Technical support engineer jobs in Appleton, WI - 266 jobs

IBM Power Systems Installation & Migration Specialist About the Role Seeking an experienced IBM Power Systems specialist to perform onsite installation and migration of a new IBM Power11 S1122 environment. The role includes hardware installation, VIOS and vHMC configuration, and system migration from an existing Power9 system using LTO9 tape. Responsibilities Plan and document system design, networking, and connectivity Prepare Power9 system (PTFs, firmware, compatibility checks) Install and configure vHMC Rack, cable, and power Power11 server, storage, and LTO9 tape drive Configure eBMC (ASMI), networking, and system discovery Install and configure VIOS 4.1 (dual VIOS) Create and configure LPARs Perform Opt 21 save/restore from Power9 to Power11 Validate system, network, backups, and job scheduling Required Skills Hands-on experience with IBM Power9/Power11 Strong knowledge of IBM i 7.4, VIOS, vHMC, and LPARs Experience with LTO tape (LTO9) and system migrations Duration: 80 hours Kickoff preferred week of January 19 Onsite work expected Early - Mid February

Job Functions: User Support / Help Desk * Provide Tier 1-2 support for employee technical issues. * Resolve login, printing, connectivity, and system performance problems. * Document issues, resolutions, and follow‑ups in ticketing systems. * Active Directory knowledge - user/group management: creating/disabling accounts, resetting passwords, unlocking accounts, and managing group memberships. * Assist with basic network diagnosis (IP/DNS/DHCP issues) * Troubleshoot wired and wireless network issues. * Support VPN connections and remote access configurations. * Apply updates, patches, and company security standards. * Support malware and virus detection and removal. * Maintain accurate records of hardware, software, and repairs. * Communicate clearly and effectively with non‑technical users. * Escalate advanced issues to senior engineers when needed. * Provide timely, friendly service to minimize operational downtime. * A 24/7 rotating on-call schedule is maintained. Hardware Support and Maintenance * Install, configure, and troubleshoot desktop and laptop systems. * Perform component repairs and upgrades (memory, storage, peripherals) * Troubleshoot and fix PC, laptop, printer, and copier hardware problems. * Track equipment through its lifecycle (deployment → retirement) * Build, configure, and deploy PCs using imaging tools. Software Installation & Troubleshooting * Install Windows operating systems and company‑approved applications. * Resolve software errors, conflicts, and performance issues. * Support endpoint security tools, Windows updates, and patching. Required Competencies: * Judgment and initiative necessary in setting priorities, meeting deadlines and maintaining program requirements. Suggest new policies and procedures to improve value and efficiency within the Safety Management System. * Frequent personal and telephone contact with others Education & Experience: Required: * Associate degree in IT, Customer Service or related discipline * 3-5 years of experience in IT support or PC repair * Strong understanding of Windows OS, hardware components, and troubleshooting * Basic knowledge of networks (TCP/IP, wireless, VPN) * Ability to lift and move computer equipment as needed. * Excellent communication and customer service skills * Minimal travel requirements may be necessary. Preferred * Active Directory management * Experience with imaging tools (SCCM) * Knowledge of Microsoft 365 environment * Basic iSeries knowledge * CompTIA A+ or equivalent certification Supervisory Responsibilities: None Work Environment, Physical Demands & Travel: * Occasional travel required. * Majority of time spent at low physical activity level, i.e., sitting. * Occasional standing, walking, movement required. Disclaimer: The above information indicates the general nature and level of work performed by employees within this classification. It is not a comprehensive inventory of duties and/or responsibilities

Our great client in Appleton, WI has an immediate opening for a Technology Success Consultant. This is a 6 month contract to hire opportunity. If you are interested please apply with resume to [email protected]. Specifically, you will be responsible for: * Providing Level 1 and 2 support, as needed; Level 3 issues will be escalated * Managing proprietary software changes and the introduction of new and highly complex technologies * Full desktop support including; diagnosing desktop and support systems issues, reimaging computers, password assistance, screen shares, error codes, updates etc. * The resolution of all field computer associated problems * Leveraging a ticketing system to manage workflow * Working occasionally with vendors; tracking service agreements * Maintaining appropriate inventory to get new users up and running in short order Bring Your Best! What this role needs: To meet the basic qualifications for this role you must have: * 2 years of Level 1 Help Desk experience * Legal authorization to work permanently in the United States for any employer without requiring a visa transfer or visa sponsorship To be a strong fit for the Technology Success Specialist opportunity, you will have: * An associate's (two-year) degree in Computer Science or a related field, or an equivalent combination of education and experience * 2+ years of Level 1 and 2 Help Desk experience preferred * Demonstrated success troubleshooting PC related problems in a Windows environment * Strong technical knowledge of computers, networks, systems & the Internet including the ability to: * Answer basic troubleshooting questions for desktop computers / laptops * Support and maintain a LAN/Server * Install system changes * Provide sign-on maintenance/assistance * Set-up and maintain networked computers * Order network office computers and track maintenance agreements * Basic understanding of printers, telecommunications/phone systems, video conferencing and office equipment * Experience working with vendors preferred * Ability to travel locally to the corporate and district offices In addition to your technical skills, success will require the following core competencies and characteristics: * Self-starter able to work independently, be resourceful and problem solve without direct day-to-day supervision * Excellent interpersonal skills to work with users and vendors and leverage diplomacy in obtaining information and cooperation to solve technical problems/issues * Strong written and verbal communication skills * The ability to balance multiple priorities; strong demand management skills EEO Employer Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation in using our website for a search or application, please contact our Employee Services Department at [email protected] or ************. Apex Systems is a world-class IT services company that serves thousands of clients across the globe. When you join Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRated's Best of Staffing in Talent Satisfaction in the United States and Great Place to Work in the United Kingdom and Mexico. Apex uses a virtual recruiter as part of the application process. Click here for more details. Apex Benefits Overview: Apex offers a range of supplemental benefits, including medical, dental, vision, life, disability, and other insurance plans that offer an optional layer of financial protection. We offer an ESPP (employee stock purchase program) and a 401K program which allows you to contribute typically within 30 days of starting, with a company match after 12 months of tenure. Apex also offers a HSA (Health Savings Account on the HDHP plan), a SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions, a corporate discount savings program and other discounts. In terms of professional development, Apex hosts an on-demand training program, provides access to certification prep and a library of technical and leadership courses/books/seminars once you have 6+ months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA. Apex has a dedicated customer service team for our Consultants that can address questions around benefits and other resources, as well as a certified Career Coach. You can access a full list of our benefits, programs, support teams and resources within our 'Welcome Packet' as well, which an Apex team member can provide. Employee Type: Contract Location: Appleton, WI, US Job Type: Date Posted: December 2, 2025 Similar Jobs * Technology Support Specialist * Technical Support Tech - Technical Support Tech I * Technical Support Tech - Technical Support Tech I * Technical Support Tech - Technical Support Tech I * Technical Support Tech - Technical Support Tech I

