Information Technology Support Specialist
Support specialist job in Bethesda, MD
Experienced IT Support Specialist
At Lerch, Early & Brewer, a law firm in Bethesda, Maryland, we're more than a law firm - we're trusted partners to our clients.
Join our dynamic team as an IT Support Specialist, where you'll play a crucial role in supporting our legal professionals using a wide variety of legal-specific applications. Position is ideal for someone looking to build upon 2-3 years of experience providing end-user support in a small to medium-sized law firm.
Responsibilities include:
Install, configure, and maintain software and hardware systems to ensure optimal performance
Resolve technical issues related to software, hardware, smartphones and tablets, personal printers, MFDs, VoIP telephones, audio/video equipment, and conference room systems
Provide application support and training
Deliver outstanding customer service both at desk-side and via remote support tools
Assist with systems and application administration
Maintain inventory of IT equipment
Provide matter litigation support by performing or assisting with electronic data ingestion, discovery, and production
Required Skills and Experience:
Experience providing desk-side, telephone, and remote support in law firms or similar environments
Proficiency with Windows 11, Windows 10, Microsoft 365, Microsoft Teams, Microsoft 365 Copilot, Adobe Acrobat, iManage cloud, and mac OS. Proficiency with Apple iOS and Android mobile devices
Strong customer service, verbal, and written communication skills
Ability to communicate computer problems and resolutions to all levels of knowledge and experience
Excellent organizational skills
A+ and NET+ certifications, or equivalent work experience
Benefits:
Lerch, Early & Brewer offers excellent benefits, including health and dental insurance, paid holidays, vacation time, sick leave, and a 401(k) plan. The firm is conveniently located near the Bethesda Metro.
We are an equal opportunity employer committed to diversity, equity, and inclusion, and we hire attorneys and staff with a broad variety of backgrounds and capabilities.
Application Instructions:
Apply on LinkedIn with your updated resume attached, OR send a cover letter and resume to ************************** and note that you are applying for the IT Support Specialist position.
Help Us Learn About You:
The best applicants provide a cover letter explaining their interest in a career as an IT Support Specialist and their interest in working at Lerch, Early & Brewer. We'd love to learn about you, so please share information you think distinguishes you from other candidates.
Tier 3 Technical Support Specialist
Support specialist job in Fairfax, VA
Telework
US Citizen
We are seeking a Tier 3 Technical Support Specialist to hire in support of the Justice- US COURTS program. This is a great opportunity for someone who thrives in complex technical environments, enjoys solving challenging system issues, and wants to play a key role in supporting and enhancing enterprise-level Power Platform applications.
Job Description: Responsible for unique or complex information systems and/or information technology tasks within more than one discipline, such as application support, database administration, software quality assurance/quality control, software engineering, network telecommunications, and infrastructure operations of administration, analysis, engineering and design.
responsible for planning, securing, debugging, deploying, and ongoing support of the applications built on the Power Platform.
Understand platform architecture, environment, develop & deploy the application, and deal with day-to-day administration and ongoing technical support.
Partner with the National Service Desk (NSD) Tier 1 & 2 team and personnel on other infrastructure engineering and application development teams to work on issues escalated to Tier 3.
Adhere to the defined incident management, problem management, change management, release management, outage communications, and service requests procedures and utilize ServiceNow.
Develop Knowledge Based Articles (KBA) and educate Tier 1 & 2 as needed.
Be available for on-call 24x7x365 ongoing application support.
Support the onboarding of 8-10K end-users in waves of districts over a roughly 18-month period.
help continuously improve the day-to-day operations of the applications and infrastructure, ensuring that end-users are adequately supported and that the overall system is stable, secure, and performs well.
System Monitoring, triage, research, resolution (via SOP) or escalations of tickets to Tier 3 Analysis of ticket types and categories to identify trends and needed improvements within the applications, infrastructure, or SOPs and KBAs ServiceNow metrics reporting on ticket acknowledgements, resolution times and aging.
Minimum Qualifications
Bachelor's Degree in Information Technology, Computer Science or a related field or equivalent relevant experience; Master's Degree preferred.
CompTIA A+ or ITIL certification preferred
7-10 years of experience in information technology, systems administration or other IT related field. Specifically a minimum of Five (5) years of experience in application / infrastructure design, development, testing, or operations
Other Job Specific Skills
Technical problem solving and implementer skills in application coding, infrastructure, or automation.
Effective communications (written and spoken).
Coordinates and tracks well across AFS and client technical and functional teams ServiceNow ITSM (desired not required).
ITIL (desired not required).
Data Analysis / Excel T-SQL MSFT SQL Server Azure SQL Databases Database Architecture Extract, Transform and Load (ETL) data.
Desktop Support Specialist
Support specialist job in Washington, DC
Onsite role
Client is looking to add to its Technical Support team. The candidate should have 6-10years of experience. They will respond to and diagnose problems through discussion with users. 100% Onsite and will need to be able to travel around DC.
Client is looking to add to its Technical Support team. The candidate should have 6-10 years of experience. They will respond to and diagnose problems through discussion with users. 100% Onsite and will need to be able to travel around DC.
Roles and Responsibilities Include:
Resolve technical issues and closing out assigned.
Service/Incidents requests within the agency's Service Level Agreements.
Adhere to all Enterprise-wide security policies related to security and integrity of District owned Resources.
Provide assistance with installation, operation, and maintenance of District-owned desktop software, including operating systems (both
Windows and Apple), off-the-shelf products (e.g. Microsoft Office, Project, Visio, Outlook) and endpoint management tools.
Log and route service requests and incidents in an incident management system.
Provide a high level of customer service to end users on a daily basis.
Provide technical expertise related to Microsoft Products, such as Microsoft Office, Windows operating systems, as well as other related Microsoft applications.
Troubleshoot issues related to agency specific applications and web applications.
Provide technical support for mobile devices, such as iPads, iPhones, Android devices and tablets.
Collaborate with the IT leadership team to test and implement cost effective technology for District.
Maintain service level agreements related to Desk Side support Service/Incident requests.
Work with other technical teams to coordinate multi-tiered technical support for outages, widespread security incidents.
Service Desk Engineer
Support specialist job in Arlington, VA
Key Responsibilities
Laptop Deployment & Imaging:
Set up and deploy laptops, create and maintain “golden images” using OS deployment tools (PLUS OS Deployer preferred).
Mobile Device Management (MDM):
Implement, configure, and maintain MDM solutions (Intune, JAMF, or similar).
Set up and manage Intune environments, not just maintain existing setups.
Service Desk Operations:
Handle Tier 1-3 support tickets (6-8 per day, typically resolved in 15 minutes or less).
