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The differences between technical interns and technical support engineers can be seen in a few details. Each job has different responsibilities and duties. It typically takes 1-2 years to become both a technical internship and a technical support engineer. Additionally, a technical support engineer has an average salary of $85,716, which is higher than the $38,417 average annual salary of a technical internship.
The top three skills for a technical internship include python, java and patients. The most important skills for a technical support engineer are technical support, customer service, and troubleshoot.
| Technical Internship | Technical Support Engineer | |
| Yearly salary | $38,417 | $85,716 |
| Hourly rate | $18.47 | $41.21 |
| Growth rate | 10% | 10% |
| Number of jobs | 119,178 | 184,542 |
| Job satisfaction | - | - |
| Most common degree | Bachelor's Degree, 50% | Bachelor's Degree, 63% |
| Average age | 42 | 42 |
| Years of experience | 2 | 2 |
In a technical internship, the responsibilities will vary according to the organization or industry. Despite this, most of the tasks will revolve around accomplishing tasks or directives handed out by managers or supervisors, which might include duties such as researching and analyzing, crafting new ideas from scratch, assisting other personnel, and sharing insights during discussions. One may also have to create or improve systems, detect issues, provide solutions, and maintain an active communication line with team members.
A technical support engineer is responsible for responding to customer issues, providing immediate resolutions to their system issues through remote assistance. Technical support engineers must have strong knowledge of software and hardware applications to diagnose system defects and process troubleshooting. They also assist customers with the installation of programs and updates to improve system performance, escalating high-level concerns to appropriate internal technology teams. A technical support engineer must have strong command with technical systems, as well as excellent communication and time-management skills to understand clients' issues while documenting procedures.
Technical interns and technical support engineers have different pay scales, as shown below.
| Technical Internship | Technical Support Engineer | |
| Average salary | $38,417 | $85,716 |
| Salary range | Between $27,000 And $54,000 | Between $61,000 And $119,000 |
| Highest paying City | Hillsboro, OR | San Francisco, CA |
| Highest paying state | Oregon | Washington |
| Best paying company | OCC | Meta |
| Best paying industry | Telecommunication | Technology |
There are a few differences between a technical internship and a technical support engineer in terms of educational background:
| Technical Internship | Technical Support Engineer | |
| Most common degree | Bachelor's Degree, 50% | Bachelor's Degree, 63% |
| Most common major | Medical Technician | Electrical Engineering |
| Most common college | Duke University | Stanford University |
Here are the differences between technical interns' and technical support engineers' demographics:
| Technical Internship | Technical Support Engineer | |
| Average age | 42 | 42 |
| Gender ratio | Male, 58.9% Female, 41.1% | Male, 83.3% Female, 16.7% |
| Race ratio | Black or African American, 10.3% Unknown, 5.3% Hispanic or Latino, 15.2% Asian, 15.1% White, 53.6% American Indian and Alaska Native, 0.4% | Black or African American, 9.8% Unknown, 5.3% Hispanic or Latino, 15.1% Asian, 15.0% White, 54.4% American Indian and Alaska Native, 0.4% |
| LGBT Percentage | 11% | 11% |