About Aviation Electronics, Electrical, and Computer Systems Technicians (AV) work with some of the most advanced aircraft systems in the world. They repair and maintain electrical and electronic systems ranging from radar and communications to navigation and weapon systems. AV Sailors may also volunteer as Naval Aircrewmen, performing in-flight duties and operating radar and weapon systems. Responsibilities Depending on your rating (AE or AT), you may: Troubleshoot and repair complex aircraft systems, including digital computers, fiber optics, infrared detection, radar, and laser electronics. Maintain electrical power generation and distribution systems. Test and calibrate aircraft instruments and automatic flight controls. Perform micro-miniature module repair on circuit cards. Install modifications to aircraft electronics systems. Operate diagnostic equipment and read electrical diagrams. Work Environment AV technicians serve at sea and ashore worldwide. Work may be performed in hangars, onboard aircraft carriers, in labs, or outdoors on flight lines. Youll work closely with other technicians, often with minimal supervision, in both technical and operational settings. Training & Advancement Class A Technical School Pensacola, FL (1826 weeks) Covers aviation theory, electrical systems, electronics theory, and technical skills. After training, Sailors are assigned to AE or AT ratings and may serve at naval air stations, squadrons, or aboard carriers. Advanced training is available for specific aircraft and systems. Education Opportunities Navy College Program & Tuition Assistance Post-9/11 GI Bill College credits via the American Council on Education Industry-recognized certifications through Navy COOL Department of Labor apprenticeships via USMAP Qualifications & Requirements U.S. citizen, eligible for security clearance Normal color perception Interest in aviation and working with aircraft Strong aptitude in electronics, computers, and precision technical work Manual dexterity, good memory, and physical fitness Pay & Benefits Competitive salary Enlistment bonuses Free health insurance & housing Retirement plan Paid training Required qualifications: 18 years or older Legally authorized to work in the United States RequiredPreferredJob Industries Government & Military

Full-time Description The IT Support Specialist Il provides superior day-to-day hands-on support to the organization's end user laptops, desktops, peripherals, software applications, mobile devices, printers, and other tools that the end-users are provided. This position interfaces directly with internal customers and business units, provisioning solutions and troubleshooting user issues to resolution. This role provides 1-to-1 end user support and training. Additionally, this role serves as on-call support in a rotational basis for the entire enterprise. Typically, this role works onsite at an HBS client, full time. Roles and Responsibilities/ Essential Functions: Provide First and Second tier support of PC hardware & software, desk phones, printers, mobile devices, and other computer related equipment. Responsible for ticketing system entry and ticket maintenance/documentation; includes updating and maintaining Inventory records. Track, route, and redirect problems to correct resources. Identify PC hardware warranty repair and resolve as required. Provide timely and relevant updates to end users. Maintains currency of knowledge with respect to technology, equipment, industry trends, regulations, standards and/or systems. Participate in the on-call support rotation. Requirements Competencies: Customer Oriented: A desire to serve both external and internal clients by focusing effort on meeting the client's needs, understanding their concerns, and seeking to build trust. Communication: The ability to promote understanding through exceptional written, oral, interpersonal, and presentation skills. Analytical Skills: The ability of the individual to gather raw data and to process that data into a meaningful form. Problem Solving: The ability of the individual to recognize courses of action which can be taken to handle problems or potential problems and applying contingency plans to solve those problems. Adaptability: The extent to which an individual can fit into a changing working environment. Initiative: The ability of the individual to act and take steps to solve or settle an issue. Motivation: The ability of the individual to inspire and encourage others to reach a goal. Autonomy: The ability of the individual to complete assigned tasks with little oversight. Relationship Building: The ability of the individual to establish and maintain a good rapport and cooperative relationship with customers and co-workers. Required Experience: 1-3 years experience troubleshooting windows PC's In depth knowledge of Window desktop operating systems Preferred Experience: 1-3 years' experience working in a customer facing IT service role. Basic Knowledge of Microsoft Windows Desktop Operating System. Basic Knowledge of Microsoft Windows Desktop Operating Systems and roles. Basic Knowledge of Network printing, Antivirus software packages, core server administration within Microsoft Windows Server, Mac OS, Mobile operating systems (apple iOS and Android) Required Skills, Education and/ or Certifications: High School Diploma Preferred Skills, Education and/ or Certifications: Basic knowledge of Cisco, HP, and Palo Alto networking infrastructure, ConnectWise Manage and ConnectWise Automate, VMware vSphere, LogicMonitor, and Veem Backup. One or more of the following certifications: A+, Network +, Server+, Microsoft Azure, Microsoft O365, Cisco Certification Technician (CCT), MD-102 Endpoint Administrator, CompTIA A+ or similar certifications Equal Opportunity Employer - Including Disabled and Veterans #HBS

- Green Bay, WI. Responsible for addressing technology-related issues from internal customers. Install, support, and maintain the operation of PCs, peripherals, and applications for all end users in Fielmann USA corporate offices and remotely for all stores. DUTIES AND RESPONSIBILITIES: TECHNICAL SUPPORT OPERATIONS • Provide technical support for hardware or software to internal and external customers • Learn and teach all hardware operations and software packages • Solve problems directly or forward on to a teammate who can resolve. Opportunities include password resets, new hire setup, register errors, hardware issues, simple software or operating system issues, and scanner errors • Utilize help desk software that provides the means to document issues with all information pertinent to resolution and why the incident was closed. Track the problem until it is resolved • Follow defined processes for setting up new systems • Provide leadership with information regarding support activities • Follow up with internal and external customers to ensure issue resolution as assigned by leadership (quality surveys, etc.) • Be the customer advocate and strive to ensure customers have the best possible experience using our technology, tools, and support services • Maintain a clear understanding of Fielmann USA goals and practice proper policies and procedures • Perform additional tasks as assigned by manager and/or senior leadership MINIMUM KNOWLEDGE, EXPERIENCE & SKILLS REQUIREMENTS: • Bachelor's degree in computer science, information technology, business administration or related field. An alternative degree with equivalent education, experience, and training may be considered • 3+ years demonstrated help desk experience • Strong working knowledge of Windows 11 desktop administration, maintenance, and troubleshooting • Experience with help desk support systems, Microsoft SCCM Server, and project management • Knowledge of internet browsers, proxies, and anti-virus/malware products • A+ and N+ Certifications as well as additional MCP Certifications are highly desirable • Experience with desktop firewall and client VPN software is a plus • Excellent phone manners and customer service skills • Strong interpersonal relationship skills • Ability to maintain strict confidentiality • Ability to work independently for extended periods of time • Strong written and verbal communication skills • Strong analytical and problem-solving skills • Able to prioritize work and manage multiple activities simultaneously • Proficiency in Microsoft Office Suite of programs ESSENTIAL FUNCTIONS & WORK REQUIREMENTS: • Able to participate in on-call rotation for system issues and questions that occur outside of normal business hours • Ability to effectively communicate at all levels within the organization through written and two-way verbal communication • Able to sit or stand for extended periods of time • Able to operate various office equipment (e.g., personal computer, telephone, fax machine, copier, etc.) • Able to read and write at a high school graduate level • Able to lift 10 to 20 pounds • Able to view/read computer screen for extended periods of time • Able to work normal and/or extended (evenings, nights, and weekends) office hours to meet established deadlines • Able to travel independently to support Company objectives and personal development These statements are intended to describe the general nature and level of work performed by teammates assigned to this job classification. They are not intended to be an exhaustive list of all responsibilities, duties and skills required.