Troubleshoot PC hardware and software issues.
Support users in both Arlington and remote locations (cross-team and TeamViewer support).
Manage Office 365, license permissioning, and MFA.
Address phishing email incidents and keep devices up to date.
Customer Service & Collaboration:
Partner with Jason to improve customer service processes (CSR) across the organization.
Work independently as an individual contributor within a 6-person team.
Continuous Improvement:
Identify and propose process improvements for service desk and MDM operations.
Must-Have Qualifications
2-5 years of senior helpdesk/service desk experience.
Strong PC troubleshooting skills (hardware & software).
Proven experience with MDM (Intune, JAMF, or similar)-including setup and ongoing management.
Experience with OS deployment and imaging (PLUS OS Deployer or equivalent).
Office 365 administration and license management.
Familiarity with MFA and phishing email response.
Comfortable handling Tier 1-3 tickets.
Self-motivated, fast learner, and proactive problem solver.
Able to work onsite in Arlington, VA, 5 days/week during contract period.
No on-call required during contract (only 2 calls/year expected).
Preferred Qualifications
A+ Certification, MCP, or Endpoint Manager certification.
Experience with Windows-heavy environments.
Experience with JAMF or other MDM platforms.
Experience with endpoint management tools.
Field Tech Support (Tier 1)
Support specialist job in Ashburn, VA
We are seeking a Site Access & Compliance Coordinator to serve as an on-site representative for a leading workforce access and compliance platform used in mission-critical construction environments. This position ensures seamless site entry, credential verification, workforce onboarding, and ongoing compliance monitoring. The Coordinator functions as a vital liaison between on-the-ground operations and centralized support, providing training, real-time support, and first-line issue resolution for both workers and management personnel.
Key Responsibilities
Access Control & Credential Verification
· Monitor and enforce site access using digital badging and credentialing tools
· Ensure all personnel are properly verified and compliant before entry
· Manage visitor access protocols, including temporary badging
· Maintain order and protocol at gates and turnstiles
Onboarding & Training
· Train workers and subcontractors on platform usage
· Support documentation intake and digital account setup
· Educate workers on the use of temporary access credentials and vehicle passes
· Assist in multilingual onboarding when necessary
Technical Support & Escalation
· Act as the first point of contact for on-site access or credentialing issues
· Troubleshoot minor technical concerns and resolve access mismatches
· Collaborate with centralized operations and support teams to resolve issues
· Follow a structured escalation path for unresolved matters
Customer Engagement & Field Feedback
· Represent the platform and its values with professionalism and courtesy
· Address service-related concerns and provide clear communication
· Capture user feedback from the field to inform product improvement
Performance Expectations
· Ensure consistent, protocol-compliant access to the job site
· Minimize delays through effective onboarding and training
· Rapidly respond to and resolve credential or access-related issues
· Uphold high standards of professionalism and customer service
Advanced Manufacturing Technical Specialist
Support specialist job in McLean, VA
Job Family:
Technology Consulting
Travel Required:
Up to 25%
Clearance Required:
Active Secret
What You Will Do: Join a high-performing management consulting team supporting important Department of Defense (DoD) customers across the globe. The Advanced Manufacturing Technical Specialist position is for an Associate Director that will join other advisory consultants and subject matter experts for Guidehouse Advanced Manufacturing capabilities, which includes research, development, and pilot demonstration for technologies that cover smart manufacturing, additive manufacturing, composites, highly conductive materials, cyber security for manufacturing, and materials for harsh service conditions. This Advanced Manufacturing Technical Specialist position will support the Guidehouse Technology Consulting and Defense Segment in the area of Advanced Manufacturing (AdvMfg).
Responsibilities include:
Oversees and assures program implementation/alignment and the development of methods and measures for reviewing and evaluating the efficiency of associated programs and the degree to which they are accomplishing their intended objectives.
Work on complex problems to develop innovative solutions that resonate across DoD agencies.
Recommends changes in AdvMfg legislation and policy to senior management based upon program experience and performance.
This position will be located in the Metro DC area and will require travel to various CONUS and OCONUS locations as required by customers.
Aligns AdvMfg deliverables across DoD organizations.
Communicates AdvMfg efforts to DoD and commercial agencies; communicate those efforts back to all stakeholders.
Participates in Joint AdvMfg working groups across DoD, as appropriate, to provide technical input to joint efforts.
Aligns/recommends line of efforts direction, deliverables, and collaboration opportunities.
Aligns DoD efforts and deliverables for qualification/certification of AdvMfg processes.
Develops roadmaps and documentation supporting Qualification/Certification requirements and focus areas for DoD AdvMfg.
Gathers all documentation and efforts on qualification/certification efforts across the Military Services, to include reports, roadmaps, and program direction to develop cohesive Roadmaps for qualification/certification.
Drafts and coordinates briefs and reports for senior officers and executive civilians.
Demonstrate the ability to work in a team and individual environments on multiple projects simultaneously.
Demonstrates the ability to mentor and guide junior team members in execution of their duties.
Demonstrates the ability to manage projects efficiently and effectively.
What You Will Need:
An ACTIVE and CURRENT SECRET federal security clearance; or higher.
Bachelor's Degree in a Manufacturing-related field.
Eight (8) years of related work experience of related work experience, with a particular focus on client advisory or strategic planning within a professional services environment.
Must have expertise working with AdvMfg techniques (E.g., 3-D printing or Additive Manufacturing (AM) processes) as well as expertise in adjacent fields such as cybersecurity, intellectual property, and business process reengineering.
Working knowledge of DoD AdvMfg techniques and environment.
Experience with materials characterization and testing methods.
Experience with failure analysis and root-cause determination at all stages of product life cycle (development, processing/manufacturing, customer or field issues).
Apply engineering principles and expertise to solve important systems-related issues and create the internal mechanisms to reliably prevent recurrence (e.g., procedures, documentation, training, communications).
Collaborate across clients using technical analyses and business acumen to anticipate operational and strategic needs, creating news systems and processes as needed to provide successful decisions that impact the organization and the business.
Must be proficient in MS Office applications and possess advanced writing skills.
Experience managing business strategy and technology insertion projects in complex environments.
Excellent problem solving, project management, facilitation, and interpersonal skills.
Ability to multitask and work efficiently in a fast-paced environment.
Strong aptitude for quantitative and qualitative analysis and the ability to link business strategy to performance.
Being a strong team player is critical with the ability to adapt to changing requirements or deadlines in support of our clients' goals.
What Would Be Nice To Have:
Master's Degree in a Manufacturing-related field
Direct experience with DoD/Pentagon Staff work
Knowledge of DoD logistics and maintenance systems
What We Offer:
Guidehouse offers a comprehensive, total rewards package that includes competitive compensation and a flexible benefits package that reflects our commitment to creating a diverse and supportive workplace.
