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The differences between support associates and support analysts can be seen in a few details. Each job has different responsibilities and duties. It typically takes 1-2 years to become both a support associate and a support analyst. Additionally, a support analyst has an average salary of $75,989, which is higher than the $47,039 average annual salary of a support associate.
The top three skills for a support associate include sales floor, computer system and POS. The most important skills for a support analyst are customer service, troubleshoot, and technical support.
| Support Associate | Support Analyst | |
| Yearly salary | $47,039 | $75,989 |
| Hourly rate | $22.61 | $36.53 |
| Growth rate | 10% | 10% |
| Number of jobs | 100,892 | 107,039 |
| Job satisfaction | - | - |
| Most common degree | Bachelor's Degree, 48% | Bachelor's Degree, 62% |
| Average age | 42 | 42 |
| Years of experience | 2 | 2 |
The primary role of sales support associates is to help sales staff and customers during the sales process. A sales support associate also performs other tasks that include maintaining positive customer relations, responding to customers' requests for quotes, information, and specifications, and, initiating contact with prospective customers. They are also responsible for coordinating proposals, sales literature production, and presentations. Requirements for this position include a high school diploma or general education development, administrative and communication skills, and organizational skills.
The role of support analysts is to resolve problems with hardware, computer programs, and peripherals. They may focus on a particular aspect of the information technology (IT) department or give technical support to end-users. They mainly detect issues with IT equipment and software and devise solutions to resolve these issues. Also, they are responsible for answering queries from users, preparing service records, and handling escalations. Support analysts also support the company's IT operations and best practices by creating and distributing relevant IT documents.
Support associates and support analysts have different pay scales, as shown below.
| Support Associate | Support Analyst | |
| Average salary | $47,039 | $75,989 |
| Salary range | Between $26,000 And $83,000 | Between $50,000 And $114,000 |
| Highest paying City | Jersey City, NJ | Jersey City, NJ |
| Highest paying state | New Jersey | New Jersey |
| Best paying company | Apollo Global Management | The Citadel |
| Best paying industry | - | Finance |
There are a few differences between a support associate and a support analyst in terms of educational background:
| Support Associate | Support Analyst | |
| Most common degree | Bachelor's Degree, 48% | Bachelor's Degree, 62% |
| Most common major | Business | Business |
| Most common college | University of Pennsylvania | Stanford University |
Here are the differences between support associates' and support analysts' demographics:
| Support Associate | Support Analyst | |
| Average age | 42 | 42 |
| Gender ratio | Male, 36.7% Female, 63.3% | Male, 63.1% Female, 36.9% |
| Race ratio | Black or African American, 11.7% Unknown, 5.3% Hispanic or Latino, 15.7% Asian, 10.6% White, 56.2% American Indian and Alaska Native, 0.4% | Black or African American, 12.2% Unknown, 5.3% Hispanic or Latino, 14.9% Asian, 12.9% White, 54.3% American Indian and Alaska Native, 0.4% |
| LGBT Percentage | 11% | 11% |