Apply Description At Fortifi Bank we believe that each team member is essential to Fortifi Bank's success. We are looking for a PC Technical Specialist to support our IT operations and keep our systems running smoothly. The ideal team player will enjoy problem solving, communicate effectively, and have some prior IT experience. Join us and become part of a team that is dedicated to "Growin' Wisconsin" - one person, one business, and one relationship at a time. Our team does things the Fortifi Way, providing a unique perspective on client service and keeping our Core Values at the forefront of everything we do. We fuel progress in neighborhoods that we live and work in, and are committed to our communities by giving back. We pride ourselves on being community leaders, volunteering our time and expertise to support local events and activities. Job Details: Configure workstations and system hardware and software Provide technical assistance and support to end users Maintain an accurate inventory of IT systems and devices Configure and manage Windows operating systems Assist in patching and remediation Maintain knowledge of all network systems and applications Upgrade systems by implementing and maintaining security controls Follow all bank policies and procedures to ensure compliance with regulations and security protocols Benefits: Health, dental, and vision insurance 401(k) and employer match Paid time off, volunteer PTO, and birthday PTO Life and disability insurance Tuition reimbursement Wellness program Banking perks Qualifications: Prior help desk support experience required Associate or Bachelor's degree in a related field Excellent verbal and written communication skills Strong problem solving and analytical skills Multi-tasking & attention to detail skills Ability to maintain confidentiality Ability to handle high-pressure situations Ability to successfully complete background and credit check If you feel Fortifi Bank is a great fit for you and you'd like to learn more about us and this role, please don't hesitate to apply. Be a part of Growin' Wisconsin!

Company Navitus About Us Navitus - Putting People First in Pharmacy - Navitus was founded as an alternative to traditional pharmacy benefit manager (PBM) models. We are committed to removing cost from the drug supply chain to make medications more affordable for the people who need them. At Navitus, our team members work in an environment that celebrates diversity, fosters creativity and encourages growth. We welcome new ideas and share a passion for excellent service to our customers and each other._____________________________________________________________________________________________________________________________________________________________________________________________________________. Current associates must use SSO login option at ************************************ to be considered for internal opportunities. Pay Range USD $20.00 - USD $23.06 /Hr. STAR Bonus % (At Risk Maximum) 0.00 - Ineligible Work Schedule Description (e.g. M-F 8am to 5pm) M-F 7:30am - 4:00pm Overview Navitus Health Solutions is seeking an IT Support Technician to join our team! This is an onsite position in our Appleton WI location. The IT Support Technician will be responsible for providing first level technical assistance and support related to computer systems and hardware. Respond to queries, execute basic diagnostic programs, isolate problems, and determine proper escalation within Navitus and/or vendor support. Individuals in this job position are competent to perform work at the entry level technical skill set within this job family. They have some familiarity with information technology systems and processes. Is this you? Find out more below! Responsibilities How do I make an impact on my team? * Imaging, Packaging, Shipping and Tracking of Hardware based on incoming requests * Receiving, tagging and inventorying of hardware * Maintenance and inventorying of shipping supplies * Record user interactions in Service Desk application * Working with users to receive, track, and inventory, corporate hardware within termination process * Work with vendors and run diagnostic programs to resolve problems * Document processes and solutions in the IT knowledge base * Maintain accurate New hire, Transfer and Termination hardware tasks with attention to detail * Maintain Asset Lists and documentation accurately * Other duties as assigned Qualifications What our team expects from you? * High school diploma required * Working knowledge of hardware provisioning and support required * Experience in solving customer issues required * Knowledge of Active Directory Users and Computers preferred * System Center Configuration Manager (SCCM) preferred * Knowledge of Microsoft tools such as email, Teams and SharePoint preferred * Participate in, adhere to, and support compliance program objectives * The ability to consistently interact cooperatively and respectfully with other employees What can you expect from Navitus? * Top of the industry benefits for Health, Dental, and Vision insurance * 20 days paid time off * 4 weeks paid parental leave * 9 paid holidays * 401K company match of up to 5% - No vesting requirement * Adoption Assistance Program * Flexible Spending Account * Educational Assistance Plan and Professional Membership assistance * Referral Bonus Program - up to $750! #LI-Onsite Location : Address 1025 West Navitus Dr. Location : City Appleton Location : State/Province WI Location : Postal Code 54913 Location : Country US