Benefits include:
Medical, Rx, Dental & Vision Insurance
Personal and Family Sick Time & Company Paid Holidays
Position may be eligible for a discretionary variable incentive bonus
Parental Leave and Adoption Assistance
401(k) Retirement Plan
Basic Life & Supplemental Life
Health Savings Account, Dental/Vision & Dependent Care Flexible Spending Accounts
Short-Term & Long-Term Disability
Student Loan PayDown
Tuition Reimbursement, Personal Development & Learning Opportunities
Skills Development & Certifications
Employee Referral Program
Corporate Sponsored Events & Community Outreach
Emergency Back-Up Childcare Program
Mobility Stipend
About Guidehouse
Guidehouse is an Equal Opportunity Employer-Protected Veterans, Individuals with Disabilities or any other basis protected by law, ordinance, or regulation.
Guidehouse will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of applicable law or ordinance including the Fair Chance Ordinance of Los Angeles and San Francisco.
If you have visited our website for information about employment opportunities, or to apply for a position, and you require an accommodation, please contact Guidehouse Recruiting at ************** or via email at RecruitingAccommodation@guidehouse.com. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodation.
All communication regarding recruitment for a Guidehouse position will be sent from Guidehouse email domains including @guidehouse.com or ************************. Correspondence received by an applicant from any other domain should be considered unauthorized and will not be honored by Guidehouse. Note that Guidehouse will never charge a fee or require a money transfer at any stage of the recruitment process and does not collect fees from educational institutions for participation in a recruitment event. Never provide your banking information to a third party purporting to need that information to proceed in the hiring process.
If any person or organization demands money related to a job opportunity with Guidehouse, please report the matter to Guidehouse's Ethics Hotline. If you want to check the validity of correspondence you have received, please contact *************************. Guidehouse is not responsible for losses incurred (monetary or otherwise) from an applicant's dealings with unauthorized third parties.
Guidehouse does not accept unsolicited resumes through or from search firms or staffing agencies. All unsolicited resumes will be considered the property of Guidehouse and Guidehouse will not be obligated to pay a placement fee.
Auto-ApplyDeployment Specialist
Support specialist job in McLean, VA
Icertis CLM Deployment SME
Clearance Requirements: None
12-18-month contract (potential extension or conversion)
Pay Rate: $90 - $110/hr (W2)
Position Description
We're seeking an experienced Icertis CLM Deployment SME to support a large-scale digital transformation. This role focuses on obligation management, clause library design, federal compliance flow-downs, and integrations with Infor (S2P) and Deltek Costpoint.
You'll collaborate with system integrators and cross-functional teams to ensure Icertis is configured for FAR/DFARS, ITAR, and DCAA compliance and integrates smoothly across contract, procurement, and finance workflows. This is an excellent opportunity for a senior professional who thrives in complex, high-impact environments.
Key Responsibilities
Design and validate Icertis CLM workflows (authoring, approvals, obligation tracking) with SI partners.
Lead functional design sessions with Contracts, Legal, Supply Chain, Finance, and Compliance.
Define and map contract data (CLINs, SLINs, milestones, deliverables) into Costpoint structures.
Establish obligation-to-financial mapping rules and validate complex billing interfaces.
Support Icertis-Costpoint integration design, documentation, and UAT activities.
Embed FAR/DFARS, ITAR, and DCAA requirements into templates, workflows, and reporting.
Manage clause library, metadata, templates, and compliance configuration.
Align contract data across Icertis, Infor (Procurement), and Costpoint (Finance).
Support UAT, training content, and post-go-live hypercare.
Required Skills
5+ years deploying and configuring Icertis CLM (workflows, obligations, clause libraries).
Deep knowledge of FAR/DFARS, ITAR, DCAA, and federal contracting.
Experience in aerospace, defense, or similarly regulated environments.
ERP/Finance integration experience: Infor, SAP, Oracle, Costpoint/Deltek.
Strong business analysis, documentation, and cross-functional communication skills.
Nice-to-Have
Supplier/catalog flow-down experience.
Infor CloudSuite A&D and Deltek Costpoint familiarity.
Business Process Re-Engineering (BPR) background.
Experience with AI-enabled workflows, automation, or analytics tools.
Knowledge of government contracting audit and reporting controls.
About Seneca Resources
At Seneca Resources, we are more than just a staffing and consulting firm, we are a trusted career partner. With offices across the U.S. and clients ranging from Fortune 500 companies to government organizations, we provide opportunities that help professionals grow their careers while making an impact.
When you work with Seneca, you're choosing a company that invests in your success, celebrates your achievements, and connects you to meaningful work with leading organizations nationwide. We take the time to understand your goals and match you with roles that align with your skills and career path. Our consultants and contractors enjoy competitive pay, comprehensive health, dental, and vision coverage, 401(k) retirement plans, and the support of a dedicated team who will advocate for you every step of the way.
Seneca Resources is proud to be an Equal Opportunity Employer, committed to fostering a diverse and inclusive workplace where all qualified individuals are encouraged to apply.
Hardware Asset Management (HAM) Operations Specialist
Support specialist job in Bethesda, MD
Greetings from ITC Infotech!
Role - Hardware Asset Management (HAM) Operations Specialist
The Hardware Asset Management (HAM) Operations Specialist is responsible for executing end-to-end asset lifecycle activities, ensuring accurate tracking, compliance, and governance of IT hardware assets. This role focuses on handling returned consignments, validating redeployment, managing disposal processes, updating asset records, and coordinating legal hold checks in alignment with organizational policies and ServiceNow HAM Pro standards.
Key Responsibilities:
Move received consignments from vendors to designated storage rooms and verify asset condition.
Validate assets for redeployment readiness and update status accordingly.
Transfer assets to disposal storage as per policy and ensure compliance with guidelines.
Update each RITM and asset record accurately in ServiceNow HAM Pro.
Maintain audit-ready documentation for all asset movements.
Coordinate with the legal team for legal hold checks before disposal.
Required Skills & Qualifications:
3-5 years of experience in HAM Ops area.
Strong understanding of IT asset management principles and compliance standards.
Excellent attention to detail and ability to maintain accurate records.
Good communication skills for cross-functional coordination (legal, procurement, operations).
Familiarity with ITIL practices and asset governance frameworks.
Functional experience with ServiceNow HAM Pro workflows and asset lifecycle processes is preferred.
Education Qualification:
Bachelor's degree in computer science, Information Technology, or a related field (or equivalent experience).
