Technical services team leader vs technical support advisor

Differences between technical services team leader and technical support advisor duties and responsibilities

Technical services team leader example responsibilities.

• Manage daily operations for PC client support, encompassing desktop, network devices, and peripheral requirements.
• Design and manage studies for alternative API qualification for commercial products.
• Design and build SYSTIMAX PDS database using INFORMIX SQL and UNIX.
• Promote processes that support the ITIL methodology.
• Coordinate service with internal departments and 3rd party vendors to meet SLA compliance.
• Work in a team of 40 individuals and support 8000 Linux servers nationwide.
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Technical support advisor example responsibilities.

• Answer eligibility and coverage questions from insurance agents pertaining to Medicare advantage plans and prescription drug plans.
• Provide technical and troubleshooting support for both consumers and businesses with PC, printer and internet service issues.
• Help people troubleshoot their iPhone issues, schedule appointments, and call back customers to make sure their phones are fix.
• Assess, analyze and troubleshoot customer issues providing resolution to problems.
• Assist in maintaining of switches, hubs routes, and other network topology.
• Research and implement the content management system SharePoint for internal document sharing and collaboration.
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