Job Type:Regular Invest in you, Join Agropur as a Continuous Improvement Project Technician in Little Chute. We dairy you! PTO on your first day of work! How Agropur invests in YOU: Starting Rate: $29.36 hourly Two pay increases within a year, up to $1.00 Sunday Double Time Competitive and comprehensive compensation and benefits package focusing on your physical, financial, and emotional health to include the following perks as well as the standard benefit offerings: Medical, Dental, Vision, Life, Short and Long-term Disability Insurance 401(k) with up to 7% company contributions 3 Weeks PTO on day 1 Paid holidays and 2 floating holidays Paid parental leave Advancement Opportunities Healthy work/life balance What's involved in this role: The Continuous Improvement Project Technician works with management across all functional areas to eliminate waste, reduce process variation and improve the customer and employee experience. In this role, the Technician will lead Failure Modes and Effects Analysis (FMEA) exercises and Control Plan updates, build and document standards through Operators and Leader Standard Work principles, and perform DMAIC (Define, Measure, Analyze, Improve, Control) problem-solving to enhance our production processes Essential Duties and Responsibilities: Lead and Update FMEA Exercises: Conduct comprehensive FMEA exercises to identify potential failure modes, evaluate their impact, and develop strategies to mitigate risks, ensuring product quality and process reliability. Build and Document Standards: Collaborate with training specialists, operators and leaders to develop and document standard work procedures, ensuring consistency and efficiency in operations. Perform DMAIC Problem Solving: Utilize DMAIC methodologies to identify process improvement opportunities, analyze data, implement solutions, and monitor results to drive continuous improvement. Collaborate with Teams: Work closely with cross-functional teams, including safety, production, quality, and maintenance, to drive improvement initiatives and foster a culture of continuous improvement. Use and deploy Lean Tools such as Kaizen, 5S, SMED, TPM to constantly improve standards with a people development mindset. Other Duties and Responsibilities: Understand and adhere to Good Manufacturing Practices Safety Protocol Stop any observed unsafe acts and obey facility safety rules and procedures. Correct or report any observed safety hazards. Support safety policies and programs. This list of duties and responsibilities is not all-inclusive and may be expanded to include other duties and responsibilities, as management may deem necessary from time to time. Education Required: High School Diploma or equivalent. Bachelor's degree in Industrial, Mechanical Engineering or relevant field preferred. Equivalent combination of education and/or experience may be considered. Experience Required: Minimum three (3) years of experience in leading Lean Manufacturing initiatives and coaching required. Certification/Licensure Required: Six Sigma Green Belt Certification preferred. Skills Required: Communicate effectively both verbally and in writing with managers and colleagues. Demonstrate attention to detail and accuracy in work. Basic computer operational skills; able to input and retrieve computerized information. Basic math skills (addition, subtraction, multiplication, division). Ability to work with minimum supervision, adapt to a changing environment quickly, and think independently. Ability to work in a fast-paced environment. Ability to follow written, verbal and diagrammatic instructions; complete simple checklists and complete required documentation. Demonstrate strong organizational and time management skills. Ability to solve problems by adapting knowledge and experience. Exhibit a professional manner in dealing with others and work to maintain constructive working relationships. AA/EEO - Minority/Female/Disability/Veteran/Sexual Orientation/Gender Identity Where you'll be working: Our Little Chute, WI, plant is home to about 95 employees. This facility is a top manufacturer of IQF sticks that are supplied to the appetizer industry. Next to the plant is our well-known Simon's Specialty Cheese store, which has about 20 employees. Simon's is a Wisconsin-themed store, with everything from meats and cheese to clothing and craft spirits. Agropur's US operations produce 1 billion pounds of quality, award-winning cheese each year. We create more than 20 different varieties and provide whey protein and dry ingredients which are by-products of the cheesemaking process. As one of the world's largest dairy producers, Agropur partners with some of the most recognizable food, beverage, and nutrition brands to help feed the world. Better Dairy. Better World. Agropurus.com We dairy you ! JOIN AGROPUR as a Continuous Improvement Project Technician in Little Chute, WI! All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. Agropur welcomes people from all backgrounds and origins. We are proud to be an employer with a diverse community and are committed to providing a respectful and inclusive experience for all employees and applicants. We will work with candidates who request accommodation. Please note that an adequate knowledge of French is required for positions in Quebec. Agropur uses artificial intelligence technology to assist our recruiters in screening, assessing, or selecting applicants for this position. In this text, the use of the masculine gender to designate persons is intended only to lighten the text.

Job Description We're Hiring: IT Support Specialist In-Office | Monday-Thursday, 10:30am-9:00pm Family-Owned Company | Wisconsin-Based | Career-Growth Opportunity Do you love solving tech puzzles, helping people, and being the hero when “turning it off and on again” just won't cut it? We're looking for an IT Support Specialist to join our fun, fast-paced, and down-to-earth team. If you have a passion for technology, a knack for troubleshooting, and a love for helping people, we want to hear from you! What You'll Do You'll be the go-to person for keeping our tech running smoothly and our people connected. From resetting passwords to setting up new workstations to giving remote offices a hand-you'll make the magic happen. Your mission includes: Supporting desktops, laptops, printers, phones, and AV equipment Troubleshooting Microsoft Office, Teams, Citrix, and our in-house systems Onboarding new hires and setting them up for success Documenting issues and resolutions like a pro Keeping our tech secure and our processes compliant Traveling to support remote locations (yes, some road-trip vibes included!) What You Bring to the Team A friendly, “how can I help?” attitude Strong problem-solving chops and a curious mind The ability to juggle multiple tasks without dropping the ball A desire to learn and grow in your IT career Confidence to take ownership and see things through Bonus points if you have: A 2-year technical degree or equivalent experience 1-3 years of help desk or IT support experience A solid grasp of Windows OS, Office Suite, and basic networking Why You'll Love It Here Work-life balance: 3-day weekends, every week! Incredible team: You'll support a tight-knit, supportive group that truly appreciates your work Wisconsin values: We're friendly, hardworking, and grounded Family-owned: You're not just a number-you're part of the family Career growth: Start here, grow here. We invest in our people Ready to turn your tech skills into an awesome career? Apply now and bring your talents to a company where your work truly matters-and where there's never a dull moment in IT!

The Desktop Engineer will design, develop, implement and maintain all PC, desktop, laptop, and software related services. An emphasis will be placed on supporting Windows Desktop Deployment strategies via SCCM, along with a best practice for lifecycle management of firmware, operating system, applications and related hardware. Location: Candidates must reside in the state of Wisconsin for consideration. This position is eligible to work in-person at our office in Menasha. Hours: 1.0 FTE, 40 hours per week, 8am - 5pm Monday through Friday, on-call, after hours SME support required Check out our 2024 Community Report to learn a little more about the difference our employees make in the communities we live and work in. As an employee, you will have the opportunity to work hard and have fun while getting paid to volunteer in your local neighborhood. You too, can be part of the team and making a difference. Apply to this position to learn more about our team. Job Responsibilities: Develop structured and stable PC/mobile device deployment and management solutions Phone support skills a must for management of remote workforce Provide solutions for security enhancements and management of the environment Provide weekly, monthly, and on demand KPI reporting Develop, review, and maintain all documentation SOP's and user documentation Adhere to all corporate policies and SOP's May be involved in desktop engineering and support for root cause analysis or oversight of key issues Additional responsibilities as assigned Job Requirements: BS Degree in Computer Science, or equivalent work experience in desktop support required 5+ years in PC support including tablet, laptop, desktop, and mobile support 5+ years in centralized MDM management of mobile device management 5+ years in Security Management of desktop environment. 5+ years Active Directory administration experience 3+ years working with ITIL Practices or similar enterprise experience Network Health is an Equal Opportunity Employer