ITC Infotech is an Equal Opportunity Employer. We believe that no one should be discriminated against because of their differences, such as age, disability, ethnicity, gender, gender identity and expression, religion, or sexual orientation. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law. ITC infotech is committed to providing veteran employment opportunities to our service men and women.
Lifecycle Refresh Technician (Federal Government Project)
Support specialist job in Washington, DC
Title: Lifecycle Refresh Technician
Type : Fulltime
Responsibilities:
Perform lifecycle refresh of workstations, including configure and image of workstations, peripherals, and related application software.
Install, troubleshoot, and repair identified hardware problems and application software, as well as provide remote installation and support.
Manage user accounts via Active Directory (AD), user exchange email boxes, and Outlook profile creation, and perform deployment, and provide support.
Experienced in the use of Active AD consoles and managing devices and categories
Push security patches and policies utilizing tools.
Work with the Tier-3/4 imaging team for image and re-image of the workstations.
Proficient in remote installations and configurations, internet connectivity, hardware troubleshooting, anti-virus installations, and detection and removal through tools.
Proficient in utilizing tools such as SCCM, Bomger, and ServiceNow.
Proficient in Tier 1, 2, and 3 helpdesk/troubleshooting support.
Provide excellent customer service.
Provide VIP support as needed.
Provide onsite support and require to be on site five (5) days a week.
Qualifications:
Bachelor's degree and 5 years of relevant experience.
ITIL V4, Microsoft, Cloud, and workstation-related certifications.
Possesses or ability to obtain a Public Trust clearance.
Service Desk Specialist
Support specialist job in Oxon Hill, MD
Apex Systems is currently hiring for a Service Desk Analyst with a leading federal program client in the government services industry. This role offers the chance to directly support a high-profile IT environment for a major federal agency, while gaining exposure to enterprise-level technologies. It's an excellent opportunity for someone looking to build a long-term career in IT, with strong potential for growth and internal promotion within the program.
Qualified candidates will have the following experience and skills:
Bachelor's degree and 2+ years of IT support experience OR 6+ years of equivalent experience
Strong troubleshooting skills on Windows Operating Systems and Microsoft Office products
Experience with ServiceNow and/or Remedy for incident and service request management
Hands-on experience installing, upgrading, and removing software
Advanced experience with Active Directory management and administration
Familiarity with remote support tools (e.g., BOMGAR) for desktop and laptop troubleshooting
Experience with patch management tools such as SCCM
Location: Oxon Hill, MD
Onsite expectation: Monday-Friday
Pay range: $24.00/HR - $28.00/HR
If you are interested, please apply here or email an updated copy of your resume to ***********************
Apex Benefits Overview: Apex offers a range of supplemental benefits, including medical, dental, vision, life, disability, and other insurance plans that offer an optional layer of financial protection. We offer an ESPP (employee stock purchase program) and a 401K program which allows you to contribute typically within 30 days of starting, with a company match after 12 months of tenure. Apex also offers a HSA (Health Savings Account on the HDHP plan), a SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions, a corporate discount savings program and other discounts. In terms of professional development, Apex hosts an on-demand training program, provides access to certification prep and a library of technical and leadership courses/books/seminars once you have 6+ months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA. Apex has a dedicated customer service team for our Consultants that can address questions around benefits and other resources, as well as a certified Career Coach. You can access a full list of our benefits, programs, support teams and resources within our ‘Welcome Packet' as well, which an Apex team member can provide.
EEO Employer
Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation in using our website for a search or application, please contact our Employee Services Department at ******************************** or ************.
Apex Systems is a world-class IT services company that serves thousands of clients across the globe. When you join Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRated's Best of Staffing in Talent Satisfaction in the United States and Great Place to Work in the United Kingdom and Mexico.
Tier 2 Support/Deployment Specialist
Support specialist job in Reston, VA
Cordia Resources by Cherry Bekaert is partnered with a leading firm who is seeking a Tier 2 Support/Deployment Specialist to join their team on a contract basis. This role is urgent and requires immediate availability!
Details
Location: Reston, VA (5 days onsite)
Start Date: ASAP
Pay Rate: $25-$30 per hour
Project Overview
Support the setup and configuration of company computers and iPhones.
Update and prepare 250+ computers with:
Microsoft 365
Company portal access
Authenticator setup
Configure and deploy several company iPhones.
Perform general Tier 2 support tasks, including hardware/software troubleshooting and user setup.
Responsibilities
Set up and configure desktops, laptops, and mobile devices.
Install and update company software and applications.
Ensure proper access to company portals and authentication tools.
Provide hands-on technical support for end-users.
Troubleshoot and resolve hardware and software issues promptly.
Qualifications
Previous Tier 2 support experience.
Strong knowledge of Microsoft 365 and related tools.
Familiarity with mobile device setup (iPhones).
Ability to work onsite and manage multiple tasks efficiently.
Excellent problem-solving and communication skills.
Information Technology Asset Specialist
Support specialist job in College Park, MD
Excellent opportunity to support our client as an IT Asset Specialist. This is currently a 6-month contract and is onsite in College Park, MD (There is a chance for extension based on performance and budget).
About the Role
The Senior Hardware and Software IT Asset Specialist is responsible for the proactive management of all hardware and software assets across the organization. This role oversees the planning, monitoring, and documentation of technology assets, ensuring full compliance with vendor licensing agreements and contractual obligations. The specialist will support the development of procurement strategies that optimize technology spend and improve lifecycle value. Additionally, this position is accountable for designing, implementing, and enhancing procedures for tracking company assets, ensuring accuracy, quality control, and effective governance throughout the asset lifecycle.
Responsibilities
Proactive management of all hardware and software assets.
Planning, monitoring, and documentation of technology assets.
Ensuring compliance with vendor licensing agreements and contractual obligations.
Supporting the development of procurement strategies.
Designing, implementing, and enhancing procedures for tracking company assets.
Ensuring accuracy, quality control, and effective governance throughout the asset lifecycle.
Qualifications
3+ years of IT Asset Management experience required.
4-year college degree.
Required Skills
Strong knowledge of asset management processes and procedures.
Excellent inventory and cost-management skills.
Experience with various licensing models and a solid understanding of hardware contracts.
Proven conceptual, problem-solving, and analytical skills, with the ability to provide sound technical advice to customers, managers, and technical staff.
Excellent communication and interpersonal skills.
Strong attention to detail, organizational skills, and the ability to follow established processes.
ITAM-specific capabilities such as software license management and hardware lifecycle governance.
