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The differences between technical managers and technical support senior engineers can be seen in a few details. Each job has different responsibilities and duties. It typically takes 1-2 years to become both a technical manager and a technical support senior engineer. Additionally, a technical manager has an average salary of $116,619, which is higher than the $107,429 average annual salary of a technical support senior engineer.
The top three skills for a technical manager include project management, infrastructure and architecture. The most important skills for a technical support senior engineer are java, linux, and customer service.
| Technical Manager | Technical Support Senior Engineer | |
| Yearly salary | $116,619 | $107,429 |
| Hourly rate | $56.07 | $51.65 |
| Growth rate | 8% | 10% |
| Number of jobs | 116,732 | 183,916 |
| Job satisfaction | - | - |
| Most common degree | Bachelor's Degree, 61% | Bachelor's Degree, 64% |
| Average age | 40 | 42 |
| Years of experience | 2 | 2 |
A technical manager is responsible for maintaining the company's information systems database and analyzing technology system matters to ensure its efficiency and accuracy in supporting business operations. Technical managers perform network checks regularly to assess any possible malfunctions that might compromise the company's cybersecurity. They carefully analyze business and clients' specifications on working with systems integration, responding to end-users' concerns and inquiries. A technical manager must have excellent knowledge of the information technology systems industry, as well as a strong command on network codes to conduct adjustments and manage network infrastructure.
A technical support senior engineer is primarily in charge of resolving complicated issues and concerns through calls and correspondence, ensuring efficiency and client satisfaction. Their responsibilities include coordinating with customer support staff to gather data, studying records of initial assessments, liaising with clients to identify their needs, utilizing their expertise to develop solutions, and maintaining records of all transactions. Furthermore, as a technical support senior engineer, it is essential to lead and serve as a mentor to others, all while implementing the company's policies and regulations.
Technical managers and technical support senior engineers have different pay scales, as shown below.
| Technical Manager | Technical Support Senior Engineer | |
| Average salary | $116,619 | $107,429 |
| Salary range | Between $84,000 And $161,000 | Between $82,000 And $140,000 |
| Highest paying City | San Francisco, CA | San Francisco, CA |
| Highest paying state | California | Delaware |
| Best paying company | A.T. Kearney | PayPal |
| Best paying industry | Manufacturing | Telecommunication |
There are a few differences between a technical manager and a technical support senior engineer in terms of educational background:
| Technical Manager | Technical Support Senior Engineer | |
| Most common degree | Bachelor's Degree, 61% | Bachelor's Degree, 64% |
| Most common major | Business | Electrical Engineering |
| Most common college | Carnegie Mellon University | California State University - Long Beach |
Here are the differences between technical managers' and technical support senior engineers' demographics:
| Technical Manager | Technical Support Senior Engineer | |
| Average age | 40 | 42 |
| Gender ratio | Male, 83.7% Female, 16.3% | Male, 86.7% Female, 13.3% |
| Race ratio | Black or African American, 8.0% Unknown, 5.6% Hispanic or Latino, 14.6% Asian, 6.4% White, 65.2% American Indian and Alaska Native, 0.2% | Black or African American, 8.6% Unknown, 5.3% Hispanic or Latino, 15.0% Asian, 15.0% White, 55.8% American Indian and Alaska Native, 0.4% |
| LGBT Percentage | 14% | 11% |