Technical support engineer jobs in Boerne, TX

IT Support Technician Job Type: Contractor Pay Rate: $25/hour We are seeking a skilled IT Support Technician to provide technical assistance, installation, maintenance, and troubleshooting for computer hardware, software, telecommunications equipment, and related systems. This role plays a critical part in ensuring all technology resources are fully functional, compliant, and optimized for business operations. Key Responsibilities Technical Support & Installation: Receive, install, and configure PC hardware and peripherals, including monitors, keyboards, printers, disk drives, and related equipment. Install, configure, and update approved software packages such as operating systems, productivity tools, and company applications. Troubleshooting & Repair Coordination: Perform advanced hardware and software troubleshooting-both in person and remotely-using a strong understanding of system operations. Install, troubleshoot, and coordinate repairs for barcode readers and associated devices. Coordinate repairs with manufacturers or suppliers, ensuring warranty policies are followed. Systems & Equipment Management: Dismantle and relocate hardware setups; reconnect systems to newly installed cabling and confirm proper functionality. Support telecommunications and network equipment, including video conferencing tools. Oversee daily system operations such as user account creation, hardware installation, system diagnostics, resolving issues, maintaining file servers, and performing backups. Inventory & Compliance: Maintain accurate inventory records for PCs, peripherals, and telephone equipment. Manage the software library and ensure compliance with licensing and copyright regulations. Safety & Additional Duties: Follow all safety protocols and promptly report unsafe conditions or practices. Perform other duties and special projects as needed.

We are seeking an experienced Desktop Technician for an Onsite contract in San Antonio TX. Under general supervision, is responsible for performing technical software and hardware support and informal training on hardware and software use in response to customer requests. Follows established procedures for performing configuration changes, updates and upgrades and assists in the deployment of new images, software/hardware upgrades and fixes. Exercises no supervision. Essential Job Functions Installation of desktops, laptops, iPads and peripherals. Responds to Tier II support requests via multiple sources such a phone, email, Microsoft Teams. Interacts with customers in a courteous and professional manner. Follows established procedures for performing configuration changes, updates, and upgrades. Assists in the deployment of new computers as it relates to PC replacement program, software/hardware upgrades and fixes. Problem Resolution Communications: Documents incident/problem status and resolution in tracking log. Alerts team members about recurring problems. Documents solutions to common problems and responses to frequently asked questions. Communicates updates on issues in a timely manner to ensure customer satisfaction and productivity. May provide on-the-spot training to customers. Identifies recurring problems and notifies team members. Troubleshoots problems, evaluating multiple options to resolve customer problems using checklists and scripts as guides. Research trouble issues at the direction of others. Documents problem status and resolution. Escalates when necessary. Performs related duties and fulfills responsibilities as required. Job Requirements, Knowledge, Skills, and Abilities Strong Customer Service/Communication Skills. Technical working knowledge of Windows 11 and Office 365. Office 365 experience should include: One Drive MS Teams and SharePoint MS Office Pro Plus (Word, Excel, PowerPoint, Outlook, and Access) How to use collaboration within Word, Excel, and PowerPoint Working knowledge of Dell/Apple hardware to include desktops/laptops with docks supporting single and multiple display configurations and iPads. Ability to communicate clearly and effectively both verbally and in writing. Working knowledge of Audio/Visual equipment (projectors, etc.) and technology to support department meetings utilizing WebEx and Zoom conferencing software. Ability to work in a team and educational environment. Ability to travel between centers and partnership schools. Flexible hours (usually set hours but in some instances can stay until a job is complete) Support during weekends (as needed for events or emergencies) Provide professional and courteous support for executive level staff, department employees, and program partners and guests. Perform diagnostics, repair, and/or replace damaged hardware. Identify and implement innovation in technology support to mitigate existing or potential problems. Aid with IT asset management and inventory. Maintain records/logs of repairs and fixes. Maintain software and applications inventory. Input, monitor, troubleshoot, track, and resolve Help Desk Support tickets to conclusion. Remotely troubleshoot issues for offsite users Create/maintain technology support procedures, information, and processes specific to the department (help with turnover or training of staff) Provide basic troubleshooting for network connectivity issues related to all department IT assets to include desktop phones, credit card machines, temperature scanners etc. Physical Requirements Physical requirements include frequently lifting/carrying up to 50 pounds; visual acuity, speech, and hearing; hand and eye coordination and manual dexterity necessary to operate basic office equipment. Subject to walking, standing, sitting, reaching, and crouching to perform essential functions. Working conditions are primarily inside an office environment. What We Offer: Sistema offers competitive pay and solid benefits, including medical, dental, and vision coverage. We keep things simple, focus on people, and prioritize long-term relationships with our clients and consultants. Apply now if you're a clear communicator, problem solver, and ready to work on-site in San Antonio TX.

Like the look of this opportunity Make sure to apply fast, as a high volume of applications is expected Scroll down to read the complete job description. The Enterprise Network Engineer I - (ENE I) is a strategic position providing advanced level of technical skill and expertise in Network Engineering as well as a tactical position involved with the execution of Networking operations. The ENE I provides an advanced level of technical skill and expertise in the area of managing and maintaining data and voice networks. This position has extensive technical knowledge and experience in operational maintenance, availability, capacity planning, and monitoring of critical Local Area Networks (LAN), Wide Area Network (WAN), and other network related environments. The ENE I is responsible for systems integration, design and tier III technical support for network systems and technology platforms. Day to day activities include network provisioning, performance tuning, adding networks, scripting for automating of tasks, assigning ports, error tracking, data movement, software configurations, product evaluation, assigned projects and addressing interoperability issues. The position also works as part of a cross-functional team that deals with the full spectrum of technology and will fulfill the role of third level support for network technologies, providing training and direction to other technical staff that perform the bulk of the first and second level support tasks. Responsibilities: Strategy & Planning- Plans and coordinates the future state of the networks for CHRISTUS information management. Designs network solutions that meet the information system vision and strategy of the organization; plans, prioritizes, and manages projects, service requests, and routine assignments. System Engineering- Analyzes network configurations for critical corporate resources; evaluates changes and additions for proposed system acquisitions and provides critical input to the decision-making process relative to integration, operations, cost, resource requirements, and maintenance; develops plans and recommendations to improve the performance and efficiency of the network; addresses all aspects including hardware, software, outside services, etc. and prevents unplanned disruptions of critical systems. System Integration- Integrates network components, subsystems, and facilities into the existing technical environment; assesses network systems availability, bandwidth, and throughput; installs, configures, and verifies the operation of network components; maintains or improves integration and operation of systems relative to the overall environment; leads or participates as team member in cross-system projects. System Management- Designs, implements, and oversees a proactive process to collect and report data and statistics on the internetworking environment; ensures the systems operate efficiently and meet the needs of the organization; ensures they are kept at most current stable version/release using vendor-supplied updates and patches; performs research and testing to verify impact of installing all updates; coordinates vendor support and ensures relationship is never jeopardized; monitors performance of all assigned systems, responds to reports of slow or erratic performance; control of all aspects of the network; provides training to IM associates and clients as needed Training & Certification- Maintains in-depth knowledge and current certification in internetworking technologies including but not limited to vendor certifications. Performs other duties as assigned. Requirements: Bachelor's degree in Computer Science, Engineering, Math or related field or equivalent experience (8 years) required. Extensive technical knowledge of Local Area Networks and Access Networks to include: Advanced level experience with multiple routing protocols, EIGRP, BGP, iBGP, OSPF Advanced knowledge of network LAN redundancy. Designing and supporting highly redundant networks using HSRP or CSM and multiple layers of redundancy including logical and physical configurations. Advanced level knowledge in LAN protocol management to include address management and network protocols Experience with one or more of the following models is desired: Aruba/Cisco routers, switches and WLAN technologies Firewalls, IPS and similar technologies SD Wan technologies F5 hardware/software technologies Wan Optimizers (Silverpeak) Cisco/Avaya Voice over IP Networks (VOIP) Knowledge of local and wide area networking on multiple platforms: Windows, Linux and VMware; network protocols and routing; network, server, and host operating systems; IP networking, internet and intranet technologies; email, groupware, office automation and collaboration technologies; voice and/or data communications; voice and/or data networking; Windows desktop OS; server hardware, software, and administration. A total of eight (8) years of experience in large corporate systems environment with a wide variety of Information Management systems, networks and technologies required. Minimum of (5) years of experience in network engineering, design, implementation and support of large scale LAN, WLAN and WANs. xevrcyc Prior experience in a health care systems environment is a plus. One or more of the following certifications preferred: Cisco & Aruba Certification Ekahau or Air Magnet Certification Work Schedule: 8AM - 5PM Monday-Friday Work Type: Full Time

