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The differences between team trainers and customer service trainers can be seen in a few details. Each job has different responsibilities and duties. While it typically takes 2-4 years to become a team trainer, becoming a customer service trainer takes usually requires 6-12 months. Additionally, a customer service trainer has an average salary of $32,452, which is higher than the $31,576 average annual salary of a team trainer.
The top three skills for a team trainer include excellent guest, work ethic and guest service. The most important skills for a customer service trainer are customer care, strong customer service, and cleanliness.
| Team Trainer | Customer Service Trainer | |
| Yearly salary | $31,576 | $32,452 |
| Hourly rate | $15.18 | $15.60 |
| Growth rate | 8% | -4% |
| Number of jobs | 54,150 | 235,862 |
| Job satisfaction | - | - |
| Most common degree | Bachelor's Degree, 39% | Bachelor's Degree, 43% |
| Average age | 44 | 40 |
| Years of experience | 4 | 12 |
A team trainer is responsible for developing the skills of employees by implementing new strategies and techniques to increase operational efficiency and maximize productivity. Team trainers conduct skill-up training sessions, adhering to the business' and clients' needs, and provide engaging and interactive discussions for the participants, evaluating their progress through a series of activities and practical applications. They also handle training budgets, creating comprehensive reports to ensure that all the training materials meet the budget goals.
A customer service trainer is responsible for training new and experienced customer service staff, providing them with the best strategies and techniques to handle customers' inquiries and concerns. They also resolve customer complaints and ensure customer satisfaction, building good customer relationships, maintaining the company's reputation, and increasing revenues. Customer service trainers schedule training classes, provide engaging activities, and monitor trainees' progress through call testing and role-playing activities. A customer service trainer must have excellent knowledge of the customer service industry, as well as exceptional communication skills to teach trainees' effectively and efficiently.
Team trainers and customer service trainers have different pay scales, as shown below.
| Team Trainer | Customer Service Trainer | |
| Average salary | $31,576 | $32,452 |
| Salary range | Between $23,000 And $42,000 | Between $25,000 And $40,000 |
| Highest paying City | - | Tacoma, WA |
| Highest paying state | - | Alaska |
| Best paying company | - | Salesforce |
| Best paying industry | - | Telecommunication |
There are a few differences between a team trainer and a customer service trainer in terms of educational background:
| Team Trainer | Customer Service Trainer | |
| Most common degree | Bachelor's Degree, 39% | Bachelor's Degree, 43% |
| Most common major | Business | Business |
| Most common college | University of Pennsylvania | - |
Here are the differences between team trainers' and customer service trainers' demographics:
| Team Trainer | Customer Service Trainer | |
| Average age | 44 | 40 |
| Gender ratio | Male, 48.3% Female, 51.7% | Male, 32.8% Female, 67.2% |
| Race ratio | Black or African American, 11.1% Unknown, 6.3% Hispanic or Latino, 17.1% Asian, 5.9% White, 59.0% American Indian and Alaska Native, 0.5% | Black or African American, 10.6% Unknown, 5.3% Hispanic or Latino, 20.1% Asian, 6.8% White, 56.4% American Indian and Alaska Native, 0.7% |
| LGBT Percentage | 12% | 7% |