The Desktop Engineer will design, develop, implement and maintain all PC, desktop, laptop, and software related services. An emphasis will be placed on supporting Windows Desktop Deployment strategies via SCCM, along with a best practice for lifecycle management of firmware, operating system, applications and related hardware. Location: Candidates must reside in the state of Wisconsin for consideration. This position is eligible to work in-person at our office in Menasha. Hours: 1.0 FTE, 40 hours per week, 8am - 5pm Monday through Friday, on-call, after hours SME support required Check out our 2024 Community Report to learn a little more about the difference our employees make in the communities we live and work in. As an employee, you will have the opportunity to work hard and have fun while getting paid to volunteer in your local neighborhood. You too, can be part of the team and making a difference. Apply to this position to learn more about our team. Job Responsibilities: * Develop structured and stable PC/mobile device deployment and management solutions * Phone support skills a must for management of remote workforce * Provide solutions for security enhancements and management of the environment * Provide weekly, monthly, and on demand KPI reporting * Develop, review, and maintain all documentation SOP's and user documentation * Adhere to all corporate policies and SOP's * May be involved in desktop engineering and support for root cause analysis or oversight of key issues * Additional responsibilities as assigned Job Requirements: * BS Degree in Computer Science, or equivalent work experience in desktop support required * 5+ years in PC support including tablet, laptop, desktop, and mobile support * 5+ years in centralized MDM management of mobile device management * 5+ years in Security Management of desktop environment. * 5+ years Active Directory administration experience * 3+ years working with ITIL Practices or similar enterprise experience Network Health is an Equal Opportunity Employer

SUMMARY The Level I Service Desk Technician's role is to ensure proper computer operation so that end users can accomplish business tasks. This includes receiving, prioritizing, documenting, and actively resolving end-user help requests and escalating incidents when considered appropriate and necessary to maintain SLA expectations. Problem resolution may involve the use of diagnostic and help request tracking tools, as well as requiring that the individual give in-person, hands-on help at the desktop level. Responsibilities Strategy & Planning Alert management to emerging trends in incidents. Acquisition & Deployment Deploy pre-packaged software using distribution tools and processes as requested by end users. Operational Management Provide first contact support of incoming requests to the service desk via telephone, web portal, email, and chat to ensure courteous, timely, and effective resolution of end-user issues. Build rapport and elicit problem details from service desk customers. Prioritize incidents and service requests according to defined processes to meet defined SLAs. Escalate incidents with accurate documentation to suitable technician, when required. Record, track, and document the service desk incident-solving process, including all successful and unsuccessful decisions made and actions taken, through to final resolution. Use remote tools and diagnostic utilities to aid in troubleshooting. Research solutions through internal and external knowledgebase as needed. Identify and learn appropriate software and hardware used and supported by the organization. Perform hands-on fixes at the desktop level when remote tools are not appropriate, including hardware repairs, delivery of peripherals, or other fixes as determined. Install antivirus software and ensure virus definitions are up to date. Perform preventative maintenance, including checking and cleaning of workstations, printers, and peripherals. Test fixes to ensure an incident has been adequately resolved. Develop help sheets and FAQ lists for end users. Contribute to technician knowledgebase as needed Reinforce SLAs to manage end-user expectations. Provide suggestions for continual improvement. Qualifications To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Formal Education & Certification Associates Degree or near completion of degree and/or 2 years equivalent work experience. Knowledge & Experience Knowledge of basic computer hardware, including desktop or laptop workstation setups, component replacement such as hard drives, video cards, power supplies or memory. Experience with desktop operating systems, including Windows 7 and Windows 10. Extensive application support experience with Microsoft Office. Working knowledge of a range of diagnostic utilities, including Process Explorer and Microsoft Sysinternals. Exceptional written and oral communication skills. Exceptional interpersonal skills, with a focus on rapport building, listening, and questioning skills. Strong documentation skills. Fluent English language. Personal Attributes Ability to conduct research into a wide range of computing issues as required. Ability to absorb and retain information quickly. Ability to present ideas in user-friendly language. Highly self-motivated and directed. Keen attention to detail. Proven analytical and problem-solving abilities. Ability to effectively prioritize and execute tasks in a high-pressure environment. Exceptional customer service orientation. Experience working in a team-oriented, collaborative environment. Work Conditions Part time or Internship with full time potential Sitting for extended periods of time. Dexterity of hands and fingers to operate a computer keyboard, mouse, power tools, and other computer components. Lifting and transporting of moderately heavy objects, such as computers and peripherals. Some travel required to our various WI facilities outside Mayville, including Beaver Dam, Wautoma and Neillsville, with the possibility of travelling to out of state facilities.