The Systems Engineer III (Electronics) is responsible for developing advanced controls for heat pump, electric, and gas water heaters. This position will focus on IoT and connected devices, developing green products, and energy transfer and storage to continuously improve our controls and customer experience. This is a key position on the electronic controls team within Rheem's Advanced Technology Integration organization, providing advanced technologies and systems solutions for Rheem's Water Heating and Air Conditioning business unit. This position will serve our Enterprise Division, located in Ft. Smith, AR, Lewisville, TX, or San Antonio, TX (Onsite). Responsibilities Define / Develop advanced control architectures and requirements for heat pump, gas, electric and combi water, and space heaters. Provide technical leadership in the controls space for the product development team. Participate in developing system engineering processes and quality criteria. Work collaboratively to develop and extend system architecture and design for electronic controller applications. Develop design concepts or models, supervise prototyping, and conduct performance testing to determine feasibility of concepts. Actively engage with software, hardware, test, and product development teams over the entire product life cycle to ensure that system engineering work products are planned, documented, and completed. Define / Perform verification and validation activities to support product development and launch. Support manufacturing engineering and suppliers by participating in product test procedure and control documentation development. Work closely with customer service team to support product and controller training. Qualifications Bachelor's degree in Engineering (Systems, Electrical, Computer, or Mechanical discipline) 5+ years of experience in the development of embedded microprocessor-based controls. An innovative solution-first spirit and an ability to think creatively. High technical aptitude Able to work with cross-functional teams (e.g., product managers, engineers, business teams) and external subject matter experts Experience architecting and developing electronic controls for Water Heating and / or HVAC equipment Experience with System Requirements Documentation, Requirements Traceability, and Test Case development and execution. Experience with Functional Safety (e.g., IEC 61508, ISO26262) or Agency Certification Requirements (e.g., UL 60730, UL 174, etc.) Experience with product and component level FMEAs Experience with real time embedded systems over the entire product lifecycle. Knowledge of one or more of: WiFi, Bluetooth, cellular communication, Ethernet, IoT Passionate about building and owning innovative, customer facing services/products. Great presentation and communication skills Proficient computer skills and in-depth knowledge of relevant software such as MS Office Suite. Preferred Qualifications Master's degree in Engineering or related field. HVAC / Water Heating industry experience preferred. Gas Appliance Experience Electronics Design and/or Manufacturing Experience Embedded Firmware or Software Experience Quality / Reliability Experience Automated Test Development Experience #DICE About Us At Rheem, we are dedicated to bringing comfort to people's lives. As a leading global manufacturer of heating, cooling and water heating equipment, we are innovating all-new ways to deliver just the right temperature while saving energy, water and supporting a more sustainable future. It is an exciting challenge that requires a team of talented, passionate people with a diverse set of skills. From engineers to accountants, sales professionals to support experts, Rheem depends on people to power our innovations. Join Rheem, and help shape the future of products that impact lives-every day. Our Behavior Based Values Set Us Apart Listening to Understand - Open mind, learning from others, accepting feedback, embracing the objective Contributing Respectfully - Sharing opinions, valuing ideas, sharing opposing perspectives with respect Thinking Creatively - Applying creativity, seeking improvements, understanding from the customers' lens Acting with Responsibility - Owning decisions and actions, acting with integrity, embracing accountability Rheem is an Equal Opportunity Employer. Rheem encourages all qualified candidates to apply, including those of any race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. The job description above has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job. Equivalent combination of education, experience, and skills may supplement above minimum job requirements. For U.S. Based jobs, please note that Rheem is unable to hire candidates to be employed in the following states: Alaska, District of Columbia, Hawaii, Idaho, Mississippi, Montana, New Mexico, North Dakota, or Vermont. Rheem and its subsidiaries do not accept unsolicited resumes from recruiters or employment agencies. In the absence of an executed Recruitment Services Agreement, there will be no obligation to any referral compensation or recruiter fee.

Network Engineer | San Antonio, TX | 6 month contract | $40-$50p/h About the Role We are seeking an experienced Network Engineer to join our Professional Services project team. In this client-facing role, you will design, implement, support, and maintain enterprise IT environments while collaborating closely with a skilled technical team. The ideal candidate excels in managing multiple projects, delivering high-quality solutions, and supporting clients across a wide range of industries. Desired Technical Proficiency Strong troubleshooting skills within complex network environments. Expertise in Cisco routing, switching, wireless, and security hardware. Experience supporting data center, education, and enterprise environments. Understanding of corporate IT services and operations. Experience with advanced switching technologies (VSS, vPC, OTV, VXLAN). Strong knowledge of IP routing protocols (EIGRP, OSPF) and BGP implementation for multi-homed networks. In-depth understanding of WAN technologies (MPLS/ELAN, VPN, IPSec/SSL). Knowledge of firewall concepts and experience with Cisco ASA and Firepower. Strong understanding of QoS at Layer 2 and Layer 3. Ability to deploy network management and reporting systems. Experience with Cisco Meraki, IOS, IOS XR, IOS XE, and NX-OS. Familiarity with advanced solutions such as Cisco ISE, ACS, Prime, and Cisco DNA. Experience migrating complex network infrastructures from legacy to modern standards. Preferred Experience & Qualifications 5+ years of hands-on experience with networking technologies; professional services or integrator background is a plus. Cisco CCNA required (or willingness to obtain within a reasonable timeframe); CCNP preferred. Willingness to broaden technical skills across wireless, voice, or related domains. Understanding of solution life cycles from design to operation. Strong technical documentation and diagramming skills (MS Visio proficiency preferred). Ability to meet background screening requirements for secure environments. Strong understanding of wireless technologies, including configuration and troubleshooting across multiple platforms (with emphasis on Cisco and Meraki). Network Engineer | San Antonio, TX | 6 month contract | $40-$50p/h