Service Desk Technician
Support specialist job in Arlington, VA
🚨 HIRING NOW: Service Desk Technician 🚨
🖥️ Onsite | Arlington, VA | Contract-to-Hire
We're urgently hiring a hands-on Service Desk Technician to be the go-to IT presence in an Arlington, VA office. If you enjoy helping people, fixing issues fast, and being visible and trusted onsite - this role is for you.
💡 Why This Role Stands Out
✔ Immediate need
✔ Onsite, high-visibility role
✔ Fast interview process (1-2 interviews, same-day possible)
✔ Contract-to-Hire opportunity
✔ Personality & customer service > buzzwords
🔧 What You'll Be Doing
Be the first point of contact for all IT support needs
Provide full-time onsite support in a Dell + Microsoft environment
Troubleshoot Windows, Microsoft 365, Outlook, Teams, and hardware issues
Perform hands-on break/fix, device setup, and user support
Deliver white-glove, customer-first IT support
Build trust, solve problems, and win hearts & minds
🎯 What We're Looking For
2-3+ years in Service Desk / Help Desk / Desktop Support
Strong experience with Dell hardware + Microsoft environments
Excellent communication and people skills
Someone who enjoys being onsite and hands-on
Able to start immediately
⭐ This Is NOT
🚫 A remote role
🚫 A senior / strategic IT position
🚫 A “ticket-only” help desk job
✅ This IS a hands-on, people-focused IT support role where your presence matters.
ECMO Specialist
Support specialist job in Washington, DC
Epic Cardiovascular has an exciting opportunity for a registered nurse or respiratory therapist for a role as an ECMO Specialist at a renowned medical center!
The ECMO/ECLS (Extracorporeal Life Support) Specialist operates and maintains the extracorporeal circuit for long -term pulmonary and/or cardiac support. The Specialist functions independently following standing orders and parameters under the direction of the ECLS physician, and participates as a member of the multi-disciplinary team assessing, planning, implementing, and evaluating comprehensive care services (therapies).
COMPENSATION:
$120,000-$135,000 based on skills, training and experience
MAJOR DUTIES AND RESPONSIBILITIES:
A. The duties of the ECLS Specialist include, but are not limited to:
1. Operates the extracorporeal circuit, pump, and related equipment.
2. Manages the ongoing process of healthcare delivery to patients and families per institutional policies.
3. Participates in patient rounds and possibly making suggestions to the Physician and ECLS team after assessing patient responses to ECLS therapy.
4. Reviews laboratory and blood gas results and treats within defined protocols prescribed by physician in charge.
5. Circuit adjustments including pump flow, gas exchange, hemofiltration, anticoagulation therapy, or other to maintain patient within limitations set by ECLS physician.
6. Troubleshoots the ECLS circuit and make replacements of circuit components as indicated and usually in the presence of the institutional Perfusionists and Physicians.
7. May assist in data collection and research activities associated with the institution or EPIC.
8. Attends ongoing classes of specific institution and/or EPIC as related to ECLS services.
B. Specific and ancillary responsibilities of the ECLS Specialist:
1. Accurately assess pathophysiological changes within the patient during bypass.
2. Manages ECMO flow in relationship to patient management parameters
3. Performs all technical skills with efficiency, accuracy, safety, and in accordance with institutional and EPIC policy and procedures.
4. Operates all equipment according to policy and procedure: differentiate patient vs. patient problems and intervene appropriately.
5. Implements standing physician orders within established guidelines
6. Anticipates, intervenes, and manages crisis/emergency situations according to policy and
procedure; maintains professional composure.
7. Demonstrates effective assessment of the ECLS circuit.
8. Performs, manages, and troubleshoots anticoagulation per institutional protocol.
9. Demonstrates proper blood sampling techniques from the ECLS circuit.
10. Documents appropriately on all ECMO records including OnCloud EMR.
11. Demonstrates administration of all blood products into the ECLS circuit
12. Manages laboratory results and perform appropriate interventions as related by ECLS therapy.
13. Assesses clinical status of the patient, including vital signs and discuss possible intervention.
14. Provides feedback for improved patient outcomes to other care providers
15. Assimilates information and then provide documentation of the interventions that provide the chosen integrated plan of care.
16. Anticipates and communicates patient needs that will require intervention by other members of the care team.
17. Anticipates learning needs for patients/families/ and staff.
18. Assists others in defining learning outcomes and appropriate interventions.
19. Uses innovation in individualizing patient/family teaching to the individual patient/family needs.
20. Participates during patient management discussions and suggest clinical management option during discussions.
21. Maintains qualification licensure as per those licensure requirements.
22. Maintains communication within institutional and EPIC standards and policies for delivery of ECLS care.
23. Maintains competencies in current topics of ECLS thru institutional journals, Internet, and networking with care providers of similar nature.
24. Punctuality, professional respect to all other team members, and professional behavior must be maintained at all times.
C. Personal demands on the ECLS Specialist include:
1. Participate in “on-call” scheduling, which is provided 24 hours a day, 7 days a week, 365 days a year.
2. Must wear a pager or cell phone during “on-call” times and be available to respond within the designated call response time of the hospital.
3. Must be in good physical condition.
4. Must be able to endure long hours, both mentally and physically
5. Physical requirements include standing for long periods of time, lifting, stooping, sitting, stretching, and other bodily demands for extended intervals.
6. Exposure to noxious gases and bodily fluids with risk of infections and diseases.
7. Remain current on present perfusion technology procedures, techniques, and literature.
8. Establish and maintain a professional demeanor.
9. Re-enforce the integrity of Epic CV Services.
10. When directed, serve in supportive capacity for all clinical accounts relative to vacation relief, sick leave, and temporary staffing.
QUALIFICATIONS:
A. Registered Nurse or Registered Respiratory Therapist licensed in the state of employment.
B. Minimum of two (2) years intensive care or related experience.
C. Satisfactory completion of an ECLS Training Course.
D. Satisfactory completion of the Perfusion.com clinical assessment examination.
E. A minimum of 60 hours of Clinical Pump time.
F. Full understanding of circuit components utilized for the service of a particular ECLS center.
G. Ability to remain calm under pressure and a mechanical inclination is preferred.
Must relocate to Washington, DC, or the surrounding area
IMMEDIATE SUPERVISOR:
A. Director of ECLS Services
B. Vice President
C. Hospital Director of ECLS Services / Intensivist
CREDENTIALING:
If required, the ECLS Specialist will submit all necessary documentation to Epic and the hospital credentialing committee, for credentialing as a non-physician medical staff member as required.
Serious inquires only please.