In this role is responsible for monitoring and triaging issues across a wide variety of IT applications and technology platforms. Critical to this role is collaborating with cross-disciplinary teams, stakeholders, moving the business forward. It's essential to have excellent attention to detail, be organized, work independently, and be part of a team. Responsibilities: Monitor and triage issues across a wide variety of IT Applications and Technology Platforms including Infor M3 and Infor related applications, modules, and custom applications for errors. Maintain and document correct Infor M3 and related product configurations on incidents down to functional area affected. Document company systems and Infor functional analysis and resolution steps. Update Freshservice Knowledge Base for future reference. Initiate information gathering calls with the originator/end user/affected user and update tickets in Freshservice. Immediately triage and respond to incoming tickets, move to personal queue or other queues. Maintain appropriate status on open Incidents and provide summarized notes on resolution steps. Escalate with Production Support teams if low priority issues are deemed severe. Follow Production Support Service Level Objectives, (SLOs). Train fellow IT Applications Administrators and Production Support teams on Infor M3, Infor related applications, modules, and custom applications. Provide Production Support for company systems. This includes Infor M3 Infor related applications, modules, and custom applications. This may involve unplanned after-hours and weekend support. Initiate and expedite Knowledge Transfer Sessions with IT and Business functional groups. Prepare and deliver reports, recommendations, or alternatives that address existing and potential trouble areas in operating systems across the organization. With proper training and experience, future duties of this role may include security administration, installation & upgrade of software, configuration of applications & systems. Oversee and/or participate in executing the design, development, and implementation of software and hardware solutions, systems, or products. Design, program, test, debug, implement, and document program logic. Organize data files and prepare flowcharts of data movement. Document procedures and operation methods. Prepare instructional material for users and complete user training. Analyze documents, files, and reports related to workflows. Analyze and develop solutions by evaluating specifications and creating workflow. Qualifications Knowledge, Skills, and Experience Bachelor's degree in information technology, computer science or a related field is required. Minimum two years experience in related field. Previous experience with Infor M3 (Food & Beverage) a plus, but not required. Experience with Sage Software, AS/400 Applications, .Net Applications. Experience in the operation and analysis of database hardware, software, and standards, as well as data retrieval methodologies and business applications. Experience with all phases of the SDLC. Ability to work in a fast-paced team environment while remaining flexible to understand both business and technical perspectives. Ability to effectively communicate with individuals on all levels throughout the organization. Excellent planning, time-management, organization, and prioritization skills. Ability to conduct research into systems issues and products as required and communicate ideas in both technical and user-friendly language. Familiar with standard Business & IT concepts, practices, and procedures. Willing to perform variety of tasks. Experience within manufacturing environments, specific to process manufacturing. Ability to work a low volume, rotating on-call schedule. Ability to travel on a periodic basis to other locations pending business needs. Working knowledge of applicable data privacy practices and laws. Strong written communication skills and knowledge to tailor messages to the appropriate audience. Capacity to develop strong working relationships Ability to relay information clearly and efficiently, both orally and in writing Excellent writing, editing, and proofreading skills with a diligent eye for detail, language, flow, and grammar Proficient with Microsoft Office applications Experience working in a collaborative team atmosphere and also being an individual contributor with individual projects, deadlines, and accountabilities Ability to handle multiple priorities and competing priorities with a high degree of flexibility in a constantly fast- evolving environment while meeting deadlines and deliverables Critical thinking skills, including logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems Additional Skills, Experience, and/or Requirements Excellent interpersonal and collaborative skills, with a professional demeanor and the ability to interact with all levels of management, colleagues, and vendors Experience using SEO principles to maximize copy's reach Demonstrate intellectual curiosity and desire to learn Ability to adapt to modification and changes to project plans and/or marketing plans, demonstrating flexibility to implement new strategies, content, and/or methodologies to accommodate changes. Embraces the values of quality, integrity, and mutual success through teamwork. Driven, self-motivated, and always looking for ways to improve current marketing efforts INTENT AND FUNCTION OF S s assist organizations in ensuring that the hiring process is fairly administered and that qualified employees are selected. All descriptions have been reviewed to ensure that only essential functions and basic duties have been included. Requirements, skills, and abilities included have been determined to be the minimal standards required to successfully perform the positions. In no instance, however, should the duties, responsibilities, and requirements delineated be interpreted as all-inclusive. Additional functions and requirements may be assigned by supervisors as deemed appropriate. Job descriptions are not intended as and do not create employment contracts. The organization maintains its status as an at-will employer. Employees can be terminated for any reason not prohibited by law. Summary OUR FAMILY CULTURE We are a family-owned business established in 1946 with nearly 5,000 employees. Over the years, Rosen's Diversified, Inc. (“RDI”) has grown into a holding company of vertically integrated business units, including American Foods Group, America's Service Line, Scientific Life Solutions, and Rosen's Inc. By understanding our employees, our customers and ourselves, we are preparing RDI for the future generations of success. Our Company is comprised of innovative entrepreneurs who value our casual and down to earth culture. As a member of the Rosen's family, you will find yourself challenged and rewarded for your professional contributions as well as the Company's success. WHAT WE OFFER Privately held, family-owned (three generations) business which operates with a mentality of what should be done versus share holder requirements. Excellent health and welfare benefits including but not limited to medical, dental, vision, disability, and a variety of voluntary benefit options. 401(k) benefits with annual company match for eligible employees. Professional and personal development programs including Career and Learning Paths providing opportunities for advancement.

Benefits: Competitive salary Dental insurance Free uniforms Health insurance Training & development Vision insurance Perks: Online Mobile Courses Flexible Scheduling Paid Training for Career Advancement Opportunity to Help People in Times of Need Aggressive Competitive Wages Company and Culture:PuroClean, a leader in emergency property restoration services, helps families and businesses overcome the devastating setbacks caused by water, fire, mold, biohazard, and other conditions resulting in property damage. We operate with a ‘servant-based leadership' mindset and seek to create an environment where our team members can grow both professionally and spiritually through serving our customers, communities, and each other. Job Position Description:With a ‘One Team' mentality, you will perform services as assigned while following PuroClean production guidelines. Working to ensure all customer needs are met in a kind and sympathetic way, our project technicians assist their teams and supervisors with all aspects of restoration work on residential and commercial jobsites, as well as maintain vehicles, equipment, and assets of the business. Our technicians take pride in going above and beyond customer expectations in their times of need by providing a world class level of service which sets up apart from our competitors in the industry. Responsibilities: Managing Customer Satisfaction and representing the brand Effectively perform all aspects of the production processes Regular Vehicle and equipment maintenance and organization Working with your direct supervisor to ensure team is unified and efficient Following all uniform and policy guidelines in line with the Brand Identity Guide Always leaving jobsites with a clean and orderly appearance Developing production expertise through providing services Maintaining cleanliness of products and equipment to the highest standard Ensure clear communication with office staff, immediate supervisor and fellow technicians Qualifications: Willingness for continued learning and growth Attention to details in organization, cleanliness and care for facility, assets and equipment Aptitude with record keeping, recording information and communicating ‘the message' Awareness and respect for safety, using care are caution with teammates and customers Strength with multitasking and handling deadlines Ability to lift at least 50 lbs. and comfortable on your feet for prolonged periods of time Compensation: $18.00 per hour “We Build Careers” - Steve White, President and COO With over 300 locations across North America and Canada, PuroClean is leading the industry in emergency property restoration services, by helping families and businesses overcome the devastating setbacks caused by water, fire, mold, biohazard, and other conditions resulting in property damage. We operate with a ‘servant-based leadership' mindset and seek to create an environment where our team members can grow both professionally and spiritually through serving our customers, communities, and each other. Culture is very important to us. We want to make sure that we are the right fit for YOU! Apply today and join our Winning TEAM. “We are One Team, All In, Following The PuroClean Way in the spirit of Servant Leadership” This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchise location, and not to PuroClean Corporate.