Role is 100% on-site in San Antonio, TX Network Engineer I We are seeking a Network Engineer to support routing, switching, wireless access, and overall network operations within a primarily Cisco-based environment. This role focuses on implementing and maintaining enterprise network solutions, troubleshooting complex issues, and ensuring reliable connectivity across the organization. The ideal candidate has deep hands-on networking experience, strong diagnostic skills, and a solid understanding of OSPF, BGP, and general Cisco networking technologies. Responsibilities · Implement routing and switching configurations to enable communication across enterprise network devices (routers, switches, access points, endpoints). · Provide advanced network troubleshooting by interpreting alerts, logs, and performance metrics to diagnose, resolve, and recommend improvements. · Support operations within a Cisco-centric environment, including SD-WAN, Meraki Access Points, and core routing/switching equipment. · Assist in the gradual transition away from EIGRP by supporting updated routing standards and contributing knowledge to modernization efforts. · Monitor network health and performance using tools such as PRDG. · Configure, maintain, and optimize Power over Ethernet (PoE) capabilities, including Power Save and Intelligent Power Management features. · Collaborate with cross-functional teams to ensure network resiliency, availability, and alignment with organizational requirements. Must-Haves · 4+ Years of blending professional experience in network administration and engineering · Demonstrated ability to configure and troubleshoot enterprise routing and switching. · Proficiency with OSPF and working knowledge of BGP routing protocols. · Ability to troubleshoot and diagnose network issues using logs, alerts, and performance metrics, with a track record of guiding incidents through resolution. · Experience in Cisco-based environments, including general routing/switching and Cisco Meraki wireless. Nice-to-Haves · Experience with Cisco ACI or Cisco ISE. · Light or foundational knowledge of EIGRP, even without production experience. · Exposure to Cisco SD-WAN. · Cisco certifications such as CCNA, CCNP, or equivalent. · Experience with scripting or automation tools.

Must be willing to relocate GVEC is looking to hire you for the position of Network Engineer to deliver the unexpected with a willingness to continuously develop yourself, your department, and our organization. As a Network Engineer, you will help develop, implement and support complex networking solutions to address various business challenges. This person thrives in a fast-paced and dynamic environment to provide operational support and implement new technologies. The Network Engineer is a collaborative team player and works well in cross-functional groups with the added ability and willingness to mentor others. This person has a sound business approach in order to support GVEC's initiatives. This team member delivers exceptional customer experiences and drives operational excellence in their everyday work. Besides being a solid technical role, this position requires strong people skills and enjoys the dynamic nature of GVEC's environment. How You'll Help Maintain and troubleshoot a scalable ISP network, including topological / protocol hierarchies, redundancy and policies Strong understanding of IP Routing Protocols, design, and optimization Drive and implement network solutions-based architectures to increase efficiencies Perform scheduled network maintenance activities Work on one or more projects as a team member and occasionally as a project team lead Drive network standards and provide feedback to the Network Team Actively and consistently support all efforts to simplify and enhance the customer experience for both internal and external customers Provide after-hours On-Call support as required Perform all other duties as assigned Experience/Skills You'll Need 2-3 years' experience with Service Provider network design and support Strong understanding and application experience with BGP, RSVP, LDP, MPLS and OSPF Experience in fault isolation logic and techniques independently Strong understanding of MPLS-enabled networks and applications (l3vpn, l2tp, vpls) Understanding of Ethernet Layer 2 protocols and technologies: VLANs, rSTP and Metro Rings Solid understanding of TCP/IP (both IPv4/IPv6) Extensive operational knowledge of Cisco, Brocade and Juniper routers and switches Ability to script using PERL/Python/Shell is desirable Excellent verbal and written communication skills with the ability to convey information clearly and confidently Excellent problem-solving skills with the ability to effectively troubleshoot minor issues independently with an impeccable sense of integrity Demonstrated ability to effectively evaluate and manage conflicting priorities in a fast-paced, high-growth environment Team player with the resolve to provide and take constructive criticism that helps evolve the team Preferred Experience/Skills College degree (BA or BS); technical degree required, with relevant experience Certifications - Cisco CCNP and/or Juniper JNCIS Our Purpose and Culture GVEC proudly provides Electric, Internet, HVAC, Solar and Battery Storage, and Electrician services in and around South-Central Texas. We have high expectations for our team members and in turn, support them with an excellent total rewards package and advancement opportunities. We want people who offer talent, a positive attitude, creative ideas and strong work ethic to deliver unexpected results. We are a team of high achievers who hold each other accountable in exceeding our customers' expectations and empowering the communities we serve. That accountability culture is what has helped us build an environment of honesty, teamwork, and support, resulting in employees surrounded by coworkers who are dependable. We focus on accomplishing our goals with an outward mindset: being mindful of how our work and actions impact others, as well as seeing people for who they are and the unique value their perspective brings to us as a whole.