Epic Cardiovascular Staffing Benefits:
Competitive salaries
Relocation reimbursement
Paid vacation
401K plan with company match
Incentives and bonuses for travel and additional opportunities
Health insurance
Dental insurance
Vision insurance
Life insurance w/ voluntary life option
Short-term and long-term disability insurance
Professional liability insurance
Business Travel Accident Insurance
Estimated Compensation Range
$90,000-$125,000+ per year based on skills, experience and possible bonus opportunities
Contact:
Ben Greenfield, MPS, CCP, LP
Director of Recruiting
Epic Cardiovascular Staffing (formerly Perfusion.com)
2250 McGregor Blvd., Suite 3300
Fort Myers, FL 33901
(402)432-1437
employment@epiccardiovascularstaffing.com
By applying for this position, you agree that any calls from Epic Staffing Group and its subsidiaries may be monitored or recorded for training and quality assurance purposes.
Epic Staffing Group provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, housing, age, disability or genetics.
We will consider all qualified applicants for employment, including those with criminal histories, in a manner consistent with the requirements of applicable federal, state, and local laws.
Pipeline Field Specialist
Support specialist job in Washington, DC
BHE GT&S
JOB DESCRIPTION BHE GT&S has an exciting career opportunity for a Pipeline Field Specialist at our Silver Springs Transmission in Silver Springs, NY. RESPONSIBILITIES
Perform duties related to the installation, maintenance, and operation of a natural gas pipeline system (steel or plastic - low pressure to high pressure), wells and facilities in a safe, efficient, and economical manner while conforming to all Company, local, state and federal guidelines.
The duties and assignments, either individually or with other employees, including but not limited to the installation, operation, inspection, connection, disconnection, maintenance, repair and replacement of natural gas pipelines, wells, gas measurement equipment, meters, regulators, and associated equipment and facilities.
Prepare and maintain reports and records as required.
Promote good customer and public relations, report customer complaints and inquiries.
May train and assist other coworkers as required.
May lead or direct up to one other individual in work assignments.
Perform all other duties as required in higher or lower classifications.
QUALIFICATIONS Three months documented experience in a COMBINATION of the following: natural gas field work, other field work, well tending, pipeline inspection, pipeline work, construction, excavation, plant operations, physical labor, manufacturing, farming, timbering, line locating AND/OR related military experience AND/OR related education (technical school or college.)
Ability to walk various terrain, climb steps and ladders, work from elevated platforms and/or excavations
Ability to operate various equipment and tools weighing up to 90 lbs., as well as the ability to work independently and as a crew member.
Must be able to lift/carry a minimum of 50 lbs.
Must possess basic computer skills.
Additional knowledge, skills, and abilities:
Ability to follow mandatory safety rules and standard operating procedures and use personal protective equipment.
Ability to analyze problems, collect accurate data and draw valid conclusions.
Ability to work independently or as a crew member.
PREFERRED :
Related natural gas industry experience.
Education Required
Education Required: High school diploma or GED.
Testing Required
Cognitive Aptitude testing
Working Conditions
This position is subject to callouts, and you must be available and willing to work overtime as required.
You may be subject to hazards, such as proximity of moving parts, exposure to high noise levels, solvents, lubricants, and other chemicals.
You will be subjected to adverse weather and environmental conditions.
Minimal overnight travel may be required.
CHAMPION:
Contribute to a team-centric work environment based on mutual respect and integrity
Support the Company's CHAMPION culture, which centers around personal responsibility, continuous improvement and delivering quality for our customers.
Employees must be able to perform the essential functions of the position, with or without an accommodation. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status. Position descriptions are developed as guides for the employees of BHE GT&S. The management team of BHE GT&S reserves the right to modify job responsibilities and position requirements to meet the corporate business goals and needs. ABOUT THE TEAM BHE GT&S is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion or religious creed, age, national origin, ancestry, citizenship status (except as required by law), gender (including gender identity and expression), sex (including pregnancy), sexual orientation, genetic information, physical or mental disability, veteran or military status, familial or parental status, marital status or any other category protected by applicable local, state or U.S. federal law. Employees must be able to perform the essential functions of the position, with or without an accommodation. JOB INFO Job Identification 10003985
Job Category Pipeline Operations
Posting Date 2025-12-16
Apply Before 2026-01-06T04:59:00+00:00
Job Schedule Full time
Locations 4478 Oak Hill Rd, Silver Springs, NY, 14550, US
Travel Requirements Up to 25%
Relocation Assistance Not currently offered for this position
Business Eastern Gas Transmission and Storage, Inc.
Compensation details: 28.79-28.79
PI**********b6-30***********3
Leave of Absence Specialist
Support specialist job in Herndon, VA
Assignment Type: Direct Hire
Pay: $70,000 - $75,000 annually
Schedule: Monday-Friday, 8:00am-5:00pm (flexible 8:30am start). Hybrid schedule: In-office on Tuesdays + two additional days of choice.
Note: During open enrollment (October), onsite Monday-Friday.
Benefits: Eligible for medical, dental, vision, and 401(k).
About Our Client
Our client is a long-standing, community-focused organization with decades of success and a strong, supportive workplace culture. They are seeking a Leave of Absence Specialist to join their HR team and support the administration of leave programs and broader benefits initiatives.
Job Description
The Leave of Absence Specialist will play a key role in administering and supporting employee leave and benefits programs. Working closely with the Benefits Manager, this position will focus on managing FMLA, ADA, disability, and related leave programs while also assisting with health, welfare, and retirement plans. The ideal candidate has hands-on leave administration experience as part of a broader benefits function.
Key Responsibilities
Administer leave programs including FMLA, ADA, STD, and LTD, ensuring timely communication and compliance.
Support enrollment and administration for health, dental, vision, life, disability, and 401(k) programs.
Coordinate return-to-work processes and provide guidance to employees and managers on leave-related matters.
Act as a liaison between employees, HR, managers, insurance carriers, and payroll regarding leave and benefits issues.
Maintain accurate benefits and leave data within the HRIS (UKG preferred) and generate reports as needed.
Assist with annual open enrollment, new hire onboarding, and life event changes.
Partner with leadership on process improvements, compliance initiatives, and benefits program enhancements.
Oversee benefit invoice reconciliation and coordinate vendor calls.
Provide training, resources, and support to employees regarding leave and benefits programs.
Ensure compliance with federal, state, and local regulations (FMLA, ADA, ERISA, etc.).
Support broader HR projects as needed.
Qualifications
Bachelor's degree in Human Resources Management or related field required.
Minimum 2 years of direct benefits/leave administration experience (not solely as part of a generalist role).
Strong understanding of FMLA, ADA, STD/LTD, open enrollment, and general benefit operations.
Proficiency in Microsoft Excel (V-Lookups, Pivot Tables, imports/exports).
Experience with HRIS systems (UKG preferred).
Strong communication, attention to detail, and organizational skills.
