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The differences between supervisors, technical support and senior support technicians can be seen in a few details. Each job has different responsibilities and duties. It typically takes 1-2 years to become both a supervisor, technical support and a senior support technician. Additionally, a supervisor, technical support has an average salary of $87,039, which is higher than the $74,459 average annual salary of a senior support technician.
The top three skills for a supervisor, technical support include customer service, customer satisfaction and direct reports. The most important skills for a senior support technician are customer service, technical support, and troubleshoot.
| Supervisor, Technical Support | Senior Support Technician | |
| Yearly salary | $87,039 | $74,459 |
| Hourly rate | $41.85 | $35.80 |
| Growth rate | 10% | 10% |
| Number of jobs | 147,833 | 113,499 |
| Job satisfaction | - | - |
| Most common degree | Bachelor's Degree, 51% | Bachelor's Degree, 48% |
| Average age | 42 | 42 |
| Years of experience | 2 | 2 |
A supervisor of technical support oversees the technical support operations in a company, ensuring efficiency and client satisfaction. It is their duty to set guidelines and timelines, monitor the daily operations of staff, coordinate with managers and engineers, delegate tasks among teams, and liaise with potential business partners. There are also instances where they assist clients through calls and correspondence, assisting them with their concerns and inquiries. Moreover, a technical support supervisor must lead teams while enforcing the company's standards and policies.
A senior support technician is an individual specializing in diagnosing and resolving information technology (IT)-related problems in an organization, including virus issues, forgotten passwords, and software updates. The job requires knowledge about the installation, configuration, and testing of computer hardware and software. Possessing excellent customer service, listening, and problem-solving skills is also vital to qualify for the position. The job's education requirements include an associate or bachelor's degree in computer science, business, information technology, or a related field.
Supervisors, technical support and senior support technicians have different pay scales, as shown below.
| Supervisor, Technical Support | Senior Support Technician | |
| Average salary | $87,039 | $74,459 |
| Salary range | Between $62,000 And $121,000 | Between $48,000 And $114,000 |
| Highest paying City | New York, NY | Durham, NC |
| Highest paying state | New York | Pennsylvania |
| Best paying company | Applied Materials | Pacira BioSciences |
| Best paying industry | Finance | Technology |
There are a few differences between a supervisor, technical support and a senior support technician in terms of educational background:
| Supervisor, Technical Support | Senior Support Technician | |
| Most common degree | Bachelor's Degree, 51% | Bachelor's Degree, 48% |
| Most common major | Business | Computer Science |
| Most common college | Stanford University | Stanford University |
Here are the differences between supervisors, technical support' and senior support technicians' demographics:
| Supervisor, Technical Support | Senior Support Technician | |
| Average age | 42 | 42 |
| Gender ratio | Male, 74.6% Female, 25.4% | Male, 78.4% Female, 21.6% |
| Race ratio | Black or African American, 11.1% Unknown, 5.4% Hispanic or Latino, 15.9% Asian, 10.6% White, 56.7% American Indian and Alaska Native, 0.4% | Black or African American, 10.7% Unknown, 5.4% Hispanic or Latino, 16.3% Asian, 11.1% White, 56.1% American Indian and Alaska Native, 0.4% |
| LGBT Percentage | 11% | 11% |