Yorktown Systems Group is seeking a qualified Network and Technical Support Manager to support the Joint Base San Antonio (JBSA) Mission Training Complex (MTC) Contract with operations, simulations, training, logistics, Cybersecurity, and IT (Cyberspace) support. JBSA MTC can distribute training and exercises to various locations within the Army North (ARNORTH) and Army South (ARSOUTH) Areas of Responsibility (AOR). The MTC provides individual through collective training and sustainment on Army Command and Control Information Systems (C2IS), the Command and Control Warfighting Function (WfF), and the Army's approach to Mission Command (MC) using a variety of tools and Army fielded systems. MTCs support simulations-driven collective training events for Army units at every echelon to include Joint, Combined, and Multinational key environments, and provide individual sustainment training on Army C2IS using a variety of tools and Army fielded systems. These tools and systems enable MTCs to create Training Environments that replicate Operational Environments as accurately and realistically as possible to support demanding and realistic training for small units (Squad through Company), medium units (Battalion through Brigade), and large units (Echelons Above Brigade). Live, Virtual, Constructive, and Gaming (LVC-G) models and simulations create realistic and challenging training events that closely replicate conditions a unit would face on the battlefield. You will provide support for individual through collective MC, WfF training, mission rehearsal, the Military Decision Making Process (MDMP), the Army Design Methodology (ADM), the Joint Operational Planning Process (JOPP), Games for Training (GFT), and constructive simulations exercises. Constructive simulation training exercises include planning, preparation, set-up, execution, and recovery. These training events and exercises may occur concurrently or separately. You will assist the Government in providing constructive simulation, GFT resources, and adaptive and responsive training for the individual through echelons above Brigade (EAB). Our team will be capable of combining events into a simultaneous synthetic environment using the simulations and C2IS fielded to JBSA MTC. Specific duties may include, but are not limited to: The NTSM shall serve as the overall communications architect for the JBSA with coordination responsibility with outside agencies and stakeholders. The NTSM shall create and establish communications architecture, coordinate communications plans, configure communications equipment, and assist in installing equipment and circuitry in support of distributed exercises. The NTSM shall coordinate all aspects of the communications architecture and exercise support plans with communications planners at other simulation facilities, Network Enterprise Center(s) (NEC), theater signal assets, and participating tactical units. Manages distribution of data, voice, and VTC over both LAN and WAN in both classified and unclassified modes for simulations and stimulation networks. Serves as the Technical Support Lead (TSL) and shall conduct overall management coordination for all technical, networking, simulation, exercise design, and administrative support. The TSL assists the Government in the design, development, delivery, and maintenance of simulation systems and tools, and exercises and training events. The TSL provides strategic solutions for standardizing technology, technical documentation, and technical support models across the JBSA and supported spokes. The TSL attends training, seminars, conferences, exercise/experiment planning events, site surveys, and training events. Requirements Required Qualifications: Possess a Bachelor's degree in Network Management or a related field; 10 years recent network engineering or similar experience may be substituted in lieu of a Bachelor's degree. Five years' experience in Network architecture design and implementation. Five years' experience troubleshooting and maintaining server platforms and network devices, to include firewall configuration. Meet DoD 8570.01-M, DoD 8140.03 Baseline Computing Environment (CE) Certification Requirements at Information Assurance Management Level II (IAM II). US Citizen Experience leading teams responsible for Engineering, Operating, Protecting, Maintaining, and Defending (EOPM&D) Government IS and associated network enclaves. Three years' experience on a senior Military Staff. Desired Qualifications: Bachelor's degree in Computer Science or Information Management. Demonstrate understanding of technology integration and information flow including LAN/WAN, firewalls, security, encryption devices, and services. Capable of quickly developing/attaining knowledge of specific product lines to assist the government with optimizing network enclaves to meet requirements for complex training environments. Understand and assist the Government with the implementation of RMF through the Assessment and Authorization process, as well as the RMF Assess Only process as required to ensure the authorized use of software, networks, and systems in support of training. Experience configuring and managing network and server devices. Experience with Visio and creating detailed network diagrams. Experience with eMass or other RMF databases. Experience with filling encryption devices with COMSEC keys using Simple Key Loader (SKL) or COMSEC fill devices. Experience leading teams responsible for Engineering, Operating, Protecting, Maintaining, and Defending (EOPM&D) Government IS and associated network enclaves Understanding of the Risk Management Framework (RMF) Assess and Authorize process and associated Cybersecurity requirements. Demonstrate understanding of installation, configuration, and troubleshooting Constructive Simulation hardware and software to stimulate C2IS. Demonstrate understanding of technology integration and information flow including LAN/WAN, firewalls, security, storage, and backup methodologies. Demonstrate strong understanding of Army modeling and simulation concepts and tools. Demonstrate understanding of the principles, methods, and techniques used in database development, load strategy design and implementation, security, and change management. Demonstrate familiarity with evolving technologies likely to be used in future simulation architectures. Clearance: Requires a Secret Security clearance. Top Secret/SCI is preferred. Location: JBSA, TX / San Antonio, TX Travel: Some travel may be required

Building the people that build the world. With platforms in HVAC and Detection and Measurement, SPX Technologies builds innovative solutions that enable a safer, more efficient, sustainable world. Through our RiSE talent development framework, we Reach, Identify, Strengthen, and Engage our employees to support them in their continued development. We're a global company of problem solvers, collaborators, and innovators, and our businesses build solutions that impact the world. As part of Detection and Measurement, Genfare is a leader in configurable fare collection systems in the public transit industry. By creating high quality equipment and payment systems to improve the rider experience, we empower equitable mobility and provide services to better connect communities. SPX Background SPX Corporation (NYSE: SPXC) is, along with its subsidiaries, a diversified, global supplier of infrastructure equipment with scalable growth platforms in heating, ventilation and air conditioning (HVAC), detection and measurement, and engineered solutions. HVAC solutions offered include cooling towers, residential and commercial boilers and comfort heating products. The detection and measurement products encompass underground locators and inspection equipment, fare collection systems, communication technologies and specialty lighting. Within the engineered solutions platform, SPX Corporation is a leading manufacturer of medium and large electrical transformers, as well as cooling towers and heat exchangers for industrial applications. With operations in 15 countries and approximately $1.5 billion in annual revenue, SPX offers a wide array of highly engineered products with strong brands. Based in Charlotte, North Carolina, SPX Corporation employs approximately 5,000 people worldwide. Genfare Summary Genfare is a fare collection technology provider in the detection and measurement segment within SPX Corporation. Our purpose is to simplify and positively impact the public transit rider experience with our agency partners. Genfare strives to drive growth in public transportation use, improve operational efficiency, reduce travel congestion and improve each rider's daily commute. We are tackling several challenging trends occurring in the world, including: acceptance of all payment types, urbanization, digital transformation, real-time connectivity, end-to-end cybersecurity, and data analytics. Through collaboration with transit agencies and their partners, we provide fully integrated highly-efficient software, industry-leading hardware solutions, and services that enable fast, secure and accurate public transportation operating systems. Working at Genfare opens doors to getting hands-on with cutting-edge fare collection technologies. Our culture is made up of team players who are driven and inspired problem solvers. At Genfare, you are part of a dynamic team that makes an impact on many of our nation's prominent transit agencies. Genfare welcomes you to discover the open opportunities on our team! Position Overview The Customer Success & Technical Support Specialist will serve as the primary onsite representative for Genfare at the San Antonio VIA Transit Agency, supporting the agency's point of sales operations utilizing Genfare's fare collection systems. This individual blends technical troubleshooting expertise with customer-facing skills, ensuring smooth operations and positive user experiences across VIA. You will work alongside a team of passionate technologist to deliver the ultimate customer experience and continuously improve Genfare processes and product offerings. This is a tremendous opportunity to be a part of growing and evolving transit world. Key Responsibilities Serve as the dedicated onsite Genfare expert for all non-maintenance related fare collection systems, including the back office, retail and administrative point of sale (RPOS/APOS), fareboxes functionality. Act as the primary point of contact for support inquiries related to fare collection hardware and software across all VIA Ticket Centers and partner retail outlets. Conduct regular site visits to review hardware functionality, build relationships, provide one-on-one user training, and proactively identify and resolve potential issues. Troubleshoot both onsite and remotely across a variety of technologies-physical POS hardware, web/software applications, payment processing, and backend administrative platforms. Escalate complex issues as needed, providing thorough documentation and effective communication to internal technical support teams. Maintain accurate records of site visits, system status, and support outcomes, contributing to continuous improvement feedback for both Genfare and VIA. Manage and report out on account specific technical and customer satisfaction focused key performance indicators to internal and external stakeholders Required Technical Skills & Experience Proven experience in web-based application troubleshooting: quickly diagnose and resolve application issues affecting point-of-sale and back office operations. Basic understanding of network architecture and troubleshooting: including knowledge of local and wide-area networks, Wi-Fi, firewalls, and connectivity issues typical in distributed retail or transit environments. IoT device troubleshooting: hands-on capability working with connected fare collection and ticketing devices, including updating firmware, monitoring device status, and responding to communication failures. Demonstrated point of sale (POS) troubleshooting, including experience with hardware peripherals like receipt printers, barcode scanners, card readers, and payment terminals. Familiarity with payment processing systems: credit/debit, smart card, and mobile payment acceptance in retail or transit settings (nice to have, but not required). Ability to interpret system reports, logs, diagnose error messages, and coordinate with remote support for advanced issues. Comfort providing basic user and administrative device training, both in person and over the phone, to a variety of stakeholders, from retail managers to transit staff. Additional Qualifications Excellent interpersonal and communication skills, with the ability to translate technical concepts for non-technical audiences and foster strong relationships with local site managers and staff. Highly organized, reliable, and able to work independently with minimal supervision. Valid driver's license and reliable personal vehicle for local travel between VIA and third-party partner sites (eligible for mileage reimbursement). Ability to travel ( How we live our culture Our culture is at the center of what we do and, more importantly, who we are. Our core values set a standard for how we manage ourselves, and our Leadership Model sets the standard for how we engage with each other. Whether you are an individual contributor or you lead a large team, each of us leads at SPX. What benefits do we offer? We know that the well-being of our employees is integral. Our benefits include: Generous and flexible paid time off including paid personal time off, caregiver, parental, and volunteer leave Competitive health insurance plans and 401(k) match, with benefits starting day one Competitive and performance-based compensation packages and bonus plans Educational assistance, leadership development programs, and recognition programs Our commitment to embrace diversity to build a culture of inclusion at SPX We value different backgrounds, experiences, and voices at SPX, and we are committed to challenging ourselves, openly communicating, and striving to improve every day. We believe in creating an inclusive work environment where everyone has a voice and is encouraged to realize their fullest potential. SPX is an affirmative action and equal opportunity employer committed to making selection decisions without regard to race, color, religion, sex, sexual orientation or identity, national origin, age, disability, veteran status, or any other legally protected basis.