Company Perks As a team member of Dental Associates, you can expect excellent compensation, experience on-the-job training, continued education offerings and abundant opportunities for career growth. Medical Insurance with optional Health Savings Account through Associated Bank Dental: Diagnostic and Preventive covered at 100%, Basic and Restorative (immediate family) Vision Insurance Paid Holidays and Paid Time Off Life Insurance 401k Company paid short term disability FSA Critical Illness Hospital Indemnity Responsibilities As a key member of our IT team, the IT Support Specialist provides advanced technical support for Dental Associates' clinical operations across Wisconsin. This role offers a dynamic mix of on-site and remote support, ensuring reliable, secure, and efficient performance of all clinic-based technology systems. This includes Windows endpoints, Citrix environments, Denticon practice management software, digital imaging equipment (e.g., x-ray sensors, CBCT), printing/scanning solutions, and related peripherals. You'll serve as a frontline escalation point, working closely with providers, clinical staff, and IT leadership to keep patient care uninterrupted by technology issues. You'll also contribute to device lifecycle management, standardization efforts, and the rollout of new technologies. Provide on-site and remote Tier 1/2 technical support for clinic staff and systems. Troubleshoot and resolve issues involving desktops, laptops, thin clients, printers, scanners, VoIP phones, x-ray sensors, CBCT units, and other imaging hardware. Support clinical software environments including Denticon, XVWeb, XVCapture, and other vendor platforms. Manage Citrix session issues, Windows OS troubleshooting, and Active Directory access requests. Perform device configuration, deployment, and routine maintenance, ensuring standard images and endpoint protection are applied. Document and manage IT asset inventory for clinics and corporate systems. Partner with IT Infrastructure, Applications, and Cybersecurity teams for escalations, system rollouts, and updates. Travel regularly to remote clinic locations for hands-on support and technology deployments. Job Details Hybrid position, based out of our Appleton or Green Bay clinic Travel and support to the following clinics as needed: Green Bay, Howard, Appleton, North Appleton, Greenville & Fond du Lac Qualifications Education & Experience Associate degree in Information Technology or related field; equivalent experience also considered. 3+ years experience in Tier 1/2 support or service desk role, preferably in a healthcare setting. 3+ years supporting endpoint environments with centralized device management tools (e.g., SCCM, Intune). Technical Skills Strong troubleshooting experience with Windows 10/11 and Citrix virtual desktop environments. Familiarity with practice management systems (preferably Denticon) and dental imaging software. Knowledge of networking concepts, Active Directory, and antivirus/malware tools. Comfortable working with scanning, printing, and document management systems. Experience supporting mobile devices (iOS, Android) and collaboration tools (Teams, Outlook). Soft Skills Excellent communication and interpersonal skills. Calm under pressure with a customer-first mindset. Highly organized and capable of prioritizing in a fast-paced, multi-clinic environment. Able to maintain confidentiality and adhere to HIPAA and internal data protection standards. Additional Requirements Must hold a valid driver's license and be willing to travel between clinical locations. Occasional after-hours availability for critical incident response or system upgrades. If you're ready for an exciting, stable career with a growing company apply today! The Company At Dental Associates, we foster a culture which invites our patients into our "dental home" and provides our employees with a career, not just a job. Founded in 1974, Dental Associates is Wisconsin's largest family and dentist-owned dental group practice with over a dozen offices throughout the state. Dental Associates is a strong company with the resources to continually invest in our overall growth and talented team members. Be part of a dynamic organization that will make you proud. Get to know Dental Associates - ************************ YouTube - *********************************************** Facebook - *******************************************

Description Impact is a leading national managed services provider, specializing in: IT & Cloud, Cybersecurity, Digital Transformation & AI, Integrated Marketing, and Print & Document Management. Our partnerships are defined by thoughtful business strategy, solutions architecture, technology deployment, and ongoing support -with a driving focus to bring enterprise-level resources to the SMB and midmarket. We are committed to customer-centric excellence, delivering tailored solutions that enhance client value and drive sustainable growth. Join our team of experts and be part of an innovative culture that puts customers at the heart of everything we do. Overview The TOC Systems Engineer will be part of the Impact Networking MIT organization under Service Operations and will provide world-class customer support and technical expertise for Impact Networking customer environments. Customer support will center around systems infrastructure and desktop computing following Impact's incident, request, and change management processes. Experience in IT support, effective team participation, as well as a demonstrated ability to understand customer needs, drive business practices, and work collaboratively in a fast-paced, dynamic environment where customer service skills are utilized daily are expected. The ideal candidate will be expected to: Analyze server, storage, workstation systems to determine existing and available capacity; Prepare reports communicating available capacity to stakeholders; Design and execute capacity and life-cycle augmentation projects; Maintain and update system documentation and diagrams; Identify root cause for core level crisis events and provide potential short/long term preventive actions in a timely manner using retroactive, reactive, and proactive means. Watch the video below to learn more about our Managed IT division! 💻 How Impact's MIT and Cloud Solutions Help Businesses Responsibilities Provide world-class customer support and technical expertise for Impact Networking customer environments Handle server, workstation, and application incidents, change orders, and service requests by restoring service, resolving issues, and closing cases. Coordinate with customers, internal teams, and external vendors as needed Customer and core infrastructure monitoring: Learn alarm management platforms, functions, and terminology Verify validity of alarms and follow troubleshooting procedures as outlined Work with remote locations on verification and resolution of alarms Follow outlined procedures for customer notification, escalation, and technical network interfaces, building familiarity with the client base (customer intimacy) Review system requirements and engineering concerns associated with customer requests such as equipment configuration, and operational impact Perform system configuration changes, root cause analyses, and proactive measures to address chronic and emerging systems problems Act as a technical training resource and escalation point for peers and internal teams while maintaining accurate technical documentation and systems diagrams Review logs and performance reports to identify potential problems and take proactive measures to mitigate them Maintain technical expertise and required industry certifications and stay current with new and emerging systems technologies Things We Are Looking For Minimum of 3 years of industry experience in a production support role for an enterprise or managed service provider (MSP) environment Solid operational support experience and technical troubleshooting skills Strong working knowledge of virtualization technologies and integration with storage platforms Strong experience and knowledge with various systems & desktop based operating systems, including the following: Windows Server ESX/VMware Windows Clusters Active Directory Network configuration IP addressing Routing DNS Proficiency in cloud platforms like Microsoft Azure & AVD Backup and Disaster Recovery tools like Datto SAN Connectivity Demonstrated experience preferred: ITIL and Service Management a Plus Experience with N-Able RMM a Plus Knowledge of HaloPSA Platform a Big Plus Proficiency with documentation management platforms Must have working knowledge of event and incident management systems including support for Incident, Change, and Request for Information requirements Strong communication skills and customer-service focus Excellent time-management skills Excellent writing and verbal communications skills Ability to communicate and work directly with customers to identify and resolve technical issues Ability to execute sound judgment and take initiative Ability to work under pressure and manage multiple priorities Desirable Education/Certifications Microsoft Technology Associate (MTA): Windows Server Administration Fundamentals Microsoft Certified Solutions Associate (MCSA): Windows Server Microsoft Certified: Windows Server Hybrid Administrator Associate Microsoft Certified: Modern Desktop Administrator Associate Microsoft Certified: Identity and Access Administrator Associate CompTIA Server+ CompTIA Security+ Bachelor's degree in business management, Computer Science, or equivalent work experience Why Join Us? Our purpose is people. We empower them to innovate, grow, and succeed. That's how we change the world - one person, one company, one community at a time. At the heart of everything we do are our core values, which guide how we work, grow, and succeed together: Innovation: We embrace change because innovation lives outside the comfort zone. Passion: We are driven by purpose, fueled by passion, and obsessed with making an impact. Honesty: We are fiercely transparent and consistently honest. Fun: We fuel work with fun, knowing life's too short for boring. Low Ego: We champion ideas over titles, because brilliance knows no rank. One Team: We win as a team, we lose as a team, we are one team. Benefits Up to 20 days of PTO Up to 7 Paid Sick Days 12+ paid holidays Paid Parental Leave Comprehensive Health, Disability Life, Dental and Vision Plans 401(K) & retirement plans Tenure incentives at 5- (Tiffany & Co. Gift Card), 10- (Rolex watch), and 20- ($20,000 check) year mark(s) Continued education reimbursement On-going training & development opportunities The wage range for this role takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs. At Impact, compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current salary range is $80,000-$100,000. Join us at Impact, where your ideas matter, your growth is supported, and your work creates real change. Let's build something incredible together! #LI-Onsite

