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The differences between technical managers and technical support managers can be seen in a few details. Each job has different responsibilities and duties. It typically takes 1-2 years to become both a technical manager and a technical support manager. Additionally, a technical manager has an average salary of $116,619, which is higher than the $106,760 average annual salary of a technical support manager.
The top three skills for a technical manager include project management, infrastructure and architecture. The most important skills for a technical support manager are customer service, customer satisfaction, and project management.
| Technical Manager | Technical Support Manager | |
| Yearly salary | $116,619 | $106,760 |
| Hourly rate | $56.07 | $51.33 |
| Growth rate | 8% | 10% |
| Number of jobs | 116,732 | 149,977 |
| Job satisfaction | - | - |
| Most common degree | Bachelor's Degree, 61% | Bachelor's Degree, 61% |
| Average age | 40 | 42 |
| Years of experience | 2 | 2 |
A technical manager is responsible for maintaining the company's information systems database and analyzing technology system matters to ensure its efficiency and accuracy in supporting business operations. Technical managers perform network checks regularly to assess any possible malfunctions that might compromise the company's cybersecurity. They carefully analyze business and clients' specifications on working with systems integration, responding to end-users' concerns and inquiries. A technical manager must have excellent knowledge of the information technology systems industry, as well as a strong command on network codes to conduct adjustments and manage network infrastructure.
A Technical Support Manager is responsible for supervising the overall technical aspects of an organization to ensure efficient business solutions to support functions and operations. Technical support managers evaluate technical networks and systems, coordinating with the engineering team to identify techniques that would maximize the staff's productivity and enhance operational performance. They also review resolution reports and handle resource allocations to execute business plans according to company requirements and specifications. A Technical Support Manager must have excellent communication and technical skills, especially in identifying process gaps and upgrading system infrastructures.
Technical managers and technical support managers have different pay scales, as shown below.
| Technical Manager | Technical Support Manager | |
| Average salary | $116,619 | $106,760 |
| Salary range | Between $84,000 And $161,000 | Between $76,000 And $148,000 |
| Highest paying City | San Francisco, CA | Novato, CA |
| Highest paying state | California | California |
| Best paying company | A.T. Kearney | BitGo |
| Best paying industry | Manufacturing | Technology |
There are a few differences between a technical manager and a technical support manager in terms of educational background:
| Technical Manager | Technical Support Manager | |
| Most common degree | Bachelor's Degree, 61% | Bachelor's Degree, 61% |
| Most common major | Business | Business |
| Most common college | Carnegie Mellon University | Stanford University |
Here are the differences between technical managers' and technical support managers' demographics:
| Technical Manager | Technical Support Manager | |
| Average age | 40 | 42 |
| Gender ratio | Male, 83.7% Female, 16.3% | Male, 81.4% Female, 18.6% |
| Race ratio | Black or African American, 8.0% Unknown, 5.6% Hispanic or Latino, 14.6% Asian, 6.4% White, 65.2% American Indian and Alaska Native, 0.2% | Black or African American, 10.6% Unknown, 5.4% Hispanic or Latino, 16.8% Asian, 11.1% White, 55.7% American Indian and Alaska Native, 0.4% |
| LGBT Percentage | 14% | 11% |