About Aviation Electronics, Electrical, and Computer Systems Technicians (AV) work with some of the most advanced aircraft systems in the world. They repair and maintain electrical and electronic systems ranging from radar and communications to navigation and weapon systems. AV Sailors may also volunteer as Naval Aircrewmen, performing in-flight duties and operating radar and weapon systems. Responsibilities Depending on your rating (AE or AT), you may: Troubleshoot and repair complex aircraft systems, including digital computers, fiber optics, infrared detection, radar, and laser electronics. Maintain electrical power generation and distribution systems. Test and calibrate aircraft instruments and automatic flight controls. Perform micro-miniature module repair on circuit cards. Install modifications to aircraft electronics systems. Operate diagnostic equipment and read electrical diagrams. Work Environment AV technicians serve at sea and ashore worldwide. Work may be performed in hangars, onboard aircraft carriers, in labs, or outdoors on flight lines. Youll work closely with other technicians, often with minimal supervision, in both technical and operational settings. Training & Advancement Class A Technical School Pensacola, FL (1826 weeks) Covers aviation theory, electrical systems, electronics theory, and technical skills. After training, Sailors are assigned to AE or AT ratings and may serve at naval air stations, squadrons, or aboard carriers. Advanced training is available for specific aircraft and systems. Education Opportunities Navy College Program & Tuition Assistance Post-9/11 GI Bill College credits via the American Council on Education Industry-recognized certifications through Navy COOL Department of Labor apprenticeships via USMAP Qualifications & Requirements U.S. citizen, eligible for security clearance Normal color perception Interest in aviation and working with aircraft Strong aptitude in electronics, computers, and precision technical work Manual dexterity, good memory, and physical fitness Pay & Benefits Competitive salary Enlistment bonuses Free health insurance & housing Retirement plan Paid training Required qualifications: 18 years or older Legally authorized to work in the United States RequiredPreferredJob Industries Government & Military

The Help Desk Student Technician provides Level 1 phone and remote IT support to the UIW community on the Main Campus. The Help Desk Student Technician is also responsible for providing clients with Level 1 hardware and software support. The Help Desk Student Technician reports to the Help Desk Manager. This is a student position open to current UIW students who may be hired through the Federal Work-Study Program or student employment. Essential Functions Perform both, walk-in and over the phone, support for both PC and Mac systems. Perform account access. password resets, and unlocks accounts for the user. Receive incoming calls and walk-in help requests and document daily task in the tracking system. Logically troubleshoot common support issues. Provide communication on all escalated issues to management and other support teams. Reset passwords for end-users and unlock user accounts. Perform other duties as assigned. Physical Demands Ability to lift up to 50lbs. move related equipment such as computers, monitors and navigate a freight elevator. Preferred Qualifications Hardware/software experience. Experience with MS Office Suite and Windows and Mac.

Thomas J. Henry Law, one of the largest personal injury law firms in Texas, is seeking a full-time Multimedia Technical Support Specialist to work in our San Antonio Office. The Multimedia Technical Support Specialist will be responsible for providing audio and video support for meetings and trainings, aiding management and the litigation department in the creation of and editing of various forms of audio and video training materials. Multimedia Technical Support Specialist Responsibilities Set up and test computer/AV equipment and presentation software Configure, manage, maintain and support all audio and video equipment Record, convert and edit videos, create video clips with captions Convert videos, images and documents to meet requested formats Provide knowledgeable consultation regarding the best and appropriate equipment and programs necessary to achieve the firm's audio/video goals Test and provide recommendations regarding trial presentation software, AV equipment in connection with firm-related projects and events Stay abreast of new developments in litigation and AV software/hardware through literature, user groups and seminars Work with other IT staff to resolve issues and share knowledge Assist with other projects and tasks as assigned Multimedia Technical Support Specialist Requirements Technical or Associate's degree in computer science, audio visual or related program preferred 3-4 years' work experience in multimedia; within a legal environment, a plus Proficient with presentation software Knowledge of audio visual/computer equipment (including projectors, screens, laptops, video conferencing and sound systems) Must have advance knowledge of Adobe Creative Suite (Photoshop) and MS Office Suite (Word, Excel, PowerPoint, Outlook) Familiarity with video editing software and applications Advance knowledge of virtual teleconferencing platforms (i.e. Zoom, WebEx, Microsoft Teams, Skype) Knowledge of trial presentation software (i.e. Trial Director and OnCue) Familiarity with multimedia (audio/video) software/formats Advance knowledge of multimedia design (digital, print and video) Strong technical and computer skills Demonstrated experience with troubleshooting hardware and software problems Must be able to work independently in a fast-paced work environment Ability to quickly adapt and provide innovative solutions Ability to organize, coordinate, prioritize assignments and anticipate resource needs Ability to work under pressure while handling multiple assignments Multimedia Technical Support Specialist Benefits include: Medical - 80% employer contribution Dental, Vision, Life & other supplemental insurance 401K with Employer Matching (up to 4%) Employee Recognition Programs Complimentary gym membership Company events - to include giving back to the community! Why Work Here? This is the firm that will take your career to the next level. We focus on obtaining RESULTS for our clients! Our law firm has been named a “Best Place to Work” in the country by Glassdoor two years in a row! We consistently outperform our peers in categories such as: Career Opportunities Compensation and Benefits Culture and Values Senior Leadership Diversity If you are looking for the opportunity to make the most of your experience, talents and work ethic, we may be the place for you!