The Information Technology (IT) Engineer is a key technical role responsible for the design, implementation, and optimization of Sartori's networking and cybersecurity infrastructure. This position ensures secure, stable, and high-performing technology operations across both office and manufacturing environments. The IT Engineer leads advanced troubleshooting, system improvements, and modernization initiatives while mentoring Analysts and Administrators and supporting continuous improvement of Sartori's technology landscape ESSENTIAL DUTIES AND RESPONSIBILITIES include the following with other duties assigned as needed. Networking Designs, configures, and maintain LAN/WAN infrastructure, firewalls, VPNs, wireless systems, and secure network segmentation across business and production networks. Monitors and optimize network performance to ensure reliability and uptime for both enterprise systems and manufacturing operations. Serves as escalation point for complex network issues and coordinate with vendors when necessary. Maintains accurate network documentation including topology diagrams, IP schema, and hardware inventory. Cybersecurity Oversees day-to-day management of IT infrastructure, including servers, storage, networks, endpoints, and datacenter/cloud environments. Implements and enforces cybersecurity controls across network, endpoint, cloud, and identity environments. Manages firewalls, intrusion detection/prevention, endpoint protection platforms, identity access governance, and monitoring tools. Conducts vulnerability scanning and remediation activities, coordinating with Analysts and Administrators. Leads or assist in incident detection, response, containment, and recovery activities Assists with compliance to security frameworks (e.g., NIST CSF, CMMC) and regulatory requirements. Manufacturing / Production Technology Reliability Ensures secure, stable connectivity and data flow between IT and OT environments. Supports integration and lifecycle planning for plant systems, smart factory platforms, and connected equipment in collaboration with Operations and Engineering teams. Evaluates and deploy hardened configurations for shop floor devices, rugged endpoints, and production interfaces. Participates in disaster recovery and continuity planning to protect production uptime. Systems & Support Leads implementation and enforcement of cybersecurity best practices across all systems, networks, endpoints, and cloud platforms. Provides Tier 2/3 support for escalated network and security incidents. Assists in managing Microsoft 365 and Azure security configurations, including conditional access, MFA, and device compliance. Collaborates with cross-functional teams on projects involving transformational strategies, smart factory systems, and cloud integrations. Participates in disaster recovery and business continuity planning, including backup validation and failover testing. Participates in an on-call rotation with the rest of the team. Continuous Improvement Researches and recommends emerging tools, methods, and technologies to strengthen cybersecurity posture and network performance. Documents processes, procedures, and configurations to ensure consistent operations and knowledge transfer. Contributes to IT knowledge base articles and team member training initiatives. Evaluates emerging technologies and recommend modernization opportunities aligned to business needs. DIRECT REPORTS This position is not responsible for direct reports. QUALIFICATIONS To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. EDUCATION and/or EXPERIENCE Bachelor's degree in information technology, computer ccience, or related field preferred, but equivalent experience considered. Relevant certifications (e.g., CCNA, CompTIA Security+, CISSP, Azure Security Engineer Associate) preferred. Minimum of 7 years of experience in IT infrastructure required with significant focus on networking and cybersecurity. Strong knowledge of network protocols, routing, switching, and firewall management required. Practical experience with security monitoring, incident response, and compliance frameworks preferred. Familiarity with cloud environments (Azure, Microsoft 365) and their security configurations preferred. Excellent problem-solving skills, attention to detail, and ability to work independently or in a team environment required. OTHER KNOWLEDGE, SKILLS, AND ABILITIES Alignment with Company Values Demonstrates behaviors and values that reflect the company's culture. Sartori's core values are family, commitment, authenticity, ingenuity, integrity, and humility Analytical Draws conclusions from data in a logical, systematic way. Handles Ambiguity Deals confidently with unclear or changing situations. Problem Solver Effectively identifies and solves challenging problems. Detail-oriented Shows rigorous and meticulous attention to detail. Information Seeker Investigates thoroughly to get relevant information. Quick Study Masters situations or information easily and quickly. Develops Others Provides mentorship, sharing expertise and guidance to help others build skills. Customer-oriented Attentive and responsive to customer needs. Quality Commitment Believes in and works to achieve the highest standards. ADDITIONAL INFORMATION WORK LOCATION This is a hybrid position (4 days in-office / up to 1 day remote) located at our Pleasant View office in Plymouth, WI. TRAVEL REQUIREMENTS Occasional travel is required to meet the needs of the business (up to 15%). PHYSICAL DEMANDS The physical demands described here are representative of those that must be met by a Team Member to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the Team Member is regularly required to sit, walk, hear and or talk with others. Also, the Team Member will occasionally be required to stand, kneel, crouch or crawl, handle, finger of feel, climb, stoop or reach with hands and arms as well as maintain control over others. The Team Member will be required to lift up to 25 pounds. Specific vision requirements include: near and far acuity, depth perception, color vision and the ability to adjust focus. The Team Member is regularly required to sit; use hands to finger, handle, or feel; and talk or hear. WORK SETTING / ENVIRONMENT The work environment characteristics described here are representative of those a Team Member encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the Team Member may occasionally be exposed to wet, humid and/or cool conditions and is to moving mechanical parts. The noise level in various work areas requires ear protection. This position requires occasional off-shift work. Plant12

Global Channel Management is a technology company that specializes in various types of recruiting and staff augmentation. Our account managers and recruiters have over a decade of experience in various verticals. GCM understands the challenges companies face when it comes to the skills and experience needed to fill the void of the day to day function. Organizations need to reduce training and labor costs but at same requiring the best "talent " for the job. Qualifications Key responsibilities include: Educate clients regarding equipment and services Provide direction for assistance Qualify and process new sales Opportunities Process Service Requests for equipment repair High school diploma or equivalent. Exhibit proficiency in e-mail and Internet. Proven organizational skills. Strong track record in the area of client service. Flexible to work anytime between the hours of 7AM-7PM Mon-Fri Skills Cisco/CompTIA/Microsoft Certification or equivalent Computer Science Degree preferred Call Center experience preferred. High school diploma or equivalent. Bilingual: French/French Canadian preferred Additional Information $13/hr 3 months