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Technical services team leader vs lead support technician

The differences between technical services team leaders and lead support technicians can be seen in a few details. Each job has different responsibilities and duties. It typically takes 1-2 years to become both a technical services team leader and a lead support technician. Additionally, a technical services team leader has an average salary of $108,100, which is higher than the $95,420 average annual salary of a lead support technician.

The top three skills for a technical services team leader include technical support, customer satisfaction and java. The most important skills for a lead support technician are database, customer service, and customer satisfaction.

Technical services team leader vs lead support technician overview

Technical Services Team LeaderLead Support Technician
Yearly salary$108,100$95,420
Hourly rate$51.97$45.88
Growth rate10%10%
Number of jobs169,361115,952
Job satisfaction--
Most common degreeBachelor's Degree, 52%Bachelor's Degree, 54%
Average age4242
Years of experience22

Technical services team leader vs lead support technician salary

Technical services team leaders and lead support technicians have different pay scales, as shown below.

Technical Services Team LeaderLead Support Technician
Average salary$108,100$95,420
Salary rangeBetween $82,000 And $142,000Between $64,000 And $140,000
Highest paying CityNew York, NYSan Francisco, CA
Highest paying stateDelawareNew Jersey
Best paying companyMongoDBGoogle
Best paying industryProfessionalTechnology

Differences between technical services team leader and lead support technician education

There are a few differences between a technical services team leader and a lead support technician in terms of educational background:

Technical Services Team LeaderLead Support Technician
Most common degreeBachelor's Degree, 52%Bachelor's Degree, 54%
Most common majorBusinessComputer Science
Most common collegeStanford UniversityStanford University

Technical services team leader vs lead support technician demographics

Here are the differences between technical services team leaders' and lead support technicians' demographics:

Technical Services Team LeaderLead Support Technician
Average age4242
Gender ratioMale, 80.2% Female, 19.8%Male, 81.1% Female, 18.9%
Race ratioBlack or African American, 11.7% Unknown, 5.4% Hispanic or Latino, 15.9% Asian, 11.1% White, 55.6% American Indian and Alaska Native, 0.4%Black or African American, 10.7% Unknown, 5.4% Hispanic or Latino, 16.4% Asian, 12.0% White, 55.1% American Indian and Alaska Native, 0.4%
LGBT Percentage11%11%

Differences between technical services team leader and lead support technician duties and responsibilities

Technical services team leader example responsibilities.

  • Manage daily operations for PC client support, encompassing desktop, network devices, and peripheral requirements.
  • Design and manage studies for alternative API qualification for commercial products.
  • Design and build SYSTIMAX PDS database using INFORMIX SQL and UNIX.
  • Promote processes that support the ITIL methodology.
  • Coordinate service with internal departments and 3rd party vendors to meet SLA compliance.
  • Work in a team of 40 individuals and support 8000 Linux servers nationwide.
  • Show more

Lead support technician example responsibilities.

  • Manage communications capabilities, including FTP, TCP/IP, direct connect, and modem.
  • Manage user problems with Citrix XenApp by clearing problematic connections to allow users to reconnect and use their applications.
  • Work with multiple virtualization software programs (Citrix XenCenter, ESXI vSphere); utilize Salesforce to manage support tickets.
  • Install network LAN equipment by running Cat5e cabling and setting up network switches and routers.
  • Used UNIX script for compiling and deployment.
  • Provide support to DoD secure project areas.
  • Show more

Technical services team leader vs lead support technician skills

Common technical services team leader skills
  • Technical Support, 15%
  • Customer Satisfaction, 9%
  • Java, 8%
  • Service Desk, 6%
  • Customer Support, 3%
  • Performance Reviews, 3%
Common lead support technician skills
  • Database, 8%
  • Customer Service, 6%
  • Customer Satisfaction, 5%
  • Java, 4%
  • Customer Support, 4%
  • OS, 4%

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