The U.S. Army Signal Regional Network Enterprise Center (NEC) requires Information Technology services to provide Command, Control, Communication, and Computer Information Technology (C4/IT) Enterprise Management Services. Fort Sam Houston is part of a Joint Base and C4/IT support is a key component affecting the readiness and sustainability of critical DoD and other tenant activities across the installation. In addition, NEC Joint Base San Antonio (JBSA) will be undergoing changes due to regionalization restructuring. The Army and the Network Enterprise Technology Command (NETCOM) are in the process of transforming the DoD Information Network - Army (DODIN-A). Some of the local network functions are moving to the enterprise. The most recent service that moved to the enterprise was E-mail. The NEC supports some Major Army Commands and some Direct Reporting Units (DRU) such as the Army Medical Command, Army South, Installation Command and its subordinates commands, and Medical Education & Training Campus. The overall strength of these organizations along with the other tenants on the installation surpass a population of twenty-five thousand three hundred fifty (25,350) Military, Civilian, Contractor, and Non-Appropriated Funds (NAF) personnel. Primary Responsibilities: Provide support to interoperable and integrated standard common user office automation desktop software as approved for use by the Army. Provide on-site desktop, software, and peripheral support for NIPRNET and SIPRNET customers; priority support for command staff, unit control center, and directors; report significant outages and/or customer issues to appropriate management personnel. Resolve desktop problems via Remote Control; assist with IAVA remediation. Install, configure, troubleshoot, relocate, and repair desktops, mobile devices (smart phone, mobile hotspots), and printers. Identify network problems impacting users and work with appropriate Tier II or III administrators to quickly restore optimum service. Responsible for NIPR and SIPR account creation Provide a weekly report on the age of tickets currently in the queue, the most common problem reported during the week, average time to close a ticket by technician, average time to close a ticket by type, and average time to close a ticket by week and by month. Participate in a monthly meeting with HQ IMCOM G6 personnel, along with the Project Manager, to discuss Help Desk trends and statistics. Contribute to T&T proposal activities and all other duties as assigned by T&T managers. Additional Job Duties (These functions will be performed on an “as needed” basis in support of the Primary Voice/Data Specialist): Operate and maintain mission specific SBU and SVTC services as required. This includes VTC service in classrooms, transportable, command and control, conference room, briefing rooms, collaboration suites, and desktops. Provide design, installation advice, and technical support for VTC studio suite equipment. Knowledgeable with VTC protocol capabilities are required. Provide Video Teleconference support as needed for conferences and customer projects; establish connectivity for VTC session and operate equipment as required by customer. Provide mission user local touch labor (troubleshooting, repairing, etc.) Support the VTC as a managed network device on the classified network. Provide technical support and assistance in the design, acquisition, installation, and operation of the equipment to limited user population (to Brigade level at PPP/PSP and installations supporting two (2) or more non-tactical Command HQs). Operate the SVTC capability on a highly restricted basis, in support of extremely critical collaborative efforts involving O-6 Commanders and higher personnel, either locally or as part of the interconnected collaboration event. Setup video and audio conferences coordinate video conference among various agencies Setup and support at off-site locations, as determined, twice monthly. Required Certifications: MUST have SECRET government clearance prior to being hired. MUST possess a CompTIA Security+ CE or equivalent prior to being hired. Required Skills & Qualifications: 3+ years' experience supporting IT Help Desk Experience using ServiceNow ticketing system Experience with remote and on-site troubleshooting Imaging computers. Desired Skills & Qualifications: Customer Service Skills Networking printers Working knowledge of dealing with spillages. Education/Experience: Experience w/Active Directory Users and computers. Experience with remote connection and troubleshooting using Microsoft Systems Center Configuration Manager. In-depth knowledge of the most recent version of Microsoft Operating System, Microsoft Office applications (e.g. Win11 and MS O365), and other common desktop applications such as Adobe Acrobat, Active Client, etc.; ability to quickly learn unique GOTS applications. Support multiple peripheral devices within IMCOM campus. There are thirty-seven (37) copiers/network printers, and six (6) Plotters. Support mobile devices. There are five hundred (450) mobile phones and one hundred twenty (120) Wi-Fi devices. Project a positive image and professional manner at all times; ability to work within the confines of a set time schedule. Knowledge and experience communicating desktop support concepts to technical and non-technical personnel; ability to develop technical documents and produce system design documentation. Benefits: Competitive benefits package including health, dental, vision, life insurance coverage, 401(k) Plan, Training Programs, Accrued Paid Time Off (PTO) and Paid Holidays. Equal Opportunity Employer/Veterans/Disabled

Job DescriptionSummary Our client is a leading IT Solutions Company in the outskirts of San Antonio, TX (New Braunfels or San Marcos, TX) and they are in need of a Help Desk Support Level II. An IT Technician's role is to ensure system operation and functionality so that end users can accomplish business tasks. The objective of the IT Technician will be to respond to support requests in a timely manner, be the initial reference point for all IT support related tickets, and to ensure the satisfaction of the end user, among other technical duties. Duties & Responsibilities Provide support of incoming requests to the service desk via telephone, web portal, email to ensure courteous, timely, and effective resolution of end-user issues. Provisioning and system setup for new hires. Prioritize incidents and service requests according to defined processes to meet defined SLAs. Use remote tools and diagnostic utilities to aid in resolving support requests. Server administration via Active Directory, File & Print services, DNS, DHCP. Install antivirus software and ensure virus definitions are up to date. Server administration via Active Directory, File & Print services, DNS, DHCP. Network firewall and switch administration and maintenance. Optimizing and maintaining network software and hardware Building and deploying file servers and cloud computing solutions Configuring and deploying VOIP solutions Manage Microsoft Exchange Server Telephone solutions Monitors alert systems and take appropriate action as per guidelines. Ability to use various messages in an event log to affect repairs. Receive escalated service requests requiring an enhanced response. Qualifications & Requirements Having worked in an MSP environment is a MUST! Minimum of 4 years hands-on experience configuring, troubleshooting and repairing networking equipment, Windows servers and workstations, Exchange server and Active Directory 2-3 years of experience in a client-facing environment such as sales engineering Experience with RMM (remote monitoring and management) tool a plus, such as Connectwise or Kaseya. Having working knowledge of a PSA tool, such as Autotask is a plus. Excellent verbal and written communication skills and is comfortable working with clients at a business level to understand their current and historic issues regarding their business and technology Possesses strong organizational and time-management skills Experience writing proposals for and implementation of technical solutions to fulfill business needs Results-oriented, self-motivated, energetic, professional, reliable, and a team player Strong understanding of technology and business productivity systems Ability to problem solve at a high level, extraordinary customer service skills, strong multi-tasking, and organizational skills Sales training experience is a plus Ideal Qualifications (not required) CompTIA Net+ and/or CompTIA Security+ MCSA (Microsoft Certified Systems Administrator/Solutions Associate) or MCSE (Microsoft Certified Systems Engineer) MCITP Microsoft Certified IT Professional, MCSE (Microsoft Certified Solutions Expert) CCNA or CCIE-Cisco certifications a real plus Our client offers challenging work, career opportunities, a pleasant work environment, and ongoing training.

