.
Supervisors, technical support and general supervisors have different pay scales, as shown below.
| Supervisor, Technical Support | General Supervisor | |
| Average salary | $87,039 | $78,650 |
| Salary range | Between $62,000 And $121,000 | Between $59,000 And $104,000 |
| Highest paying City | New York, NY | Atlantic City, NJ |
| Highest paying state | New York | New Jersey |
| Best paying company | Applied Materials | Southern California Edison |
| Best paying industry | Finance | Finance |
There are a few differences between a supervisor, technical support and a general supervisor in terms of educational background:
| Supervisor, Technical Support | General Supervisor | |
| Most common degree | Bachelor's Degree, 51% | Bachelor's Degree, 61% |
| Most common major | Business | Business |
| Most common college | Stanford University | University of Pennsylvania |
Here are the differences between supervisors, technical support' and general supervisors' demographics:
| Supervisor, Technical Support | General Supervisor | |
| Average age | 42 | 44 |
| Gender ratio | Male, 74.6% Female, 25.4% | Male, 78.2% Female, 21.8% |
| Race ratio | Black or African American, 11.1% Unknown, 5.4% Hispanic or Latino, 15.9% Asian, 10.6% White, 56.7% American Indian and Alaska Native, 0.4% | Black or African American, 6.2% Unknown, 4.3% Hispanic or Latino, 15.1% Asian, 6.4% White, 67.5% American Indian and Alaska Native, 0.5% |
| LGBT Percentage | 11% | 10% |