Ability to maintain confidentiality in a fast-paced environment.
U.S. citizenship required.
Additional Details
Dress code: Business casual
All equipment provided
Offer contingent on complete background check (criminal, credit, education, employment, SSN trace)
Perks
Flexible hybrid work schedule
Small, collaborative HR team
Stable role with long-term growth potential
IT Support Engineer (Tier 2.5) MSP
Support specialist job in Ellicott City, MD
We are seeking a Mid-Senior level IT Support Specialist who is skilled in ConnectWise, Windows servers, Azure, Hyper-V, VMware, Firewalls, TCP/ IP, DHCP, and DNS. The ideal candidate is a team player, able to hit the ground running, an excellent communicator and client relationship builder.
The IT Support Engineer will be joining a customer-service driven MSP focused on "white glove" support. This MSP is well structured with respect to operations/ procedures, is big on automation, and has an extremely low turnover rate. They truly care for their employees and place a major emphasis on work life balance so much so they do not have any 24/7 clients compared to other MSP's.
IT Support Engineer (Tier 2.5) MSP Responsibilities:
Microsoft 365 administration & migration support
Azure infrastructure (design, implementation, management)
System Administration (Windows Servers)
Security & compliance to safeguard infrastructure
Backup & disaster recovery
Network Infrastructure management (configure firewalls, provide support)
IT Support Engineer (Tier 2.5) MSP Requirements:
3+ years of Microsoft cloud administration
3+ years of experience working for a Managed Service Provider REQUIRED*
In-depth knowledge of Azure Networking, Azure Active Directory, Azure Storage, Azure Virtual Machines
Experience with backup & disaster recovery
Experience migrating clients over to the cloud
Experience with VMware
Experience with ConnectWise
MCSE, MCSA, CCNA, AZ-400 a major plus
IT Support Engineer (Tier 2.5) MSP Benefits:
Salary: $80,000-$100,000
Medical, Dental, Vision insurance
PTO + Company paid holidays
401k+ 3% match
Employee growth plans & certification reimbursement
Opportunity to work heavily in cloud technology
Test & Evaluation Engineering Support Specialist (CWL)
Support specialist job in Manassas, VA
Basic Qualifications
Requires a Bachelor's or Technology degree in Engineering or a related specialized area/field, or equivalent (4 years job-related experience). Must have experience with one of the following skills: the AN/BLQ-10, AN/BYG-1, Submarine Weapon Launchers, or AN/BQQ-10 systems.
CLEARANCE REQUIREMENTS:
Department of Defense Secret security clearance is required at time of hire. Applicants selected will be subject to a U.S. Government security investigation and must meet eligibility requirements for access to classified information. Due to the nature of work performed within our facilities, U.S. citizenship is required.
Responsibilities for this Position
Exceptional Job Opportunity: Test & Evaluation Engineering Support Specialist (CWL)!!
Progeny Systems, a General Dynamics Mission Systems company is a high-tech business focusing on software and hardware system integration, cutting-edge research and development, and manufacturing. We provide premium systems, services, and products for the Department of Defense, government agencies and commercial clients.
We are a technology leader in numerous areas including technology insertion; acoustic sensors; signal processing; combat systems; torpedoes; cyber security; knowledge management; and electronic warfare.
Progeny System's ability to leverage flexibility, rapid turnaround, customer responsiveness, and encourage an environment for experimental research has been critical to our success in developing, producing, and supporting numerous mission critical national defense systems.
Progeny is on the lookout for an enthusiastic and driven Test & Evaluation Engineering Support Specialist to join our dynamic team. At Progeny, we lead the charge in designing, developing, producing, integrating, and sustaining the Common Weapon Launcher (CWL) on both U.S. and Australian submarines, as well as the Multi-Tube Weapon Simulator (MTWS) on U.S. and Foreign Military submarines. Our dedicated CWL and MTWS team collaborates closely with the Navy, internal production teams, and industry partners to ensure the flawless delivery and operation of these critical systems in laboratory and submarine environments.
Key Responsibilities:
As a CWL Test & Evaluation Engineer, you'll play a pivotal role in the success of our projects. Your responsibilities will include:
Collaborating with CWL and MTWS engineers to conduct testing and integration.
Employing a professional and confident approach when working with various engineering groups within Progeny and external entities to define, document, analyze, conduct, and interpret tests.
Identifying functional issues and proposing effective resolutions.
Operating in a fast-paced, integrated product development team comprising professionals from multiple contracting organizations and DoD laboratory entities.
Developing and analyzing test cases while providing regular progress updates.
Reporting to a supervisor or manager, demonstrating a high degree of autonomy in your work.
This role may require intermittent travel, both independently and as part of a team, to support test events in partner and government labs, as well as shipboard installations in domestic and international locations.
Specific Responsibilities:
Your day-to-day tasks will involve:
Crafting comprehensive test procedures.
Proficiently utilizing electrical measurement tools, such as oscilloscopes and multimeters.
Conducting Verification and Validation for corrective changes.
Performing installations, rip-outs, testing, and validation of tactical systems.
Assisting in configuring the lab in accordance with relevant drawings and port maps.
Supporting informal and formal test events, as well as other customer-driven test activities.
Identifying, analyzing, and documenting software, firmware, and hardware defects and collaborating with the engineering team to troubleshoot and resolve issues.
Occasional travel to submarine home ports for Field Services activities.
Supporting the Logistics team in the development of installation and operation procedures.
Knowledge, Skills, and Abilities:
To excel in this role, you should possess:
Proficiency in software testing and analysis.
Proficiency with Microsoft Office Products (Word, Excel, PowerPoint, Outlook).
General knowledge of network configurations, operations, and commands.
Navy or Submarine experience is a valuable asset.
Ability to lift up to 45 pounds.
This is a remarkable opportunity to be at the forefront of cutting-edge technology and make a real impact. If you are passionate, self-driven, and ready to contribute to our mission, we encourage you to apply. Join us at Progeny and be a part of a team that shapes the future of maritime defense.
What you'll experience:
Technologies that aren't just top-notch, they're often top-secret
A team of bold thinkers committed to exploring what's next
Opportunities to gain new knowledge - as it's discovered
What you bring to the table:
Solid knowledge in use and understanding of test engineering concepts, principles, and theories
Solid knowledge and experience with object-oriented programming, system processes and scripting languages
Openly proposes ideas that enhance productivity and efficiency, solicits input, and optimizes solutions
What sets you apart:
Team player who thrives in collaborative environments and revels in team success, meeting and exceeding personal and team commitments
Ability to grasp and apply new information quickly and handle increasing responsibilities with growing complexity
Commitment to ongoing professional development
Workplace Options:
This position is fully on-site, with opportunity for flex based on tasking. While on-site, you will be a part of the Manassas, VA facility.