Job DescriptionSummary Our client is a leading IT Solutions Company in the outskirts of San Antonio, TX(New Braunfels or San Marcos, TX)and they are in need of aHelp Desk Support Level II. An IT Technicians role is to ensure system operation and functionality so that end users can accomplish business tasks. The objective of the IT Technician will be to respond to support requests in a timely manner, be the initial reference point for all IT support related tickets, and to ensure the satisfaction of the end user, among other technical duties. Duties & Responsibilities Provide support of incoming requests to the service desk via telephone, web portal, email to ensure courteous, timely, and effective resolution of end-user issues. Provisioning and system setup for new hires. Prioritize incidents and service requests according to defined processes to meet defined SLAs. Use remote tools and diagnostic utilities to aid in resolving support requests. Server administration via Active Directory, File & Print services, DNS, DHCP. Install antivirus software and ensure virus definitions are up to date. Server administration via Active Directory, File & Print services, DNS, DHCP. Network firewall and switch administration and maintenance. Optimizing and maintaining network software and hardware Building and deploying file servers and cloud computing solutions Configuring and deploying VOIP solutions Manage Microsoft Exchange Server Telephone solutions Monitors alert systems and take appropriate action as per guidelines. Ability to use various messages in an event log to affect repairs. Receive escalated service requests requiring an enhanced response. Qualifications & Requirements Having worked in an MSP environment is a MUST! Minimum of 4 years hands-on experience configuring, troubleshooting and repairing networking equipment, Windows servers and workstations, Exchange server and Active Directory 2-3 years of experience in a client-facing environment such as sales engineering Experience with RMM (remote monitoring and management) tool a plus, such as Connectwise or Kaseya. Having working knowledge of a PSA tool, such as Autotask is a plus. Excellent verbal and written communication skills and is comfortable working with clients at a business level to understand their current and historic issues regarding their business and technology Possesses strong organizational and time-management skills Experience writing proposals for and implementation of technical solutions to fulfill business needs Results-oriented, self-motivated, energetic, professional, reliable, and a team player Strong understanding of technology and business productivity systems Ability to problem solve at a high level, extraordinary customer service skills, strong multi-tasking, and organizational skills Sales training experience is a plus Ideal Qualifications (not required) CompTIA Net+ and/or CompTIA Security+ MCSA (Microsoft Certified Systems Administrator/Solutions Associate) or MCSE (Microsoft Certified Systems Engineer) MCITP Microsoft Certified IT Professional, MCSE (Microsoft Certified Solutions Expert) CCNA or CCIE-Cisco certifications a real plus Our client offers challenging work, career opportunities, a pleasant work environment, and ongoing training.Employment Type: Full time Location: New Braunfels, TX

Job Description The Secret Server Administrator will perform a variety of functions supporting multiple Secret Server Deployments. Responsibilities include: tools deployment and configuration; supporting day-to-day operations; system health and status checks, identifying capacity, performance, reliability issues, and escalation for resolution; applying patches and configuration changes according to provided direction. Requirements Must have experience with Delinea Secret Server administration [ formerly Thycotic] Must possess an Active TS/SCI Clearance; willingness to obtain a CI Poly Must meet the DoD 8570 compliance with Information Assurance Technical (IAT) Level II certification. Bachelor's degree in a technical discipline from an accredited college or university is required. Four (4) years of additional SA experience may be substituted for a bachelor's degree. 10+ years of experience as a SA in programs and contracts of similar scope, type, and complexity is required. Windows Server Administration and experience with Windows Active Directory. Benefits Essential Network Security (ENS) Solutions, LLC is a service-disabled veteran owned, highly regarded IT consulting and management firm. ENS consults for the Department of Defense (DoD) and Intelligence Community (IC) providing innovative solutions in the core competency area of Identity, Credential and Access Management (ICAM), Software Development, Cyber and Network Security, System Engineering, Program/Project Management, IT support, Solutions, and Services that yield enduring results. Our strong technical and management experts have been able to maintain a standard of excellence in their relationships while delivering innovative, scalable and collaborative infrastructure to our clients. Why ENS? Free Platinum-Level Medical/Dental/Vision coverage, 100% paid for by ENS 401k Contribution from Day 1 PTO + 11 Paid Federal Holidays Long & Short Term Disability Insurance Group Term Life Insurance Tuition, Certification & Professional Development Assistance Workers' Compensation Relocation Assistance

Futurex is seeking talented individuals with a passion for technology and an interest in business to join our team as a Technical Support Engineer for our 1st shift 8:00 am - 5:00 pm CT. This position is on-site at Futurex's Engineering Campus in Bulverde, 15 miles north of San Antonio, Texas. This position involves individuals in both the business development and IT support for Futurex's advanced line of cryptographic security solutions. Initially, individuals in this position work to develop a deep knowledge of Futurex technology and industry standards by participating in our software quality assurance process. This progresses into customer support and sales with Tier-1 organizations worldwide. RESPONSIBILITIES INCLUDE: Provide ongoing technical support and guidance to Futurex's global customer base from 8:00 am - 5:00 pm CT Test and troubleshoot new and existing hardware, software, and firmware developed for the data security and encryption industry Apply business knowledge and technical ability to create state-of-the-art solutions to help enterprises secure their sensitive data Train customers on the Futurex product line and data security best practices Help develop customer IT environments and provide project management services for custom initiatives Write and maintain technical documentation released to the public Understand industry-specific APIs and protocols used when interfacing with external systems Requirements REQUIREMENTS 3-5 years experience in a related IT field Bachelor's degree in cybersecurity, or a technical and/or business related major Broad information technology background Strong communication skills Strong problem-solving skills Flexibility to assist in several different departments of the company STRONGLY PREFERRED Familiarity with enterprise data encryption technology, including hardware security modules (HSM); enterprise key, certificate, and PKI management solutions; and/or tokenization for PCI DSS compliance Experience with TCP/IP networking Experience with multiple architectures and platforms Experience with OpenSSL, Linux, scripting (Python, Perl, Bash) Experience with technical support, sales, or quality assurance Benefits Competitive compensation and opportunities for advancement Opportunity to travel to worldwide destinations Health, dental, vision, life, and short/long-term disability insurance Paid vacation, holidays, and sick leave Complimentary gym membership on Bulverde campus Retirement plan with employer contribution match Scenic corporate campus with amenities including a tennis court, jogging trail, and putting green Welcoming, family-style corporate culture uniquely suited to fast-paced, entrepreneurial, and motivated individuals

Department: Information Technology FLSA Status: Exempt Hiring Salary: $60,813- $72,975 Welcome, ‘ist das Leben schön!' (Life is good!) At the City of New Braunfels, we seek out people ready to serve the community, plan for the future, and preserve our well-renowned natural beauty. Our five Core Values serve as a cornerstone of our work: Integrity, Service, Visionary Leadership, Stewardship of Resources, and Cultural Heritage. Do our values speak to you? What we're looking for: An individual with exceptional problem-solving skills, keen attention to detail, a strong analytical mindset and a passion for driving process improvement through technology to join the City of New Braunfels Information Technology department. Under general direction of the Business Systems Manager, the Business Applications Administrator will act as liaison between Information Technology (IT), internal stakeholders and external vendors. The Business Applications Administrator is responsible for understanding departmental business processes to effectively identify opportunities for software applications improvement and managing the implementation and maintenance of both enterprise and specialized commercial software applications used by various City Departments. Benefits & Total Rewards: Our City team members are our most valuable asset! We offer Total Rewards when you join our team. Competitive medical, dental and vision insurance 2:1 match on retirement contribution Paid volunteer time off - 16 hours per year Vacation accrual starts at date of hire - up to 120 hours annually your first year Get paid to stay - longevity pay on top of your regular pay after one full year Tuition reimbursement program Bilingual pay offered Keep learning - professional and personal development training available The responsibilities you'll be trusted with: The following duties ARE NOT intended to serve as a comprehensive list of all duties performed by all team members in this classification, only a representative summary of the primary duties and responsibilities. Incumbent(s) may not be required to perform all duties listed and may be required to perform additional, position-specific duties. Collaborate with cross-functional teams to gather and document business requirements for software applications Responsible for installation, configuration, diagnostics, maintenance, incident resolution and ongoing support of applications to support departmental and enterprise requirements through the life cycle of the application use. Plan and execute software application upgrades, updates and patches, in conjunction with SaaS vendor, when applicable. Provide technical support to end-users and provide training for new users and for end-users on new application features. Analyze application data and usage to identify areas for system improvements, business process improvements, cross application integration opportunities or other utilization improvement possibilities Perform project management for small to mid-sized IT software related projects and support software implementation projects through selection, configuration, testing and deployment processes Ensure application implementation aligns with business goals and objectives Develop detailed functional specifications to guide the selection and configuration of software applications. Create ad-hoc reports and management dashboards customized to specific needs of departments This position may provide occasional direction to other team members & perform other related duties as assigned or required. Your areas of knowledge and expertise that matter most for this role: Education and Experience: Bachelor's degree in computer science, Information Systems, Business Administration or related field; three (3) or more years of experience in the implementation, administration, analysis and support of complex commercial software solutions; two (2) or more years of experience as a Project Manager and/or Business Analyst; OR an equivalent combination of education and experience Required Skills: Direct experience with implementation, configuration and maintenance of software solutions such as Workday(ERP), Cityworks(permitting), Cartegraph(ASM) Proven experience with business and technical requirements analysis, elicitation, verification, and implementation development Strong interpersonal skills and ability to establish and maintain effective working relationships Demonstrated project management skills, especially related to technical implementations. Proven experience in data collection, management, interpretation, analytics, problem solving Knowledge of operational processes and systems requirements preferably for Finance/Accounting, Human Resources, Municipal Planning & Development, Fire Safety, Building Safety, Health Services, Code Enforcement or Public Works departments Exceptional analytical skills Experience using business reporting solutions such as Crystal Reports, SSRS/SQL ,Cognos, Power BI, QuickBase Ability to work with detailed information for sustained periods of time, with minimal supervision. Ability to communicate clearly and effectively, both verbally and in writing Ability to successfully engage in multiple initiatives simultaneously. Ability to effectively translate business needs and requirements into deliverable technical solutions Required Licenses or Certifications: Must possess a valid Texas Driver's License. Your Work Environment: Work is performed in a standard office environment. May be required to work immediately before, during or after an emergency or disaster. The City of New Braunfels is an equal opportunity employer. We do not discriminate on the basis of race, color, religion, creed, national origin or ancestry, sex, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, gender identity, marital status, military status, order of protection status, or any other legally recognized protected basis under federal, state, or local law.

Full-time Description Who are we? At OKIN Process, a BPO provider, we take great pride in enhancing our clients' operations. As part of our team, you can look forward to a lively and dynamic atmosphere that prioritizes a people-first philosophy. We offer professional outsourcing solutions that help our clients focus on what distinguishes them in the market by supplying a wide array of front and back-office expertise and resources. We are the trusted partner for our clients in optimizing their business processes. Job Description: Job Type: Salary Pay: $50,000 - $55,000 annually Schedule: Day shift (subject to change based on business needs) Work Location: Hybrid Summary: As OKIN's IT Administrator, you will be responsible for installing, configuring, and maintaining various infrastructure hardware and software. This role requires a deep understanding of Windows Server operating systems, network administration, cloud technologies and virtualization technologies, as well as leadership and project management skills to ensure the stability and performance of our infrastructure. You will work closely with department heads and IT staff to create and implement computer networks and policies. A successful candidate will have the ability to work both individually and as part of a team while designing, implementing, and managing our communications, ensuring its robustness, scalability, and security. Requirements Duties Include: Oversee the installation, configuration, and maintenance of Windows servers, ensuring optimal performance and reliability. Responsible for configuration, installation, testing, and maintenance of LANs/WANs using switching, routing and monitoring technologies. Creating user accounts, carrying out backup and recovery functions, and monitoring the performance of servers Managing Office 365 environment Monitoring, reviewing and analyzing IT Helpdesk tickets and recurring issues/requests Proactively make recommendations for prevention and resolution. Stay current with emerging technologies and understanding of security and networking best practices to offer the best solutions and protection to company systems Maintain comprehensive documentation of infrastructure design, configuration, processes, and procedures. Lead infrastructure projects from inception to completion, ensuring they are delivered on time and within budget Manage the daily, weekly and monthly system administration tasks on all network hardware and provide monthly performance reports to the IT Ops manager on systems and application performance Produce and maintain appropriate documentation to the defined team standards, ensuring that new procedures are documented in an efficient and timely manner, and that suitable version control is employed. Coordinate and oversee user accounts creation, monitoring and maintenance, access levels and permissions, and implementation of systems resource use policies in accordance with security policies, procedures and delegations. Ensure that the organization's information security policy is adhered to and be responsible for reporting and documenting any security breaches. Provide first and second line support to End User Support team staff, customers, partners and Senior leadership to solve complex technical issues that are unable to be addressed by other members of the team. Comprehensive understanding of network and cyber security including configuring, maintaining and onboarding users to VPNs. Coordinate and implement backup and disaster recovery solutions, respond to service interruptions, and other critical situations to re-establish system functionality. Contribute to business continuity and disaster recovery plans. Qualifications: Bachelor's degree in computer engineering, Computer Science, Information Systems, or related technical field preferred 3+ years of server maintenance and/or network systems experience Understanding of complex network technologies, protocols and services including firewall management (e.g., VLAN, Load balancing, TCP/IP, DNS). FortiGate expertise a plus. Strong experience in scripting and automation (PowerShell) Good knowledge of internet security and data privacy principles Strong knowledge of virtualization technologies, such as VMware and/or Hyper-V. Excellent verbal and written communication skills. Ability to convey complex technical concepts to non-technical stakeholders. Experience with cloud platforms, particularly Microsoft Azure. Strong knowledge of Active Directory and group policy creation Experience managing large-scale infrastructure projects. Familiarity with project management methodologies and tools. Strong background in information security controls, best practices and regulatory obligations (SOC, PCI, NIST). Certifications (Preferred): Network+, CCNA, Security+, AZ-104, MS-102 or other relevant industry accreditations. Benefits: 401(k) matching (4%) On-Demand Pay Medical Insurance Dental Insurance Vision Insurance Disability Insurance Life Insurance Voluntary Benefits Employee Assistance Program Employee Discount Schedule Flexible Spending Account Life Insurance Paid Time Off Paid Training This is a fantastic opportunity to join our company at a time of exciting growth and change. As member of our developing team, you'll be instrumental in achieving our next period of expansion. If you possess determination, motivation, and a strong desire to succeed, your achievements at OKIN Process will know no limits! Eager to know more? Become a part of our team! Salary Description $50,000-$55,000