Salary Note This estimate represents the typical salary range for this position based on experience and other factors (geographic location, etc.). Actual pay may vary. This job posting will remain open until the position is filled. Combined Salary Range USD $80,500.00 - USD $86,500.00 /Yr. Company Overview
General Dynamics Mission Systems (GDMS) engineers a diverse portfolio of high technology solutions, products and services that enable customers to successfully execute missions across all domains of operation. With a global team of 12,000+ top professionals, we partner with the best in industry to expand the bounds of innovation in the defense and scientific arenas. Given the nature of our work and who we are, we value trust, honesty, alignment and transparency. We offer highly competitive benefits and pride ourselves in being a great place to work with a shared sense of purpose. You will also enjoy a flexible work environment where contributions are recognized and rewarded. If who we are and what we do resonates with you, we invite you to join our high-performance team!
Equal Opportunity Employer / Individuals with Disabilities / Protected Veterans
Auto-ApplyOperations/Outreach - USPACOM Support
Support specialist job in Chantilly, VA
What do you get when you bring together a team of bright individuals and place them into an environment where “work” means making a difference in the lives of people across the globe?
You get Sciolex Corporation, a fast-growing defense contractor focused on providing the U.S. Government a level of service that surpasses the epitome of excellence. Our core services include systems engineering technical advice, technical support, and administrative assistance. From our humble beginning as a small Service Disabled, Veteran Owned Small Business in Chantilly, VA, Sciolex Corporation is now the home for over 1,000 employees across the U.S.
Over the past 19 years, Sciolex Corporation has constructed an environment that celebrates diversity and encourages a positive work/life balance, all while supporting government missions that our employees are proud to be a part of. When you work for Sciolex Corporation, you are working for a stable company that values you and is committed to ensuring you receive the utmost employee care.
LOCATION: Westfields
Responsibilities
Forward assigned staff will be assigned to a specific customer and will serve as the DNRO personal representative.
Resident outreach staff assigned to broad command responsibilities will serve as the link between forward assigned staff and NRO.
Understand User needs and identify capability gaps.
Provide situational awareness of User need to the NRO and IC.
Educate Users on NRO Systems, Capabilities and Corporate Strategies.
Provide Users with the Opportunity to influence NRO decisions. Enable Rapid Response with an Enterprise Solution. -- Deploy on short notice to support worldwide crisis/contingency operations.
Act as single point coordination node between NRO and USPACOM for support activities, either direct or through the NRO Field Rep program.
Research, collect, and coordinate USPACOM requirements, and translate them into process or technical solutions and support through partnerships with other directorates within the NRO and other offices within MID.
Facilitate national systems support for current and contingency operations and major joint or multi-national exercises; able to backfill and augment NRO FR to USPACOMJIOC; serve in 24/7 watch rotation at USPACOM JIOC when required for real world or exercise operations.
Provide direct training to operational and tactical users on nation systems capabilities, tasking, and exploitation, and provide subject matter expertise for SIGINT and related operations and analysis tools (GALE, MIST, etc.) for National Programs Group.
Evaluate NRO developed capabilities, services, and systems for application to USPACOM problem sets, and provide recommendations for use. Support government NRO engagement coordination lead for USPACOM.
Provide administrative support, as required, for NRO FR contractors.
Qualifications & Physical Requirements
Broad understanding of full range of NRO products and services.
Ability to relate the NRO mission to specific client's requirements.
Ability to build trust and reputation as an honest broker.
Ability to communicate customer requirements to the NRO and NRO capabilities to the customer.
Bachelors and five (5) years or more experience; Masters and three (3) years or more experience; PhD and 0 years related experience. Relevant experience to be substituted in lieu of degree.
Active Top Secret/SCI clearance with Polygraph
Business Analysis Expertise
Strong communications and coordination skills
Robust problem-solving and Leaderships Experience
Knowledge of Agile Project Management methodologies
Demonstrated understanding of cloud computing technologies
Knowledge of cloud software development
Experience documenting requirements, user stories, and use cases.
Experience with government program management, readiness, program control and budgeting
Developing engaging business plans to approach new customers.
Management and monitoring of marketing and engagement campaigns. Continuous evaluation to ensure the effectiveness.
Ability to work in a fast paced, dynamic, and team environment.
Create engaging marketing plans for new products and services.
Monitor the ongoing marketing campaigns and plan on making them more effective.
Msn--Functional Supervision experience, 6+ years experience as SME or Management in Field and College Degree.
O-2 or O-3 or E-7, E-8 prior military. Support--10+ years of experience or College Degree in field.
Auto-Apply(SOO) Intel Ops Support Adv (TS/SCI with Poly Required)
Support specialist job in Chantilly, VA
GCI embodies excellence, integrity and professionalism. The employees supporting our customers deliver unique, high-value mission solutions while effectively leverage the technological expertise of our valued workforce to meet critical mission requirements in the areas of Data Analytics and Software Development, Engineering, Targeting and Analysis, Operations, Training, and Cyber Operations. We maximize opportunities for success by building and maintaining trusted and reliable partnerships with our customers and industry.
At GCI, we solve the hard problems. As a SOO, a typical day will include the following duties:
A Senior-level SOO to lead day to day operation support and provide professional guidance. The SOO will be responsible for program management of multidisciplinary teams whose member have both technical and non-technical backgrounds. An ability to learn new topics and develop solutions to cutting-edge problems is required to work at this level. A successful candidate will excel in a multidisciplinary team environment, working symbiotically with members from each section of the blended team.
Tasks:
The organization will oversee the entire process of managing human intelligence recruitment cases from start to finish.
The organization will analyze available data to identify potential opportunities for operations use.
The organization will build and maintain partnerships with internal stakeholders and external partners.
Requirements:
Demonstrated experience in a senior operations role supporting intelligence gathering and case management activities.
Demonstrated experience in drafting and editing written materials, including complex reports and correspondence.
Demonstrated experience collaborating with global stakeholders and external partners.
Demonstrated experience in briefing to a wide variety of audiences and excellent communication skills (written and verbal).
Desired Skills:
Demonstrated experience in supporting technical operations and initiatives.
Strong language skills in Farsi, with experience in using the language in a professional setting.
Demonstrated experience in a technical field such as computer science, engineering, or cybersecurity.
Education Requirement
BA/BS (or equivalent experience)
Experience Requirement
8-10 years of experience
*A candidate must be a US Citizen and requires an active/current TS/SCI with Polygraph clearance.
Equal Opportunity Employer / Individuals with Disabilities / Protected Veterans